3000 Chapter 10

1st step of OD A. Diagnosis B. Evaluation C. Intervention D. Feedback

A

Which is a purpose of organization development? A. Designing products B. Investigating the competition C. Providing training D. Managing conflict

D

Multiple organizational development interventions have been found to work better than single interventions. True False

T

Creating the motivation to change A. Unfreezing B. Changing C. Refreezing

A

2nd step of OD A. Diagnosis B. Evaluation C. Intervention D. Feedback

B

Organizational development can be used to manage ______ within an organization. A. diversity B. promotions C. profits D. conflict

D

A set of interdependent processes and structures that dictate how a company seeks out problems and solutions, synthesizes ideas into a business concept and product design, and chooses projects for funding is a(n) ______. A. innovation system B. organizational system C. innovation competition D. knowledge process

A

According to force-field analysis, Uber brought in Khosrowshahi to serve as which kind of force? A. thruster B. resistor C. transitional D. counterthruster

A

Applicant's for jobs in Rico's department have not had the qualifications and education he wants. A. Diagnosis B. Intervention C. Evaluation D. Feedback

A

Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change. A. reactive B. anticipatory C. proactive D. preemptive

A

Changing the appearance or the performance of a product or a service, or the creation of a new one, is called ______ innovation. A. product B. customer C. market D. behavioral

A

For organizational development efforts to succeed, human resource policies, procedures, and packages should ______ the other six parts of the innovation system. A. reinforce B. contradict C. remove D. replace

A

More and more prospective home buyers and renters quickly need assistance from realtors at different times of the day. This is a(n) ________ force for change connected to ________. A. outside; customer and market changes B. inside; demographic characteristics C. inside; technological advancements D. inside; managers' behavior

A

NASA invents flying cars. A. New direction product innovation B. Process innovation C. Product innovation D. New direction process innovation

A

Salon Products recently introduced a new all-natural shampoo. Logan, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Logan should A. foster an innovative culture and climate that permits experimentation, risk taking, and failure. B. fire and replace the team lead as an example to others. C. ignore the product failure. D. step down as director. E. demote the team leader.

A

The idea of introducing flying cars to Uber's fleet primarily impacts which target element of change? A. methods B. social factors C. organizational arrangements D. people E. levers

A

The process of creating something new that can be applied profitably is referred to as ______. A. innovation B. constancy C. creativity D. invention

A

The third step in the organization development process is ______. A. evaluation B. diagnosis C. intervention D. feedback

A

Which of the following BEST describes "demassification"? A. Segmenting customer groups into smaller, more specialized groups B. Eliminating bottlenecks in distribution C. Offshoring jobs to countries with cheaper labor and production costs D. Offering mainstream products to a broad marketplace

A

Zenplace's machine-based realtors would fall under what approach toward innovation? A. process-improvement B. Product-new directions C. process; radically innovative D. product-improvement

A

How do organizational consultants carry out a diagnosis? A. By consulting company records B. By attending meetings and performing direct observation C. By using surveys and questionnaires D. By interviewing the competition

A,B,C

To promote innovation, organizational structure and internal process should foster ______. A. cross-functional communication B. agility C. collaboration D. interest in the market

A,B,C

How do organizational consultants carry out a diagnosis? A. By attending meetings and performing direct observation B. By interviewing the competition C. By consulting company records D. By using surveys and questionnaires

A,C,D

What are the four target elements of change? A. Methods B. Outputs C. Organizational arrangements D. Social factors E. People F. Financial factors

A,C,D,E

2nd step of force field analysis A. Increase positive forces B. Identify negative forces C. Identify positive forces

B

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization? A. Customer demands B. Demographic characteristics C. Supplier practices D. Market changes

B

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business. A. microtrends B. supertrends C. discontinuous trends D. niche trends

B

Introducing new information, perspectives, and models of behavior A. Unfreezing B. Changing C. Refreezing

B

One assumption of a systems approach to change is that change ______. A. can be mitigated through clear management hierarchies B. creates a ripple effect through an organization C. relies on having a culture where failure is not an option D. should be avoided at any cost

B

Organizational _____ is a set of techniques for implementing planned change to make people and organizations more effective. A. production B. development C. mission D. value

B

Refineries learn to extract more oil in less time. A. New direction product innovation B. Process innovation C. Product innovation D. New direction process innovation

B

Sarai works on developing programs for a healthy lifestyle for the workers in her organization. A. Diagnosis B. Intervention C. Evalution D. Feedback

B

The introduction of Uber Beacon to help customers identify which car is picking them up is an example of a _______ innovation that falls under the category of _______ innovations. A. product; transformational B. product; core C. process; core D. core; transformational E. process; transformational

B

What are companies doing to respond effectively to increasing segmentation of the marketplace? A. Promoting the same product to all potential customers B. Using more narrowly targeted marketing messages C. Engaging in conversations with individual consumers D. Following a traditional sales model

B

What type of structure is best suited to innovation? A. External B. Organic C. Nonexistent D. Mechanistic

B

Which of the following factors increases an organization's ability to innovate? A. employees who blame others for failure B. employees who possess intrinsic motivation C. employees with a high tolerance for ambiguity D. employees who build relationships with their peers E. employees with a strong desire to acquire personal wealth

B

What are supertrends that are currently affecting the future of business? A. Simple, one-size-fits-all solutions are becoming more popular. B. Competitive advantage is coming increasingly from knowledge, not information. C. The way we work is being impacted by offshore suppliers. D. The overall speed of product releases is decreasing.

B,C

What are the three parts of a systems model of change? A. Regulation B. Inputs C. Target elements of change D. Directives E. Outputs

B,C,E

What are supertrends that are currently affecting the future of business? A. Simple, one-size-fits-all solutions are becoming more popular. B. Competitive advantage is coming increasingly from knowledge, not information. C. The overall speed of product releases is decreasing. D. The way we work is being impacted by offshore suppliers.

B,D

1st step of force field analysis A. Increase positive forces B. Identify negative forces C. Identify positive forces

C

After a team building retreat, Nelle is excited to learn if it had an impact on performance so she can let the training department know. A. Diagnosis B. Intervention C. Evaluation D. Feedback

C

Any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product qualifies as ______. A. automation B. production C. technology D. intelligence

C

Apple releases an updated version of the Mac book. A. New direction product innovation B. Process innovation C. Product innovation D. New direction process innovation

C

Assume Long and Foster Real Estate company decides to copy what Zenplace is doing and introduces machine-based real estate agents. What type of change would this be for Long and Foster employees, agents, and brokers? A. administrative B. radically innovative C. innovative D. traditional

C

Lexie, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Lexie trying to have an impact? A. shareholder, customer, and market changes B. social and political pressures C. manager's behavior D. human resource concerns E. demographic characteristics

C

Making changes in response to problems or opportunities as they arise, rather than attempting to foresee them, is referred to as ______ change. A. preemptive B. proactive C. reactive D. anticipatory

C

Manufacturing automation and office automation are examples of ______ that are forces for change outside the organization. A. social and political pressures B. supplier practices C. technological advancements D. demographic characteristics

C

Myron believes that the work his employees do is more than just the sheer numbers—he also believes quality plays an important role in organizational success. A. Diagnosis B. Intervention C. Evaluation D. Feedback

C

Supporting and reinforcing the new behavior A. Unfreezing B. Changing C. Refreezing

C

What are companies doing to respond effectively to increasing segmentation of the marketplace? A. Engaging in conversations with individual consumers B. Promoting the same product to all potential customers C. Using more narrowly targeted marketing messages D. Following a traditional sales model

C

What happens during the last step of the organizational development process? A. The results of the intervention efforts are assessed to see if they solved the problem. B. The intervention is applied in the hopes that it will fix the problem. C. The diagnosis and intervention are further refined if the problem was not solved. D. The problem is diagnosed using a combination of surveys, interviews, observation, and meetings.

C

Which of the following is a demographic characteristic that is a force for change outside the organization? A. Productivity B. Job satisfaction C. Education D. Petroleum prices

C

Which of the following is an adaptive change in an organization? A. Introduction of a method that is new to the organization B. Introduction of an innovative change by an organization's top management C. Reintroduction of a practice familiar to the organization D. Introduction of a technique that is new to the organization's industry

C

Which of the following is an effective way to deal with change and innovation? A. Hold closely to established methods of getting the job done. B. Insist on success and punish failure. C. Have flexibility and adaptability. D. Innovate by varying existing products that are already on the market. E. Offer different explanations for the change to different work groups.

C

Which statement about the need for faster speed-to-market is true? A. Achieving faster speed-to-market requires skipping consumer trials. B. Faster speed-to-market is only possible for small companies. C. Competitors may be in and out of the market within days. D. Pop-up stores are an ineffective way to increase speed-to-market.

C

anagers use the four levers of targeting elements of change to ______. A. release products to consumers B. create new products C. diagnose problems D. learn more about the competition

C

What is achieved by integration of innovation activities into business strategies? A. Human capital resources are drastically increased. B. Innovation by the competition becomes irrelevant. C. Management is encouraged to dedicate resources to innovation. D. Employees feel committed to innovation in the organization.

C,D

Which statements about rewards and innovation goals are true? A. There is no meaningful relationship between rewards and innovation goals. B. Organization reward systems are rarely at odds with innovation culture. C. Reward systems should be aligned with innovation goals. D. Extrinsic reward receipt needs to be tied to creativity and innovation.

C,D

A plan for being innovative that requires a company to integrate its innovation activities and business strategies is a(n) ______. A. resource analysis B. human capital plan C. required structure process D. innovation strategy

D

A(n) ______ innovation is a change in the way a product or service is conceived, manufactured, or disseminated. A. procedural B. transformational C. adaptive D. process E. product

D

Achievement of strategic goals through organization development is likely to fail if ______. A. leaders employ an innovation strategy B. the organization does not understand the competition C. it involves new-direction innovation D. top managers are not committed

D

All components of a home are prefabricated and shipped in the same package for construction on site. A. New direction product innovation B. Process innovation C. Product innovation D. New direction process innovation

D

Although commitment from all members of an organization is important, if ______ in particular are not committed to achievement of the organization's innovation goals, the goals are unlikely to be achieved. A. consultants B. employees C. mid-level managers D. senior leaders

D

As more and more companies become proficient at bringing products and services to market, ______ is emerging as a necessary and powerful competitive weapon. A. human resources B. raw materials C. money D. speed

D

At Hudson Food Company, managers permit experimentation, risk taking, and tolerate failure. Which step of supporting innovation does this represent? A. Gaining allies by communicating your vision B. Executing the process well C. Disciplining employees that resist progress D. Fostering an innovative culture and climate

D

In organizational development, what type of interventions is NOT recommended for use? A. multiple interventions B. cross-cultural interventions C. goal-setting interventions D. single interventions E. combined interventions

D

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business. A. microtrends B. discontinuous trends C. niche trends D. supertrends

D

Innovations must be ______. A. incremental B. disruptive C. physical D. novel

D

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______. A. placement B. diagnosis C. intervention D. development

D

The overarching challenge for Khosrowshahi is that he has to manage ________ change as he cleans up some of the mess that Kalanick left behind (e.g., a toxic organizational culture) while also trying to push forward with ______ changes in anticipation of future challenges such as more governmental actions. A. historical; unknown B. proactive; modern C. modern; unknown D. reactive; proactive E. proactive; reactive

D

Tom's company is very successful, even though they expect most new ideas to fail. This is likely due to an organizational culture that ______. A. views experimentation as a boondoggle B. makes an example of employees that fail C. encourages using techniques that were successful in the past D. celebrates failure as vital toward fostering innovation

D

When is organizational development most likely to succeed? A. When it involves change for the sake of change B. When it focuses solely on short-term results C. When it utilizes a single intervention D. When it is supported by top managers

D

Which current "supertrend" is Zenplace responding to? A. Knowledge, not information, is becoming the new competitive advantage. B. Some companies are unable to survive disruptive innovation. C. Competitors offering specialized solutions require organizations to get products to market faster. D. The marketplace is becoming more segmented. Correct

D

Which statement about organizational development is true? A. Single interventions are generally more effective than multiple interventions. B. It best to master one intervention and use it in all situations. C. Training is the most successful type of organizational development intervention. D. Successful organization development usually involves multiple interventions.

D

Which type of change implementation makes employees feel the least threatened? A. Administrative change B. Innovative change C. Radically innovative change D. Adaptive change

D

Although other ride-sharing services have experimented with driverless cars, Uber's introduction of driverless cars to its own fleet for the first time is an example of _________ change. A. adaptive B. surprising C. unsurprising D. radically innovative E. innovative

E

Lewin's change model consists of A. three steps: diagnosis, intervention, and evaluation. B. four steps: recognize problems, gain allies, overcome resistance, and execute. C. three types: adaptive, innovative, and radically innovative. D. three forces: employee characteristics, change agent characteristics, and change agent-employee relationships. E. three stages: unfreezing, changing, and refreezing.

E

Which of the following is NOT a supertrend shaping the future of business? A. faster speed-to-market B. offshore suppliers affecting U.S. business C. traditional companies struggling with radically innovative change D. more niche products E. information becoming a competitive advantage

E

Improvement innovations refer to the invention of breakthrough products or services that don't exist yet and that are aimed at creating brand-new markets and customers. True False

F

Management support has little effect on the success of organizational development. True False

F

When a company improves the packaging of its product, it is introducing a radically innovative change. True False

F