320 Module 4

A public health nurse is leaving the home of a young mother who has a special needs baby. The neighbor states, "How is she doing since the baby's father is no help?" What is the best response to the neighbor?

"New mothers need support"

In order for the communication process to occur, 3 components are needed: a source of sender, the message, and the BLANK, the medium the sender selects to send the message.

Channel

When interacting with a patient, the nurse answers, "I am sure everything will be fine. You have nothing to worry about." This is an example of what type of inappropriate communication technique?

Cliche

Interpersonal communication, of self-talk, is the communication that happens within the individual. T/F

False

While communicating with a client who is hearing impaired, the nurse must take into account that the client's hearing service as a ?

Filter

During an annual performance review with an employee, the nurse manager does not maintain eye contact and seems concerned about the time and the next appointment. What type of communication is the manager exhibiting?

Non-Verbal

An intimate communication zone occurs during an interaction between parents and children, whereas a BLANK zone occurs when people interact with close friends.

Personal

Communication is influenced by the way people value themselves, one another, and the purpose of any human interaction. T/F

True

Incivility is rude, disruptive, intimidating, and undesirable behavior directed at another person. T/F

True

A nurse uses the SBAR method in a hand-off report to communicate to the health care team about the client. Which element should the nurse go over in the "B" section of the SBAR report?

Vital Signs