Baldrige National Quality Program- midterm 1

______________________-Performance measurements need to focus on key results

Focus on results and creating value

___________________________- What are key determinants of success for out settings? Who are out patients and stakeholders? How are our goals consistent without mission/vision/values What data collection and reporting capabilities are necessary

Lessons for managers

__________________-Measurement and analysis of organizational performance is needed for guiding clinical and administrative improvements

Management by fact

______________________________ Making meaningful change to improve an organization's services and processes

Management for innovation

Manager's role in process improvement includes systems to ensure that employees have ___________ and ____________ necessary to implement improvements Importance of _____________________ within organization towards _______________ Sugest systematic choice of performance indicators

information and tools alignment of efforts common goals

Baldridge award- In Health Care 1.Visionary _____ 2._____ Focus 3.Organizational & Personal _________ 4._______ Staff and Partners 5.__________ 6.__________Focus 7.Management for ______________ 8.Management by __________ 9.Public ________ and _________ Health 10.Focus on _______ and creating __________ 11.Systems Perspective

leadership patient learning valuing future innovation fact responsibility and community results and value

Horizontal arrow in center of framework links the __________ Triad to the ___________ Triad

leadership results

Performance excellence framework- -Leadership, Strategic Planning, and Focus on Patients & Customers Form a "___________" -Human resources, Process Management, and Results Form the "Results Triad" -All actions (in this model) point toward __________, ____,_____,________,_____ and ________- operations yield organizational results

leadership, strategic planning patient and customers leadership triad human resources results results composite of organizational, patient, customer, market, financial and internal

BNQP Model describes essential elements for __________________ and their _________________ -Encourages managers to base decisions, strategies -QM in HSOs to focus on (leadership, strategic planning, measurement and human resources) to achieve desired org'l results

organizational effectiveness and their realtionship

Set criteria for performance excellence across industries Key characterstics of hc org's framework -_________ environment -Health insurance/government as ______________ -_____________ and competitive relationships

regulation principle payers cooperative

What are the 6 baldridge categories?

1.leadership 2. strategic planning 3.patient focus and other customer market 4. human resources 5. process management 6. results

______________-1987 - Reagan administration Federal quality legislation managed by U.S. Commerce Dept (National Institute of Standards & Technology)

Baldridge national quality improvement act

What are some patient focus attributes for Baldridge?

Delivery of health services must be patient focused All attitudes of patient care delivery (medical and nonmedical) support the values of patient satisfaction

________________________-Leaders need to emphasize the responsibility the organization has to the public and foster improved community health

Public Responsibility and Community Health

What are some organizational and personal learning attributes for baldridge?

Refers to continuous improvement of existing approaches and systems Fosters an environment that is conducive to system change, leading to new goals and approaches Learning is embedded in the operation of the organization

What are some Leadership attributes Baldridge?

Senior leaders set directions and focus Creates patient focus Clear and visible values Sets high expectations balancing needs of all stakeholders Ensures creation of systems, strategies an methods for achieving excellence and innovation in service

________________- Successful management requires ____ and ________-- ____________- looking at the organization as a whole and focusing on what is important for the larger entity _________- concentrating on key organizational linkages among the required [Baldrige] criteria

Systems perspective Synthesis and alignment synthesis alignment

What are some Agility characteristics for Baldridge?

The capacity for rapid change and flexibility are a necessity for success The cycle of introduction, application and improvement of many health care services is increasingly short and rapid Fasters and more flexible responses to patient and other customers is critical

What are some Valuing staff and partner characteristics?

The organizations success depends increasingly on the knowledge, skills, and motivation of the staff and partners Valuing staff means committing to their satisfaction development, and well being

Charactertics of focusing on the future for Baldridge?

Willingness to make long-term commitments to key stakeholders Patient, families, staff, communities, employers, payers and students Anticipation of future chages in the health care delivery system throughout the organizational planning process

Congress established the Malcolm Baldrige National Quality Award to: -promote ________ -recognize ____ and _______ achievements of U.S. organizations -_____ and _______ these organizations' successful performance strategies -Between 2005 and 2011 ____ US organizations applied for Baldridge national quality aware -These award winners serve as national role models 2011 award winners - Henry Ford Health System, Schneck Medical center, Southcentral foundation

awareness quality and business publicize and share 2005 and 2011 551