3.6.15

Which of the following is a top cause of motherboard failure?

Physical damage

Which of the following is often the hardest part of troubleshooting?

Reproducing the problem

An employee submitted a support ticket stating that her computer will not turn on. Which of the following troubleshooting steps should you take first? (select two.)

1. Make sure the power cord is plugged into the wall. 2. Make sure the surge protector is turned on.

A computer has power, but there are no beeps and the computer does not boot. Which of the following would be the MOST LIKELY cause?

CPU failure

Marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed?

Document findings/lessons learned, actions, and outcomes

The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?

Duplicate the problem, if possible

While troubleshooting a problem with a computer, a technician has tested and confirmed a theory on how to fix the problem. which of the following is the NEXT step the technician should preform?

Establish a plan of action to solve the problem to solve and identify potential effects

Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology?

Establish a theory of probable cause

Which of the following would be the Most Likely cause for a computer to perform sluggishly?

Hard drive

Which of the following problems would be the MOST difficult to troubleshoot?

Intermittent problem