Accounting Information Systems 3510 Chapter 16:
strategy
A _____ map allows firms to assess and prioritize gaps between their current and desired performance levels. strategy financial performance production
Val IT
A framework intended to help managers create business value from IT investments is called: Balanced Scorecard AIS IT Investment IT Val IT
segment
A revenue stream is the result of selling products and services to each customer segment.
performance
A strategy map allows firms to assess and prioritize gaps between their current and desired performance levels.
confirm
Accounting-based measures confirm the success of the firm's investments in learning and growth, process performance, and ability to deliver value to customers.
management
After developing a strategy map, companies then plan, implement, and monitor performance using the balanced scorecard management process.
providing oversight of all organization's IT investments programs.
Each of the following are implementation steps for Val IT except: taking action. providing oversight of all organization's IT investments programs. defining characteristics of the ideal future state. recognizing problems with prior IT investments.
Function
Function IT are those that perform a single function, such as enhancing productivity for standalone tasks.
information capital
In the learning and growth perspective, the firm addresses goals for investments in human capital, organizational capital, and information capital
improve
In the learning and growth perspective, the organization sets goals to ensure that it is strategically ready to continuously improve its process performance.
9
Information technology can affect all 9 elements of the business model canvas.
VAL
Management of IT benefits over an investment's life cycle is called the VAL IT framework.
Formulate Identify ways the company can compete Translate Establish long-term budgets Link Prepare operating budgets and operate processes Monitor Track performance and provide feedback to managers Adapt Reconsider assumptions and develop alternatives
Match the actions that take place with the name of the balanced scorecard management process step. Drag and drop application. Formulate Formulate drop zone empty. Translate Translate drop zone empty. Link Link drop zone empty. Monitor Monitor drop zone empty. Adapt
Network
Network IT are those that allow people to communicate with one another.
Correct Answer Formulate Translate Link Monitor Adapt
Rank the steps in the balanced scorecard management process in the sequence that they should occur. Link Monitor Adapt Translate Formulate
Customer relationships Channels Key resources Key activities Cost structure Revenue streams Key partners Value proposition Customer segments
Select all of the following that are elements of the business model canvas. Customer relationships Channels Customer value Key resources Key activities Cost structure Revenue streams Key partners Function IT Enterprise IT Value proposition Customer segments Learning & Growth
four
The balanced scorecard framework describes firm performance from four different perspectives based on the firm's strategy to achieve shareholder value.
Blank 1: financial
The balanced scorecard framework uses accounting-based measures of performance in the financial perspective.
describe their implementation strategy monitor their performance
The balanced scorecard management process allows companies to: describe their implementation strategy monitor complementary resources monitor their performance describe business benefits
value
The development of a business model canvas starts with the value proposition.
Blank 1: learning Blank 2: growth
The learning and growth perspective describes the firm's objectives for improvements in tangible and intangible infrastructure.
efficiently
The process perspective describes that firm's objectives for its business processes so that firm operates _______ while also delivering products and services that meet its customers' requirements. efficiently effectively in a cost efficient manner
function
The three categories of information technology are _____, network and enterprise. intention type function
keep
The value proposition defines what the organization does to attract and keep customers.
True
True or false: According to IndustryWeek magazine, a formal, structured approach that links IT investment to business performance can help avoid return on IT investment problems by providing a focus that is often missing.
False
True or false: The business model canvas is completely different from a strategy map.
price quality
Which of the following are attributes of a firm product relevant to the firm's value proposition. price advertising transportation quality
Supply chain management software Customer relationship management software
Which of the following are examples of enterprise IT? Word processing software Spreadsheet software Supply chain management software Customer relationship management software
Email software Instant messaging
Which of the following are examples of network IT? Email software Computer-aided design software Instant messaging Supply chain management applications
Support key activities Coordination with key partners Track key resources Gather data about customer segments
Which of the following are potential impacts of IT on the elements of a business model canvas (select all that apply)? Support key activities Coordination with key partners Track key resources Be sold to various customer segments Gather data about customer segments
Employ a formal, structured approach
Which of the following can help companies achieve a positive return on investment for their IT investments according to IndustryWeek magazine? Employ a formal, structured approach Employ expert consultants Ensure top management involvement Select better technology
Process affects Customer Learning and Growth affects Process Process affects Financial
Which of the following correctly describe relationships among the four balanced scorecard perspectives? Financial affects Process Customer affects Learning and Growth Process affects Customer Learning and Growth affects Process Process affects Financial
It does not show the impact of IT
Which of the following is NOT a feature of the business model canvas? It shows connections between investments and outcomes It does not show the impact of IT It is easy to understand It helps focus discussion
Key technologies
Which of the following is NOT an element of the business model canvas? Key resources Key activities Key technologies Key partners
Personnel expense
Which of the following is NOT usually listed under the revenue streams element of a business model canvas? Subscription revenue Personnel expense Brokerage fees Ad revenue
Spreadsheet software Word processing software Map applications
Which of the following is an example of function IT? Spreadsheet software Word processing software Email applications Map applications
The product supplier
Which of the following is not a product characteristic that affects customers' willingness to buy? The product functionality The product price The product supplier The product quality
enterprise
enterprise IT are those that restructure interactions within the organization as well as with external partners.
value
the firm's value proposition includes attributes of its products, such as price, quality, and selection, as well as attributes of its relationship with its customers and its brand image.
Recognize problems with prior IT investments. Define characteristics of the ideal future state. Take action.
the four steps to implementing Val IT include all of the following: Recognize problems with prior IT investments. Define characteristics of the ideal future state. Take action. Assess the organizations' readiness to review IT business value management.
the process
the process perspective describes that firm's objectives for its business processes so that firm operates efficiently while also delivering products and services that meet its customers' requirements.
Network
the three categories of information technology are function,Network, and enterprise.
