BADM 236 FINAL

For optimal interaction, workplace teams should have this many members.

4-5 members

If a deductively valid argument that contains a false premise has a true conclusion, which of the following can be said about that conclusion?

It is a matter of good luck.

Which of the following is TRUE of the validity of arguments?

It is possible for an argument to be valid even though its premise and conclusion are not true.

What does it mean when reasoning is valid or correct?

It means the premises we employ provide good grounds for accepting the conclusion we draw.

To demonstrate tolerance and tact in the workplace, which of the following should you do?

Keep your personal opinions of people private.

Which of the following is the best advice regarding workplace conversation?

Learn to listen actively, expecting to learn something.

Which of the following is NOT one of the three conditions that must be satisfied in order that our reasoning be cogent?

Our reasoning agrees with our background beliefs.

Which statement about persuasion in business communication today is most accurate?

Persuasive tactics are more impersonal today than they were many years ago.

Which of the following will increase the effectiveness of an online sales message?

Sending it only to receivers who have given you permission to send them e-mail marketing messages.

Which of the following is TRUE of matters of fact?

They can be either true or false.

For three of the following purposes, a meeting is usually helpful. Which one probably doesn't require a meeting?

To share information

Which of the following is true about short persuasive messages submitted online?

Tweets and other online posts can be used to project a professional, positive image.

One technique that improves business writing is the use of empathy, which allows you to adapt the message to the readers' needs. An acronym that you should keep in mind to help you do this is

WIIFM

Which of the following sentences is written in active voice?

We will provide your password after you have completed the form

Learning the techniques of sales writing can help you

all of these are benefits of learning sales writing techniques

Which word indicates a premise?

because

Personal attacks, rudeness, and disrespectful comments relate most closely to which trait required for positive workplace relations?

civility

Reasoning can be either _______.

cogent or fallacious

All of the following would have a positive impact on team behavior except

competing for individual recognition.

When preparing a business message, you should make your writing audience oriented. Audience oriented means

concentrating on looking at the message from the receiver's perspective

Because anyone can gain access to it, you should not leave private or ______________________ information when leaving a voice mail message.

confidential

Business messages are most effective when they convey which type of tone?

conversational

The following is an example of this kind of valid argument. 1. If this wire is made of copper, then it will conduct electricity.2. This wire is made of copper.3. This wire will conduct electricity.

deductive validity

AIDA, the indirect strategy for persuasive messages, seeks to gain the attention, interest, ________, and action of the audience

desire

The idea behind valid induction is that of learning from ______.

experience

As Human Resources Manager, Claire must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Claire to deliver this message is

face to face conversation

The richest mode of communication among the following would be

face to face interaction because it provides both verbal and non verbal messages

A conflict between two members of a meeting should be ignored so that the meeting can progress as planned.

false

A written report is a richer communication medium than a face-to-face conversation because a report can be revisited and revised if necessary.

false

Effective sales messages focus on three to five selling points to keep the reader interested

false

In developing a claim message, you should leave the adjustment (or solution) up to the receiver so that you do not sound too demanding.

false

Providing distractions is viewed as an effective technique to deal with group differences.

false

The most effective sales messages follow the AIDA strategy, which seeks to elicit desire in the closing.

false

The opening of a sales message is less important than the body.

false

Tweets are effective in persuading others only if they include all four parts of the AIDA strategy.

false

Using the "you" view is an effective way for writers to avoid taking on blame in business messages

false

When answering phone calls for others, you should provide information about colleagues' whereabouts if they are not in the office.

false

Which of the following would help to create a conversational but professional tone in a business message?

familiar words and personal pronouns

The term Media Richness describes the effectiveness of certain types of conversations. Which of the following is an example of the lowest level form of media richness?

flyer

Inductive reasoning is ______ used in everyday life.

frequently

The following is an example of this kind of argument.

inductive validity

Effective persuasion has the aim of __________________ others

influencing

Social ____________________ points to an understanding of culture and life that helps us negotiate interpersonal and social situations.

intelligence

The following statement is a ______ of ________.

matter of fact

The form of the argument stated as: 1. If A then B 2. A (therefore) 3. B is called _______.

modus ponens

To increase your own effectiveness and professionalism, you should make it a personal rule not to _________________ during meetings; this includes avoiding texting and checking e-mail.

multitask

According to Socrates, the unexamined life is _______.

not worth living

In today's digital age, professionalism requires all employees to maintain a positive ____________________ presence.

online

When a workplace message is urgent and can't wait, which of the following would be the most effective communication channel?

phone

____________________ refers to the sound vibration frequency (the highness or lowness) of our voices, which are most engaging when they rise and fall in conversational tones.

pitch

An effective direct-mail sales letter

presents information completely, using a personalized tone.

The primary purpose for sending business messages is typically to inform or persuade. A secondary purpose should be to

promote goodwill

The following statement represents a ______ of _______.

question of values

In order to benefit from the sciences, a person must be _______.

reasonably intelligent

According to the text, it is important that our worldviews contain at least some well-founded beliefs on _______.

scientific theories

Byron has ended a sales message with the sentence Book your vacation by May 15 to receive our reduced rate. What technique is he using to motivate action?

setting a deadline

___________________ intelligence requires us to interact well, be perceptive, and show sensitivity toward others.

social

Positive language in business messages

tells what is and what can be done.

Media richness refers to

the extent to which a channel represents all of the information available

From a strictly logical perspective, the only criterion for a successful argument is _______.

the quality of the argument itself

Which of the following is the best example of bias-free language?

the servers at café divine are always professional

A manager's goals in writing a persuasive memo to employees using the indirect strategy are to present a strong but honest argument and to avoid manipulation or trickery.

true

An important factor affecting channel choice is the importance of the message

true

An in-person, face-to-face meeting is the richest of all available media

true

Citing others' expert opinions and research to support your position is an effective way to establish your credibility for a persuasive message

true

Digital communication (such as e-mail or social media) has much opportunity for distraction and breakdown

true

Effective communicators encourage feedback to help them know that their messages have been understood.

true

Most business messages replace conversation, so they are more effective when they convey an informal tone.

true

One effective strategy for crafting online sales messages is letting receivers know how they may opt out of receiving future messages.

true

Online sales messages are generally shorter than direct-mail messages

true

Persuasion today is more impersonal than in the past.

true

Please enjoy your food or drinks before entering our store is an example of a positive message

true

Social networks are an integral part of the way businesses of all sizes aim to persuade today.

true

The validity of an argument has nothing to do with the truth of its premises or conclusion.

true

When placing a call, your introduction should include three parts.

true

When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal messages and

use the richest media available

In the digital age, work is increasingly being viewed as ________________________ rather than a place you go.

what you do

In crafting e-mail sales messages, the term above the fold refers to

your primary points appearing early in the message