382 Ch. 2

________________ reality of the viewing of the physical world with computer-generated layers of information added to it

augmented

such as return on investment, cost benefit analysis, and break even analysis

financial metric

_____________ logic is a mathematical method of handling imprecise or subjective information

fuzzy

BPMN ___________________ is used to control the flow of a process

gateway

a _________________ is a simplified representation or abstraction of reality

model

What in BPMN notation is a task in a business process? a. activity b. flows c. event d. gateway

a. BPMN activity

_______________________ information encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions

analytical

online _____________________ processing is the manipulation of information to create business intelligence in support of strategic decision making

analytical

___________________ is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering costs

automation

What results in a product or service received by an organization's external customer? a. business-facing process b. customer-facing process

b. customer-facing process

what is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem? a. neural network b. genetic algorithm c. expert system d. virtual reality

b. genetic algorithm

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users? a. digital dashboard b. intelligent agent c. mutation

b. intelligent agent

What is the study of the impact on other variables when one variable is changed respectively? a. goal-seeking analysis b. sensitivity analysis c. optimization analysis

b. sensitivity analysis

What is the ability to look at information from different perspectives? a. consolidation b. slice-and-dice c. pivot d. drill-down

b. slice-and-dice

which layout arranges the steps of a business process into a set of rows depicting the various elements? a. to-be b. swim lanes c. as-is

b. swim lanes

what is the basic business system that serves the operational level and assists in making structured decisions? a. enterprise resource planning system b. transaction processing system c. decision support system d. executive information system

b. transaction processing system

___________________ process modelling is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a structured sequence

business

a ____________________ process patent protects a specific set of procedures for conducting a particular business activity

business

in BPMN notation what displays the path in which the process flows? a. activity b. event c. flows d. gateway

c. BPMN flows

What factors are the quantifiable metrics a company uses to evaluate progress toward critical success factors? a. critical success factors b. projects c. key performance indicators d. metrics

c. key performance indicators

At which level are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change? a. operational b. strategic c. managerial

c. managerial

What is the process within a genetic algorithm of randomly trying combinations and evaluating the success/failure of the outcome? a. shopping bot b. fuzzy logic c. mutation

c. mutation

What is a temporary activity a company undertakes to create a unique product, service, or result? a. success factor b. metrics c. project d. market share

c. project

What is software that will search several retailer websites and provide a comparison of each retailer's huge offerings including price and availability? a. genetic algorithm b. mutation c. shopping bot

c. shopping bot

what improves business process effectiveness by simplifying or eliminating unnecessary steps? a. reengineering b. automation c. streamlining

c. streamlining

what checks the impact of a change in a variable or assumption on the model? a. goal-seeking b. optimization c. what-if d. sensitivity

c. what-if analysis

_____________ the aggregation of data from simple roll-ups to complex groupings of interrelated information

consolidation

workflow _________________________ systems monitor processes to ensure tasks, activities, and responsibilities are executed as specified

control

the number of customers an organization "touches" for the first time and persuades to purchase its products or services

conversion rate metric

____________ processes are business processes, such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain

core

select 3 structured decisions that are made frequently and are almost repetitive in nature and affect short-term business strategies: creating the weekly production schedules creating the employee staffing schedules entering a new market strategy reordering inventory releasing a new product in a new country

creating the weekly production schedules, creating the employee staffing schedules, reordering inventory

_____________ success factors are the crucial steps companies perform to achieve their goals and objectives and implement their strategies

critical

measured by satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer

customer satisfaction metric

what enables users to view details, details of details, of information? a. pivot b. consolidation c. slice-and-dice d. drill-down

d. drill-down

What is category of AI that attempts to emulate the way the human brain works? a. virtual reality b. expert systems c. genetic algorithm d. neural network

d. neural network

gather problem-related data, including who, what, where, when, why, and how. be sure to gather facts, not rumors or opinions about the problem

data collection

______________ support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action

decision

_____________________ MIS metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability

efficiency

2 unstructured decisions: changing employee benefits entering a new industry entering a new market charging a higher price for a product

entering a new industry, entering a new market

BPMN ___________________ is anything that happens during the course of a business process

event

A(n) ____________________ information system is a specialized information system is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation, and insight

executive

select the 3 primary types of MIS decision-making systems: executive information systems decision support systems transaction processing systems business process systems neural network systems

executive information systems, decision support systems, transaction processing systems

_____________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems

expert

3 purposes of a business process model: learning and adjusting to new circumstances on its own expose process detail gradually and in a controlled manner focus attention on the process model interfaces encourage conciseness and accuracy in describing the process model

expose process detail gradually and in a controlled manner, focus attention on the process model interfaces, encourage conciseness and accuracy in describing the process model

______________-seeking analysis finds the inputs necessary to achieve a goal such as a desired level of output

goal

________________ refers to the level of detail in the model or the decision-making process

granularity

a _____________________ interface uses technology allowing humans to interact with a computer through bodily sensations and movements

haptic

business process _____________________ attempts to understand and measure the current process and make performance improvements accordingly

improvement

the extent to which a system generates the correct results when executing the same transaction numerous times

information accuracy

_____________________ business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements

managerial

3 examples of analytical information: market projections future growth projections purchasing stock running payroll sales trends

market projections future growth projections sales trends

______________ are measurements that evaluate results to determine whether a project is meeting its goals

metrics

what are key performance indicators? number of new customers reduce product costs average customer spending turnover rates of employees

number of new customers, average customer spending, turnover rates of employees

_________________ business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes

operational

______________________ analysis finds the optimum value for a target variable by repeatedly changing other variables, subject to specified constraints

optimization

best _____________________ practices are the most successful solutions or problem solving methods that have been developed by a specific organization or industry

practices

define the problem as clearly and precisely as possible

problem identification

the structure of a typical organization is similar to a _____________, and the different levels require different types of information to assist in decision making, problem solving, and opportunity capturing

pyramid

the time it takes to respond to user interactions such as a mouse click

response time

detail every solution possible, including ideas that seem farfetched

solution generation

if the solution solves the problem, then the decisions were made correct. If not, then the decisions were incorrect and the process begins again

solution implementation

evaluate solutions in terms of feasibility, suitability, and acceptability

solution test

_______________ business processes are dynamic, long-term business processes such as financial planning, expansions strategies, and stakeholder interactions

strategic

at the ________________ level, managers develop overall business strategies, goals, and objectives as part of the company's strategic plan

strategic

the number of hours a system is available for users

system availability

the amount of information that can travel through a system at any point in time

throughput

A _____________________ business processing system is the basic business system that serves the operational level and assists in making structured decision

transaction

the amount of time a system takes to perform a transaction

transaction speed

__________________ data encompasses all raw facts contained within a single process and it's purpose is to support daily operational tasks

transactional

3 characteristics of online transactional processing: updates existing information to reflect the new information supports strategic decision making processes the information according to defined business rules stores the information

updates existing information to reflect the new information, processes the information according to defined business rules, stores the information

the ease with which people perform transactions and/or find information

usability metric

______________ produces graphical displays of patterns and complex relationships in large amounts of data

visualization

3 types of transactional information: withdrawing cash from an ATM sales forecasts and trends purchasing stocks making airline reservations

withdrawing cash from an ATM, purchasing stocks, making airline reservations

____________________ includes the tasks, activities, and responsibilities required to execute each step in a business process

workflow

What represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes? a. as-is process models b. to-be process models

a. as-is process models

What tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs? a. digital dashboard b. granularity c. optimization d. sensitivity

a. digital dashboard

which metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates? a. effectiveness MIS metrics b. quality MIS metrics c. efficiency MIS metrics d. project MIS metrics

a. effectiveness MIS metrics

what are various commercial applications of artificial intelligence? a. intelligent systems b. decision support systems c. transaction processing systems

a. intelligent systems

What models show the results of applying change improvement opportunities to the current process model? a. to-be model b. as-is model

a. to-be process models

What are decisions that occur in situations in which no procedures or rules exist to guide decision makers toward the correct choice? a. unstructured b. structured c. semistructured

a. unstructured

what are critical success factors? reduce product costs retain competitive advantage create high-quality products number of new customers

reduce product costs, retain competitive advantage, create high-quality products

business process _______________ is the analysis and redesign of workflow within and between enterprises

reengineering

3 primary types of business process change: redundancy reengineering streamlining automation bottlenecks

reengineering, streamlining, automation

_____________-structured decisions occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead a definite recommended decision

semi

select the solution that best solves the problem and meets the needs of the business

solution selection