3. Service Values

2.

I am always responsive to the expressed and unexpressed wishes and needs of our guests

3.

I am empowered to create unique, memorable and personal experiences for our guests

9.

I am involved in the planning of the work that affects me

10.

I am proud of my professional appearence, language, and behavior

12.

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment

1.

I build strong relationships and create Rotz Carlton guests for life

5.

I continuesly seek opportunities to innovate and improve The Ritz Carlton experience

7.

I create a work environment of teamwork and lateral service so that the needs of our guests and each other met

8.

I have the opportunity to continuesly learn and grow

6.

I own and immediately resolve guest problems

11.

I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets

4.

I understand my role in achieving the key success factors, embracing community footprints and creating The Ritz Carlton mystique