AIS 3310 Chapter 20

A system change that results in an improved product or service and helps lower costs provided a(n) a). competitive advantage. b). improved business process. c). productivity gain. d). technological change.

A

Increased error rates, disruptions, and sabotage are examples of which of the following? a). aggression b). avoidance c). projection d). payback

A

One step in the systems development life cycle (SDLC) identifies and evaluates design alternatives and to develop design specifications. This step is called a). conceptual design. b). implementation and conversion. c). physical design. d). systems analysis.

A

Resistance is often a reaction to the methods of instituting change rather than to change itself. a). True b). False

A

What is often the most significant problem a company encounters in designing, developing, and implementing a system? a). the human element b). technology c). legal challenges d). planning for the new system

A

When the information is brief and well defined, which is the best data-gathering approach to use? a). a questionnaire b). an interview c). observation by the analyst d). system documentation

A

Which of the following is the most important and frequently analyzed aspect of a feasibility study? A) Economic feasibility B) Technical feasibility C) Legal feasibility D) Operational feasibility

A

Determining whether the organization has access to people who can design , implement, and operate the proposed system is referred to as which of the following? a). technical feasibility b). operational feasibility c). legal feasibility d). scheduling feasibility e). economic feasibility

B

In which phase of the systems development life cycle are the broad needs of the users converted into detailed specifics that are coded and tested? a). conceptual design b). implementation and conversion c). physical design d). systems analysis

B

The type of user resistance in which data are erroneously entered into a system is called a). acceptance. b). aggression. c). avoidance. d). projection.

B

Which method of data gathering is most likely to result in information that represents the personal biases and opinions of the person giving the information? a). a questionnaire b). an interview c). observation by the analyst d). system documentation

B

Which of the following aspect of a feasibility study is concerned with meeting external reporting requirements? A) Technical feasibility B) Legal feasibility C) Scheduling feasibility D) Operational feasibility

B

Which of the following is the long-range planning document that specifies what the system will consist of, how it will develop, who will develop it, how needed resources will be acquired, and its overall vision? a). steering committee agenda b). master plan c). systems development life cycle d). project development plan

B

Which of the following is the planning technique that identifies implementation activities and their relations, construct a network of arrows and nodes, and then determines the critical path through the network? a). Gantt chart b). PERT diagram c). physical model d). data flow diagram

B

An antiquated information system used by an office supply manufacturer caused customer dissatisfaction since it took two days to process a telephone order. After the system was upgraded and redesigned, the time to process a telephone order was reduced to three minutes. This is a prime example of a). a competitive advantage b). a technological change c). an improved business process d). growth

C

Continuing to use a manual system instead of the new AIS is a form of resistance known as a). acceptance. b). aggression. c). avoidance. d). projection.

C

The least time-consuming method of collecting data for use in a systems survey is a). observation. b). interviews. c). questionnaires. d). reviewing system documentation.

C

What is the correct sequence of the phases in the systems development life cycle? a). conceptual design, physical design, system analysis, implementation and conversion, and operations and maintenance b). conceptual design, system analysis, physical design, implementation and conversion c). system analysis, conceptual design, physical design, implementation and conversion, and operations and maintenance d). system analysis, physical design, conceptual design, and operations and maintenance

C

Who is responsible for preparing the specifications that are used to create the programs? a). management b). programmers c). systems analysts d). the information systems steering committee

C

Major resistance to change takes one of several forms. What is the name of the form of resistance where the new system is blamed for any and every unpleasant occurrence? a). aggression b). avoidance c). procrastination d). projection

D

The ________ method of gathering information helps to determine how a system actually works. a). interviews b). observation c). questionnaire d). system documentation

D

The purchasing department is designing a new AIS. Who is best able to determine departmental information requirements? a). steering committee b). controller c). top management d). purchasing department

D

Which of the following aspect of a feasibility study is concerned with human resources? A) Technical feasibility B) Legal feasibility C) Scheduling feasibility D) Operational feasibility

D

Which of the following is the correct order of the steps in systems analysis? a). initial investigation, determination of information needs and system requirements, system survey, feasibility study b). determination of information needs and system requirements, system survey, feasibility study, initial investigation c). systems survey, initial investigation, determination of information needs and system requirements, feasibility study d). initial investigation, system survey, feasibility study, determination of information needs and system requirements

D

Which of the following is NOT a reason why companies make changes to their AIS? a). gain a competitive advantage b). increase productivity c). keep up with business growth d). downsize company operations e). All of the above are reasons why companies change an AIS.

E

Which of the following is NOT one of the tangible or intangible benefits a company might obtain from a new system? a). cost savings b). improves customer service and productivity c). improved decision making d) improved data processing e). All are benefits of a new system.

E