13 hoe

In the context of power networks, which of the following is true of an equal versus equal relationship?

Conflict in this network can lead to depression.

Which of the following is a difference between distributive bargaining and integrative negotiation?

Distributive bargaining is a win-lose approach to negotiations, whereas integrative negotiation is a win-win approach to negotiations.

Which of the following is true of distributive bargaining?

It is a competitive, win-lose approach to negotiations.

Which of the following is a positive consequence of conflict in an organization?

It leads to the generation of new ideas.

Which of the following statements is true of intragroup conflict?

Virtual teams are not immune to conflict.

Which of the following styles of conflict management is used to achieve temporary settlements to complex issues?

compromising

Jack, a sales manager, is confronted by Jessica, a dissatisfied customer. Jessica claims that she has received a defective piece of merchandise and wants to make a complaint. Jack tells her that she needs to fill out a complaint form, which will be reviewed by the frontline staff, and recorded into the complaint-handling system. After that, the senior management would conduct an investigation on her complaint and give her a response within 20 working days. The conflict resolution technique used by Jack in this situation is called _____.

due process nonaction

Competition between groups must be managed carefully so that it does not escalate into a(n):

dysfunctional conflict.

_____ is a withdrawal mechanism that provides an escape from a conflict through daydreaming.

fantasy

For integrative negotiation to be successful, parties should:

have a common goal

_____ is an approach in which the parties' goals are not seen as mutually exclusive, but the focus is on both sides achieving their objectives.

integrative negotiation

In the context of changing structure of an organization, a(n) _____ is a liaison between groups with very different interests.

integrator

Uma's department head asks her to socialize less with nonmanagement employees. Uma is also told by her project manager that she can be a better team member by socializing more with other nonmanagement team members. This is an example of _____.

intrarole conflict

Actions that are effective in managing intrapersonal conflict include:

role analysis and identifying values of an organization.

In the context of intrapersonal conflicts, the individuals who place expectations on a person are _____.

role senders

An organizational goal that is more important to both parties in a conflict than their individual or group goals is a(n) _____.

superordinate goal

To diagnose a conflict as functional or dysfunctional, a manager must look at:

the issue, the context of the conflict, and the parties involved.

Emotional intelligence is:

the power to control one's emotions and perceive emotions in others.

A key to recognizing functional conflict is that it is often cognitive in origin.

true

Managers should work to stimulate functional conflict when they suspect their group is suffering from groupthink.

true