WS LAP More Than Just Talk - Effective Communication

Active listening involves paying attention, displaying proof of listening, and providing

feedback

Which of the following statements is true:

It is both the sender and the receiver's responsibility to ensure effective communication.

Being correct in communication means

using correct grammar, spelling, punctuation, and syntax.

Which of the following is an example of a sender-created barrier to effective communication:

Using a communication method inappropriately

Communication skills are crucial for your success as an employee because

nearly every job requires communicating with other people.

Written communication tends to be more formal than other methods of communication because it

allows individuals to organize their thoughts meaningfully.

Positive communication allows people from different backgrounds to

build respect for one another.

Being complete in communication means

including everything that is necessary to understand the message.

Michael is applying for a new part-time job. What should he do to increase his chances of receiving an interview?

Emphasize his communication skills on his résumé.

Without effective communication skills, you are unlikely to receive a

promotion

During communication, people often make ________ that can create _________ to effective communication.

mistakes; barriers

Communicating positively with individuals who are different from you can provide you with

new perspectives and ideas about life.

Poor posture is an example of a(n) __________ barrier to effective communication.

nonverbal

Paying attention to a speaker involves making eye contact, putting aside distracting thoughts, and

taking note of the speaker's body language.

Which of the following nonverbal cues indicates anger or frustration:

tense jaw

Why are behaviors such as spelling words incorrectly or using filler words barriers to effective communication?

Because these behaviors distract from the actual message

Which of the following is an example of courtesy in communication:

Being respectful of the receiver's culture

Which of the following statements is true:

Communication is a two-way process.

Which of the following statements is the most concise:

I'm going to the grocery store to buy ingredients for an apple pie.

Which of the following barriers to effective communication can arise before an interaction even begins:

Stereotypes and generalizations