AESHM 287 Exam 2

Which of the following represent the correct sequence of Tuckman's Stages of Group Development?

Forming, Storming, Norming, Performing

What was the finding found by Mr.Felps from Article 2?

Having just one slacker in a group can bring down performance by 30% to 40%.

Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization?

Incremental change

How could leaders make employees feel appreciated and valued at work?

By recognizing and acknowledging employees' contributions at work.

Which of these suggests that multiple perspectives stemming from the cultural differences between group or organizational members result in creative problem solving and innovation?

Cognitive diversity hypothesis

According to the article, how can companies "be proactive" to manage their costs in the right way?

Create a continuous cost-management mindset that connects costs to strategy.

Which is a suggestion given by Simon?

United employees should have solved the issue before the passengers were onboard the plane.

Access discrimination involves discrimination that manifests itself in ways that are not visible or readily identifiable, yet is serious because it can impact interpersonal interactions between employees, employees and customers, and other important workplace relationships.

false

According to the video, the Pot of Gold and Alligators will be the same for all your employees, but only the Mermaids and Crutches will vary.

false

Decoding is the process by which individuals initiating the communication translate their ideas into a systematic set of symbols (language), either written or spoken.

false

In-process planning, sometimes referred to as blue-print planning, involves formulating outcomes and action statements before moving forward.

false

Managers' effectiveness as a thinker and dreamer will determine how well they are able to manage the firm's reputation.

false

People surrender their power to define reality for themselves to individuals whom they believe are capable of punitive forms of punishment.

false

Planning should be thought of as a discontinuous activity.

false

Research on conflict and team suggests that conflict is bad for a team and that it will inevitably bring the team down and cause them to spiral out of control and off track.

false

The Norming stage begins as team members begin vying for leadership and testing the group processes.

false

The two primary goal characteristics that enhance the motivating power of goals are goal difficulty and goal acceptance.

false

The _____ is emergent, meaning that it is formed through the common conversations and relationships that often naturally occur as people interact with one another in their day-to-day relationships.

informal organization

According to the authors of the HBR article, ___________ are people who respect you and spread positive information about you which helps your positive inspiration.

leader surrogates

In which of these roles, managers are constantly scanning the environment for information, talking with liaison contacts and subordinates, and receiving unsolicited information, much of it because of their network of personal contacts?

monitor

According to Linda A. Hill, managing a team means managing ______.

paradox

_______ change is an intentional activity or set of intentional activities that are designed to create movement toward a specific goal or end.

planned change

You highlight the positives for a change to an employee, such as a preferred parking spot and better work hours, while trying to convince them to change. According to the video, you are addressing which of the following?

pot of gold

When Maria suggests a product modification to a supplier of her company, she is performing which of these roles according to Mintzberg?

spokesperson

Which of the following is NOT a success factor for having strong collaboration skills?

surface level diversity

Which of these best describe the space between the team and its external forces, stakeholders, and pressures?

team boundaries

A potential benefit of a control system on organizational members is for a good control system to reduce the uncertainty of a work situation.

true

As a general rule of thumb, the more complex the potential change, the greater the need to involve employees in the process of planning and implementing change.

true

Mining is a technique that can be used in teams that tend to avoid conflict.

true

Planned change is an intentional activity or set of intentional activities that are designed to create movement toward a specific goal or end.

true

Presentations are sometimes supported by overhead transparencies or printed outlines, but they are oral in nature and retain much of the conversational character of one-to-one conversations.

true

Probably the most important influence on the nature of an organization's control system is the amount of environmental change and complexity.

true

Supportive leadership is an important dimension of leader behavior for the path-goal model of leadership.

true

Teams work best when they have a compelling reason for being, and it is thus more likely that the teams will be successful and live up to performance expectations.

true

When researchers began to ask the question, "what is it that leaders do," the behavioral approach to leadership was started.

true

Which of these term is often used to reflect ways in which organizations show appreciation for diversity among job applicants, employees, and customers?

valuing diversity

Which of these refers to the increasing competition for recruiting?

war for talent

The relationship between leader behavior and follower behavior can best be characterized as:

while the effectiveness of leader behavior is determined by follower characteristics or expectations it has also been found that follower behavior determines leader behavior

Classical management thinking advocates:

a separation of planning and doing

According to Nohria, Groysberg, and Lee, within an organization, the primary lever to address the drive to ____ is the reward system.

acquire

Which of the following is (are) team paradox(es)?

all

According to Article 2, how can having bad apples ruin the performance of an entire organization?

Bad apples distract and drag down everyone with their destructive behaviors.

When leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work, it represents which of these?

Abundance-based change?

Why do the authors of the HBR article recommend leaders spend time with employees in extracurricular activities?

Allows employees to get to know them better

Why should leaders put away the carrot or stick approach to motivation?

Leaders should make employees feeling great about their work.

Below are some of the suggestions given to leaders, EXCEPT:

Leaders should rely on traditional tricks to motivate employees.

Below are some of the big mindset shifts that can help companies manage their costs in the right way, EXCEPT:

Make company costs-management plan a one-time activity.

According to the first article, below are the important aspects that managers should always keep in mind, EXCEPT...

Managers should make things easy for their team and compete for the "most popular manager".

The ability to view situations from more than one cultural framework refers to which of these?

NOT cultural intelligence

Jay Patel is the HR manager at BNB Manufacturing. Jay is interested in establishing the pay-for-performance structure at BNB. Which of the following should be the first step in establishing this framework Jay should focus on?

Review the financial impacts of creating pay-for-performance changes.?

Based on the first article, what should the new manager do?

She needs to make her expectations about high performance clear to everyone on the team.

Why did Simon share his own experience with United Airline as an example in the video?

Simon wanted people to understand how such an incident affected customers and the company.

Performance management can be tracked back to which of these?

The U.S. military's merit rating system

Why did Simon speak on behalf of the other passenger?

The way the gate agent treated the other passenger was unprofessional.

Jay Patel is the HR manager at BNB Manufacturing. Jay wants to establish the pay-for-performance structure at BNB. In these efforts, Jay's boss tells him to include the design of a merit matrix that ties employee annual pay increases to performance as well as the design of a short-term bonus matrix and a long-term bonus pay-for-performance strategy. Jay should focus on which of the following step in the framework to address these issues?

Update compensation processes with new pay for-performance elements.

______ occurs when an employee or an applicant is treated unfairly at work or in the job hiring process due to an identity group, condition, or personal characteristic.

Workplace discrimination

Responses such as reflective thinking, delay responding, and adapting are considered _____ responses to conflict.

constructive and passive

Which of these can arguably lead to a more participative structure and lead to improved communication in the organization?

decentralization

In the _______ role, managers pass privileged information directly to subordinates, who might otherwise have no access to it.

disseminator

Leaders who stem from the dynamics and processes that unfold within and amongst a group of individuals as they work on the achievement of a collective goal are called:

emergent leaders