AGBU 4361 Final

Which of the following represents organization change by means of a change in organization design?

Adopting a new main basis of departmentalization

Essex Incorporated owns a pizza chain, an insurance company, a chain of convenience stores, and a hardware chain. Each business is run by a general manager, and the overall performance of each business is evaluated by the Essex corporate staff. As of late, financial performance has been less than desirable. Which form of organization design does Essex have?

Conglomerate (H-form)

A manager assigns a worker a project to be completed and then holds periodic meetings with the worker to determine whether target dates for subparts of the project are being met. Which management function do these meetings represent?

Controlling

Grouping customers according to age, income, and education is called __________ segmentation.

Demographic

Which of these refer to purposely becoming smaller by reducing the size of the workforce?

Downsizing

All of the following are alternatives to specialization except

job delegation.

The job design in which workers are given more activities to perform and more discretion about how to perform them is called

job enrichment.

The technology in which the product is manufactured in assembly-line fashion by combining component parts into a finished product is _______.

large batch.

Ray owns and operates a small, rural farm. His organization should be ____________ than a large organization.

less specialized

A manager who has only a few subordinates has a span of management that is

narrow

Caterpillar was caught unprepared for the worldwide recession in the construction industry in 1982. It took several years for the company to change and regain its industry leadership. This is an example of

reactive change.

An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job

rotation.

Hershey is in the confectionery business. This is an example of its

scope

The basis for all job-design activities is

specialization.

Delores is the legal counsel for a major manufacturing facility in the Midwest. Her position is considered a ___________ position.

staff

Bausch & Lomb has a large share of the fast growing contact lens market. Their contact lens product is an example of a/an

star

When an organization's customers put pressure on the organization to reduce prices on its goods, this is an example of the organization's:

task environment.

An organization development technique that assess current leadership styles is

the Managerial Grid.

Ed Smith is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Ed fulfilling?

Figurehead

Which of the following best describes the administrative management model?

It focuses on the internal operation of the organization.

If clearly definable differences between production technologies exist for farmers in a firm's target market, an agribusiness should use a ____________ strategy.

Operating characteristics segmentation

You must decide how to structure a work group so its work can be accomplished most efficiently. You have twelve people to deal with. You finally decide to make two of them chiefs and assign the remaining ten to the two teams. What are you doing?

Organizing

When the late Sam Walton was opening his new Hypermart stores, television ads would show Sony television sets being chopped into two pieces by a sword-wielding Samurai warrior. The accompanying dialogue said, "You can go elsewhere and spend more or get considerably less Sony." What competitive strategy does this approach represent?

Overall cost leadership

________ is a measure of how much is created relative to the resources used to create it.

Productivity

The marketing mix includes all of the following, except

Profit

___________ innovations are new products or technologies developed by an organization that completely replace the existing products or technologies in an industry.

Radical

Which of the following factors would probably make use of a matrix organization design INadvisable?

Several similar businesses owned by one corporation

An organization's obligation to protect and enhance the society in which it operates is called

Social responsibility

How do first-line managers spend most of their time?

Supervising production employees

If a major competitor of an organization suddenly creates a new type of product that makes the products of its competitors obsolete, this is an example of which type of force in the environment?

Task environment

What category of managerial skills is required to accomplish the specialized tasks associated with the manager's job?

Technical

Which of the following represents organization change by means of change in technology/operations?

Upgrading the management information system

A wide span of management results in

a flat organization

The primary purpose of the management process is to

achieve organizational goals efficiently and effectively.

All of the following are advantages of product departmentalization except

administrative costs are lower.

Organization charts

can be thought of as a picture or map of an organization.

An organization where power and control are kept at the top levels of management is

centralized.

What is apparently the major reason so many companies from all over the world are embracing the maquiladoras concept?

cheap labor

Effective delegation incorporates all the following steps EXCEPT

closely supervising the subordinate following the delegation.

The process by which managers identify alternative courses of action that the organization might follow if various conditions arise is called __________ planning.

contingency

The systematic distribution of power and authority to middle- and lower-level managers throughout the organization is

decentralization.

All of the following are basic organizing components except

decision making.

The cost advantages which are associated with large organizations are known as:

economies of scale

A force-field analysis identifies

factors that facilitate and hinder organization change.

A regional tractor manufacturing operation has the following divisions: manufacturing, finance, human resources, marketing, and shipping/receiving. This is an example of ________ departmentalization.

functional

Strategy implementation is concerned with

how the strategy is operationalized and executed.

The total-cost line in breakeven analysis begins at

the minimum level of fixed costs.

A retail store plots its monthly sales for the last three years and then forecasts the sales for the upcoming year. This is an example of

time-series forecasting.

Jane owns a company that prepares and sends customized "goody" baskets to a firm's clients depending on their special requests. This is an example of ___________ technology.

unit or small batch

Which of the following is true of the chain of agribusiness?

-Begins with materials of relatively low value -Each step adds value to the product

Goals are differentiated by

-Level -Area -Time frame -Specificity

Which of the following is an economic force in the environment?

-Unemployment -Inflation -Interest rates -Economic growth

All of the following are dimensions of work force diversity except

-gender -age -ethnicity -sexual preference all are dimensions of diversity

A System 4 design has

-openness and flexibility. -flexibility and communication. -communication and participation -participation and flexibility.

All of the following are factors that influence group effectiveness except

-standardization. -frequency of new problems. -physical dispersion. -competence of the manager.

Which of the following is a common reason for resistance to change?

-uncertainty -feelings of loss -differing perceptions

If clearly definable differences between market segments do not exist, the best market strategy is the _____________.

Mass marketing strategy

Very large organizations have difficulty developing an organization chart because

of the large number of positions involved.