Basic Communication Unit Quiz

Why is verbal communication often the most effective way to communicate?

It allows for instant feedback, clarity, and understanding.

What can a health care worker do to ensure that a patient understands medical information?

Use appropriate lay terms.

What form of communication is used to indicate informed consent?

Written

What does a receiver do to decode a message?

Apply their own frame of reference

Which active listening technique involves asking questions to get a more concise explanation?

Clarification

Which of the following is the best definition of communication?

Exchanging messages

Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken once a day with a full glass of water. Which of the following is the goal of Alexia's communication with Mrs. Phillips?

Give instructions to patients

Which of the following is NOT true of communication in health care?

Health care workers should cross their arms when speaking with patients.

Which of the following is a benefit of oral communication over written communication?

It provides immediate feedback.

Which of the following is NOT a method of nonverbal communication?

Lay terms

Which of the following is an example of audience?

Nurses of West Pediatric office

Which of the following refers to the physical space between people?

Proximity

Which active listening technique involves empathy?

Reflection

Which of the following is NOT a desirable communication skill?

Roll your eyes when you do not agree.

According to the communication process, who provides information?

Sender

In verbal communication, how is emotion expressed?

Tone of voice