BCIS 3610
Payroll transactions and billing are typically done via _____.
Batch processing
In the context of enterprise resource planning (ERP) systems, the most efficient and effective ways to complete a business process are called _____.
Best practices
The smallest piece of data used by a computer is a(n)_____.
Bit
All of the following are examples of someone using personal productivity software EXCEPT _________.
Callie entering a customer's order into a restaurant's ordering system
Liesel is an entrepreneur, and she'd like to publish a website for her small business. Liesel ____________.
Can use hosting services
A command-based user interface employs icons and menus that people use to send commands to the computer system.
False
A computer-based information system (CBIS) is a single set of hardware, databases, networks, people, and procedures configured to collect, manipulate, store, and process data into information, but the CBIS does not include software.
False
A designer would use computer aided manufacturing (CAM) to create, analyze, and modify the design of a component.
False
A management information system (MIS) goes beyond a traditional decision support system (DSS) by providing immediate assistance in solving problems.
False
A management information system (MIS) is exactly the same as a transaction processing system (TPS); the two terms can be used interchangeably.
False
A podcast is a video broadcast over the Internet.
False
A sustaining innovation is one that initially provides a lower level of performance than the marketplace has grown to accept.
False
A wide area network (WAN) is a telecommunications network that connects users and their computers in a geographical area that spans a campus or business park, but not beyond the city limits.
False
According to Porter's five-forces model, the more the forces combine in any instance, the less likely firms will seek competitive advantage and the less dramatic the results of such an advantage will be.
False
An advantage of the payback method is that it does not take into account the time value of money.
False
An enterprise data model is created only for documentation, but is otherwise inconsequential.
False
An intranet is a network based on Web technologies that allows selected outsiders, such as business partners and customers, to access authorized resources of a company's extranet.
False
An organization's structure is independent of its goals and approach to management.
False
Another name for the World Wide Web is the Internet of Things.
False
Application software, such as Microsoft Word, manages basic computer operations such as start-up.
False
Augmented reality is a new form of virtual reality that enables a user to become fully immersed in an artificial, computer-generated 3D world.
False
C2C stands for computer-to-computer e-commerce.
False
Computer programs are sequences of user instructions.
False
Cybercriminals are hackers who try to steal business information or government data related to a nation's infrastructure, all for personal gain.
False
DBMSs are used primarily for modeling data.
False
Documentation consists of computer programs that control the workings of computer hardware.
False
Each programming language has a set of rules, called the program code of the language.
False
Either system software or application software, but not both, are needed for all types of computers.
False
Few organizations believe it necessary to align IS goals and organizational goals to achieve a competitive advantage.
False
For someone to be a good CIO, technical ability is the most important characteristic.
False
If 10 users can run programs at the same time on the same computer, it is known as multi-tasking.
False
In a Hypertext Markup Language (HTML), the markers are codes that tell the browser how to format the text or graphics that will be displayed.
False
In the context of the relational database model, selecting involves combining two or more tables.
False
Increasingly, companies are no longer incorporating computer-based information systems into their products and services.
False
Information and data are essentially the same thing.
False
Information is simply a collection of raw facts such as an employee number or the total hours worked in a week.
False
Information systems that operate within the workgroup sphere of influence support a firm in its interaction with customers, suppliers, shareholders, competitors, special-interest groups, the financial community, and government agencies.
False
Integration and testing involves converting the system design into an operational information system.
False
Legacy systems typically run on the latest hardware.
False
Like other programs, Java software can run only on specific types of computers.
False
Network management software is a system software that controls the computer systems and devices on a network and allows them to communicate with each other.
False
Neural networks give the computer the ability to make suggestions and function like an expert in a particular field, helping enhance the performance of novice users.
False
Non-technical skills such as communications skills and knowledge of the organization are not important to IS personnel.
False
One of the final steps in installing and using a large database involves "telling" the database management system (DBMS) the logical and physical structure of the data and the relationships among the data for each user.
False
Operating systems provide a measure of security by allowing users to access to those resources they've been cleared to use as well as other users' resources if those resources are beneficial.
False
Organizations can collect many types of data from a wide variety of sources, but typically they only collect structured data that fits neatly into traditional relational database management systems.
False
Organizations cannot have many value chains.
False
Over time, disruptive innovation tends to become less attractive to users in a new market.
False
Product lifecycle management (PLM) typically includes customer relationship management (CRM) software.
False
QuickBooks is an accounting application used by many large, multinational organizations.
False
Reengineering and continuous improvement have the same definition.
False
Small and medium size organizations do not employ enterprise systems.
False
Software as a Service (SaaS) refers to the use of computing resources, including software and data storage, on the Internet rather than local computers.
False
Some successful stock, options, and futures traders use expert systems to spot trends and improve the profitability of their investments.
False
Studies have shown that user satisfaction and technology acceptance are not particularly significant in healthcare as professionals in this industry are quick to learn and accept new technology.
False
Suppose a manager wishes to analyze historical trends in sales. He would use the online transaction processing (OLTP) system.
False
Suppose an organization wishes to change for the better. It can accomplish that just by changing people's roles, responsibilities, and lines of authorities.
False
Suppose your friend, who is a small business owner, wants to computerize her business functions such as accounting, payroll, and inventory management. She would need to purchase separate software to meet each functional requirement.
False
Systems development increases the cost and effort associated with operating an existing system.
False
Systems development projects should always be outsourced in order to allow an organization to focus on what it does best.
False
Systems software consists of programs that help users solve particular computing problems.
False
The IS support organization is a multi-faceted group providing user assistance in hardware and software acquisition and use, data administration, user training and assistance, and software development.
False
The Transmission Control Protocol (TCP) is responsible for managing IP addresses and Internet domain names.
False
The World Wide Web (WWW) is a network of links on the Internet to documents containing text, graphics, video, and sound, but does not offer cloud computing capabilities.
False
The ability to capture and analyze all customer interactions, generate appropriate responses, and gather data to create and build effective and efficient marketing campaigns is known as contact management.
False
The activities that lead to getting the right product into the right consumer's hands in the right quantity at the right time at the right cost are known as value chain management.
False
The concept of a value chain is not significant to organizations unless they manufacture products.
False
The diffusion of innovation theory states that adoption of any innovation happens all at once for all members of the targeted population.
False
The lower the net present value, the more financially attractive the project is.
False
The relational model describes data using a standard tabular format; all data elements are placed in three-dimensional tables called relations, which are the logical equivalent of files.
False
The role of a systems analyst is narrowly defined and seldom involves communications with others.
False
The systems development organization focuses solely on the development of new information systems and seldom becomes involved in maintenance and review of information systems.
False
The unique value of learning systems is that they allow organizations to capture and use the wisdom of experts and specialists.
False
There is no way a manufacturing firm would implement an Internet of Things because the risk of hacking is far too high.
False
Today, many organizations can function and compete effectively without computerbased information systems.
False
Today, most organizations use the traditional approach to data management, where multiple information systems share a pool of related data.
False
Two sets of fields can have a common primary key.
False
Using a computer to forecast future sales and order more inventory before a shortage can occur is an example of information system feedback.
False
Using the hosted software model implies that a small business firm needs to employ a full-time IT person to maintain key business applications.
False
When a business finds that many of its business applications have to be updated or rewritten, it will be better if they replace them with an ERP system.
False
While technologically advanced, unfortunately, e-commerce offers few advantages for streamlining work activities.
False
Windows 10 is an example of application software.
False
With an online transaction processing (OLTP) system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions.
False
Which of the following is NOT an organizational complement?
Familiar process
Which of these is an advantage of the hosted software model?
Faster system start-up
In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT:
Finance and accounting
A system that provides monthly production figures for a manager at manufacturing facility is considered a(n) __________.
Management information system (MIS)
_____ are considered to be the most important element in computer-based information systems.
People
_____ is/are considered to be the most important element in computer-based information systems.
People
To develop software you need all these except ________.
Personal application software
_____ is a personal application software that includes a wide range of built-in functions for statistical, financial, logical, database, graphics, and date and time calculations.
Spreadsheet
Which of the following is NOT one of the common types of utility programs?
Spreadsheet application
Providing value to a _____ is the primary goal of any organization.
Stakeholder
A _____ network is one in which all network devices are connected to one another through a single central device called the hub node.
Star
Which of the following transactions definitely require online transaction processing and cannot work on batch processing approach?
Stock investments
_____ encompasses all the activities required to get the right product into the right consumer's hands in the right quantity at the right time and at the right cost, from acquisition of raw materials through customer delivery.
Supply Chain Management
_____includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers.
Supply chain management (SCM)
_____ are responsible for running and maintaining information system equipment and also for scheduling, hardware maintenance, and preparing input and output.
System operators
Which of the following is NOT one of the four main components in Leavitt's Diamond?
Systems
Suppose an oil exploration company wishes to collect, codify, and store knowledge that is used in the organization, they should use _______.
A knowledge management system
The Internet Corporation for Assigned Names and Numbers (ICANN) uses companies called _____ to handle the business of registering domain names.
Accredited domain name registrars
Java allows small programs, called _____, to be embedded with an Hypertext Markup Language (HTML) document.
Applets
According to Lewin and Schein's 3-stage model of organizational change, which of the following tasks would be found in the 'unfreezing' stage?
Assign leaders and implementation team
A serious problem with both the internal rate of return and net present value methods is that it is difficult to forecast cash flow accurately over a number of years.
True
A set of logically related tasks performed to achieve a definite outcome is called a process.
True
A set of random or unrelated tasks performed to achieve a definite outcome is called a process.
True
A single computer can be used by a single user or by multiple, simultaneous users.
True
A traditional view of information systems holds that organizations use them to control and monitor processes and ensure effectiveness and efficiency.
True
A user can install a firewall to avoid viruses and prevent unauthorized people from gaining access to his or her computer system.
True
According to Lewin's Change Model, an organization must deliberately change old habits, learn new work methods, and accept the new work methods as parts of the job.
True
An embedded system is a computer system that is implanted in and dedicated to the control of another device.
True
An example of a common hardware function performed by the operating system is presenting information on a monitor or printer.
True
An example of the concept of feedback is a factory information system that is programmed to alert the manager if there is any decrease in productivity so the manager can take corrective steps to improve productivity.
True
An integrated database for the entire organization makes it easier to share data among different business units.
True
An operating system is a set of programs that controls the computer hardware and acts as an interface with applications.
True
An organization can spend less than another on information systems but still get better value.
True
An organization is a system, which means that it has inputs, processing, outputs, and feedback.
True
Both system software and application software are needed for all types of computers, from small handheld computers to large supercomputers.
True
Components of a computer-based information system include people such as the CIO (chief information officer) and end-users.
True
Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.
True
Data represents real-world things including raw facts such as image and audio data.
True
Electronic business (e-business) goes beyond e-commerce and e-procurement by using information systems and the Internet to perform business-related tasks and functions.
True
Entering textual data in place of numeric data will result in rejection of the transaction.
True
External users of product lifecycle management (PLM) software include design partners and raw material suppliers.
True
The area covered by one or more interconnected wireless access points is commonly called a(n) _____.
hotspot
A(n) _____ is a field or set of fields in a record that uniquely identifies the record.
primary key
A ____ is an agreement between two or more companies that involves the joint production and distribution of goods and services.
strategic alliance
A _____ is a set of elements or components that interact to accomplish goals.
system
The _____ step of systems development involves studying the existing system to uncover its strengths and weaknesses and interviewing those who will use the new system to identify what the system must do to meet their needs and the needs of an organization.
systems analysis
The goal of the _____ step of systems development is to gain a clear understanding of the problem to be solved or opportunity to be addressed.
systems investigation
All of the following are examples of ethical issues related to data and information systems EXCEPT _________.
the cost of system development
In a large IS organization, the professional who is responsible for maintaining the security and integrity of the organization's systems and data is__________.
the information systems security analyst
The _____ takes into account the fact that a dollar today is worth more than a dollar paid in the future.
time value of money
A _____ organizational structure is like a managerial pyramid where the power structure of decision making and authority flows from the strategic management at the top down to operational management and non-management employees.
traditional hierarchical
The military is the classic example of a:
traditional hierarchical organization structure
A _____ is any business-related exchange such as payments to employees, sales to customers, or payments to suppliers.
transaction
A(n) _____ is an organized collection of people, procedures, software, databases, and devices used to perform and record business deals.
transaction processing system (TPS)
A friend's computer came with Windows 8 operating system. Which of the following years was the computer most likely bought in?
2012
Ongoing research conducted by the Standish Group shows that ____% of very large, multimillion-dollar software projects fail or are challenged.
94
Which of the following statements is NOT true about a mainframe computer?
A single computer with a single user is typical of a mainframe computer
When you are looking for a 'hotspot', you are searching for _____.
A wireless access point
You cannot boot a computer from ____________.
A wireless network
When the IS organization and its resources are focused on efforts that support the key objectives defined in the managers' strategic plan for the business, the organization is in _________.
Alignment
Which of the following, (1) money deposited in a bank account, (2) student recording her answer to a question in an online test, (3) customer adding an item to the online shopping cart, are considered transactions in an information system?
All of them
Important functions of the chief information officer include
All of these
In the contemporary view of information systems, they are considered an integral part of the supply chain management process mainly because they: _________.
All of these
The Internet of Things connects wireless identifiable objects ________.
All of these
The members of an organization who are most likely to contribute to organizational learning are _________.
All of these
Over the next few years, it is expected that many organizations will focus on projects that _________.
All of these answers
When an organization wants to develop a new information system to meet its needs, it can _________.
All of these answers
All of the following are examples of activities performed by an operating system EXCEPT ________.
Allowing a user to do word processing
Which of the following does not is NOT an application software?
Android
In a _____, all network devices are connected to a common backbone that serves as a shared communications medium.
Bus network
Finn designs and sells screen-printed t-shirts. He is reviewing sales data from previous years to decide which colors are the most popular, and would therefore be the best investments for his next batch of t-shirts. This is an example of _________.
Business analytics
Suppose, you need to advise someone about getting a certification. Which of the following will be appropriate advice?
Certifications are vendor-specific
Suppose a business wishes to move away from hosting its own applications, the recommended solution is to use ______.
Cloud Computing
_____ is the use of software to assist in the creation, analysis, and modification of the design of a component or product.
Computer-aided design
Information systems applications help sales and marketing professionals with all of the following EXCEPT __________.
Computer-assisted manufacturing
To ensure reliability and integrity, SQL databases conform to four specific properties. Which of the following is NOT one of those four properties?
Currency
Last week Jake and Gina used their computer programming skills to illegally gain access to a local veterinary clinic's customer database. They stole the customers' names, addresses, and credit card numbers, and they're now using this information to purchase things from the Internet. Jake and Gina are _________.
Cybercriminals
_____ is a markup language designed to transport and store data on the Web.
Extensible Markup Language (XML)
A _____ is a subset of a data warehouse that is used by small- and medium-sized businesses and departments within large companies to support decision making
Data Mart
Harrison works at a nationally known grocery store chain. He is analyzing sales data from the past five years to determine which low-selling products should be discontinued. Harrison is most likely a(n) ________.
Data Scientist
_____ involves reentering data that was not typed or scanned correctly.
Data correction
A ______ is a collection of instructions and commands used to define and describe data and relationships in a specific database.
Data definition language
At Coast-to-Coast Moving and Van Lines, Ryan is responsible for managing the flow of the company's data, from initial acquisition of new data to deletion of old, outdated data. Ryan is involved in ___________.
Data lifecycle management
Which of the following theories explains how a new idea or product gains acceptance and spreads through a specific population or subset of an organization?
Diffusion of innovation theory
A customer relationship management (CRM) system helps a company in managing ______.
Distribution and accounting
Each attribute in a relational database model can be constrained to a range of allowable values called a _____.
Domain
_____ involves reducing the number of employees to cut costs.
Downsizing
_____ involves using information systems and the Internet to acquire parts and supplies.
Electronic procurement (e-procurement)
A global positioning system (GPS) device uses a(n) _____ to help people find their way around town or more remote areas.
Embedded system
_____ are people who work directly with information systems to get results.
End user
_____ is an approach that starts by investigating the general data and information needs of an organization at the strategic level and then examines more specific data and information needs for the functional areas and departments within the organization.
Enterprise data modeling
Suppose a small manufacturing business wishes to have a system to manage all its vital business operations, they should go for a(n) _______.
Enterprise resource planning (ERP) system
A(n) _____ can replace many applications with one unified set of programs, making the system easier to use and more effective.
Enterprise resource planning system
"Adapting" is the second stage in Lewin's Change Model, which involves learning new work methods, behaviors, and systems.
False
A _____ is a simple database program whose records have no relationship to one another.
Flat file
Which of the following systems can help identify your geolocation?
GPS
The value of information is directly linked to how it helps decision makers achieve their organization's _____.
Goals
All of the following are potential drawbacks to outsourcing EXCEPT:
Greater focus on core business
In terms of information systems, Wikipedia would be an example of _________.
Group IS
_____ is a visa program that allows skilled employees from foreign lands into the United States.
H-1B
_____ consists of computer equipment used to perform input, processing, and output activities.
Hardware
Which of the following is a process of linking together all the components of a system to demonstrate that the system as a whole does indeed meet the user and business requirements?
Integration and testing
Suppose you are assigned to manage a virtual team. Which of the following will you NOT do?
Hold team meetings regularly-whether the team members like it or not
The world-wide-web uses _____ protocol for transmitting content.
Hyper-text transfer
_____ is the standard page description language for Web pages.
Hypertext Markup Language (HTML)
_____ is the knowledge of how data and information are used by individuals, groups, and organizations.
Information systems literacy
If your home air conditioner has an IP address, it is part of the ___.
Internet of Things
One of the disadvantages of proprietary software is that ______________.
It can take a long time and significant resources to develop the required software features
A key feature of an enterprise system is that _________.
It employs a database of key operational and planning data that can be shared by all
Which of the following statements is true of product lifecycle management (PLM) software?
It provides documents required for FDA and environmental compliance
You wish to learn a programming language that can be used on any computer. What language would it be?
Java
The process of defining relationships among data to create useful information requires ______.
Knowledge
______ are people who create, use, and disseminate knowledge and are usually professionals in science, engineering, business, and other areas.
Knowledge Workers
Calligraph Publishing Company has created a system for storing every piece of data about every one of its books, both those that have already published and those that are still in production. The production team can input and access information about each book's format, editors can specify which procedures are in use, salespeople can input and access information about each book's sales history and availability, and even some external partners are allowed to access some data. This is an example of a(n) __________.
Knowledge management system
_____ is a good site to develop your professional network.
_____ is an open-source operating system whose source code is freely available to everyone.
Linux
Social journalism or citizen journalism ________.
May not be as reliable as mainstream media sources
_____ is an example of a popular general purpose software suite for personal computer users.
Microsoft Office
Today's mobile phones and some PCs use a touch user interface called a _____ to allow people to control the personal computer.
Natural user interface
_____ connect computers and equipment in a building, around the country, or around the world to enable electronic communications.
Networks
_____ is a branch of artificial intelligence that allows computers to recognize and act on patterns or trends.
Neural networks
A company with a(n) _____ strategy for gaining competitive advantage makes only high-performance sports cars and sport utility vehicles (SUVs).
Niche
Sara Beth and Taylor have developed a new software that they plan to distribute for free, allowing other software professionals to study, change, and improved it. Their software is an example of _________.
Open Source
Which of the following involves the ongoing running of a system and identifying and making necessary changes to the system due to errors or new user or business requirements?
Operation and maintenance
After entering data into a relational database, users can make all of the following basic data manipulations except:
Organizing
Kendra is taking a class in Finance and she has been asked to give a speech about a case study in which she's been working. She wants to create a set of slides containing a summary of her study notes that she will project on a screen while she's speaking. Which type of personal application software should she use to create her slides?
Presentation graphics
Which of the following is one of the main areas of support activities in the supply chain of a manufacturing organization?
Procurement
The action of including only some columns for output while retrieving data is known as ____.
Projecting
A collections of fields all related to a single object, activity, or individual is a(n) _____.
Record
Suppose you wish to find what tables are in a database, what fields they have, and how they are related you would review the _____.
Schema
A _____ is a valuable tool that enables a user to find information on the Web by specifying words or phrases known as keywords, which are related to a topic of interest.
Search engine
_____ is a process for driving traffic to a Web site by using techniques that improve the site's ranking in search results.
Search engine optimization
To keep information beyond reach of unauthorized users, is to keep the information _____.
Secure
The use of middleware to connect disparate systems has evolved into an approach for developing software and systems called _____.
Service-oriented architecture
______consists of computer programs that govern the operation of a computer.
Software
A small business is currently using a paperbased system for billing, which is slow and error-prone. Which system upgrade will make the process faster and have fewer errors?
Source data automation
_____ is a communication standard that enables computers to route communications traffic from one network to another as needed.
The Internet Protocol (IP)
One advantage of proprietary software versus off-the-shelf software is that _____.
The software provides a company a competitive advantage by solving problems in a unique manner
The information about invoices to customers is tracked by ____ system.
Transaction processing system
Which of the following is NOT one of five forces identified in Michael Porter's five-forces model?
The threat of new information systems
4G will deliver 3 to 20 times the speed of 3G networks for mobile devices.
True
A client is any computer on a network that sends messages requesting services from the servers on the network.
True
A database administrator (DBA) must have a clear understanding of the fundamental business of an organization, be proficient in the use of selected database management systems, and stay abreast of emerging technologies and new design approaches.
True
A database is essential to the operation of a computer-based information system.
True
A database management system (DBMS) serves as an interface between an application program and a database.
True
A database must reflect the business processes of an organization.
True
A database, a database management system, and the application programs that use the data, make up a database environment.
True
A decision support system (DSS) can include a collection of models used to support a decision maker or user, a collection of facts and information to assist in decision making, and systems and procedures that help decision makers and other users interact with the DSS.
True
A disadvantage of the payback method is that it fails to include cash flows beyond the payback period.
True
A drawback of an information system (IS) is that it lacks a feedback mechanism.
True
A field is typically a name, number, or combination of characters that describes an aspect of a business object.
True
A management information system (MIS) typically provides standard reports generated with data and information from a transaction processing system (TPS) or enterprise resource planning (ERP) system.
True
A relational model splits the information up into many two dimensional data structures.
True
For each data item, a data dictionary usually contains information such as the name of the data item, the range of values that can be used, and the amount of storage needed for the item.
True
If "color" is an attribute, then "green" is a data item.
True
If a hotel wishes to determine where to spend resources on renovations - on interior decor or on curb appeal or on recreational facilities - they would use business intelligence to make the decision.
True
If an organization is using several separate systems, they can be replaced with a single integrated set of applications for the entire enterprise.
True
Implementation of an enterprise resource planning (ERP) system provides an organization with an opportunity to also upgrade the information technology that it uses.
True
In the context of the relational database model, projecting involves eliminating columns in a table.
True
It is possible to restrict access to data depending on the database user's privileges
True
Large organizations were the first to take on the challenge of implementing enterprise resource planning (ERP).
True
Linux is an open-source operating system.
True
Mac users can set up their computer to run both Windows and Mac OS X and select the platform they want to work with when they boot their computer.
True
Microsoft Windows 8 operating system includes a touch interface and displays colorful application "tiles" instead of icons.
True
Mobile commerce (m-commerce) is the use of mobile, wireless devices to place orders and conduct business.
True
Most operating systems support virtual memory which allocates space on the hard disk to supplement the immediate, functional memory capacity of RAM.
True
Natural language processing involves the computer interacting in natural languages - like spoken English.
True
One of the primary advantages of a relational database is that it allows tables to be linked to reduce data redundancy and allow data to be organized more logically.
True
One of the primary roles of a senior IS manager is to communicate with other areas of the organization to determine changing business needs.
True
Opportunities in information systems are available to people from different parts of the world.
True
Organizational culture consists of the major understandings and assumptions for an organization.
True
Organizations frequently need to customize a vendor's enterprise resource planning (ERP) software to integrate other business systems.
True
Organizations invest heavily in information systems to improve customer service.
True
Organizations that are concerned about the security of their data should not use public cloud computing.
True
Perceived usefulness and ease of use of a system influence an individual's attitude toward the system.
True
Since the 1950s, computers have been used to perform common business applications.
True
Smaller lot sizes from vendors will help reduce the purchasing complexities for the consumer.
True
Software as a Service (SaaS) allows businesses to subscribe to Web-delivered business application software by paying a monthly service charge or a per use fee.
True
Suppose a retail business has an unwritten rule that "every sales person cooperates with others." This is an example of organizational culture.
True
Suppose a stock analyst wants to automate the retrieval of stock trade data, process the data, and produce analysis reports. His requirements can be met by writing custom software.
True
Systems analysis involves studying the existing system to uncover its strengths and weaknesses.
True
The Institute of Electrical and Electronics Engineers (IEEE) is a leading standards-setting organization whose IEEE network standards are the basis for many telecommunications devices and services.
True
The Internet is the infrastructure on which the Web exists.
True
The World Wide Web (WWW) is a network of links on the Internet to documents containing text, graphics, video, and sound, but does not offer cloud computing capabilities.
True
The ability of a computer to handle an increasing number of concurrent users smoothly is called scalability.
True
The bill of materials (BOM) serves as a recipe of ingredients needed to make each item an organization manufactures.
True
The diffusion of innovation theory can be useful in planning the rollout of a new information system.
True
The efficiency of processes for managing customer payments can vary; some processes are more efficient than others.
True
The higher the internal rate of return, the more attractive the project is from a financial standpoint.
True
The information systems operations group is responsible for the day-to-day running of IS hardware to process the organization's information systems workload.
True
The main difference between batch processing and online transaction processing is in the timely update of data.
True
The operating system converts a basic user request into the set of detailed instructions that the computer hardware requires, thus acting as an intermediary between the application and the hardware.
True
The operating system's application programming interface (API) provides software developers with tools they use to build application software without needing to understand the inner workings of the operating system and hardware.
True
The operations group is responsible for the day-to-day running of IS hardware to process the organization's information systems workload.
True
The relational database model is currently the most widely used.
True
The shorter the payback period, the more attractive is the project.
True
The technology infrastructure is a set of shared IS resources that form the foundation of each computer-based information system.
True
The term data is used to label raw facts such as height and weight of a patient.
True
Transaction processing systems (TPSs) provide valuable input to management information systems, decision support systems, and knowledge management systems.
True
Twitter is a microblogging service.
True
Unstructured data comes from sources such as word-processing documents and scientific research.
True
Usability and user-interface design are key factors in delivering apps that business users will adopt and use.
True
Utility programs help to perform maintenance, correct problems, merge and sort sets of data, keep track of computer jobs, and compress data files.
True
Video content can be placed on the Internet using the same approach as a blog.
True
When a customer buys products using the company's website, it results in transactions that are recorded for later use by management information systems.
True
When an organization hires another firm in another country to perform a specific function on its behalf, it is known as offshoring.
True
When an organization uses cloud computing, they do not have to buy and maintain expensive hardware.
True
When organizational learning occurs, what is revealed can be small, incremental adjustments known as continuous improvement.
True
When the threat of new market entrants is high, the desire to seek and maintain competitive advantage to dissuade new entrants is also usually high.
True
When there is a delay between an event and the eventual processing of the data, it is called batch processing.
True
When you buy books from another consumer through an online auction site such as eBay.com, you are involved in e-commerce.
True
When you use your lab computer to access a printer, you are using the local area network (LAN).
True
While information systems were once primarily used to automate manual processes, they have transformed the nature of work and the shape of organizations themselves.
True
With the launch of Windows 10, Microsoft announced that it would publish ongoing, incremental upgrades instead of releasing new versions of the software every few years. However, some IS professionals have opted out of frequent updates because they believe making minimal changes will ensure reliable operations.
True
XYZ Inc. assigned a part-time mid-level manager to supervise the implementation of an enterprise resource planning (ERP) system. The project has a high risk of failure.
True
Your friend has a Mac that runs OS X. If she needs to run a Windows app on it, she can set it to run Windows also.
True
The successful implementation for change only happens when people accept the need for change and believe that it will improve factors such as productivity and/or customer satisfaction.
True
A small and medium-sized enterprise (SME) is a legally independent enterprise with _____ employees.
Up to 500
With _____, a software engineer drags and drops graphical objects such as buttons and menus onto an application form.
Visual programming
Web client software, such as Chrome, Firefox, Internet Explorer, Safari, and Opera, that are used to view Web pages are known as _____.
Web browsers
Which of the following statements is true of network-management software?
With network management software, a manager on a networked personal computer can scan for viruses.
You would use Query by Example, if ________.
You wish to use a visual approach to query building
Federal Express (FedEx) was one of the first large companies to empower customers to serve themselves at their convenience through the use of _____.
a corporate extranet
If an industry has low entry and exit costs and the technology needed to start and maintain a business is commonly available, this creates:
a threat of new entrants
One method an IS professional might use to find a new job would be ____________.
all of these
Positive outcomes of continuous improvement include ________.
all of these
Authoritarian regimes sometimes limit citizens' access to certain Websites, reject the use of certain keywords in search engine searches, and track and monitor the Internet activities of individuals, which are all forms of ___________.
censorship
The role of the _____ is to employ an information system (IS) department's equipment and personnel to help an organization attain its goals.
chief information officer
A _____ is an example of a hardware processing device.
chip
_____ refers to a computing environment where software and storage are provided as an Internet service and accessed with a Web browser
cloud computing
Which of the following is NOT a task typically associated with the systems analyst role?
collaborating with others to build a software product from scratch
The idea of _____ is a form of innovation that constantly seeks ways to improve business processes and add value to products and services.
continuous improvement
In the context of strategic planning for competitive advantage, becoming more efficient with production and manufacturing processes is characteristic of _____.
cost leadership
The position of a _____ is a non-technical position responsible for defining and implementing consistent principles for setting data standards and data definitions that apply across all the databases in an organization.
data administrator
All of the following are functions of a knowledge management system EXCEPT
designing information systems.
A(n) _____ innovation initially provides a lower level of performance than the marketplace has grown to accept but is improved to provide some new performance characteristics and becomes more attractive to users in a new market, eventually displacing the former product or way of doing things.
disruptive
The performance levels of radically new 'high-tech' products usually improve with newer versions. Such types of products are known as
disruptive innovations
Suppose you work at a business unit that has group of people who would rather wait to try a new technique. They listen to and follow the opinion leaders. They would be classified as the _________.
early majority
You might be an information systems worker if you _________.
enjoy learning new techniques and enjoy working with people
A(n) _____ is a network based on Web technologies that allows selected outsiders, such as business partners and customers, to access authorized resources of a company's intranet.
extranet
In information systems, _____ is information from a system that is used to make changes to input or processing activities.
feedback
In the context of an information system, _____ involves keeping data and information available for future use.
feedback
A database is a collection of integrated and related _____.
files
A _____ organizational structure empowers employees at lower levels to make decisions and solve problems without needing permission from midlevel managers.
flat
A clothing store chain tracks the sale of each product at each location. Managers use this information to calculate the organization's profits, to track inventory needs, and to determine which styles and fabrics are the most popular among its customers. This is an example of quality information that is ___________.
flexible
Quality information that can be used for a variety of purposes is said to be ______.
flexible
According to the diffusion innovation theory, _____ are the risk takers, always the first to try new products and ideas.
innovators
The _____ of an investment makes the net present value of all cash flows (benefits and costs) generated by a project equal to zero.
internal rate of return
In the context of purchasing systems involved in the traditional transaction processing systems, when a(n) _____ arrives from a supplier, it is matched to the original order and the receiving report, and a check is generated if all data is complete and consistent.
invoice
A _____ satellite system employs many satellites that are spaced so that, from any point on the Earth at any time, at least one satellite is on a line of sight, each in an orbit at an altitude of less than 1,000 miles.
low earth orbit
In a _____, an individual has two reporting superiors (managers)—one functional and one operational.
matrix organizational structure
The _____ method of evaluating a project is the sum of the present value of the net cash flow for each time period.
net present value
In most large organizations, the IS department is divided into the following functions __________.
operations, development, and support
Hiring an outside company to perform some or all of a systems development project is called _____.
outsourcing
All of the following are positive driving forces that influence chance according to Lewin's Theory of Force Field Analysis, EXCEPT:
past performance
In a supply chain, _____ involve the transformation, movement, and storage of supplies and raw materials.
physical flows
Which of the following is NOT a potential drawback to downsizing?
reduced payroll costs
In a manufacturing enterprise resource planning (ERP) system, demand management _______.
refines a production plan by determining the amount of weekly or daily production needed to meet the demand for individual products
The payback period is:
the number of years required to recover the initial cost of an investment.
According to the classification of enterprise resource planning (ERP) vendors, _____ vendors target mediumsized firms with annual revenues in the $50 million to $1 billion range operating out of one or more locations.
tier II
An information system that operates in the _____ sphere of influence supports two or more people who work together to achieve a common goal.
workgroup
