4A051 SELF STUDY QUESTIONS V1-4
When was the Act that led to CHAMPUS signed into law?
1 Oct 66.
Within how many rings should you answer the phone?
3-5 rings.
A terminal with limited computing and processing capability is called what?
A CLIENT
What is a high-end computer designed for technical applications?
A WORK STATION
009 What are Microcomputers?
A computer with a microprocessor as its CPU. It is the type of personal computers we use at home and in the MTF
What takes video, still photographs, or both, digitally by recording images using an electronic image sensor?
A digital camera (or digicam).
What is a network provider?
A provider under contract with TRICARE regional office to provide care to beneficiaries.
What is a private, non-profit organization that assists ambulatory healthcare organizations in improving the quality of care provided to patients?
AAAHC
Who has the highest priority for MTF care?
ADSMs and TRICARE Prime-enrolled active duty family members.
What considerations did working groups use as a basis for developing a streamlined, consistent MTF organizational structure from a clinic to a medical group?
AEF
What are two examples of a forward operating agency?
AFMOA and AFMSA
What standard system is a medical clinic information system that generates and maintains a comprehensive, life-long, computer based patient record for beneficiaries?
AHLTA
What are some examples of a standard system?
AHLTA, CHCS, DEERS, DMHRSI, Essentris,ICDB, MEPRS-EASIV, TMIP-J, TRANSCOM TRAC2ES AND MRDSS ULTRA
003 What is the function of the Air Force Surgeon General?
Advises both the SECAF and CSAF on medical matters pertaining to Air Force Operations and readiness a small staff that includes two forward operating agencies, AFMOA and AFMSA, support the SG
What is a notebook?
Also referred to as a laptop, it is a personal computer designed for mobile use and small enough to sit on one's lap while in use.
006 What is a draft?
An initial plan towards your final product.
How do you ensure someone has received and read e-mail correspondence?
By requesting a delivery and read receipt.
What are some examples of Auxiliary Storage?
CD/DVD-R/RW drives, and USB devices.
What must happen first before writing an outline?
Collect the information you are passing on and then organize it.
What are some examples of hardware?
Computer routers, switches, hubs, and network cables.
Where is the TRICARE overseas regional office headquartered?
DHA
What system does the DOD use for standard certification and accreditation?
DIACAP
Where does equipment go when it is finally disposed?
DRMO or other agency, as instructed
What payments contribute to the catastrophic cap?
Deductibles, cost-shares, prescription co-payments and Prime enrollment fees
What is the first step in developing our correspondence?
Determine the purpose of the correspondence.
014. What are the two distinct types of care?
Direct care and purchased care
Under what system do TRICARE beneficiaries receive a majority of their care?
Direct care system
What are two tools for managing disks and volumes?
Disk space clean up and defragment
How can you get rid of needless "which" and "that" in your writing?
Dropping them or rewriting slightly
001 What are the five basic principles of the Air Force's organizational structure?
Emphasis on wartime tasks. functional grouping. lean organizational structures. skip echelon structure. standard level.
What was TRICARE designed to do?
Expand access to care, assure high-quality care, control healthcare costs, and improve medical readiness.
005 What are some examples of external customers? What are examples of internal customers?
External customers include patients, couriers, and insurance company. Internal customers include coworkers, supervisors, and others in your squadron such as doctors or nurses.
When is a Report of Survey required?
For lost, damaged, or destroyed items over $500, or if evidence of abuse, gross negligence, willful misconduct, deliberate unauthorized use, fraud, or theft is found regardless of cost.
What devices can you use to back up data?
Government issued USB drive, CD, and network drives.
When thinking about your receivers, what questions do you ask?
How much does my receiver know about the subject I am presenting? What response do I want from my receiver after reading the correspondence? What tone should I use to get my point across?
What standard system is designed to provide a single window of patient centric information at the Point of Care, also, a single, open architecture standard for healthcare infomatics?
ICDB
What is the first thing you should do when you answer the phone and call someone?
Identify yourself.
What are the typical three main priorities assigned to IT work orders/trouble tickets?
Immediate, Elevated, and Normal.
Where does Microsoft office suite store data from all its programs unless a different location is specified?
In My Documents.
What three parts is the correspondence broken down to?
Introduction, body, conclusion.
What are your concerns when editing for technical accuracy and coverage?
Is enough information included? Are details correct? Are irrelevant or too many details included-is the point made?
007 What are the functions of AF Form 1768, Staff Summary Sheet?
It introduces, summarizes, coordinates, or obtains approval or signatures on correspondence. It's a brief summary (preferably one page) stating the purpose, pertinent background information, rationale, and discussion necessary to justify the action desired.
What is the hard disk?
It is a large-capacity permanent storage that is used to hold information such as programs and documents.
What is an HMO?
It's a health plan in which a member pays for medical care, and it usually includes primary and preventive care.
What steps should you take when dealing with difficult situations?
Listen to your customer attentively, show empathy, solve the problem, and take them to the patient advocate or supervisor.
What is the most important customer service skill?
Listening.
Whose responsibility is it to complete the local transfer of equipment form?
Losing custodian.
What is used to score all applicable elements of HSI, AAAHC, and applicable national patient safety goals?
MITC
What information should you back up?
Most commonly office documents such as Word, Excel spreadsheets, PowerPoint, Access database and government forms. Also back-up local e-mail (outlook), .pst, and internet favorites if utilized.
What providers are prohibited from balance billing?
Network and participating providers
What type of provider furnishes care to beneficiaries but does not sign agreements with regional contractors?
Non-Network provider
What is a non-network, non-participating provider?
One who provides care, but does not have an agreement with TRICARE and they do not accept the allowable charge as payment.
What are the two types of e-mail?
Organizational and individual.
A provider that accepts TRICARE and agrees to the TRICARE allowable charge for their service is classified as what type of provider?
Participating provider
What are the 5 phases of the DIACAP?
Phase I: Initiate and plan IA C&A; Phase II: Implement and validate assigned IA controls; Phase III: Make certification determination and accreditation decision; Phase IV: Maintain authorization to operate and conduct reviews; and Phase V: Decommission.
What type of memory is temporary electrical storage space that holds program instructions and program data?
RAM.
What are some flights you would find in the medical support squadron?
Resource management, medical logistics, medical information services, personnel and administration, TOPA, readiness, pharmacy, clinical laboratory, nutritional medicine, diagnostics and therapeutics, histopathology, readiness, and diagnostic imaging.
008 What tool is used for leadership to evaluate programs and processes that impact the delivery of safe, quality healthcare in their area of responsibility?
Self-inspection.
What standard system supports patient movement in peacetime, contingency/wartime, and natural disasters?
TRAC2ES
What are the eleven different program options?
TRICARE Prime, TRICARE Prime Remote, TRICARE Prime Overseas, TRICARE Prime Remote Overseas, TRICARE Reserve Select, TRICARE Standard and Extra, TRICARE Standard Overseas, TRICARE for Life, TRICARE Young Adult, TRICARE Reserve and US Family Health Plan.
What are the four geographic health service regions?
TRO-North, TRO-South, TRO-West, and TOP.
When editing, on what areas should you concentrate?
Technical accuracy, coverage, arrangement, and readability.
What form do you complete when equipment is on loan for 90 days or less?
The AF Form 1297.
012 What is the official equipment inventory management system for the Air Force?
The AIM of AFEMS.
Who implements performance metrics to track the quality of service provided by the MTF?
The MHIT flight commander or equivalent
Who appoints the MTF self-inspection program manager?
The MTF/CC
011 Who is responsible for ensuring all computer users are trained in computer security awareness and local operating instructions?
The OIAO.
What is software that allows the user to interface with the computer?
The OS.
Who makes referrals for tests/specialty care, and monitor adequacy and continuity of needed care?
The PCM.
Who tells you when the annual inventory is due?
The base ECO.
What did the "TRI" in "TRICARE" originally refer to?
The three main benefit plan options, TRICARE Prime, TRICARE Standard and TRICARE Extra.
What is a mother board?
This is the main circuit board to which all of the other internal components connect.
What should your topic sentence do?
This sentence, which is usually the first sentence, is the subject and main idea of the paragraph.
What support tier are problems resolved by helpdesk personnel using the telephone or remote management assistance?
Tier 1.
What tier are problems that need to be escalated to resources outside the MTF, such as the Network Control Center?
Tier 3.
What is the purpose of a letter explaining what to do when filing laboratory reports?
To direct
What are the three general purposes of all Air Force writing?
To direct, inform (or question) or persuade.
002 What are the AFMS objectives?
To enhance our ability to deliver better care, better health, and the best value while staying true to our core mission.
What is the purpose if you are explaining how to report to the commander?
To inform (or overlapping of informative and directive).
What is the purpose of a memorandum explaining why physical fitness is important?
To persuade.
What factors should you consider when verbally communicating with a customer?
Tone of voice, enunciation, word choice, keep your customers informed, and build rapport.
What are the two types of network cables you will typically find?
Twisted pair and fiber optics.
004 What are the five types of military treatment facilities?
Typical Clinic Model. Hospital/Medical wing. limited Scope medical facility. and Medical Squadron
What are two types of ports?
USB and display ports.
How do you request a response via e-mail?
Use the 'Use Voting Buttons" option under 'Tracking'.
What are the two ways you communicate with your customers when you are face-to-face?
Verbally and nonverbally.
What is typically connected back to a switch and is required to link network devices?
Wireless access point.
13. When hospitals were first established, who typically worked as nurses in the hospitals?
Wives or widows of military personnel
What are the five basic uses for a microcomputer?
Word processing is used to prepare documents such as letters and forms, spreadsheets are helpful when working with numbers and mathematical formulas, databases assist with tracking large amounts of data for reports, email messaging enhances communication, and presentations allow slide show briefings.
Who can assist you with the requirements for requesting new software?
Your Health Information Technology Flight.
List some types of servers
application server database server messaging server print server web server
What Air Force Medical Service objective encourages health behaviors through a health-based culture to enhance resilient and human performance, while reducing illness and injury?
better health.
What does a VPN enable?
enables a group of two or more computer systems to communicate over the public internet
When did the Air Force Medical Service align the structure to mirror the line of the Air Force and what was the organizational structure name changed to?
in 1993. it was changed to objective medical group
What are some examples of health information technology application?
kx, mhs learn, MESD, Micromedx, Military Health System, TRICARE, TRICARE Online, and WebMD.
What squadrons are allowed in an MTF?
medical operations squadron, dental squadron aerospace operations squadron, inpatient operations squadron, surgical operations squadron, diagnostics, and therapeutic squadron
What Air Force Medical Service objective supports optimal medical readiness for all Airmen and ensures Air Force medics are current, trained, and equipped to deliver "Trusted Care, Anywhere" in?
readiness
What is the definition of standard systems?
those systems that are standardized across more than one command or major system requiring centralized oversight in its planning, implementing or maintaining.
What are health information technology applications?
web based information is available to everyone that has access to the internet