BAS 283: Chapter 12: Homework

Dick is a customer service representative for William's Global Paints in New York City. Dick enjoys living and working in New York City because of the availability of public transportation as he does not own a car. William's Global Paints recently announced that they are giving a free monthly parking space to the worker with the highest level of customer service. This announcement does not affect Dick's level of motivation due to the impact it has on his

valence.

If an employee with the same job and background at one of The Container Store's competitors is paid 50-100 percent less than a Container Store employee, the competitor's employee may decrease their effort at work. Which of the following theories most closely explains this behavior?

Equity Theory

The Container Store pays employees 50-100 percent above the retail industry average. Based on what you know about Herzberg's two-factor theory, this above-industry pay is most related to which factor?

Hygiene

All employees who have been with Acuity Insurance for fewer than five years are invited to special social events that range from happy hours and kayaking trips to bean bag tournaments, NCAA March Madness competitions, and other events that encourage employees to socialize. Which of McClelland's three needs seems to be addressed here?

Need for affiliation.

At Acuity Insurance, 20-30 employees each month are recognized through the Magic Happens program. The program begins by posting any positive feedback from customers, agents, or colleagues outside the local cafeteria. Next, one employee is drawn from this list and the positive feedback is shared over voicemail to all employees throughout the company. This employee also receives a $100 cash gift card. Based on reinforcement theory, what type of reinforcement does the Magic Happens program represent?

Postive Reinforcement

Based on goal-setting theory, which of the following is true of the SkyBlue incentive plan?

The goals are specific.

According to McClelland's Acquired Needs Theory, drivers are likely to attempt to earn high star ratings to fulfill their need for ________, and use ________ power to influence how customers rate them.

acievement; personal

According to Maslow's Hierarchy of Needs Theory, which "need" is fulfilled by the bonuses that are made available to Uber employees (e.g., the performance-based bonuses for nondrivers, the referral bonuses for drivers)?

esteem

Bill has low self-efficacy. As a result, his __________ tends to be low.

expectancy

The goal seems to be a nonstarter for the team as they have never mishandled fewer than 200 bags, let alone hitting the goal of 100 bags. Based on expectancy theory, this is a(n) ________ problem.

expectancy

A person's belief that the effort they put into completing a task will lead to performing at a desired level is called

expectancy.

Angelo's boss frequently exhorts his subordinates to work harder by promising them a substantial bonus at the end of each quarter. However, bonuses are only sporadically awarded regardless of meeting performance goals. As a result, Angelo's ____________ may be low.

instrumentality

Lucas is concerned that even if he puts forth effort and performs as expected, there are other individuals (i.e., flight crew, gate agents, etc.) who can still cause the on-time performance goal not to be met. Based on expectancy theory, which of the following is most closely related to Lucas's concern?

instrumentality

The team raises concerns about the volume of bags they have compared to smaller regional airports. Specifically, Sophia mentions that they have to work just as hard, if not harder, than crews at smaller airports, but are held to the same margin of error. Which of the following best portrays what Sophia is feeling?

negative inequity

Adams' Equity Theory suggests that because Uber's base salary is on par with other tech giants then employees across these organizations at least have similar ________ and would perceive there to be ________.

outputs; equity

Uber's decision to closely link bonuses to performance evaluation ratings is most closely related to which type of organizational justice?

procedural justice

Deactivating drivers if they don't meet the minimum standards set by Uber is a form of

punishment.

At The Container Store, part-time workers also get health benefits. Moreover, the company matches employees' contributions to a 401(k) account up to 4 percent of pay. Which level of Maslow's hierarchy of needs do these two programs cover?

safety

Sophia mentions that $250 is not even 1 percent of her salary and she does not seem motivated by the amount of the bonus. Based on expectancy theory, Sophia's lack of motivation can be attributed to which of the following?

valence