429 - Final Exam

Which of the following is true about a learning organization? A. A learning organization discourages learning at the group and organizational levels. B. A learning organization restricts employees from experimenting with products and services. C. In a learning organization, employees learn from failure and from successes. D. In a learning organization, employees are discouraged from asking questions and admitting mistakes

C. In a learning organization, employees learn from failure and from successes.

Which of the following statements is true of random assignment?

It assigns employees to a training program without considering their individual differences

Evaluation designs without pre-test or comparison groups are most appropriate when _____.

a company is only interested in whether trainees have achieved a certain proficiency level

...LMS

helps companies understand strengths and weaknesses of their employees including where talent gaps exist

Juan ... begins by reminding them they were quick in learning old software, he is trying to

increase self-efficacy

Which of the following is a disadvantage of online learning?

lacks communication richness

A latus mobility path is:

lateral downward path

presentation method of learning

lecture

Which of the following statements is true of technology's influence on training and learning?

new technology gives access to control their own learning

In training, the greatest level of support that a manager can provide is to _____.

participate in training as an instructor

Typically, _____ are used to assess cognitive outcomes.

pencil & paper tests

_____ review meetings are meetings between a manager and employee, during which the strengths and weaknesses of the employee's performance are discussed and improvement goals are agreed upon.

performance appraisal

_____ involves determining whether performance deficiencies result from lack of knowledge or skills.

person analysis

A request for proposal (RFP) is a document mainly used to identify _____.

potential vendors and consultants for training services

If you are evaluating la... you want to know predictor's

practical significance

The pre-training phase primarily involves _____.

preparing, motivating, and energizing trainees to attend the learning event

The costs of replacing employees due to voluntary turnover usually include _________.

recruiting and selection costs

Justin is a product manager...highly anxious about change...told supervisor he would be uncomfortable... Justin is demonstrating:

resistance to change

Helen has been a trainer for many years... believes trainees lack any motivation to learn... what phenomenon most likely occurring

self fulfilling prophecy

_____ refers to the use of information by employees to determine their career interests, values, aptitudes, and behavioral tendencies.

self-assessment

an example of content based learning method

simulation

Which of the following is an advantage of simulations?

simulations can safely put employees in situations that would be dangerous in real world

The use of social media as a learning tool will be ineffective in a company that _____.

supports centralized decision making

A primary disadvantage of using ____ in the needs assessment process is that the data obtained may lack detail.

survey

Which of the following is not one of the four major components of the balanced scorecard?

sustainability

_____ involves examining a company's operating environment to identify opportunities and threats.

swot analysis

True or False: Although development costs for technology-based training programs are high, costs for administering these programs are low.

true

True or False: By making a succession planning list public, high-potential employees who are not interested in other positions can communicate their intentions.

true

True or False: Companies experience loss of explicit and tacit knowledge when older employees retire

true

True or False: Determining a job's cognitive ability requirement is part of the task analysis process.

true

True or False: Improved self-efficacy beliefs relate to an affective learning outcome.

true

True or False: It is necessary to limit return on investment (ROI) analysis to certain training programs as it can be costly.

true

True or False: Lesson plans are typically more detailed than design documents.

true

True or False: Negative transfer is evident when learning occurs, but on-the-job behavior is lower than pre-training levels.

true

True or False: New training technologies are unlikely to totally replace face-to-face instruction.

true

True or False: Performance appraisal is an assessment of employee success in reaching goals and suggestions for improvement in the future.

true

True or False: Pilot testing refers to the process of previewing the training program with potential trainees and managers.

true

To attract and retain employees, it is best to use rewards that are __________.

unique and distinct

True or False: With respect to maximizing the benefits of learner control, programs should allow trainees to control the amount of feedback they receive.

false

Which of the following statements is true of needs assessment?

The role of the needs assessment process is to determine if training is the appropriate solution

_____ refers to the process of collecting the outcomes needed to determine whether training is effective.

Training evaluation

Which of the following statements is true about the differences between training and development?

Training focuses on preparing employees for current jobs, but development prepares them for other positions

true or false: Identical elements are more appropriate for open skills than closed skills

false

A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.

action plan

Vicarious reinforcement most relevant to...

behavior modeling

The evaluation process ideally begins with _____.

conducting a needs analysis

If training emphasizes total group discussion with limited presentation and no small-group interaction, a _____ seating arrangement will be most effective.

conference - type

Which of the following is not measured by the Myers-Briggs Type Inventory (MBTI)?

emotional stability vs. neuroticism

An employee's ease of leaving an organization is reduced when _________.

employees are highly embedded in the organization and community

_____ are used as a support tool that employees refer to when they have problems or decisions that they feel exceed their current knowledge and skills.

expert systems

True or False: Employees who are leaving are usually eager to provide detailed explanations of why they are quitting, because it gives them an opportunity to "vent."

false

True or False: High-potential employees should not participate in mentoring and coaching.

false

True or False: Interactive video is ineffective for trainees to learn technical and interpersonal skills.

false

True or False: It is important to assess trainees' level of cognitive ability during the needs assessment process because cognitive ability is the person characteristic that most strongly impacts trainees' confidence to learn.

false

True or False: Once the costs and benefits of the training program are determined, ROI is calculated by dividing costs by benefits.

false

True or False: The first step in the strategic training and development process is to identify metrics to determine if training will be successful.

false

True or False: The traditional classroom-type arrangement is good for role-play exercises that involve trainees working in groups of two or three

false

True or False: Virtual worlds are ineffective for teaching interpersonal skills such as time management and leadership.

false

True or False: When a series of steps must be followed in a specific way to complete a task successfully, then training should be designed with an emphasis on far transfer.

false