2T251 Final Exam Review
If a flight is leaving with a departure time of 0800, what is the latest time passenger service personnel can call in a tentative meal order for that flight?
0500
If a mission essential ground personnel (MEGP) passenger wants to travel on a specific mission that departs at 0800 Grenwich Mean Team (GMT), when is the latest time the MEGP can notify the Air Terminal Operations Center (ATOC) of that intention?
0500 GMT
If a C-17 blocks out at 0800, after what timeframe would aircrew be required to pick up their own meals?
0715
How much water or solution do you use to rinse and fill the air transportable galley/lavatory (ATGL) waste tank?
11 gallons
If you are loading passengers on a C-17 that departs at 1630, at what time should the last passenger be loaded on the aircraft to protect against mission delays?
1620
When making a flight information announcement about a departing flight that has been delayed, you should update passengers every
20 minutes
While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date of sign-up will you purge from the listing?
22 Feb 09
What is the MAXIMUM time allowed prior to the mission's departure for aerial port of embarkation (APOE) cape forecasters to request port-to-port clearance for air shipment of explosives?
24 hours
If you sent a piece of RUSH baggage to Elmendorf AFB, Alaska, on 23 Apr 12 at 1400 and you have not received confirmation that they received the bag, when is the latest you should follow-up with them to receive confirmation?
25 Apr 12 at ___
When prebooked pets are accepted in soft-sided containers, what is the maximum number of pets allowed in the cabin?
3
Within how many minutes after aircraft departure must Air Terminal Operations Center (ATOC) personnel send the mission load report (MLR)?
30
A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?
3; retain in the AMC Form 136 or forward it to the Baggage Service Center (BSC) after five days
If you are at the station where a passenger reported a lost bag on 23 April 12, how much time do you have to find the lost baggage and update the remarks section on Air Mobility Command (AMC) Form 134, Mishandled Baggage Report before only the Baggage Service Center (BSC) will assume responsibility for the claim?
5 days
At a MINIMUM, how many months of ramp services experience should load planning personnel have?
6
When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would
A disabled passenger
When documenting the Air Mobility Command (AMC) Form 249, Fleet Service Equipment Record, in order to conduct an inventory, which other form will be used as a source document to annotate the total number of items on a mission aircraft?
AF IMT 4128, Fleet Service Checklist
When you are tasked to load non-expendable supplies on an Air Mobility Command (AMC) C-5, which form should you use?
AF IMT 4128, Fleet Service Checklist
Before space-available passengers can be entered into the space-available register, which form must they complete?
AMC Form 140
You are checking in baggage for a passenger traveling on emergency leave. Which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger's bag?
AMC Form 20-EL
Which form do you attach to the manual manifest when the pallet header data is listed in the body of the manifest?
AMC Form 39, Pallet Invoice
When a passenger has reported a lost bag from a commercial carrier before he or she entered the Air Mobility Command (AMC) system, which form will you complete and provide to the passenger?
AMC Form 47, Report and Disposition of Unaccompanied Passenger Baggage
After you have determined who the owner is for a particular item, which two forms will you use to send it to them as soon as possible?
AMC Form 57 and AMC Form 70
The Air Mobility Command (AMC) Form 68, Aerial Port Movement Log may be used for any type of mission, with the EXCEPTION OF
AMC exercise or contingency missions
You are stationed at McChord AFB, WA, and a flight just arrived from Kadena AB, Japan that has unused meals onboard. What must you do with these meals?
After USDA inspection and approval, place them in two plastic bags and incinerate or sterilize them at an approved facility.
In order to prevent damage, which item is placed on three-point dunnage, a 463L pallet dolly, or a suitable roller system?
Air transportable galley/lavatory
When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?
B-4 bag weighing 110 pounds and 80 linear inches
Which item is NOT needed when determining if a passenger is eligible to travel
Baggage allowances
After checking passengers' border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?
Brief them on what needs correction, where they go to get the corrections, and how to get there.
During the task of determining eligibility for space-available travel, which continental United State (CONUS) or overseas travel options may a dependent of a military member use during emergency leave unfunded travel when accompanied by his or her spouse
CONUS to CONUS
During the task for determining eligibility for space-available travel, under which travel category may Uniformed Services members travel while on permissive temporary duty (TDY) orders for house hunting?
Category III
During the task of determining eligibility for space-available travel, a retired Uniformed Services member may travel under
Category VI
The Air Mobility Command Form 253 and AMC IMT 19 are used for passengers to:
Comment on the service received while traveling within AMC
If a passenger has just reported a mishandled bag to you but CANNOT provide the boarding pass or baggage claim checks, what is your NEXT step?
Cross-reference the passenger manifest to make sure the passenger was manifested on the flight
When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?
Customer identification code (CIC) and an authorizing official's signature
When you are preparing for an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, for a damaged bag, which of the following would represent a valid case number?
D-009
Which form would you use when you need to manually manifest cargo?
DD Form 1385, Cargo Manifest
When a passenger registers for space-required travel, AFTER you collect two copies of the passenger's orders and BEFORE you enter the passenger into the backlog, you must write in the remarks section on the passenger's orders, the passenger's
Date and time of sign-up
Which is NOT a function of capability forecasting?
Deliver documentation to and from the aircraft
When completing the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, which type of information will you provide in Section III, Damaged Baggage Report?
Description of the damage and estimated repair or replacement cost
Intransit Visibility (ITV) provides commanders the capability to
Determine if a force has reached its destination and is ready to perform its mission
When completing the Air Mobility Command (AMC) Form 68, Aerial Port Movement Log, manually, at what point is the folder be closed out?
Each day of the month at 2400 Greenwich Meantime (GMT)
What term is used to describe understanding the situation from the customer's perspective?
Empathy
After you have delivered meals to a C-5, who will stow those meals in the galley or air transportable galley lavatory (ATGL) storage areas?
Fleet Service personnel and aircrew members
Who is responsible for gathering, processing, and disseminating ALL information pertaining to air terminal operations?
Information control function
What hazardous material qualification must load planners have?
Inspector
When checking the travel category to determine travel eligibility, one-way dependents and family members are authorized to travel in space-required status is when they are
Issued official travel orders under emergency leave conditions
If a bag is excessively damaged and articles from it have become lost or missing, what must you do after annotating the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report with the necessary statement?
List all articles reported missing and the estimated value of each
Which communication skill is one of the most difficult and neglected skills when communicating with people?
Listening
After you have received the necessary cargo documents from load planning personnel to allow you to prepare the aircraft package (except for passenger boarding manifests), what must you do before delivering it to the aircraft?
Make sure it is complete
When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?
Mark them with the mission number and transfer them to the lost and found section
When verifying transportation authorizations for space-required passengers, what information should you check against the passenger's identification (ID) card if they are traveling on permanent change of station (PCS) orders?
Name, grade, and solicit social security number
If a passenger orders a meal, but is not required to pay for it, what should you enter in the "Meal Cost" block of the Air Mobility Command (AMC) Form 148/2, Board Pass/Ticket/Receipt
No charge
If you are conducting an inventory of the loose cargo in the bays, besides the warehouse location, aerial port of debarkation (APOD), transportation control number (TCN), and commodity/special handling code, what other information must you verify on each piece of cargo?
Number of pieces, weight, date received, priority, and cube
What can you do for your passengers to show you were listening and make sure you understood what they said to you?
Paraphrase what they said
Which part of the mission load report (MLR) lists details on items such as human remains, registered mail, and re-icing and refrigerated shipments?
Part III: Cargo Breakdown - Special Interest Cargo
Which part of the mission load report (MLR) lists the equipment that will be needed to on/offload cargo and whether security guards are required for the load?
Part IV: Load/Unload Remarks
A passenger is presenting two pets for travel, but the border clearance documentation for the animals does NOT meet the requirements. What is your NEXT step?
Place the passenger in duty standby status until the pet is travel ready
What is the FIRST step in briefing passengers?
Prepare so you know exactly which information you need to brief them about the subject
What is the FIRST step when giving a hazardous cargo briefing?
Preparing yourself by learning about the load
After determining travel eligibility for space required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for
Presence, currency, accuracy, and completeness
When you discover an unaccompanied bag, what must you do before you secure the baggage?
Present it to customs officials for clearance and reflect this action on the AMC Form 134
Information control ensures that documentation is distributed to respective terminal work centers and that originals are forwarded to the
Records and reports section
Which describes the proper way to clean and service an oven?
Remove the dirty racks, clean the over interior, install clean racks and ensure the oven is operational
Before a manually completed mission's Air Mobility Command (AMC) Form 77, Aircraft Ground Handling Record is forwarded to the Records, Reports, and Analysis section, the shift supervisor will
Review it for accuracy and content and signs it
When briefing passengers, if they have questions and you do not know the answer, which should you do?
Seek help from your supervisor
When giving the hazardous cargo briefing to the aircrew, where will you find information about what to do in case of emergency for each hazard?
Shipper's Declaration for Dangerous Goods
At a MINIMUM, how many copies of each manifest must load planning produce?
Six
If a space-available passenger is NOT present for a roll call, you should
Skip the passenger's name and continue with the selection process
When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?
Space-available passenger traveling on a commercial-contracted aircraft
Which passenger would you select FIRST for a flight?
Space-required, Priority 1 passenger with a date and time sign-up of 1 May 09 at 0700
When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, AT A MINIMUM, how many copies will you complete and how are they distributed?
Sufficient copies will be made available for enroute, downline and terminating stations and all applicable border clearance agencies and retain one copy for station file
Which should you NOT do when dealing with an angry passenger?
Take their anger personally
As a Fleet Service dispatcher, after you have completed and signed an Air Mobility Command (AMC) Form 244, Fleet Service Arrival/Departure Worksheet, who else needs to sign it before it can be given to the records section?
The Fleet Service shift supervisor
When loadmasters sign the hazardous brief sheet, below their signature they must legibly print
Their name
If you are working in load planning and have conducted an inventory of cargo and mail on Wednesday morning, at the latest when should you conduct your next inventory?
Thursday
A passenger can be categorized as a Blue Bark passenger when the passenger is
Traveling in conjunction with the death of a family member
If you are servicing an arriving aircraft and notice a personal item left by a passenger, what action must you take?
Turn it over to the passenger terminal's lost and found or Security Forces
When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many copies will you complete and how are they distributed?
Two copies: one to the passenger and one for passenger service records
How often should you check back with a customer after placing them on hold?
Two or three minutes
After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt
Use it to brief passengers on important mission information
What must you do before you print and sign your name on the AF IMT 3516, Food Service Inventory Transfer, when picking up meals from the flight kitchen?
Verify you have every item listed on the form
You serviced the C-17 with the lavatory service truck (LST); the doughnut seal was faulty and you came into direct contact with some waste from the aircraft. You were wearing all required personal protective equipment (PPE). What actions should you take?
Wash immediately and change clothes
When manifesting passengers on a Department of Defense (DD) Form 2131, Passenger Manifest, how will you account for the passengers' hand-carried baggage on the manifest
Write the hand-carried weight in the column for hand-carried weight
When making a roll call announcement, which information should you give passengers FIRST
Your rank, name, mission number, and destination of the flight
The allowable weight an aircraft can carry is called the
allowable cabin load (ACL)
Air Terminal Operations Center (ATOC) personnel prepare the Air Mobility Command (AMC) Form 56, Rehandled Workload, when
an ATOC representative is required to make additional trips to an aircraft during extended delays, mission reroutes, or load or aircraft swaps.
When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature, and date in the manifest certification blocks, to certify that
anti-hijacking measures have been conducted
Once you have prepared an Air Mobility Command (AMC) Form 136, Baggage Mishandled Report File, the documents you must include before you send the file to the Baggage Service Center (BSC) are the original AMC Form 134,
copies of the boarding pass, baggage tags, or flight manifest.
The maximum payload that can be carried over the most restrictive flight segment of a mission is called the
critical leg allowable cabin load (ACL)
When determining pet shipping charges, you will charge a passenger for ONE excess baggage piece when the combined container and pet weight
does not exceed 70 pounds
While selecting passengers for a flight, you would FIRST select space-available passengers traveling on
emergency orders to the emergency location
When servicing the air transportable galley/lavatory (ATGL) water tank, you should fill it with potable water until the
gauge indicates that it is full or 39 gallons, whichever comes first.
What are the two types of customers?
internal and external
If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide
meals, lodging, and transportation only
When recording various Fleet Service activities on Air Mobility Command (AMC) Form 244, such as "latrine serviced by," you should include the initials of the
person who serviced the latrine, the Julian date, and start and complete times
The Global Air Transportation Execution System (GATES) allows users to
process, manifest, and track passengers and cargo
When determining excess baggage fees, you identify that a passenger's fare amount is $529.00, which shows a rate per piece figure of $80.00. The next step is to determine how much the space-required passenger will be charged for one duffel bag, weighing 80 pounds and an additional suitcase weighing 80 pounds by multiplying the
rate per piece amount by one
What must remain the highest priority when load planning cargo?
safety of flight
When you are downloading passengers off of a C-5, the first passenger you would allow to deplane would be a
space-available distinguished visitor traveling on ordinary leave
When servicing an aircraft with potable water, you should fill the aircraft water tank until the
water discharges from the overflow fitting or to the requested capacity.
