Admin Practice
What user interface setting must be enabled for users to edit records in a list view? Choose 2 A. enhanced profile list views. B. enhanced page layout editor C. inline editing D. enhanced lists
c,d A is not for a user
When case assignment rules are being setup, cases can be assigned to whom? Choose 2 Answers A. contact B. Case Team C. User D. Queue
c,d Case Team is how you add add'l people to a case
What should be considered when configuring the lead conversion process? Choose 2 answers A. custom lead fields can be mapped to custom object fields B. roll-up summary lead fields can be mapped to custom contact fields C. custom lead fields can be mapped to account, contact, and opportunity fields D. standard lead fields are automatically converted to account, contact, and opportunity fields
c,d Leads can only go to 3 standard objects, Account, Contact & Opportunity
A marketing user needs to create a new campaign, but the new button is not visible from the campaign home page. The sys admin has verified that the user has the "create" profile permission for the campaign object. How should the sys admin resolve this issue? A. grant the user "read" profile permission for the campaign object B. select the "manage campaign" profile permission C. add the new button to the page layout using the page layout editor. D. select the Marketing User checkbox in the user record.
d
How can a sys admin restrict users from viewing certain fields in list views, searches, page layouts and reports? A. remove the field from reports and list views B. set the field to hidden on the user role C. remove the field from page layouts D. set the field to hidden using field-level security
d
Which accounts are automatically synced on Salesforce Salesforce1 (was Classic Lite)? A. accounts selected with the sync button B. any account created in the last 30 days C. accounts that the user own D. all recently accessed accounts
d
What feature allows a user to group campaigns within a specific marketing program or initiative? A. campaign influence B campaign lists C. campaign members D. campaign hierarchy
d (Influence doesn't allow you to group campaigns)
If two objects have a parent child relationship. How can a user access the child record from the parent record? A. lookup field B. child field C. custom link D. related list
d Lookup is used from child to parent
Which is a feature of Chatter? Choose 3 answers A. Events B. Notes C. Bookmarks D. Recommendations E. Feeds
c, d, e
A user profile has login hour restrictions set to Monday through Friday, 8 am to 5 pm. The user logged in at 4:30 pm on a Tuesday and its is now 5:01 pm. Which behavior of the application should the user expect? A. The user will be logged out and any unsaved work in process will be lost. B. The user will be able to continue working and start new sessions C. the user will be logged out and any unsaved work in process will be saved D. the user will be able to continue working, but will be unable to start any new sessions
a
When importing data, what happens if some records do not meet the data validation criteria? A. import process fails only for the records with invalid data. B. import process requires user authorization to import the invalid records C. import process aborts what encounters the first invalid record D. import process ignores the data validation criteria
a
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates? A. corporate currency B. record currency C. active currency D. personal currency
a
Universal Container currently assigns its users from the Facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the Facilities team to have access to this new object. How can an admin meet this requirement? A. create a custom profile. B. assign the Facilities team to a new role in the role hierarchy C. modify the standard profile currently shared by both teams D. configure Field Level Security on the new object for the Facilities team
a Role hierarcy has nothing to do with CRED D - FLS on the object would apply to both teams
Universal Containers set the OWD for cases to private. When a case is escalated, case ownership changes to a Tier 2 suppport agent. How can a sys admin give the sales operations team read/write access to all escalted cases? A. create a criteria-based sharing rule B. create an ownership-based sharing rule C. create a case escalation rule D. create a case assignment rule
a When you Select rule type it's based on owner or criteria, but it wouldn't be appropriate in this situation
Which circumstance will prevent a System Admin from deleting a custom field? A. the field is used in a workflow field update B. the field is used in a page layout C. the field is part of a field dependency D. the field is used in a report.
a C - the link is just broken, but it doesn't stop you from deleting it.
What is affected by changing the default locale for an organization? A. Date Fields B. Currency C. Time zone D. Language
a Date Fields, Number format, Name fields are the 3 items impacted
Universal Containers wants to automatically back up all Salesforce data on a monthly basis. Which tool can a sys admin use to meet this requirement? A. Data export service B. Analytic snapshot C. import wizard D. scheduled report
a Key words here are AUTOMATICALLY back up. Data export can scheduled weekly or monthly.
Sales Reps at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails. How can an admin meet these requirements? A. Create a custom profile B. change the OWD settings C. modify a standard profile D create a sharing rule
a While create and delete are related to CRED, those two plus send mass emails can all be done via a profile
What type of record access can an admin grant through sharing rules. Choose 2 answers A. Read only B. Read/Write C. Read/Write/Transfer D. Read/Write/Delete
a, b
A sys admin at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What is a possible reason for this? Choose 2 answers A. the record type has not been activated B. the record type has not been added to the sales user profile C. the record type does not have an associated page layout D. the record type has not been set as the default record type
a, b Must select Active checkbox
What setting is controlled by a users profile? Choose 3 answer A. assigned apps B. Field Level Security C. record type assignment D. locale settings E. feature license assignement
a, b, c Record Types are made available to certain Profiles Locals settings are USER related, not Profile Feature licenses are given to users, not Profiles
What does Salesforce authenitcate before allowing a user to log in through the user interface? Choose 3 answers A. Whether the users profile has IP address restrictions B. Whether the users profile has login hour restrictions C. whether the organization has trusted IP addresses D. whether the users profile has specified business hours E. whether the users API is enabled
a, b, c Business hours are company based
What type of rollup summaries exist? Choose 4 A. Max B. Sum C. Count D. Difference E. Average F. Min
a, b, e, f "SAMM"
Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address this concern, the admin set the industry field as required. However, some users are still able to create a new account record without completing the industry field. What should an admin do to troubleshoot the issue? Choose 2 answers A. verify the industry field is set as required on all the account page layouts assigned to the user's profile. B. verify the users have the edit permission for account on their profiles C. verify the FLS for the industry field is not set to read only on the users profiles. D. verify the users have the modify all data permission for account on their profiles.
a, c Universally requiring fields can only be done on custom fields, not standard. B doesn't make sense D is overkill, you'd then be an admin
What standard object has a one to many relationship with the account object? Choose 3 answers A. opportunity B. campaign C. case D. lead E. contact
a, c, e Campaigns are associated with leads, contacts, not oppty's
What type of customization can be done on Activites (task and events)? Choose 3 Answers A. custom fields B. field tracking C. workflow rules D. assignment rules E. validation rules
a, c, e Cases and leads can be assigned, but not activities.
What is an option when customizing a report? Choose 3 answers A. add a filter B. Schedule a refresh time C. add a gauge component D. add a grouping E. summarize fields
a, d, e Dashboards get refreshed, not reports. Gauge can only be added to a dashboard.
Which statement about products and price books is true? Choose 2 answers A. the standard and list price for a product can be listed in multiple currencies B. price books that contain assets cannot contain products. C. a product can have a different list price in different price books. D. products without a price are automatically added to the standard price book
a,c D Can't make a product without a price!
What is a method for adding content to Salesforce CRM content? Choose 2 answer A. chatter files B. attachment C. documents D. libraries
a,d
Where can the multilingual solution search feature be enabled? Choose 2 answers A. public knowledge base B. Salesforce content C. solution tab search D. self-service portal
a,d
Which dashboard component can display data from the summary rows of a report? Choose 2 answers A. Chart B. Gauge C. Metric D. Table
a,d
How can knowledge base articles be used? Choose 2 answers A. to resolve customer cases B. to display salesforce solution C. to display salesforce answers D. to display for customer self service
a,d Tricy - B&C - Salesforce.com does offer knowledge articles but a and c are correct.
Which feature license can be assigned to a user record in Salesforce? Choose 2 answers a. service cloud user b. opportunity user c. console user d. knowledge user
a,d Company Information contains license types. Service Cloud, Marketing, Apex Mobile, Salesforce CRM Content, Force.com Flow (Visual Workflow feature) Service Cloud brings in the console for Service so it's not correct.
An opportunity record, created with a close date of 7/30, meets the criteria of a time dependent worflow rule. The time dependent action is scheduled for 7/23. What happens if the opportunity is edited before 7.23 and no longer meets the criteria? A. the time dependent action will execute on 7.23 B. the time dependent action is automatically removed from the queue C. the time dependent action will execute on 7.30 D. the time dependent action is put on hold
b
The Marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a sys admin automate this process? A. create a single email template and use the translation workbench to translate and send the appropriate template B. create an email template for each language and an auto response rule to send the appropriate template C. create an email template for each language and an assignment rule to send the appropriate template D. create an email template for each language and a workflow alert to send the appropriate template
b
The Support team at Universal Container wants to be more proactive about renewing support plans with customers. They would like the Support Rep dedicated to each account to be notified a month before the account's support plan expires. What should an admin configure to meet this requirement? A. Escalation rule B. Workflow rule C. Auto-response rule D. assignment rule
b
What does a page layout allow an admin to control? A. the business process and related picklist values displayed B. the fields users see on detailed and edit pages C. the fields users see in reports and list views D. the record types available to each role and profile
b
Universal Containers uses a private sharing model for opportunities. The Sales team wants Sales Engineers to be involved in specific opportunities to help Sales Reps close deals faster. How can an admin meet this request? A. Enable Chatter Feed Tracking on opportunities B. Add Sales Engineers to opportunity teams C. Add Chatter groups to opportunities D. add Sales Engineers to account teams
b Chatter won't work on a private setting situation
Universal Containers uses web to case to convert support request submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the admin need to configure to meet this requirement? A. email to case B. auto response rule C. validation rule D. support settings
b D is a throw away answer!
What relationship can be selected in a custom report type where account is the primary object and contact is the related object? A. each account must not have related contacts. B. each account may or may not have related contact C. each contact may or may not have a related account D. each contact must have a related account.
b Done in Create/Report Types/Custom "Each A record must have at least on related "B" Record "A" records may or may not have related "B" records
What can be modified on a standard object fields? Choose 3 answers A. default text B. field types C. help text D. picklist values E. label
c, d, e
Universal Containers has a marketing team set up as a public group. A sales rep would like to engage the marketing team on one opportunity. What should the sales rep do to ensure the marketing team can access the opportunity? A. add the public group to an oppurtunity queue B. manaully share the record with the public group C. add the public group to the oppurtunity team D. change the opportunity owner to the public group.
b ONE opportunity is the key piece of info. in this question.
What options are available when scheduling a dashboard refresh? Choose 2 A. define refresh times for specific dashboard components B. view and remove a schedule dashboard refresh C. send a refresh notification to users with access to the dashboard D. schedule the dashboard to refresh in different time zones
b, c Refresh is all or nothing so not A
Which of the following are controlled by the user's profile? Choose 4 answers A. Default Time zone B. Admin and General User Permission C. Login hours D. Tabs Show E. Fiscal year F. IP restrictions
b, c, d, f User has a time zone but a profile does not
Universal Container wants to create a custom object to capture account survey data. User's must be able to select an account from the survey records. Users also need the ability to view related surveys on the account record. How should the sys admin meet this requirement? Choose 2 answers A. add the account related list to the survey page layout B. create a lookup relationship field on the survey object C. create a lookup relationship field on the account object D. add the survey related list to the account page layout
b, d
What level of access can be set when sharing a document folder with users? Choose 2 Answers A. Read/Write/Create/ Delete B. Read/Write C. Read/Write/Create D. Read only
b, d
What is the purpose of the App Exchange? Choose 2 answers A. partners can download accounts and contacts to collaborate on sales deals B. customers can share and install apps published by salesforce partners C. support users can install the salesforce console for service custom app D. admin can download and customize pre built dashboards and reports
b, d Users can't install apps partners don't have access to our object data
Which option is available when using the Process Visualizer? Choose 2 answers A. Add approval steps from the process visualizer B. View approval processes as a flow chart C. Edit the criteria used to trigger the approval process D. Share annotated approval process diagrams
b, d Cannot make changes through the Visualizer. It creates a view of a process.
What item appears in a users "my unresolved items" after sync using Salesforce for Outlook? Choose 2 answers A. notes not associated to a record B. emails not associated to a record C. cases not assigned to a contact. D. contacts not assigned to an account
b, d Contacts, Events, Emails, Tasks are the four
When using sharing rules, what can records be shared with? Choose 2 Answers A. Profiles B. Public Groups C. Queues D. Roles and subordinates
b, d Sharing Settings/Review Sharing allows: Public Groups Roles Roles and Subordinates
Which setting can a sys admin enable in the Salesforce user interface? Choose 2 answers A. chatter messenger for specific users B. related list hover links C. printable list views D. customizable recent tags
b,c A is a throw away answer
The Support Group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an admin use to meet these requirements? Choose 3 answers A. field level security B. support processes C. page layouts D. permission sets E. record types
b,c,e The situation has no implication for security
Which chart type can be used to display summary values from two different levels of grouping on a report? Choose 2 answers A. Donut chart B. Grouped line chart C. Funnel Chart D. Stacked bar chart
b,d Stacked to 100 and Side by Side are the other two used
What can be transferred from one user to another user during a mass transfer of account records? Choose 3 answers A. closed activities B. open activities C. related custom object records D. closed cases E. open cases
b,d,e
The VP of Sales at Universal Container requested that "verbal agreement" be added as new opportunity stage. The admin added this new picklist value to the stage field, but found that new value was not available to users. What should the admin do? A. ensure the new value was marked as active B. ensure the limit of 10 stage values was not exceeded C. add the new value to the appropriate sales process D. add the new value to the appropriate record type
c
Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a sys admin use to meet this requirement? A. roll up summary field B. lookup field C. cross object formula field D. workflow field update
c Created in Object/Field, advanced formula to pull in the desired field. Cannot be done via a page layout.
A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records? A. merge lead function B. Data Loader C. Import Wizard D. validation rules
c Data Loader doesn't avoid dupes
What is the purpose of the Ideas Community. Choose 2 answers A. to post customer ideas by logging cases on the ideas tab of the portal B. To provide access to articles that answer questions around an idea theme C. to invite customers, partners, and employees to submit ideas around a theme D. to comment on and vote for idea posted by other communtity members
c, d
A user is having trouble logging into salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the orginization. How can the system administrator help the user log into Salesforce? Choose 2 Answers A. Send an email to the user containing the user's password B. Log in as the user and enter a new password. C. Click Reset Password on the user's record detail page D. Click unlock on the user's record detail page
c, d Unlock is used when the user remembers their password and doesn't want to reset, just need to unlock. If they forgot their password, then best means is Reset.
Universal Containers requires that the OWD for opportunities be set to public read/write. However, Sales Users are complaining that oppurtunity reports return too many results, making it difficult to find their team opportunities in the report results. How can the sys admin address this problem? A. update the sharing rules to limit user access to certain opportunities B. move the opportunity reports into a folder with restricted access C. move the opportunity reports into each user's personal report folder D. use the show filter to filter report results and reduce records returned
d Sharing rules expand access, not limit it
