APSM Chapter 8

The _____ model describes a conflict in terms of behavior, consequences, and feelings. a. initiating conflict resolution b. accommodating c. BCF d. collaborating

BCF

According to the stress tug-of-war analogy, which of the following situations results in a decrease in performance? a. Stress management techniques are dominant. b. Causes of stress are dominant. c. There is a balance between stress management and causes of stress. d. Functional stress is dominant.

Causes of stress are dominant.

Which of the following players does not exhibit expert power? a. Michael Jordan b. Maria Sharapova c. Don Childs d. Robinson Cano

Don Childs

_____ exists when disagreement and opposition support the achievement of organizational objectives. a. Functional conflict b. Dysfunctional conflict c. Conflict d. Friction

Functional conflict

________ is the process through which two or more parties who are in conflict try to come to an agreement. a. Postponement b. Negotiating c. Reciprocity d. Functional conflict

Negotiating

Which of the following statements describes the relationship between personality, perception, and attitude? a. Personality affects perception and attitudes. b. Personality affects perception but has nothing to do with attitudes. c. Personality affects attitudes but has nothing to do with perception. d. Personality has nothing to do with either perception or attitude.

Personality affects perception and attitudes.

Which of the following is not a step in the initiating conflict resolution model? a. Plan a BCF statement that maintains ownership of the problem. b. Present your BCF statement and agree on the conflict. c. Ask for and give alternative resolutions. d. Make an agreement for change. e. Retain the services of a mediator.

Retain the services of a mediator.

Which of the following is not a guideline for developing political skills? a. Learn the organizational culture. b. Learn the power players. c. Surprise your boss. d. Be an honest team player. e. Resolve conflicts.

Surprise your boss.

____ is a network of alliances that will help a manager achieve an objective. a. Politics b. Reciprocity c. Networking d. A coalition

a coalition

Passively giving in to the other party exemplifies the management style of a. avoiding conflict b. accommodating conflict c. forcing conflict d. negotiating conflict e. collaborating in conflict

accommodating conflict

Which of the following is (are) considered important political behavior? a. networking b. reciprocity c. coalition building d. all of these

all of these

A neutral third party who makes a binding decision to resolve a conflict is a(n) a. mediator b. arbitrator c. negotiator d. conflict resolution consultant

arbitrator

Passively ignoring conflict exemplifies the management style of a. avoiding conflict b. accommodating conflict c. forcing conflict d. negotiating conflict e. collaborating in conflict

avoiding conflict

______ is the process of creating obligations, developing alliances, and using them to accomplish objectives. a. Politics b. Reciprocity c. Networking d. Coalition building e. none of these

b. Reciprocity

Assertively seeking the best solution agreeable to all exemplifies the management style of a. avoiding conflict b. accommodating conflict c. forcing conflict d. negotiating conflict e. collaborating in conflict

collaborating in conflict

_____ exists whenever people are in disagreement and opposition. a. Functional conflict b. Dysfunctional conflict c. Conflict d. Friction

conflict

Relationships with influential people yield a. reward power b. legitimate power c. referent power d. information, or expert, power e. connection power

connection power

Agreeableness is a state of being a. emotionally stable b. cooperative c. willing to try new things d. organized

cooperative

Job satisfaction is a. indirectly related to absenteeism and performance b. directly related to absenteeism and performance c. unrelated to absenteeism and performance d. indirectly related to absenteeism and directly related to performance

directly related to absenteeism and performance

Extroverts are known to a. avoid people b. act irresponsibly c. be unwilling to try new things d. enjoy meeting new people

enjoy meeting new people

A mediator is a neutral third party who makes a binding decision to resolve a conflict.

false

Agreeableness is the opposite of being competitive

false

Attitudes affect perception, but perception does not affect attitudes.

false

Introversion and extroversion are the same thing.

false

Job performance is not affected by job satisfaction

false

Legitimate power is personal power, and referent power is position power.

false

Michael Jordan, Lebron James, Ichiro Suzuki, and Tom Brady all have low levels of expert power.

false

Reciprocity is the process of developing relationships for the purpose of socializing and politicking.

false

Stress is best described as a situation in which people feel overwhelmed by anxiety, tension, and pressure.

false

The ability to influence others' behavior is called charisma.

false

The five conflict management styles are avoiding, competing, negotiating, accommodating, and collaborating.

false

The initiating conflict resolution model describes a conflict in terms of behavior, consequences, and feelings.

false

The personality traits in the Big Five trait system are introversion, disagreeableness, neuroticism, professionalism, and experience.

false

The stress tug-of-war analogy simply means you are constantly trying to maintain a balance between the causes of stress and stress management techniques so your performance remains level.

false

Using aggressive behavior to achieve objectives exemplifies the management style of a. avoiding conflict b. accommodating conflict c. forcing conflict d. negotiating conflict e. collaborating in conflict

forcing conflict

One who has data needed by others has a. reward power b. legitimate power c. referent power d. information, or expert, power e. connection power

information, or expert, power

Perception is based on a. internal as well as external factors b. functional conflict c. networking d. the Pygmalion effect

internal as well as external factors

Politics a. is always to be avoided b. is a reality of organizational life c. becomes less important as the level of management increases d. is seldom used by managers

is a reality of organizational life

The avoidance conflict resolution style creates a _____ situation because the conflict is not resolved. a. win-lose b. lose-lose c. win-win d. It may be any of these.

lose-lose

Resolving conflicts through assertive give-and-take exemplifies the management style of a. avoiding conflict b. accommodating conflict c. forcing conflict d. negotiating conflict e. collaborating in conflict

negotiating conflict

Developing relationships for the purpose of socializing and politicking is called a. politics b. reciprocity c. networking d. coalition building

networking

Which of the following is one of the Big Five personality traits? a. introversion b. disagreeableness c. neuroticism d. openness to experience

openness to experience

_____ power is derived from the follower based on the individual's behavior. a. Position b. Personal c. Organizational d. Earned

personal

The first step in the initiating conflict resolution model is to a. present your BCF statement b. ask for and give an alternative resolution c. plan a BCF statement d. make an agreement for change

plan a BCF statement

Networking, reciprocity, and coalition are all _____ behaviors. a. political b. power-based c. self-serving d. manipulative

political

_____ is the process of gaining and using power. a. Politics b. Reciprocity c. Networking d. Coalition

politics

The ability to influence others' behavior is called a. politics b. power c. networking d. coalition

power

_____ power is a form of personal power. a. Reward b. Legitimate c. Referent d. Coercive

referent

Influencing others with something of value to them yields a. reward power b. legitimate power c. referent power d. information, or expert, power e. connection power

reward power

Perception involves a. selecting, organizing, and interpreting environmental information b. determining the reasons for behavior c. screening information in favor of the desired outcome d. generalizing the behavior of a group to one individual

selecting, organizing, and interpreting environmental information

The body's reaction to environmental demands made on it is called a. stress b. the fight-or-flight reflex c. environmental adjustment d. panic

stress

In the analogy of the stress tug-of-war, you are constantly trying to maintain a balance between the causes of stress and a. relaxation techniques b. stress relievers c. personal satisfaction d. stress management techniques

stress management techniques

Situations that cause overwhelming anxiety, tension, and pressure are known as a. stress b. stressors c. burnout d. overload

stressors

A coalition is a network of alliances that will help a manager achieve an objective.

true

An arbitrator is a neutral third party who makes a binding decision to resolve a conflict.

true

Conflict arises when we fail to make explicit our own expectations and fail to inquire into the expectations of other parties.

true

Functional conflict exists when disagreement and opposition support the achievement of organizational objectives.

true

Networking, reciprocity, and coalition are alike in that all are political behaviors used to help accomplish objectives.

true

Politics is the process of gaining and using power.

true

Position power is delegated down the chain of command, whereas personal power is derived from followers based on the person's behavior.

true

Stressors are situations in which people feel overwhelmed by anxiety, tension, and pressure.

true

The BCF model describes a conflict in terms of behavior, consequences, and feelings.

true

The first step in the initiating conflict resolution model is to plan a BCF statement that maintains ownership of the problem.

true

The president of the NCAA is a powerful person.

true

The process of perception includes organizing information

true

The second factor in the perception process is the information from the external environment.

true

With so many television channels crammed with sports content, announcer personalities are pivotal in attracting viewership.

true