ba 302 ch. 10 quiz

In which of the following scenarios would you expect high performance? Question 1 options: The team members seem to get along well enough, but on occasion they will argue about a number of issues. The three partners have an interesting relationship. Partner A is almost always in agreement with Partner B, but fights constantly with Partner C. Partners B and C get along at times and fight at times. The five team members never have a negative word to say to each other; there never seems to be any conflict on the team. The two members of the team are constantly bickering. One never says anything without the other disagreeing.

The team members seem to get along well enough, but on occasion they will argue about a number of issues.

Which of these is NOT a way to stimulate productive conflict? Question 2 options: ask someone on the team to play devil's advocate and offer alternate ideas allow team members to come up with their own ideas and allow for some ambiguity in the process be sure to critique or reprimand any solutions that do not agree with the team leader's create a competition between teams

be sure to critique or reprimand any solutions that do not agree with the team leader's

Which of the following is a positive outcome of conflict in the organization? Question 3 options: enhanced volunteering behavior accurate assumptions individual task satisfaction increased creativity

increased creativity

Which of the following is considered a root cause of conflict in the workplace? Question 5 options: personality differences organizational tenure task independence compatible goals

personality differences

Which of the following is the first phase of the negotiation process? Question 9 options: A) investigation B) presentation C) bargaining D) determining BATNA

A) investigation

The competition conflict handling style Question 6 options: A) is a middle ground style. B) is highly assertive but low on cooperation. C) is cooperative and unassertive. D) is uncooperative and unassertive.

B) is highly assertive but low on cooperation.

The conflict handling style that is middle ground where an individual's desire to get his or her way but respect others' goals is Question 8 options: A) accommodation. B) competition. C) compromise. D) avoidance.

C) compromise.

The collaborative conflict handling style is Question 10 options: A) high in competitiveness and low in cooperativeness. B) low in competitiveness and high in cooperativeness. C) high in cooperativeness and high in competitiveness. D) low in cooperativeness and low in competitiveness.

C) high in cooperativeness and high in competitiveness.

The BATNA is Question 7 options: A) the first phase of the negotiation process. B) the process of making concessions in negotiation. C) important to assisting you in deciding whether to accept an offer or not. D) a delaying tactic in negotiation.

C) important to assisting you in deciding whether to accept an offer or not.

Which of the following statements regarding negotiation strategies is correct? Question 4 options: Listening is a key element in the integrative approach to negotiation. An adversarial stance is needed to begin integrative negotiation. Focusing on a "fixed pie" in negotiations is a good approach because it controls the number of options to be considered. Reviews of negotiation experiments indicate that in almost all those situations where an integrative approach to negotiations could be adopted, such an approach was utilized.

Listening is a key element in the integrative approach to negotiation.