Apple Device Support 2024

Content stored on your iPhone or iPad is put into different categories automatically. What category are things like Siri voices, fonts, dictionaries, non-removable logs and caches, Spotlight index, and system data?

"Other"

Before you begin transferring the information from your current iPhone to a new iPhone, what should you do?

* Back up your current iPhone. * Ensure that you have an Apple ID and password ready. * Ensure that you've set a passcode on your current iPhone.

How can you get a new private Wi-Fi address?

* If you erase all content and settings or reset network settings on the device. * Starting with iOS 15, iPadOS 15, and watchOS 8, if your device hasn't joined the network in 6 weeks. * And if you make your device forget the network.

What is required to share a wif password wirelessly?

* Make sure both devices have the latest version of iOS or iPadOS, or macOS High Sierra or later. * On both devices, turn on Wi-Fi and Bluetooth. If either device has Personal Hotspot on, turn it off. * Sign into iCloud with your Apple ID. Then make sure that the email address you use for your Apple ID is saved in the other person's Contacts. And make sure you have their email address saved in your Contacts. * Keep the other person's device nearby, within Bluetooth and Wi-Fi range.

What is required for Instant Hotspot?

* Your iPhone or iPad (Wi-Fi + Cellular) has an activated carrier plan that provides Personal Hotspot service. * Each device is signed in to iCloud with the same Apple ID. * Each device has Bluetooth turned on. * Each device has Wi-Fi turned on.

How many failed attempts before a managed Apple ID is locked or disabled?

10 times in a row

How much iCloud storage do Managed Apple IDs get?

5GB

Personal Hotspot uses what type of connection by default?

5GHz

What is a Blueprint?

A Blueprint is a combination of settings, apps, profiles, and other identity information you can use to deploy to multiple devices.

Which of the following is required to restore your data to your iPhone from your Mac?

A USB or USB-C to Lightning cable

How can you identify a secured Wi-Fi network when selecting a wireless network to join on iPhone or iPad?

A small lock icon appears beside the Wi-Fi icon.

What is the best way to check whether a Mac is managed through an MDM solution?

Access the list in System Settings > Privacy & Security > Profiles.

Three roles that can create managed new users with managed Apple IDs:

Administrator, People Manager, Site Manager

What must you have to use most Continuity features on your Apple devices?

An Apple ID with iCloud features enabled

Which option doesn't work for creating a new Apple ID?

Apple TV

Which enhancements to the user experience are available through an MDM solution?

Automated installation of certificates and applications and configuration of email

Before backing up a device, why is it important that you review the device's content for any information you don't want to restore to other devices?

Backups can contain private information, such as passwords.

What do you need to do first when you put a device in recovery mode?

Connect the device to a Mac.

What does iCloud require to work?

Current software, an Apple ID, and an internet connection

Which setting lets your device join a cellular network while you travel internationally?

Data Roaming

What is required to set up Instant Hotspot?

Each device is signed in to iCloud with the same Apple ID

Which other option can you use if you can't revive your device and it's stuck on the Apple logo?

Enter recovery mode and attempt to restore the device.

What two things are done when you erase an iPhone?

Erasing your iPhone disassociates your Apple ID from it and removes your personal data.

Before you restore your device from iCloud backup, what is the first thing you need to do.

Factory reset the device

True or False. If you backup your iPhone to your Mac, you can also back it up to iCloud. This way you have two separate backups.

False. Creating a backup on your Mac automatically turns off iCloud backups. Remember to turn on iCloud backups again on your device if you want to continue backing it up using iCloud.

True or False. If you stop Quick Start to set up a new device you can continue where you left off later.

False. Quick Start must run uninterrupted on both iPhone devices. Ensure that you have several minutes during which you won't need your current iPhone.

True or False. Because passkeys a unique to each site, MDM cannot manage them.

False. MDM administrators can do the following: * Configure devices to securely generate a passkey for a user on a device when they visit specified websites * Restrict certain passkey creation to occur only on managed devices * Restrict users from using their passkeys to sign in using other devices

True or False. If you connect your iPhone to your Mac via cable and the status says "Attached", then you are connected to the iPhone's Hotspot.

False. If the status indicates Attached, your Mac might already be connected to another network.

True or False. If you are signed into your device with your Managed Apple ID, you can easily share your passkeys and passwords from the iCloud Keychain.

False. Passkeys and passwords stored in the iCloud Keychain of a Managed Apple ID can't be shared. The Share button is hidden or disabled when you view the details of a passkey or password stored in the iCloud Keychain of a Managed Apple ID.

True or False. Passkeys are pretty much the same as a regular password.

False. Passkeys are more secure than passwords because they're uniquely generated for every account by your own device.

True or False. You must own the device to create or use a passkey.

False. You can both create and use a passkey on a device that is not your own.

True or False. You must be signed into an Apple ID to use AirDrop.

False. You can use AirDrop without you or the person you're sending to signing in with an Apple ID.

True or False: If you use a device with both a Managed Apple ID and a personal Apple ID, your personal data and the organization's data will be merged.

False: You can continue to access your personal data with your personal Apple ID — without the organization having access to this data.

Which of the following should you turn off before you restore iPhone to factory settings?

Find My

What is the best way to check whether managed settings of iPhone or iPad devices are interacting with your troubleshooting of Wi-Fi issues?

Find the MDM profile, and tap More Details.

Which option can you access to view the current activity of Apple Configurator for Mac?

From the Apple Configurator menu bar, choose Window > Activity.

Where do you check storage settings on iPhone or iPad?

Go to Settings > General > [Device] Storage.

If using Quick Start to set up a new device fails, what should you try?

If the transfer fails repeatedly, you can restore from your iCloud backup instead.

What happens if you start a backup of your iPhone or iPad and then it loses connection to the interent?

If your device leaves the Wi-Fi network, the backup process pauses until the device reconnects. If your device is compatible and Back Up Over Cellular is turned on, the backup may continue over your cellular network.

How do you check the size of your iPhone or iPad backup?

In Settings, tap [your name] > iCloud > Manage Account Storage > Backups.

How do you eject the SIM tray from a device?

Insert a SIM-eject tool or paper clip into the hole beside the tray.

A device is managed and supervised can be...?

It's organization-owned and went through Automated Device Enrollment.

Which of the following doesn't disconnect a device from a Personal Hotspot?

Locking the screen

What does Low Data Mode do on a Personal Hotspot?

Low Data Mode helps reduce your data use. You can turn on Low Data Mode to pause background tasks like automatic updates.

Which type of backup can you use to restore a currently setup iPhone or iPad?

Mac backup

Where do you manage passkeys on a Mac?

Manage passwords and passkeys in Safari on Mac by choosing Safari > Settings, then clicking the Passwords tab.

What should you do to back up a device to a computer?

Manually initiate the backup.

What setting do you need to turn on to use the 2.4GHz connection as a Hotspot?

Maximize Compatibility

Can Managed Apple IDs have their pictures backed up on iCloud Photos?

No

Can a Managed Apple ID use an iCloud Mail Account?

No

Can a regular family can create and manage Apple IDs to restrict access.

No. Only organizations can create and manage a Managed Apple ID to administer access to Apple services and organization resources and to distribute applications.

Which of these is a valid reason that passkeys are more secure than passwords?

Passkeys are uniquely generated for every account by your own device.

How do you get an iPhone into recovery mode?

Press and release the volume up button, press and release the volume down button, and press and hold the side button until the recovery mode screen appears.

What can you use to set up your new iPhone or iPad wirelessly?

Quick Start

What are three ways iPhones & iPads free up free space?

Remove items that can be downloaded again or aren't needed anymore. Removes temporary files. Clears the cache on your device.

What OS is required to use passkeys with a Managed Apple ID?

Requires iOS 17, iPadOS 17, macOS 14 (Sonoma), or later.

Where do you turn on sync for iCloud Passwords and Keychain?

Settings > Apple ID > iCloud > Passwords and Keychain

Where on iPhone or iPad can you find the Erase All Content and Settings option?

Settings > General > Transfer or Reset

How do you see if an iPad or iPhone is managed?

Settings > General > VPN & Device Management

A user can't print at the office while using their Managed Apple ID on their user-owned iPhone. During troubleshooting, where would you check for MDM settings interacting with AirPrint?

Settings > General > VPN & Device Management > Managed Account > Profiles and Device Management

A user wants to view the passkeys and passwords they've stored with a personal Apple ID on their iPhone using Safari. Where should you tell them to check?

Settings > Passwords

Which of the following does Apple Configurator for Mac back up?

Settings. When you back up a device, all the configuration profiles and settings are in the backup.

What happens if you complete the setup of a new Apple device without signing in with an Apple ID?

Some services and features are unavailable until an Apple ID is associated with the device.

Which of these services does iCloud provide?

Storage, backup, and file recovery

What must you do when you create an encrypted backup on your computer?

Store the password somewhere safe.

How do you see if a Mac is managed?

System Settings > Privacy & Security > Profiles

How do users reset passwords for managed Apple IDs?

The Administrator will need to reset the password.

What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac?

The restore attempt can't continue.

In the App Store, a user can browse and view apps but can't buy them. Why?

The user is signed in with a Managed Apple ID.

A user prefers the convenience of using passkeys on their personal iPhone. However, they can't use AirDrop to send any passkeys from their organization-owned Mac to their personal iPhone — even when Bluetooth and Wi-Fi are working on both devices. What is the most likely underlying reason for this?

Their organization-owned Mac is using a Managed Apple ID.

How do Apple ID administrators reset their password if there are no other administrators?

They must use the iforgot.apple.com website to reset their password for Apple Business Manager,

Where are passkeys stored on iPhones & iPads?

To manage passkeys and passwords on iPhone and iPad devices, tap Settings > Passwords.

Where do you find your Personal Hotspot password?

To view your Personal Hotspot password, tap Settings > Personal Hotspot on your iPhone.

True or False. Personal Hotspot remains active even when the screen of the host device is locked.

True

True or False. iCloud automatically backs up your iPhone or iPad every day.

True

True or False. iCloud is encrypted by default.

True

True or False: You can complete the initial setup and configuration of a new Apple device without signing in with an Apple ID.

True

If you have no service while traveling internationally, what should you try?

Try turning on data roaming.

Which of the following do you need to do on your iPhone before you restore from a Mac backup

Turn off Find My

What is a reason to revive a device?

Unsticking the device from the Apple logo or a blank screen

Your MDM administrator turned on the "Managed App's stored data in iCloud" MDM restriction. How does this affect users with managed iPhone and iPad devices?

Users can't store data from managed apps in iCloud.

When can your Mac use Personal Hotspot on your iPhone to connect to the internet?

When your Mac and your iPhone are within range of each other

What is Universal Control?

When your Mac is near another Mac or iPad, you can use a single keyboard and trackpad, or a connected mouse, to work across the devices.

Which connection option requires a Personal Hotspot password?

Wi-Fi

Which option turns off Auto-Login when joining a captive network without valid credentials on iPhone or iPad?

Without Internet

What must be enabled to use Continuity features?

Wi‑Fi and Bluetooth

What can you do when you sign in to your Apple ID on another Apple device?

You can sync designated data and settings from your other devices.

After you have successfully moved your content to your new iPhone, what is one more thing that you may need to do?

You might need to transfer the SIM card or eSIM from your current iPhone to your new iPhone.

If your Apple ID is set up with two-factor authentication, what do you need to restore from iCloud backup?

You need both your password and access to a trusted device or trusted phone number.

What do you need to restore from iCloud?

You need your device, a Wi-Fi network, your Apple ID credentials, and an iCloud backup.

When connecting to Personal Hotspot with Wi-Fi, what is the name of the network?

Your device name

What settings must be enable to use passkeys?

iCloud Keychain and two-factor authentication must also be turned on.

What are three ways to backup an iPhone and iPad?

iCloud, Mac, Apple Configurator

What is the minimum OS required to use passkeys?

iOS 16, iPadOS 16, macOS 13, tvOS 16, or later.

What iOS is required to use Continuity features with a Managed Apple ID?

iOS 17 or later, iPadOS 17 or later, and macOS Sonoma or later

To use a 2.4GHz connection on an iPhone, what models does it work on?

iPhone 12 or later