3CX Academy, Intermediate Certification

An extension can only be part of one group at a time.

False

While using 3CX with a "Pro Edition" key, Ring Groups have more than two Ringing Strategies available.

False

All extensions are added to the "DEFAULT" group (which can be renamed) upon creation.

True

Users can be notified about missed calls via email.

True

When assigning "Extension Group Rights" to an extension, if you give extensions the "Manager" role they will always have all rights enabled and they can not be altered.

False

When custom prompts are used during the announcement of the Digital Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono.

False

You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If extension A does not answer the call after the configured "Ring Time" the call will be forwarded to the "Destination if no answer"

False

As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the remote location where the SBC is located nor on the firewall in front of 3CX.

True

Certificates in PFX format are single files containing the certificate and the private key.

True

Digital Receptionists have the ability to hunt for extensions by the means of "Call By Name", where the first 3 letters of the surname need to be entered on the keypad of the phone.

True

Every extension in 3CX can have its own personal web meeting URL.

True

In general, calls from a Queue to an IP phone will never leave a missed call notification.

True

In order to configure the 3CX SBC to connect to 3CX, only the following information needs to be known of the 3CX PBX: 3CX PBX Tunnel Port, 3CX PBX SIP port and 3CX PBX Tunnel password.

True

In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish the V15 installation

True

In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish the V15 installation.

True

Inbound Rules can route calls to destinations based on the time of day. There are a maximum of two different destinations configurable.

True

On an existing 3CX installation, if you want to change the public FQDN but keep the same license key, you must take a backup with all options except "Include License Key & FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and enter the new FQDN with the old license key.

True

One single Digital Receptionist can handle multiple callers at the same moment.

True

Paging Groups merge multiple extensions into one single extension number. However, audio flows only from the caller to the members of this group.

True

RPS is a method where factory default IP phones will be instructed by an online service to request the provisioning file from a specific URL.

True

STUN is a method enabling deskphones to discover their public IP address and port mapping of their internal SIP port.

True

The 3CX SBC tunnels all SIP and RTP traffic to 3CX over a single port.

True

The amount of Polling Strategies for Queues depends on the license key activated in 3CX.

True

The minimum license key level required to use Queues within 3CX is a "Standard Edition" key.

True

The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it receives.

True

Voice mailbox greetings can be different based on the user's profile status.

True

When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user must enter the Extension Number and voicemail PIN.

True

When you have your extension set to profile status "Custom1" or "Custom2", your extension will switch back to "Available" when automatic profile switching is enabled for this extension.

True

With the group right "Can manage the company phonebook", an extension can alter the Company's Phonebook from their 3CX Client.

True

You install 3CX on premise in a NATed environment with local and remote extensions. During the installation you defined to use your own external and internal FQDN. This means that you must create two A records. One on your external and one on your internal DNS server. Both must point to your public IP address in order to be able to use 3CX Webmeeting.

False

An extension is part of a ring group. This extension has switched its profile to DnD and has been configured to redirect all calls to the extension, to voice mail. Will all calls to the ring group also be redirected to the voicemail of the user?

False (No)

The configurable "Menu Options" in Digital Receptionists are 0-9, * and #.

False

The order of added extensions in a Ring Group does not matter regardless which "Ring Strategy" is used by the Ring Group.

False

Time based scheduling operations are performed based on the timezone which is configured on the host system.

False

In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install V15 -> Pass the PBX Wizard and Setup Wizard -> from the running install, then restore the v14 backup.

False

In the extension settings, enabling the "Disallow use of extension outside the LAN" option also blocks remote 3CX Clients from registering.

False

Review the FQDN allocation guidelines (https://www.3cx.com/docs/fqdn-managment-allocation/) and validate this statement: In case 3CX was installed with a custom own domain for company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net

False

Inbound Rules are configured to route calls to different destinations based on time. The host which runs 3CX is configured to use UTC as its timezone. The timezone during the 3CX Install Wizard was set to be EEST or GMT+2. Which time zone will call routing be based upon?

EST or GMT+2

"Office Hours" and "Breaks" for an extension have been specified. The extension should change its profile status based on the time of day. The profile status during "Break" time will be set to "Do Not Disturb."

False

Chat messages across the users of a group can be blocked by unticking the right "Can Chat with group members."

False

Every extension in 3CX can have its own personal web meeting URL.

False

In a Ring Group you have 3 extensions assigned and the "Ring Time" is set to 20 seconds. While using the "Prioritized Hunt" ring strategy, the call will be forwarded to the "Destination if no answer" after 20 seconds.

False

Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license. Can extension 100, by any means, only log out from Queue A as an active agent but not from Queue B?

No

Extension 100 is an agent of two Queues. 3CX is licensed with a "Standard Edition" license. Can extension 100, by any means, only log out from Queue A as an active agent but not from Queue B?

No

On a 3CX installation you have changed the SIP Port to 6060. A backup of this install is taken with all possible options. If you use this backup when performing a brand new installation of 3CX, will the SIP Port of 3CX still be 6060?

No

User A from group A has "Show presence to group members" and "Can See group members" checked, User B from group B has the same. Can they see each others presences?

No

"Office Hours" and "Breaks" for an extension have been specified. The extension should change its profile status based on the time of day. The profile status during "Break" time will be set to "Away."

True

A caller connected to a Digital Receptionist can directly dial the extension number of a user and will directly be transferred to that extension.

True

Can a range of dates be defined as a Holiday?

Yes

Can a range of dates be defined as a holiday?

Yes

Does the order of agents in Queues matter when the polling strategy is "Round Robin?"

Yes

If you choose to use your own public FQDN during the 3CX installation, can you use a wildcard certificate, if it covers the FQDN you want to use?

Yes

Is there a way to add a company phonebook contact from the 3CX client

Yes

Is there a way to add a company phonebook contact from the 3CX client?

Yes

The default backup folder set during the installation in Windows is C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder deleted without warning along with all its contents?

Yes