A.3 TestOut PC Pro Certification Practice Exam

You are the IT administrator for a small corporate network. You have just changed the SATA hard disk in the workstation in the Executive Office. You need to edit the boot order to make it consistent with office standards. In this lab, your task is to: > Access the computer's BIOS settings. > Disable booting from the diskette drive. > Configure the remaining devices to boot using the following boot order: ~ Internal HDDCD/DVD/CD-RW drive ~ Onboard NIC ~ USB storage device

Access the BIOS settings. > Select the power button on the computer. > As the computer begins to boot, press the Delete (or F2) key to enter the computer's BIOS settings. Disable booting from the diskette drive. > From the left pane, under General, select Boot Sequence. > Under Boot Sequence, unmark Diskette Drive to disable the ability to boot from the diskette. Change the boot sequence order of the remaining active devices. > From the right, select a device field that needs to be moved to a different boot order location. > Move the selected device up or down using the arrows to the right of the device list. > Repeat steps 3a-3b to modify additional device priorities as required. > Select Apply and then select Exit. > The computer automatically boots to Windows.

You are the IT administrator for a small corporate network. You are attempting to improve the password security of the Windows laptop located in the Lobby. In each policy, the Explain tab provides a description of the policy's effects to help you identify the policies and values to configure. In this lab, your task is to use the Local Security Policy tool to configure password restrictions as follows: > Password policies: ~ New passwords cannot be the same as the previous 4 passwords. ~ Passwords must be changed every 30 days. ~ New passwords cannot be changed for at least 2 days. ~ Passwords must be at least 10 characters long. ~ Passwords must contain non-alphabetical characters. > Account lockout policies: ~ Lock the user account after 4 incorrect logon attempts. ~ Automatically unlock locked accounts after 60 minutes. ~ Reset the failed logon counter to 0 after 40 minutes. Policy changes will not be enforced within the simulation.

Access the Local Security Policy. > From the taskbar, select the Search icon. > In the search field, type Local. > Under Best match, select Local Security Policy. > Maximize the window for better viewing. Configure the password policies. > From the left pane, expand and select Account Policies > Password Policy. > Double-click the policy you want to configure. > Configure the policy settings. > Select OK. > Repeat steps 2b-2d to configure additional policies. Configure the account lockout policies. > From the left pane, select Account Lockout Policy. > Double-click the policy you want to configure. > Configure the policy settings, including answering any additional dialog prompts as needed. > Select OK. > Repeat steps 3b-3d to configure policy settings. Select the Explain tab for a description of the effects of the policy to help you identify which policy to configure with which value.

You are the IT administrator for a small corporate network. The receptionist in the Lobby is concerned that while he is away from his desk, someone might be able to access the files on his computer. You need to help him protect his computer with a screen saver that requires a password. In this lab, your task is to: > Enable the screen saver using a screen saver type of your choice. > Start the screen saver after 10 minutes of inactivity. > Show the logon screen when the computer wakes up.

Access the Screen Saver Settings dialog. > Right-click Start and then select Settings. > Select Personalization. > From the right pane, scroll down and select Lock Screen. > Scroll down and select Screen saver. Configure the screen saver to start after 10 minutes and to show the logon screen when the computer wakes up. > From the Screen Saver Settings dialog, under Screen saver, use the drop-down menu to select a screen saver of your choice. > In the Wait field, enter 10 minutes. > Select On resume, display logon screen. > Select OK.

You are the IT administrator for a small corporate network. The area around your office complex is under construction. The power company informed you that there may be short interruptions to the electrical service that could last up to 15 minutes. You need to add a UPS to the workstation and monitor in Office 1 so that work can be saved in the event of an outage. A UPS protects against over- and under-voltage conditions. The battery included with the UPS provides backup power in case the main power is lost. In this lab, your task is to: > Add a UPS to your computer: > Plug the UPS into the wall outlet and turn it on. > Plug the computer and monitor power cables into the appropriate UPS outlets. > Plug the printer in to the appropriate UPS outlets. > Connect the network cables through the UPS to the computer. The cable from the wall connects to the IN port. > Connect the USB cable to the UPS and the computer. > Power on the monitor and then the computer. > Unplug the UPS from the wall outlet. Do the computer and monitor still have power?

Add a UPS to the Workspace, plug it in, and power it on. > Under Shelf, expand Outlets. > Drag the UPS to the Workspace. > From the Selected Component pane, drag the power plug to a power outlet on the wall plate. > Click the power button on the UPS to turn it on. Plug the computer and monitor in to the appropriate power outlets. > Under Partial Connections for the computer, select the power cord. > From the Selected Component pane, drag the AC Power Connector (Male) to a battery backup outlet on the top of the UPS. > Under Partial Connections for the monitor, select the power cord. > From the Selected Component pane, drag the AC Power Connector (Male) to a battery backup outlet on the top of the UPS. Plug the printer in to the appropriate power outlets. > Select the printer in the Workspace. > From the Selected Component pane, drag the AC Power Connector (Male) to a surge protected outlet on the bottom of the UPS. Printers typically require more power than can be supplied by the battery backup portion of a UPS. In addition, if the printer loses power, no work will be lost. Connect to the network through the UPS. > Above the surge protector, select Side to switch to the side view of the UPS. > Select the RJ45 Shielded Connector (Cat6a) cable connected to the network port on the wall plate. > From the Selected Component pane, drag the RJ45 Shielded Connector from the wall plate to the Network OUT port on the UPS to add protection to the network connection. The OUT port connects to the computer. > Under Shelf, expand Cables. > Select the Cat6a Cable. > From the Selected Component pane: ~ Drag an RJ45 Shielded Connector to the Network IN port on the UPS. ~ Drag the unconnected RJ45 Shielded Connector to the network port on the wall plate. Connect the USB cable to the UPS and the computer. > Above the computer, select Back to switch to the back view of the computer. > Under Shelf, select USB Cable (A/B). > From the Selected Component pane: ~ Drag the USB Type B Connector to the USB port on the UPS. ~ Drag USB Type A Connector to an open USB port on the computer to allow the UPS to communicate with the computer. > The USB cable allows the UPS to send signals to the computer to shut down when the battery is low. Verify that the computer and monitor have power: > Above the computer, select Front to switch to the front view of the computer. > Select the power button on the monitor to make sure the power is connected. > Select the power button on the computer to make sure it powers up. > From the top left, select Office 1. > From the wall plate, drag the AC Power Connector (Male) to the Workspace. > From the Office 1 monitor, select Click to view Windows 11. > Because the computer is being powered by the UPS, the computer is still on.

You are the IT administrator for a small corporate network. An employee has just called you saying that when they turn their laptop computer on, it comes up with a funny screen that they don't recognized. In this lab, your task is to: > Boot the Exec-Laptop computer and evaluate the system. > Answer Question 1. ~ > Determine which option would most likely fix the issue and run that option.

Boot the Exec-Laptop computer and evaluate the system. > Above the Exec-Laptop, select Top to view the power button. > Turn on the desktop computer by selecting the power button. > From the top right, select Answer Questions. > Answer Question 1. ~ Q1: Which environment is the computer booting into? > Minimize the question window. Determine which option would most likely fix the issue. > Select Advanced options. > Select Troubleshoot. > Select Advanced options. > Determine which option to use. Use the applicable option to repair the computer. > Select Startup Repair. > Allow the computer to boot into Windows. On a real computer, the Startup Repair option may take an hour or more. > From the top right, select Answer Questions. > Select Score Lab.

You are the IT administrator for a small corporate network. Some of your workstations are having issues, and you need to correct them with a firmware update. In this lab, your task is to: > Restart the computer and enter the BIOS. > Answer Question 1. > Use the C:\BIOS_Updater.exe program to update the BIOS. > Restart the computer and enter the BIOS. > Answer Question 2.

Check the current BIOS version. > Right-click Start and then select Shut down or sign out > Restart. > As the computer restarts, press F2 (or Delete) to enter the BIOS. > View the System Information page. > From the top right, select Answer Questions. > Answer Question 1. ~ 1. What is the BIOS version before the update? > Minimize the Lab Questions dialog. > Select Exit to boot the computer to the Windows OS. Update the BIOS firmware. > From the taskbar, select File Explorer. > Maximize the window for better viewing. > From the left pane, expand and select This PC > Local Disk (C):. > Double-click BIOS_Updater.exe. > Select Next to update the BIOS. > After the BIOS is successfully updated, select Close. Turning the computer off while the firmware update is in progress will corrupt your system. Check the new BIOS version. > Right-click Start and then select Shut down or sign out > Restart. > As the computer restarts, press F2 (or Delete) to enter the BIOS. > From the System Information page, find the current BIOS version. > From the top right, select Answer Questions. > Answer Question 2. ~ 2. What is the BIOS version after the update? > Select Score Lab.

In this lab, you will use some system commands to explore the file system. Your task is to complete the following from Windows PowerShell. In Windows 11 PowerShell is also referred to as the "Windows Terminal". > Copy a file to a new folder. ~ Create a new folder in the E: drive named Graphics. ~ Copy D:\Graphics\cat.jpg to the E:\Graphics folder. > Use nslookup to query the DNS for the CorpServer server using its full name (CorpServer.CorpNet.local). ~ Answer Question 1. > Use chkdsk to check the file system on the D: Data volume. ~ Answer Question 2. > Use gpupdate to apply the latest Group Policy changes to your workstation. ~ Use gpresult /r to see which policies are applied to the workstation. ~ Answer Question 3. > Use Task Manager to identify the process ID (PID) for the Language Application; then use taskkill to stop that process. > Use net use to map the P: drive to the Personnel shared folder on CorpFiles. ~ Change to the P: drive to look at the folders on the drive. ~ Answer Question 4.

Create a new folder and copy a file into that folder. > Right-click Start and select Windows Terminal (Admin) to open Windows PowerShell. > At the PowerShell prompt, type E: and press Enter. > Type dir or ls; then press Enter to view the folders. > Notice that there are no folders or files on the drive. > Type md Graphics and press Enter to create the Graphics folder. > Type cd Graphics and press Enter to move to the Graphics folder. > Type D: and press Enter to change to the D: drive. > Type dir or ls; then press Enter to view the folders. > Type cd Graphics and press Enter to move to the Graphics folder on the D: drive. > Type copy cat.jpg E: and press Enter to copy the file from the D: drive to the E:\Graphics folder. > Type E: and press Enter to change back to the E: drive. > Type dir and press Enter. > Notice that the cat.jpg file was copied. Find the IP address of CorpServer. > From the PowerShell prompt, type nslookup CorpServer. > CorpNet.local and press Enter. > CorpDC responds to the query with the IP address for CorpServer. > From the top right, select Answer Questions. > Answer Question 1. ~ Q1: What is the IP address of CorpServer.CorpNet.local? Check for bad sectors. > From the PowerShell prompt, type chkdsk D: and press Enter. > Answer Question 2. ~ Q2: How many bad sectors were found? Update the computer's policies. > From the PowerShell prompt, type gpupdate and press Enter. > Type gpresult /r and press Enter. > Answer Question 3. ~ Q3: Which of the following Applied Group Policy Objects were updated? Kill the Language Application task. > Right-click Start and select Task Manager. > Select the Details tab. > Find the PID for the Language Application. > From the PowerShell prompt, type taskkill /pid #### and press Enter. > Notice that the Language Application was removed from the Task Manager window. > Close Task Manager. Map a drive to a folder on the server. > From the PowerShell prompt, type net use P: \\CorpFiles\Personnel and press Enter. > Type P: and press Enter. > Type dir and press Enter. > Answer Question 4. ~ Q4: How many folders are in the root of the P: drive? > Select Score Lab.

You are the IT administrator for a small corporate network. You have recently experienced some problems with devices on the Office2 computer. For example, the new Broadcom network card you installed isn't working as expected (the speed is only 1 Mbps). Until you can figure out what the problem is, you have decided to use the Realtek network card instead. In addition, you have recently updated the driver for your video card. However, the system experiences periodic crashes that you suspect are caused by the new driver. In this lab, your task is to: > Disable the Broadcom network adapter. > Enable and update the Realtek network adapter. > Roll back the video card driver. > Connect the Ethernet cable to the integrated Realtek adapter.

Disable the Broadcom network adapter. > Right-click Start and select Device Manager. > Expand Network adapters. > Right-click Broadcom NetXtreme 57xx Gigabit Controller and select Disable device. > Select Yes. Enable and update the Realtek network adapter. > Right-click Realtek 8169 and select Enable device. > Right-click Realtek 8169 and select Update driver. > Select Search automatically for updated driver software. > After the driver is installed, select Close. Roll back the video card driver. > Expand Display adapters. > Right-click ATI Radeon HD 3300 and select Properties. > Select the Driver tab. > Select Roll Back Driver. > Select Yes. > Select OK. Move the Ethernet cable to the integrated network port on the motherboard. > From the top left, select Office 2 to view the computer. > Above the computer, select Back to switch to the back view of the computer. > Drag the Ethernet connector from the PCIe NIC to the integrated network port on the motherboard.

You are one of the IT administrators for a corporate network. As you start each day, your job is to check the Issue Trax help desk system to see if any jobs have been submitted. You are working from the computer named ITAdmin. In this lab, your task is to: > Open Issue Trax from ITAdmin. > Find any tickets that need to be resolved. > Resolve the issue using the information found in the open ticket. > Add a comment to the ticket indicating that it has been resolved and close the ticket.

From ITAdmin, determine the needs and possible fixes for Gerry's help desk ticket. > From the taskbar, select Issue Trax. > Maximize the window for better viewing. > Select ticket #20 and determine the best course of action. > Leave the ticket maximized so you can see the details. Identify the appropriate printer based on the scenario and move it to the Workspace. > From the upper left, select Floor 1 Overview. > Under Office 2, select Hardware. > Under Shelf, expand Printers. > For a printer, select Details and then select the Specifications tab. > Read the description for the printer and then close the dialog. > Repeat steps 2d - 2e for each remaining printer. > Identify the printer that best meets the scenario's requirements. > Drag the HP Photosmart Plus printer to the Workspace. Connect the printer to the computer. > Above the computer, select Back to switch to the back view of the computer. > Above the printer, select Back and examine the connection ports.Under Shelf, expand Cables. > Select USB Cable (A/B). > From the Selected Component pane: ~ Drag the USB Type B Connector to the port on the back of the printer. ~ Drag the USB Type A Connector to a USB port on the back of the computer. Provide power to the printer. > Under Shelf, select Power Adapter for HP. > From the Selected Component pane: ~ Drag the Power Adapter, DC connector to the port on the back of the printer. ~ Drag the Power Adapter, AC connector to an AC power port on the wall outlet or power strip. Verify the installation and set the printer as the default printer. > On the monitor, select Click to view Windows 11. > Right-click Start and then select Settings. > Select Bluetooth & devices. > From the right pane, select Printers & scanners. > Your newly installed printer is shown. > Under Printer preferences, for Let Windows manage my default printer, slide the button to Off. > Select HP Photosmart Plus. > Select Set as default. Add a comment to the ticket and close the ticket. > From the upper left, select Floor 1 Overview. > Under IT Administration, select ITAdmin. > In the New Comment field, for the open ticket, add a comment to indicate that the printer has been installed. > Select the + (plus sign) to add the comment. > From the top of the ticket: ~ Select Closed. ~ Select the left arrow. > There are no more tickets to be processed. > Close Issue Trax.

You are one of the IT administrators for a corporate network. Your manager (Melanie) has been working on a help desk ticket that was created by the marketing manager (Elijah). Your manager has now asked you to complete the remaining requirements for this ticket. In this lab, your task is to: > Open Issue Trax and the open ticket. > Assign the ticket to yourself (Me). > Resolve the remaining issues using the information found in the open ticket. > Add a comment to the ticket indicating that it has been resolved. > Close the ticket.

From ITAdmin, review the help desk ticket. > From the taskbar, select Issue Trax. > Maximize the window for better viewing. > Select ticket #11. Using the Assignee dropdown list, assign the ticket to Me (yourself). > From the open ticket, determine the remaining tasks that need to be completed. > Leave the ticket maximized so you can see the details. Configure the integrated NIC for PXE boot. > From the top left, select Floor 1. > Under Building A, select Floor 2. > Under Marketing Group C, select Hardware. > On the computer, select the power button and, while the computer is starting, press F2 to enter the Setup Utility. > Expand System Configuration. > Select Integrated NIC. > Select Enabled w/PXE. > Select Apply. > From the left pane, under General, select Boot Sequence. > Make sure that Onboard NIC has a check mark. > Select Exit. Boot the computer and install the Window 10 image. > From the Windows Boot Manager, press Enter to select the Windows 10 (x64) image. > View the image being downloaded. > After the image is downloaded, verify that the computer boots to Windows 10. Add a comment to the ticket and close the ticket. > From the top left, select Floor 2. > Under Building A, select Floor 1. > Under IT Administration, select ITAdmin. > In the New Comment field of the open ticket, enter a comment of your choice to indicate that the OS has been installed. > Select + (the plus sign) to add the comment. > From the top of the ticket, select Closed. > Close Issue Trax.

You are the IT administrator for a small corporate network. The Office1 computer will be used by three employees as follows: > Sylvia needs to be able to perform all actions on the computer. > Scott needs to be able to back up and restore files, but should not have any other rights above those of a normal user. > Jed needs normal access to start the computer, run applications, and save files. All users automatically become members of the Users group when you create the user accounts. In this lab, your task is to create user accounts and add them to groups as follows: User Account > Sylvia Account Settings > Assign an initial password of 0Clever1 (0 is a zero). > Force the user to change the password at next logon. > Add to the applicable group. User Account > Scott Account Settings > Assign an initial password of 0Clever1 (0 is a zero). > Force the user to change the password at next logon. > Add to the applicable group. User Account > Jed Account Settings > Assign an initial password of 0Clever1 (0 is a zero). > Force the user to change the password at next logon.

From Office1, create the user accounts for Scott, Sylvia, and Jed. > Right-click Start and select Computer Management. > Maximize the window for better viewing. > Expand Local Users and Groups. > Right-click Users and select New User. > In the User Name field, enter the username. > In the Password field, enter 0Clever1 (0 is a zero). > In the Confirm password field, enter 0Clever1 (0 is a zero). > Make sure User must change password at next logon is selected. > Select Create. > Repeat steps 1d - 1h to create the additional user accounts. > Select Close. Add the new user to their applicable group. > From the left pane, select Groups. > In the center pane, right-click the group and then select Add to Group. > Select Add. > Under Enter the object names to select, enter the username to be added to the group; then select OK. > Select OK. > Repeat steps 2b - 2e to assign additional users to other groups.

You work part-time at a computer repair store. You are building a new computer. A customer has purchased two serial ATA (SATA) hard drives for his computer. In addition, he would like you to add an extra eSATA port that he can use for external drives. In this lab, your task is to: > Install both hard drives in the computer. ~ Read the motherboard documentation to identify the location of the internal SATA connectors. ~ Install the hard drives and connect them to the motherboard. ~ Plug in the correct power connector from the power supply for both drives. > Install the eSATA port connector into an open expansion slot on the computer and connect the cable to an available motherboard port. Drag the eSATA port connector to an expansion slot connector to install it. > Boot the computer into the BIOS and verify that both drives are detected. Windows is not installed, so the operating system will not start.

Identify the port locations for SATA connectors on the motherboard. > Above the computer, select Motherboard to switch to the motherboard view. > Select the motherboard. > From the Selected Component pane, select Details. > Select the Specifications tab. > Read the documentation to identify the location of the SATA ports. > Close the documentation after you've found the SATA ports. Install the SATA hard drives. > Above the computer, select Drive Bays to switch to the drive bay view. > Under Shelf, expand Hard Drives. > Drag Hard Drive, Internal, SATA from the Shelf to an open 3.5" drive bay. > Drag the second Hard Drive, Internal, SATA from the Shelf to an open 3.5" drive bay. Attach the SATA cables to the hard drives. > Under Shelf, expand Cables. > Select the cable used to connect SATA devices. > From the Selected Component pane, drag a SATA connector to the hard drive. > Under Shelf, select a second cable used to connect SATA devices. > From the Selected Component pane, drag a SATA connector to the second hard drive. Attach the SATA cables to the motherboard. > Above the computer, select Motherboard to switch to the motherboard view. > From the Selected Component pane, drag the unconnected SATA connector to a SATA port on the motherboard. > At the top, under Partial Connections, select the SATA cable. > From the Selected Component pane, drag the unconnected SATA connector to a SATA port on the motherboard. Connect power to both hard drives. > Above the computer, select Drive Bays to switch to the drive bay view. > At the top, under Partial Connections, select the power supply. > From the Selected Component pane: ~ Drag a SATA power connector to one of the hard drives. ~ Drag a SATA power connector to the second hard drive. Install the eSATA port connector. > Above the computer, select Motherboard to switch to the motherboard view. > Under Shelf, expand Port Connectors. > Drag the eSATA Port Connector to a free PCI or PCIe slot. > From the Selected Component pane, drag the SATA connector to a free SATA port on the motherboard. Power on the monitor and computer and verify that the hard drives have been recognized in the BIOS. > Above the computer, select Front to switch to the front view of the computer. > On the monitor, click the power button. > On the computer, click the power button. > As the system starts, press the F2 (or the Delete) key to enter the BIOS setup program. > Verify that the hard drives were detected.

You share a computer with other users at work. You want to secure the contents of the Finances folder so that unauthorized users cannot view its contents. In this lab, your task is to: > Encrypt the D:\Finances folder and all of its contents. > Give John file access to the encrypted D:\Finances\2022report.xls file by adding the encryption certificate.

Open the D:\ drive. > From the Windows taskbar, select File Explorer. > From the left pane, select This PC. > From the right pane, double-click Local Disk (D:). Encrypt the Finances folder. > Right-click Finances and then select Properties. > Select Advanced. > Select Encrypt contents to secure data and then select OK. > Select OK to close the properties dialog. > Select OK to confirm the attribute changes. Give John authorization to modify the encrypted 2022report.xls file. > Double-click Finances. > Right-click 2022report.xls and then select Properties. > Select Advanced. > Select Details. > Select Add. > Select John and then select OK. > Select OK as many times as needed to close all remaining dialogs.

Your name is Joshua Anderson, and you work in the IT department for a small company. An employee by the name of Melanie Arturo assigned you a help desk ticket requesting that the software program named Audacity be installed on her system. You installed the program after work hours yesterday, and you need to update the ticket accordingly. In this lab, your task is to complete the following: > Open the company's help desk ticketing system, Issue Trax. > For the ticket created by Melanie (and assigned to you), add the comment following comment and close the ticket: Melanie, I installed Audacity on your system last night. > Verify that the closed ticket is now showing under the Closed category of the ticketing system.

Open the company's help desk ticketing system, Issue Trax. > From the taskbar, select Start. > Select All apps. > Select Issue Trax. > Maximize the window for better viewing. Close the ticket created by Melanie Arturo requesting that Audacity be installed. > From the right pane, select #12 Need Audacity installed. > In the New Comment field, enter the following comment: Melanie, I installed Audacity on your system last night. > Select the + (plus sign) to add the comment. > From the top of the ticket: ~ Select Closed. ~ Select the left arrow. Verify that the ticket is closed. > From the left pane, select Closed. > Verify that #12 Need Audacity installed is shown.

You have installed Hyper-V on ITAdmin. You want to create two new virtual machines (VMs) on which you will later install Windows 11. These new VMs will be used for testing. In this lab, your task is to: > Create a new virtual machine named VM1 using the following parameters: ~ Virtual machine name: VM1 ~ Virtual machine location: D:\HYPERV ~ Generation: Generation 1 ~ Startup memory: 1024 MB (do not use dynamic memory) ~ Networking connection: External ~ Virtual hard disk name: VM1.vhdx ~ Virtual hard disk location: D:\HYPERV\Virtual Hard Disks ~ Virtual hard disk size: 50 GB ~ Operating system will be installed later. > Create a new virtual machine named VM2 using the following parameters: ~ Virtual machine name: VM2 ~ Virtual machine location: D:\HYPERV ~ Generation: Generation 1 ~ Startup memory: 2048 MB (use dynamic memory) ~ Networking connection: Internal ~ Virtual hard disk name: VM2.vhdx ~ Virtual hard disk location: D:\HYPERV\Virtual Hard Disks ~ Virtual hard disk size: 250 GB ~ Operating system will be installed later. > Configure the minimum and maximum RAM values for VM2. ~ Minimum RAM: 512 MB ~ Maximum RAM: 4096 MB

Start Hyper-V Manager. > From the taskbar, select Start. > In the search field, type Hyper-V. > Under Best match, select Hyper-V Manager. From ITAdmin, create a new virtual machine named VM1. > Right-click ITADMIN and then select New > Virtual Machine. > In the Before You Begin window, select Next. > In the Name field, enter VM1 and then select Next. > Make sure Generation 1 is selected and then select Next. > For the Startup memory field, use 1024 MB as the amount of memory to use with the virtual machine; then select Next. > For Connection, use the drop-down menu to select External and then select Next. > For Connection, use the drop-down menu to select External and then select Next. > Make sure Create a virtual hard disk is selected. Virtual disks created along with virtual machines are dynamically expanding disks. If you need to create any other kind of disk, you can either create the disk before the virtual machine or convert the disk type after the virtual machine has been created. > In the Name field, make sure VM1.vhdx is entered.In the Location field, make sure D:\HYPERV\Virtual Hard Disks is entered. > For the Size field, use 50 GB and then select Next. > Make sure Install an operating system later is selected and then select Next. > Select Finish to create the virtual machine. From ITAdmin, create a new virtual machine named VM2. > From Hyper-V manger, right-click ITADMIN and then select New > Virtual Machine. > In the Before You Begin window, select Next. > In the Name field, enter VM2. > Select Next. > Make sure Generation 1 is selected and then select Next. > In the Startup memory field, enter 2048 MB of memory to use with the virtual machine. > Mark Use Dynamic Memory for this virtual machine and then select Next. > For Connection, use the drop-down menu to select Internal and then select Next. > Make sure Create a virtual hard disk is selected. > In the Name field, make sure VM2.vhdx is entered. > In the Location field, make sure D:\HYPERV\Virtual Hard Disks is entered. > For the Size field, use 250 GB and then select Next. > Make sure that Install an operating system later is selected and then select Next. > Select Finish to create the virtual machine. Configure the minimum and maximum RAM values for VM2. > Under Virtual Machines, right-click VM2 > Select Settings. To adjust the Virtual Machines memory. > From the left pane, select Memory. > For the Minimum RAM field, use 512 MB. > For the Maximum RAM field, use 4096 MB and then select OK.

You work at a computer repair store. A customer purchased and installed the latest AMD Phenom II processor in their computer. However, now the computer will not start. You need to repair the customer's computer. In this lab, your task is to: > Verify the problem. Possible problems include: ~ The heat sink and fan are not installed. ~ The fan power connector is not connected to the motherboard. ~ The CPU is not supported by the BIOS. ~ The CPU is bad. > Diagnose and correct the problem.

Verify the problem. > Select the power button to start the computer. > The computer fails to start. > Select OK to close the message. Examine the details of the CPU. > Above the computer, select Motherboard to switch to the motherboard view of the computer. > Select the motherboard. > From the Selected Component pane, identify the socket type for the motherboard. > From the Selected Component pane, select Details. > Select the Specifications tab. > Read the motherboard documentation to identify additional requirements for the CPU. > Identify the location of the CPU fan connector. > Close the Motherboard Details window. Verify that all CPU power cables are connected. > Select the Heat Sink and Fan. > From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin power connector is connected to the motherboard. > Because everything is connected properly, you will need to replace the CPU. > Install a new CPU. > Drag the Heat Sink and Fan to the Workspace. > Drag the CPU that's currently installed on the motherboard to the Shelf to remove it from the computer. > From the Shelf, drag the new CPU, AMD AM3 to the CPU socket on the motherboard. > From the Workspace, drag the Heat Sink and Fan to the motherboard. > From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin is still connected to the motherboard. > Above the computer, select Front to switch to the front view of the computer. > Select the power button to verify that the computer boots into Windows.

You work part time at a computer repair store. You have just upgraded the processor in a customer's computer. The computer starts, but it shuts down shortly after booting to Windows. Since the only thing you have changed is the CPU, you know that the problem is related to the processor, so you need to check any issues related to the processor installation. In this lab, your task is to: > Verify that the problem still exists. ~ Answer Questions 1 and 2. > Examine the CPU details. ~ Answer Question 3 > Examine the Heat Sink and Fan component details. > Correct any issues you find that would be causing the computer to shut down.

Verify the problem. > Select the power button to start the computer. > After Windows loads, you will see the computer automatically shut down. > Select OK to close the message. > From the top right, select Answer Questions. > Answer Question 1. ~ Q1: Can the computer boot to Windows if there is no CPU installed Examine the CPU details. > Above the computer, select Motherboard. > Select the motherboard. > From the Selected Component pane, select Details. > Select the Specifications tab. > Maximize the window for better viewing. > Read the motherboard documentation to identify the locations for the CPU fan connector. > From the top right, select Answer Questions. > Answer Question 2. ~ Q2: Which number on the motherboard diagram indicates where the CPU fan can be connected? > Close the motherboard specifications window. Examine the Heat Sink and Fan component details. > On the Workspace, under Partial Connections, select the Heat Sink and Fan. > From the Selected Component pane, select Details. > Select Bottom to view the bottom of the heat sink and fan. > Answer Question 3. ~ Q3: Why is thermal paste not needed in this case? > Close the Heat Sink and Fan Details window. > Minimize the Question window. Provide power to the Heat Sink and Fan. > From the Selected Component pane, notice that the Connector, Fan, CPU 4-pin cable is not connected. > Drag the Connector, Fan, CPU 4-pin cable to the correct location on the motherboard. > You may need to zoom in on the motherboard to see which fan port is designated for the CPU. > Above the computer, select Front. > Select the power button to start the computer. > After Windows loads, verify that the system works without crashing. In this lab, the motherboard has a CPU overheating protection feature. The motherboard shuts off the computer when the CPU temperature reaches a high level.

You are the IT administrator for a small corporate network. The employee in Office 1 needs your assistance setting attributes on files and folders. In this lab, your task is to: > Compress the D:\Graphics folder and all of its contents. > Make the following files Read-only: ~ D:\Tools\Snagit.exe ~ D:\Tools\Audacity-64bit.exe > Hide the D:\Finances folder.

Compress the D:\Graphics folder. > From the Windows taskbar, select File Explorer. > Maximize the window for better viewing. > From the left pane, expand and select This PC > Local Disk (D:). > Right-click the Graphics folder and then select Properties. > From the General tab, select Advanced. > Select Compress contents to save disk space and then select OK. > Select OK to close the Graphics Properties dialog. The Confirm Attribute Changes dialog is shown. > Make sure Apply changes to this folder, subfolders and files is selected and then select OK. From the D:\Tools folder, configure the Audacity-64bit.exe and the Snagit.exe programs to have the Read-only attribute. > Double-click Tools to view this folder's contents. > Right-click [file_name].exe and then select Properties. > Select Read-only and then select OK > Repeat steps 2b - 2c to configure attributes for the second file. Hide the D:\Finances folder. > From the left pane, expand and select This PC > Local Disk (D:).> Right-click Finances and then select Properties. > For Attributes, select Hidden and then select OK. > Make sure Apply changes to this folder, subfolders and files is selected and then select OK.

You are the IT administrator for a small corporate network. You need to configure additional security in the BIOS for the computer in Office 1. In this lab, your task is to: > Restart the computer in the BIOS. ~ Press F2 while the computer is booting. Configure the following security settings: > Add an admin password used to make changes to BIOS settings. ~ Password: t67xab1 > Add a password that prevents hard disk access even when the hard disk is moved to another system. ~ Password: dog8b0b (0 is a zero) > Enable the TPM. > Enable chassis intrusion detection to show an alert during POST when an intrusion is detected. ~ Save your changes. > Restart the computer to verify the changes you have made. At the bottom of the BIOS window, select Send Ctrl + Alt + Del to restart the computer if necessary.

Set the admin password. > From the taskbar, select Start. > The Start window is shown. > From the bottom right of the Start window, select the power icon. > Select Restart. > When you see the TestOut logo, press F2 (or Delete) to access the BIOS settings. > From the left pane, expand Security. > Select Admin Password to set the admin password. > Type t67xab1 in the Enter new password field. > Type t67xab1 in the Confirm new password field. > Select OK. Set the hard disk password. > From the left pane, under Security, select Internal HDD-1 Password to configure a hard drive password. > Type dog8b0b in the Enter new password field. (0 is a zero.) > Type dog8b0b In the Confirm new password field. (0 is a zero.) > Select OK. > Read the warning message on the screen and then select Yes. Enable TPM.From the left pane, under Security, select TPM Security.From the right pane, select TPM Security.Select Apply.Select Activate.Select Apply. Enable intrusion detection. > From the left pane, under Security, select Chassis Intrusion. > Select Enable. > Select Apply. > Select Exit to exit and save your changes. > The system automatically reboots. Verify the changes made. > Press F2 (or Delete) during the BIOS load to test the admin password. If you do not press the Delete key in time, select the Send Ctrl + Alt + Del button at the bottom of the screen. > Enter t67xab1 when you are prompted for the administrative password. > Select OK. > Notice that the admin password was set correctly. > Select Exit to exit the BIOS. > Type dog8b0b when prompted for the hard drive password. (0 is a zero.) > Press Enter. Note that the hard drive password was set correctly. The system loads the operating system.