330 Chapter 4
What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group?
Assimilation
Managers must accurately identify and communicate the behavioral characteristics and results they look for in good performance:
At the beginning of a review cycle
Which of the following is not one of the stages of social perception?
Creativity and problem-solving
Perception is the process of becoming consciously aware of something or someone.
False Attention is the process of becoming consciously aware of something or someone.
Surface-level characteristics of diversity:
Include race and gender Surface-level characteristics are those that are quickly apparent to interactants, such as race, gender, and age.
In the self-serving bias, employees attribute their success to internal factors and their failures to external factors.
True The self-serving bias represents one's tendency to take more personal responsibility (internal attribution) for success than for failure.
Diversity refers to age, gender, age, and religion, but does not include personality.
False Diversity pertains to the host of individual differences that make all of us unique and different from others. In fact, personality is at the center of the diversity wheel because it represents a stable set of characteristics responsible for a person's identity.
It is always a mistake to use stereotypes.
False Stereotypes are not always negative. For example, the belief that engineers are good at math is certainly part of a stereotype. Stereotypes may or may not be accurate. Engineers may in fact be better at math than the general population.
The four stages of stereotype formation, in order, are categorization, expectations, inferences, and maintenance.
False Stereotyping is based on the following four-step process: categorization, inferences, expectations, and maintenance.
The generation that currently makes up the smallest number of individuals in America is:
Gen 2020