AUT 101-Chapter 1

7. True or False? A hybrid vehicle uses two different power sources.

true

20. Ongoing technical training and support is available from:

(B) Auto manufacturers.

Deductible

-often, according to the terms of a warranty, the owner must pay a certain amount of money, called the deductible. The manufacturer pays for all repair costs over the deductible amount.

Jobbers

-sell parts and supplies to shops and do-it-yourselfers

Aftermarket

-the network of businesses that supplies replacement parts and services to independent service shops, specialty repair shops, car and truck dealerships, fleet and industrial operations, and the general buying public.

16. A technician must have a minimum of ______of hands-on work experience to get a ASE certification. (B)

2 year(s)

3. List at least five different types of businesses that hire technicians. Describe the types of work these businesses handle and the advantages and disadvantages of working for them.

Dealerships-New car dealerships serve as the link between the vehicle manufacturer and the customer. They are privately owned businesses. Most dealership are franchised operations, which means the owners have signed a contract with particular auto manufacturers and have agreed to sell and service their vehicles. Advantages-Technical support, equipment, and the opportunity for ongoing training are usually excellent. You have a chance to become very skillful in working on the vehicles you service. Disadvantages-Working on one or two types of vehicles does not appeal to everyone. Some technicians want diversity. Independent Service Shop-may service all types of vehicles or may specialize in particular types of cars and trucks, or specific systems of a car. Technicians have the opportunity to become very skillful in one particular area of service. Franchise Repair Shop-these shops do not normally service and repair all of the systems of the automobile. However, their customers do come in with a variety of service needs. Advantage-Technicians employed by these shops have the opportunity to become very proficient in many areas of service and repair.Store-Associated Shops-large stores that sell automotive part that often offer certain types of automotive services, such as brake, exhaust system and wheel and tire work which a technician can get very skilled at doing not a variety of options outside of that. Fleet Service and Maintenance-Any company that relies on several vehicles to do its business faces an ongoing vehicle service and PM problem. Technicians have the same opportunities and benefits as technicians at a dealership. Good career opportunities are available in this segment of the auto service industry.

12. Which of the following businesses perform work on only one or two automotive systems?

Fleet service departments (D)

2. Explain the basic requirements for becoming a successful automotive technician.

Have an understanding of electronics, the ability to repair and service mechanical systems and the dedication to always be learning something new

5. Explain the implied difference between someone who is called a mechanic and one what called automotive technician.

Individuals skilled in automotive service are called technicians not mechanics because mechanics stresses the ability to repair and service mechanical systems while technicians may work on all systems of the car.

1. Give a brief explanation of how electronics and legislation have had an effect on today's vehicles.

New laws and electronics has influenced car designs by requiring automobiles be safer and running cleaner. This has pushing the cars in the direction of getting better gas mileage as well as being environmentally friendly such pushing upgrades in electronic technology in vehicles to regulation things such as emissions.

13. Normally, whose job is it to greet the customer and complete the repair or work order?

Service advisor (D)

18. Technician A says battery warranties are often prorated. Technician B says most prorated warranties have a deductible. Who is correct?

Technician A (A)

14. Technician A says that all an individual needs to do in order to become certified by ASE in a particular area is to pass the certification exam in that area. Technician B says that the questions on an ASE exam often force the test taker to choose between two distinct repair methods. Who is correct?

Technician B (B)

Automotive Service Excellence (ASE)-

The national Institute for Automotive Service Excellence (ASE) has a voluntary certification program for automotive, heavy-duty truck, auto body repair, and engine machine shop technicians.

4. Name the different ways that you can gain work experience while you are a student.

You can gain experience as an student by doing: Job shadowing programs, Mentoring programs, Cooperative Education and Apprenticeship Programs, Part-time Employment and Postgraduate Education opportunities.

15. To be successful, today's automotive technician must have:

an understanding of electronics, the ability to repair and service mechanical systems and the dedication to always be learning something new (D).

Original equipment manufacturer (OEM)-

are parts and equipment manufactured by the original vehicle manufacturer

Preventive maintenance (PM)-

are recommended maintenance services that should be performed according to a specific schedule because they are designed to prevent problems

8. The government-mandated warranty that specifically covers the catalytic converter(s) and engine control module is the:

c. Federal Emissions Performance Warranty

Warehouse distributors (WDs)-

carry substantial inventories of many part lines and distributors that are sold parts to by vehicle manufacturers and independent parts manufacturers.

11. Repair work performed on vehicles still under the manufacturer's warranty is usually performed by

independent service shop or dealerships (D).

Service advisor-

is a person who greets customers at a service center and is a liaison between the customer and the technician in most dealerships.

Shop foreman-

is the one who helps technicians with more difficult tasks and serves as the quality control expert.

19. Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the general public are called:

jobbers. (C).

17. An experienced technician who passes all eight basic ASE automotive certification tests is certified as a(n):

master automotive technician. (B)

10. In a large new car dealership, the individual who oversees the operation of the service department, parts department, and body shop is the:

service director (B).