APHR NEW SET KELLY
Common law tort claims happen when an individual's safety, well-being, finances, enjoyment of property, or reputation are negatively affected. Which common law tort applies when a customer experiences verbal abuse from an employee who is known to demonstrate disrespectful behavior on the job?
Negligent hiring and retention
What should you do if an employee is providing ambiguous responses?
Seek additional information
Which statement is an example of modeling?
Staff are taught new skills by observing an onsite trainer
Which career development approach should you implement to help employees deal with personal problems and realize their potential?
Support programs
As an HR professional, you should be familiar with the methods used to regulate employee compensation and benefits. One such method is benchmarking. Identify the most accurate definition of benchmarking.
The practice of comparing job salaries and benefits against similar jobs in the industry
The manufacturing company you work for has recently lost some big clients and sales figures have dropped considerably. You have put together a business case that outlines the change needed to resolve the underlying issue. What elements should you include to help management make an informed decision? (Choose three)
The scope of the suggested change, including the time and resources required A description of what the problem is and how it affects the company's strategic objectives An explanation of how the change will address the problem
A well-developed recruitment strategy generally costs less and provides a greater return on investment than ineffective and inefficient programs. What factors should you consider when measuring the recruitment and sourcing efforts of your workforce? (Choose three)
The selection rates and acceptance rate of applicants Average time it takes to recruit for a job opening If the company is viewed as a preferred place to work
Which example describes the calculation for thre cost per hire?
You calculate the sum of advertising and recruiting agent expenses, plus the referral compensation, divided by the number of people employed over a given period.
Outsourcing is where work responsibilities are delegated to external or third-party vendors that have no relationship to the company. Which option is an example of onshoring?
You outsource a public relations event for a new product to a company located in the same town
Which efforts help promote inclusion and diversity within the organization? (Choose two)
-A company encourages its employees to call each other out on any personal biases that affect strategic thinking -An HR team carries out annual monitoring and diversity audits at a company programs
1. As HR manager of a software company, you have been tasked with developing a strategic compensation plan for the business. You're busy with the third step of the process, which involves forecasting the compensation market. Which activities should you perform? (Choose three)
-Analyze current pay rates and business strategies -Complete a cross-impact analysis to assess the impact of interacting trends on the compensation strategy -Conduct pay surveys to gather data for evaluating and ranking job positions
What should you consider when examining the labor market? (Choose four)
-The current rate of compensation, based on skills and region -The number of new graduates joining the workforce in the next year -The current employment and unemployment rate in the area and industry -If new competitors are entering the market
Steven, a senior project manager, has expressed dissatisfaction with his annual salary increase. His salary is $80,000 and the midpoint salary range for his position is $100,000. What is Steven's compa-ratio?
0.008
A sales position opens at a publishing company on March 31st. Applicants are interviewed three weeks later and the successful candidate is hired on April 30th . She has a one-month notice period at her current position, so she remains at her current job for another 31 days and starts her new job on June 1st. What is the time-to-hire for the sales position?
61 days
Employee involvement helps ensure employees become active and motivated participants in the success of their organizations. Which examples demonstrate appropriate employee involvement strategies? (Choose five)
A company offers varied start and end times for the work day A committee is established to review all safety procedures A software testing job is divided into two distinct roles A comment box located in the reception area allows for employee anonymity An employee is asked to take the lead on a special project
Employers are required to communicate information about compensation and benefits programs to their employees.
A company uses a third party to provide employee self-service applications Employees receive detailed information about how their performance will be appraised An employee asks a supervisor to clarify how retirement contributions are calculated
Companies use two main forecasting methods to determine staffing needs. Which statements are examples of qualitative forecasting? (Choose two)
A company uses the Delphi method to obtain feedback from a range of industry experts A manager evaluates his department and based on his findings, concludes that he requires additional human capital
In today's labor market, it's common for companies to utilize flexible staffing solutions. As an HR professional, you need to be familiar with the various employment options that are available.
A mediator is hired for a special project requiring distributor negotiations
An employee at a petroleum refinery, Grant, is struggling to perform his job duties consistently at the level of performance that is expected of him. About three months ago, Grant's line manager involved HR, who recommended that he attend a training seminar and several coaching session focused on improving the areas in which Grant's performance is lacking. However, there has been no marked improvement in Grant's performance since. Which approach would you recommend to improve Grant's performance?
A performance improvement plan
HR professionals are often required to work as a team, in their department, and within the broader organization. As such, it is important to develop good communication skills. Which are features of effective team communication? (Choose two)
A positive attitude Good emotional intelligence skills
Any company that employs fifty or more people needs to retain records relating to family medical leave for a period of three years. Which types of records should be included in an employee's "medical file" according to this regulation? (Choose four)
A record of any leave-related disputes as well as a record of any premium benefit payments paid to the employee The hours of leave taken that's considered Family and Medical Leave Act 1993, or FMLA, leave Records of any notices to employees, such as a written warning Basic employee-specific information and the calendar days when leave was taken
There are several steps that take place before a bill is turned into law by the US Congress. Which of the following steps are performed directly after the bill is numbered, referred to a committee, and examined by a committee. (Choose two)
A subcommittee listens to the views of experts, officials, supporters, and opponents of the bill A subcommittee makes necessary amendments and recommends the bill to a full committee
HR professionals need to ensure that appraisals respect employees' rights and adhere to employment legislation.
Age Discrimination in Employment Act (ADEA) Pregnancy Discrimination Act (PDA) Title VII Civil Rights Act Equal Employment Opportunity Commission (EEOC) guidelines
You work as an HR professional in a software development company. Over the past two years, the employee turnover of mid-level programmers has increased considerably, which had a negative impact on productivity and client relations. What should you do to improve staff retention?
Align compensation based on what other successful software companies are doing for similar positions
Different positions require employees to be able to fulfill specific job functions in order to execute their role effectively. Which statements describe essential job functions in the given scenarios? (Choose two)
An architect produces detailed drawings An account executive meets with clients to discuss strategy
As an HR professional, you need to be aware of what constitutes an employment contract. Which example best describes an implied contract?
An employee handbook states the only reason the company fires employees is for misconduct
Despite clear requests from Travis to participate more, the people in his team don't offer their opinions and very rarely provide any input on decision making, work schedules, or job design. What strategy can Travis implement in this instance to help boost employee involvement at the company?
An employee suggestion system
You are assessing the reliability of selection tests, tools, and methods. Which of the following are examples of errors that can lead to inconsistent results? (Choose two)
An interviewer asks an applicant unrelated questions during an interview A biased interviewer evaluates applicants
Which efforts are representative of an organization that embraces the spirit of inclusion and diversity? (Choose two)
An organization fosters a respectful environment where all employees have the same opportunities An HR professional provides inclusiveness training to company leaders
You're a newly hired HR professional tasked with creating an employee handbook for a computer software developing company. When you submit the first draft, your supervisor asks to discuss some problems with the handbook. Specifically, he's concerned about a particular part of the disclaimer, which reads: "While you're employed at will and you or the Company may terminate employment at any time and for any reason, every reasonable effort will be made to retain Company employees." In writing the employee handbook, which legal consideration wasn't applied in this instance?
Appropriate language
Which standardized test is described by the following statement: You assess how quickly a candidate is able to learn the fundamentals of a new programming language.
Aptitude
Which employment activities might result in civil or criminal penalties? (Choose four)
Asking a potential employee to financially guarantee his employment eligibility Having a history of not verifying employee eligibility Continuing to employ a senior worker who's not authorized to work in the US Purging information from I-9 forms of current employees
What is the best way to handle volatility, uncertainty, complexity, and ambiguity (VUCA)?
Balance planning with flexibility
A new group of trainees have joined your organization. As an HR leader, you are responsible for ensuring they understand the company's core values and conduct themselves ethically and acceptably. What is the most effective approach to achieve this desired behavior?
Be at work on time every day and don't take long coffee breaks
You work for a relatively young company in the e-commerce industry that is looking to increase its market share. What are the best ways to evaluate and improve your business practices? (Choose two)
Benchmark your business processes against top competitors who yield the best results Research e-commerce publications and trade journals
Corporate governance involves the relationship between a corporation's stakeholders. Which key stakeholder represents the shareholders' interests?
Board of directors
Having struggled to connect with its intended target audience, and gain a competitive advantage, your company meets with a marketing expert to find out what could be going wrong. They suggest that you rethink what the organizational branding reflects about the company. Which of the following statements describe the purpose of organizational branding? (Choose two)
Brings together an organization's purpose, values, and strengths Establishes a unique company identity that consumers can easily recognize
The pay structure establishes the base salary and salary range for all roles in an organization. Which pay structure establishes fewer pay grades?
Broadbanding
The first step in performing a cost-benefit analysis is identifying all costs. Which of the following actions are taken to identify costs?
Calculate opportunity costs
The ADDIE (Assessment, Design, Development, Implementation, and Evaluation) training development model helps ensure that employee training activities and strategies align with and complement organizational goals. Which steps are involved in the design phase?
Choose an instructional designer Determine training objectives Identify necessary content Identify the target audience
Most organizations implement policies to enforce their ethical standards. Which policies can be applied to report unethical behavior? (Choose two)
Code of conduct Values statement
2. Your company is considering taking on a large project. While it offers exciting new opportunities for growth, there is also the risk that the current workforce won't meet the tight deadline. Which risk response serves the business's best interests?
Commit to the project and hire additional staff on short-term contracts
The pay structure establishes the base salary and salary range for all roles in an organization. Which pay structure compares an employee base pay to the midpoint of the pay range?
Compa-ratio
You're in the process of shortlisting candidates for the position of technician at a major pharmaceutical company. One candidate has the necessary qualifications and experience, but there is a period where no employment is listed and no reason is specified. What combination of reference checks can you perform to alleviate your concerns about this candidate, and ensure that he is a good fit for the company?
Complete a drug screening and check employment gaps
Risk is the potential that negative events will lead to an unwanted outcome. Wrongful termination is an example from which risk category?
Compliance risks
Which example represents Skinner's Behavioral Reinforcement Theory?
Conduct is fueled by its consequences, so management can control future behavior by using various reactions to current behavior
Which succession planning strategy should you use to ensure that employees gain enough expertise to immediately fill key positions once they become available?
Conduct ongoing training for potential vacant positions
A company's compensation strategy determines how it will attract, keep, and encourage its employees, and demonstrate its core objectives, in a cost-effective way. Which steps are involved in the strategic compensation process? (Choose three)
Consider the requirements of the business strategy Strategically evaluate the compensable factors relevant to the business strategy Analyze current pay rates and business strategies
There are several regulations related to benefits that HR professionals should be familiar with. Which federal benefits regulation provides employees who have lost benefits with continuation of their group health plan?
Consolidated Omnibus Budget Reconciliation Act (COBRA)
Consider a scenario in which an employee reports the company's corrupt CFO for fraud, gets demoted as a result, and is then forced to quit. Which employment rights doctrine is applicable in this instance?
Constructive discharge
It's not uncommon for employees or unions to pursue legal action against their employers in a process known as litigation. And as you may know, HR professionals perform a number of tasks during each of the first four steps in the employment litigation process. Of the steps in this process, the first is notification. Which role does HR perform during this step?
Consult with the company's legal counsel
What are some of the key legal considerations associated with employee handbooks? (Choose three)
Controlled distribution Effective disclaimers Appropriate language
You're creating a detailed job description for a new trainee position. To do this, you need to understand what tasks the job will involve and the skills they will require. Which are steps in the task process analysis? (Choose three)
Create a task flowchart detailing each step and decision point Observe employees to see what tasks they perform Ask employees to complete a job-analysis form
What are the data security and privacy concerns in the workplace? (Choose two)
Data corruption Data breaches
Risk is the potential that an action or inaction will lead to an undesired result. Which is an example of a business continuity risk?
Deliberate disruptions
As an HR professional, you will often conduct various tests to help map the type of resources an organization will need to meet business needs now, as well as in the future. What types of internal workforce assessments can you use to do this? (Choose three)
Demand analysis Gap analysis Competitive analysis
The health insurance organization you work for has made a strategic decision to merge with a sister company providing vehicle and travel insurance. The merger will have a significant effect on the roles and responsibilities of all departments. As HR manager, how can you support and advise management during this organizational change? (Choose three)
Develop a strategy for the change Ensure organizational leaders show their support Help management communicate with staff
As an HR professional in a large metal manufacturing organization, you must apply your knowledge in choosing the right benefits program for employees. The workforce is comprised primarily of low-wage production line workers who build and assemble machine parts. Many of them come from poor backgrounds with a history of emotional and mental issues. Another important consideration is that workplace injuries occur fairly frequently, since most employees operate dangerous machinery. Which benefits program is offers the best coverage for workplace injuries?
Disability insurance
When determining the effectiveness of employee relations programs, which activities are evaluated using the exit interview? (Choose two)
Discovering the competition's current salary offerings Providing an opportunity for candid feedback
Shaun, a male nurse at a local hospital, files a complaint of sexual harassment against another staff member, Sarah, who he claims repeatedly uses sexual innuendo or makes lewd jokes towards him. When HR confronts Sarah on the matter, she says the Employee Handbook doesn't stipulate anything about verbal comments constituting sexual harassment. Furthermore, she is unaware her behavior could be considered grounds for dismissal. Which actions should have been taken to prevent incidents of sexual harassment? (Choose two)
Dispersing the company's zero tolerance policy on sexual harassment to all employees Providing harassment training to all employees
Due to a recent economic downturn, a manufacturing company is experiencing a sharp reduction in sales. Management decides to sell off a branch of the company to recoup its losses. To help sustain the remaining business arms, the company decides to open a smaller branch in another country, where labor costs are cheaper. The company sends a lawyer to the new location to determine if such a move is viable. Which technique has been used to resolve the company's dilemma?
Divesting a business
You're concerned because a substantial number of employees left your company voluntarily this past year, including several high-performing employees. You'd like to assess the impact of employee relations programs at the company using turnover rate as a metric. How can you do this?
Divide the number of employees who exited the company during the year, by the average number of employees during the year, and then multiplying that amount by 100
A female employee has laid a claim of negligent retention after being sexually assaulted by a supervisor at an office party. The offender was known to have previously made unwelcome sexual advances towards two other female employees. However, the incidents were considered to be misunderstandings and never officially documented. What actions should have been taken to avoid negligent retention in this case? (Choose three)
Document the issues in the supervisor's evaluations Initiate a progressive discipline process after the second incident Acknowledge the inappropriate behavior promptly with the supervisor
During a performance appraisal, Cheryl tells her manager she enjoys the new challenges of assisting a team of developers on a complex new project. But she also tells him that while she'd like to continue to grow her career at the company, she doesn't want to become part of management. What type of leadership development is this an example of?
Dual career ladders
As an HR professional, you're responsible for developing a mentoring program to support the professional development of employees. Which are characteristics of an effective mentoring program? (Choose four)
Effective assessments Effective coordination Support from leaders Trained mentors and matched participants
An IT company is seeking the services of a Java developer who has at least 20 years of experience. The candidate should have knowledge of team management and be familiar with the expected work demands in terms of working hours and travel. Current employees are from a range of diverse cultures and background, which contributes to the company's unique organizational culture. The company would prefer a senior candidate who has the ability to mentor junior employees who are inexperienced in management. In your search for the ideal candidate, you use various techniques. For instance, you advertise on Facebook and LinkedIn. You also ask employees if they know people who fit these precise requirements. In this example, which sourcing technique may contribute towards a work environment that ultimately stifles creativity?
Employee referrals
An IT company is seeking the services of a Java developer who has at least 20 years of experience. The candidate should have knowledge of team management and be familiar with the expected work demands in terms of working hours and travel. Current employees are from a range of diverse cultures and background, which contributes to the company's unique organizational culture. The company would prefer a senior candidate who has the ability to mentor junior employees who are inexperienced in management. In your search for the ideal candidate, you use various techniques. For instance, you advertise on Facebook and LinkedIn. You also ask employees if they know people who fit these precise requirements. What sourcing method is the best, in this instance, to identify suitable candidates?
Employee referrals
You are conducting succession planning, focusing on a period of one to three years into the future. What information should you base your planning on?
Employees with potential to tackle cross-functional tasks
Which employment rights doctrine applies when a veteran employee gives three weeks resignation notice?
Employment-at-will
You work for an electronics company that is struggling to maintain its edge in the market. Your competitors are adapting better to changing technologies and offering more innovative products. What techniques can you use to increase creativity and innovation in the workplace? (Choose three)
Establish a company culture that values problem solving Enhance focus by removing distractions like workplace social networking Implement a performance-based rewards program Offer challenging but flexible jobs
Consider the scenario of a demolitions company whose workforce consists of significantly fewer women than men, despite fair and lawful hiring practices. Because the industry historically hasn't been representative of women, the company's directors would like to expand the organization's outreach program to promote a more diverse and inclusive workforce. What should they do to accomplish this outcome?
Establish an employee resource group for women in the company
You can use various techniques to ensure that the right knowledge, skills, and abilities can be drawn on when needed to meet key organizational objectives. What are the main types of analysis you can perform to assess the internal workforce? (Choose three)
Evaluate the human capital requirement needed to address future organizational objectives Compare current and future needs to determine limitations Examine the movement of staff within the company to determine current organizational needs
Good onboarding programs provide employees with a better understanding of the organization, and foster a sense of belonging. As an HR professional, it's your responsibility to help coordinate onboarding activities.
Extend activities over a long period of time Ensure a two-way flow of information Involve multiple staff members Include a general introduction to the organization
An IT company is seeking the services of a Java developer who has at least 20 years of experience. The candidate should have knowledge of team management and be familiar with the expected work demands in terms of working hours and travel. Current employees are from a range of diverse cultures and background, which contributes to the company's unique organizational culture. The company would prefer a senior candidate who has the ability to mentor junior employees who are inexperienced in management. In your search for the ideal candidate, you use various techniques. For instance, you advertise on Facebook and LinkedIn. You also ask employees if they know people who fit these precise requirements. Which type of recruiting method is best, in this instance?
External recruiting
Senior management at a beauty franchise is in the process of implementing an internship program that offers on-the-job training for students. This will consist of unpaid internships for the purposes of gaining valuable skills, as approved by the Department of Labor. Which additional requirement applies to the outreach program?
FLSA provisions regarding wages and compensation
Employees are responsible for their own health and safety and are required to comply with all OSHA rules, regulations, and standards applicable to them. The OSH Act helps by providing employees with certain rights.
File a complaint with OSHA and request to have the workplace inspected Be trained in preventive measures to avoid injury on the job Request corrective actions regarding hazards and violations
A promotion opportunity has arisen within the company and you're considering various employees. One candidate is a Vietnam veteran who has 25 years of people management experience, and fits in well within the company. Due to your professional relationship with the employee, you're aware that she is an advocate for multiple sclerosis, and is at risk of contracting the disease. Considering the demands of the new position, you opt against promoting her. Which Act have you violated?
Genetic Information Nondiscrimination Act of 2008
Which roles do performance improvement plans play in helping managers to address employee performance problems? (Choose four)
Identify the performance to improve and set clear expectations for the desired performance Identify the support needed to correct performance Monitor and review the employee's progress Specify consequences if performance isn't improved
Incidents of violence in the workplace can result in negative publicity and significant financial losses to the company. As an HR professional, what can you do to counter workplace violence? (Choose three)
Impose a zero tolerance policy for weapons in the workplace Set up a mental wellness program to help employees with psychological illnesses and other personal problems Arrange for company parties and events to be held in alcohol-free locations
For an organization to remain competitive, its employees' health and wellness must be well looked after. Health care plans reduce illness and absenteeism, and increase productivity and morale. Which are common types of health care plans offered to employees? (Choose three)
Indemnity plans Preferred provider organizations Health maintenance organizations
You work as an HR manager in a construction business. In an effort to bring the company up-to-date with shifting industry regulations, senior executives have made changes to its corporate policies and contract agreements.
Independence of auditors Protection of whistleblowers
Members of a trade union are engaging in protest action, demanding safer working conditions, after an accident occurred at one of an automobile manufacturer's assembly points. The employer wants to attempt to avert potential sabotage or damage to other facilities during the union protest, as well as prevent injury to employees who aren't participating in the protest. What should the employer do in this situation?
Institute a lockout on all members of the union
Which bargaining approaches are common when negotiating contracts? (Choose three)
Interest-based Integrative Distributive
As an HR professional, you're assisting senior management at a multinational sporting goods manufacturer in addressing a very high rate of absenteeism at the company. Six months ago, stakeholders agreed to implement a change to the company policy and procedures, which introduced stricter rules regarding absenteeism as well as more stringent punitive measures for whomever breaks protocol. But despite these efforts, the rate of absenteeism has increased even further with several employees now facing dismissal. What should management do to address this issue?
Issue an employee survey to determine which aspects of the company's culture contribute toward such a negative organizational climate
Your organization plans to outsource its payroll function to a payroll vendor. Which requirements should the vendor's system fulfil for it to be deemed effective? (Choose three.)
It must manage payroll data securely It must calculate the exact amounts payable to employees It must reflect payroll tax amounts payable to federal and state organizations
Organizations should conduct regular employee surveys to collect information from employees on job-related topics. In the case of a fitness franchise, senior management is particularly interested in finding out how well employees across various franchises are suited to performing their respective job duties. To make the survey easier to complete, it will be circulated electronically. Which survey category should HR focus on in this instance?
Job alignment
All workplace safety programs are aimed at preventing injuries and minimizing hazards. It's therefore important that all organizational stakeholders know exactly what strategic role they have to play in enforcing safety programs. Which stakeholder monitors employees' safety habits and recognize and report hazards and accidents?
Line managers
An insurance provider has implemented a privacy policy that aims to safeguard the information, some of which is sensitive, to which employees have access as part of their jobs. This allows employers at the firm to identify, monitor, and obtain relevant information on any employee whom they have reason to believe may have contravened the conditions of the policy. In addition, what else should the company's internal privacy policy accomplish?
Make it clear to employees why some aspects of their work, work-related conduct, and personal information may be monitored or recorded and ensure employees agree to all the conditions set out in the policy
You work as an HR professional in an agricultural organization. The company has come under pressure due to a severe drought and is in the process of developing next year's labor budget. Which accounting practices are best suited to working within a tight budget? (Choose two)
Making personnel decisions based on a prescribed budget Continually auditing expenditures in areas such as policy compliance and administrative duties
Training delivery methods can be categorized as either traditional, technology-driven, on-the job, or blended learning.
Maria relies on a set of workbooks and job aids
Which strategies can organizations use to build positive employee relations? (Choose four)
Meaningful employee reward programs Cooperative employee-management connections High employee involvement Continuous communication
Which statement best describes content validity?
Measures how effectively the selection tool's subject matter describes the knowledge and expertise needed to do a specific job
Which statements about the Mine Safety and Health Administration, or MSHA, are true? (Choose three)
Miners have the right to obtain an inspection of a mine where they believe an imminent danger exists Surface operations are inspected twice a year MSHA inspectors don't need a warrant to enter mine property
Which practice is considered unethical?
Modeling the code of conduct purely on enforceable laws and obligations
Which roles do performance improvement plans play in addressing employee behavior issues? (Choose four)
Monitor and review the employee's progress Specify consequences if the behavior isn't corrected Set expectations for the desired behavior Identify the behavior to correct and the resources needed
Tracking and reporting compensation policies and programs is important to help control costs. Which accounting practices should you follow for tracking and reporting purposes? (Choose two)
Monitor expenditures continually Have managers make adjustments to stay within budget
Patent infringement is using or copying inventions without the inventor's permission. Which are examples of direct patent infringement? (Choose two)
Morgan copies a patented trailer hitch and starts a company to manufacture the hitch Scott adapts a patented graphic design so the image is still recognizable but adds his own twist
Which employment legislation protects employees who experience dangerous working conditions and are deciding whether to unionize?
National Labor Relations Act (NLRA)
The Occupational Safety and Health Act was designed to be extremely comprehensive, and it's crucial to know when it applies. Consider an example. While performing routine maintenance on a boiler at a farm, the farmer's son is severely injured when a gas line catches fire as he enters the area where welding is being done.
No, if only immediate members of the employer's family are employed on the farm
As you may know, employers are required by law to ask an employee to complete an I-9 form within three days of being hired to verify the employee's identity and right to work in the US. However, some pre-employment records also need to be retained for a period of three years. Identify four pre-employment record types that HR should retain. (Choose four)
Notes taken during the applicant's job interview The employee's application for employment along with their résumé Any records pertaining to a request by the employee for reasonable accommodations A copy of records associated with an employee having been demoted, promoted, transferred or terminated
HR professionals can utilize qualitative and quantitative methods of analysis. Which types are examples of qualitative analysis?
Observations Interviews
To hire the appropriate individual to fill a role, you need to identify the knowledge and skills needed to perform the job effectively. How can you perform a job analysis? (Choose three)
Observe existing employees who are performing the same job function and record your findings Ask employees to maintain a diary to track their day-to-day work activities Ask managers to complete an open-ended questionnaire related to the position
Training new employees takes time and weakens productivity. As an HR professional, it's your responsibility to ensure that employees are satisfied and remain with the company for a long as it suits both parties.
Offer a competitive benefits package that includes health care and life insurance Allow flextime and telecommuting to provide a healthier work/life balance
Suppose an employee, Shannon, has been employed at your company for three years, during which time Shannon's performance appraisals - which form part of the company's performance management process - confirm her standard of performance has consistently been more than acceptable.
Offer the employee an opportunity for promotion
Which examples demonstrate correct ways to conduct termination meetings? (Choose two)
Offering reemployment suggestions to the departing employee Responding to all questions from the departing employee
Organizations offer various types of benefits programs to their employees. What example describes an employee assistance program?
Offers might include legal support or financial advice
An employer decides to include several employees nearing retirement age in an impending layoff, reasoning that they don't have many years left at the company anyway. Which federal law prevents employers from discriminating against employees in this manner?
Older Workers Benefit Protection Act (OWBPA)
Employee involvement is usually accomplished through strategies that allow employees more responsibility and accountability for product development, operations, and delivery of products and services. Which strategies help to ensure employee involvement? (Choose four)
Organizing employee teams that are right for the team's activities Offering employees a work schedule that suits their needs Redesigning a job to be in line with a company's objectives Encouraging employees to contribute suggestions
What are some actions you would take when implementing an affirmative action plan? (Choose four)
Outlining internal audit and reporting systems Providing details on placement problems Addressing obstacles to achieving placements Establishing objectives to increase minority representation
You want to implement a pay system in your company's R&D department based on the level of skill and knowledge of employees. Which base-pay system should you use?
Person-based
You want use compensable factors, such as skill and working conditions, to evaluate the relative value of a job.
Point factor method
You are conducting PEST analysis to determine the impact of trade restrictions on the organization. Which PEST factor should you focus on?
Political
Identify the key standards under the OSHA. (Choose four)
Process safety management needs to be in place to prevent injury from handling chemicals Personal protective equipment must be provided and hazardous energy must be controlled Occupational noise exposure may not exceed 90 decibels for more than eight hours Emergency exits or additional exits must be provided
Liability insurance allows organizations to transfer risk to the insurer at a premium and usually covers both legal costs and any legal payouts if the organization is found liable. Consider the example of a mining company whose share price keeps plummeting. Shareholders are bringing a class action suit against the directors, claiming they knew about seismic activity in the region and failed to inform investors about potentially unsafe working conditions at the mine. Which liability insurance applies in this situation?
Professional liability insurance
A drug regulatory authority has made a number of updates to its best practices policies and standard operating procedures. To remain compliant, the pharmaceutical company you work for will need to make considerable changes in key areas.
Promote employee participation in the change process Educate employees about the various aspects of the change Anticipate resistance to change and find ways to deal with it
What are some privacy concerns in the workplace? (Choose four)
Protection of computer files IT security Protection of proprietary information Corporate espionage
How can organizations help to ensure employee involvement?
Provide job task variety and autonomy, whether within a team or individually, and provide a suitable work schedule with support for employee suggestions
Which activities are associated with implementing an affirmative action plan? (Choose four)
Providing a description of the problem and how the organization plans to address it Assigning responsibility for program tasks and results Outlining how the program will be monitored and reviewed Establishing objectives to increase the number of women and minorities in the workplace
Positive employee relations can be challenging to incorporate into any organization's culture. Which strategies can organizations use to build positive employee relations? (Choose four)
Providing meaningful recognition Encouraging employee involvement Ensuring employee-management cooperation Ensuring continuous communication
Employees should be educated on when drug tests can be performed and the consequences. Consider a scenario in which an employee displays erratic and threatening behavior towards a line manager. The line manager then escalates the issue to HR, after which the employee is asked to take a drug test. For what reason has a drug test lawfully been issued in this instance?
Reasonable suspicion and cause
Which of the following actions relate to an organization's responsibilities? (Choose two)
Receiving and managing customer work or service orders Creating products or services and delivering them to customers
An electronics and IT retailer has decided to open its own call center to support customers instead of outsourcing this service to a third party. What approach should HR take to address the human capital shortfalls that could arise during this strategic implementation?
Recruit new employees who have suitable experience to manage and operate the call center
What are some features of corporate restructuring? (Choose four)
Redefines job requirements and expectations of employees Often involves changes to a company's debt-servicing schedule Helps an organization adjust to current economic conditions Moves from a top-down hierarchical structure, to a flatter organizational structure
An HR team's been tasked with promoting diversity and inclusion within a large auto retailer. While the company prides itself on its fair hiring practices and inclusive culture, the HR team is facing some opposition from employees, predominantly men, who don't believe that inclusiveness training is relevant or necessary.
Reiterate and clarify the difference between diversity and inclusiveness to employees
Identify the outcomes of the performance management process. (Choose four)
Remuneration for satisfactory performance in the form of increases or incentives Employee advancement recommendations or opportunities for promotion Measures that can be undertaken to discipline employees whose performance is inferior Plans for employee development as well as for career or succession development
Which key principal risks should organizations prioritize? (Choose two)
Safety Privacy
There are a number of legislations related to benefits that HR professionals should be well informed about.
Sarbanes-Oxley Act (SOX), 2002
You are an HR professional at a marketing firm. Last week a potentially devastating security breech occurred, when a disgruntled former employee gained unauthorized access to a server room and attempted to destroy highly confidential proprietary information. When security personnel confronted the employee, he blamed his actions on having been unfairly dismissed after chronic carpal tunnel syndrome and tendonitis, which caused his performance to suffer to the point of dismissal. Which additional measures do you recommend the organization implement to protect its assets?
Security cameras
You're interviewing candidates for the position of an account executive. Due to the number of qualified individuals, you decide that the best way to shortlist candidates is to ask each person a standard set of questions. During an interview, the candidate's answers lead you to ask questions that probe further into his background and past work experience. Which interview style best describes this situation?
Semi-structured
A company has just been informed that the Office of Federal Contract Compliance Programs, or OFCCP, will be conducting a compliance check to review the employer's record-keeping practices to ensure compliance with the various HR-specific regulations. The documentation that HR has kept pertaining to employee benefits should date back how many years in order to be compliant?
Six years
Which examples describe appropriate ways to conduct a termination meeting? (Choose two)
Speaking clearly and directly when informing an employee about termination Making it clear to an employee that the decision to terminate won't be reversed
Which professional development method should you apply to enable employees to perform tasks that are a grade above their current skill set?
Stretch assignments
A risk management process is the method an organization chooses to address negative events to avoid unwanted outcomes.
System development
When HR professionals understand risk they're better able to develop business continuity and disaster recovery plans. These plans also go hand-in-hand with clear health and safety policies, security procedures, and risk mitigation insurance. What are the elements of a business continuity plan?
Testing and exercises Business impact analysis Plan development Recovery strategies
An employee complains about the processes used to dispose of waste is inadequate. You are required to evaluate the situation.
The Corporate Social Responsibility (CRS) program
Sometimes, despite an organization's best efforts to comply with various employment and labor legislation, an employee may file a discrimination complaint. What is the second step of the EEOC complaint process?
The EEOC notifies the employer that a complaint has been filed
An employee does not want to provide survivor benefits to his spouse in the event of his death. Identify the benefit regulation that applies.
The Retirement Equity Act (REA) of 1984
Which employment legislation protects employees from mass layoffs?
The Worker Adjustment and Retraining Notification (WARN) Act
There are a number of steps involved in getting a bill through the US Congress and passed into law. Which of the following steps occur before a subcommittee studies the bill and conducts hearings? (Choose two)
The bill is numbered and referred to a committee A committee examines the bill and determines its chances of passage
Which rules apply when an employer forces a lockout? (Choose three)
The employer must continue to bargain in good faith The lockout may occur when bargaining is at a stand-still The lockout solely supports the employer's bargaining position
There are many aspects of an organization's benefits and compensation programs that employees should be kept abreast of. What information must be communicated to employees about benefits and compensation? (Choose four.)
The form in which benefit surveys are conducted When payouts only contain employee contributions The proportion employees pay toward a specific benefit What happens to benefits upon termination of employment
VUCA refers to unclear, chaotic situations in which an organization faces information gaps and unpredictable results.
There are uncontrollable market fluctuations
The Office of Federal Contract Compliance Programs, or the OFCCP, mandates that certain requirements be adhered to in how the records of job seekers that apply via the Internet are retained. Which potential applicants are covered by the OFCCP's Internet Application Rule? (Choose three)
Those who don't exclude themselves from the employer's recruitment and interviewing process and are willing to participate in it Those whom the employer deems potentially suitable for the job vacancy that's being advertised Those who demonstrate via the Internet or another digital channel that they're interested in applying for a vacancy
HR at a travel agency franchise is in the process of issuing the company's annual online employee survey to employees for completion. However, when asked to proofread it, one of the company stakeholders notices that a couple of questions in this year's survey are almost verbatim the same as in previous years. In one category, for example, respondents are asked to rate their reaction to the statement, "I have the resources I need to do my job well." When queried on the matter, HR says this is intentional. Why does HR repeat some questions in subsequent surveys?
To establish a benchmark against which to cross-reference data
HR professionals are required to be knowledgeable about the regulations related to benefits. Which benefit regulation imposes a 20% federal income tax withholding requirement on retirement plan proceeds?
Unemployment Compensation Amendments (UCA), 1992
Controlling costs is an important aspect in accounting practices related to compensation and benefits. What accounting practices should HR professionals use for tracking and reporting on compensation policies and programs? (Choose two)
Upper management sets budget expectations Departments are monitored to ensure policy compliance
The Copyright Act is a law that governs the use of content and intellectual property. Which scenarios infringe on the Copyright Act? (Choose two)
Valerie creates a marketing brochure for personal hygiene products and appends a registered white paper on the impact of poor personal hygiene without consent. Kate develops an employee performance rating system specifically for her organization. When she leaves the company, she makes use of this system in her new job.
As an HR professional in a large metal manufacturing organization, you must apply your knowledge in choosing the right benefits program for employees. The workforce is comprised primarily of low-wage production line workers who build and assemble machine parts. Many of them come from poor backgrounds with a history of emotional and mental issues. Another important consideration is that workplace injuries occur fairly frequently, since most employees operate dangerous machinery. Under ERISA, what communications requirement must you follow in relation to employees' benefits and compensation programs?
Whether employees can adjust the benefits during the year
Organizations can provide support for employees and make resources available to promote inclusion and diversity within the organization. This should be done in particular for which groups? (Choose two)
Women, African-Americans, individuals with disabilities, and former members of the military Lesbian, gay, bisexual, and transgender individuals, Asian-Americans, and Latino-Americans
Your organization has developed a new product. What strategies can you use to successfully launch this product in a new market? (Choose two)
You perform several beta tests before the full launch You coordinate training sessions to prepare employees to cope with change
