BCOM Chapter 7 Email and other traditional tools for business

which of the following would be the most appropriate response to an instant message from a colleague that reads, "we need to reschedule tomorrow's meeting. it will be next Wednesday at 10 a.m. in the main conference room. I apologize for any inconvenience."

'thank you for the update. i've noted the new date in my schedule.'

which of the following are appropriate ways to begin a group call

you should start the call with purpose you should engage each participant at the beginning of the call

To ensure quality audio for business phone calls, which of the following is the best choice?

A LANDLINE CONNECTION

Which of the following are reasons why you should take such as smiling, using hand gestures, and sitting up straight during business phone calls even through the other caller cannot see you?

ACTING LIKE YOU WOULD IT YOU WERE TALKING IN PERSON CAN CARRY THROUGH IN A PLEASANT CLEAR VOICE , YOUR NONVERBAL BEHAVIORS CAN BE REFLECTED IN YOUR VOICE

Which of the following are effects of e-interruptions on business professionals?

ADDED WORK STRESS, DIMINISHED ATTENTION SPANS, DECREASED INVENTIVENESS

Which of the following are common outcome of the negativity or neutrality effect in a business setting?

AN INCREASE IN CONFLICT, UNCERTAINTY, APPREHENSION

This type of communication does not occur in real time.

ASYNCHRONOUS

Rather than using a priority flag, the best way to gain a business email recipient's immediate attention is by

COMPOSING AN EFFECTIVE SUBJECT LINE

Which of the following are constructive steps that can be taken to address workplace cyber incivility?

DEFUSING, REINTERPRETATION, RELAXATION

Which of the following are reasons email is not considered a rich channel and therefore best used only for certain types of business communication?

EMAIL DOES NOT HAVE NONVERBAL CUES, EMAIL IS DEFICIENT IN VERBAL CUES

Which of the following are characteristics of defusing?

FORESTALLING ANY RISE IN TENSIONS REMOVING FRICTION

High-morale business organizations often send emails that have which of the following?

GREETINGS, COURTEOUS CLOSINGS, NAMES

Which of the following would generally not be an appropriate reply to an email with a request that you cannot immediately respond to in full?

I will get to your request when I have time

When email senders experience cyber silence, they commonly feel which of the following ?

Irritation Anger

Which of the following should you do to use your webcam effectively during group calls?

MAKE CERTAIN YOU HAVE GOOD LIGHTING AND A CLEAN BACKGROUND, MAINTAIN DIRECT EYE CONTACT WITH THE WEBCAM, POSITION YOUR WEBCAM SO YOU ARE SPEAKING DIRECTLY TO YOUR LISTENERS

If you are leading a group call, which of the following will help ensure a productive call?

PRACTICING BEFOREHAND WITH THE TECHNOLOGY FOR THE CALL, SENDING OUT INFORMATION ABOUT THE TECHNOLOGY YOU WILL USE TO THE CALL

Which of the following are motivations for leaving out names in business emails?

TO HAVE THE EMAIL RESEMBLE A MEMO, TO AVOID UNNEEDED FORMALITY

One way to help with effective time management when organizing deadlines via email is

TO PROVIDE CLEAR TIMELINES

Email chains are defined as emails

That are sent back and forth among a group of people

Which of the following can be accomplished by phone calls, in contrast to other, less-rich channels?

They help business professionals manage conflict more effectively They allow business professionals to connect with better understanding They help business professionals resolve problems more quickly

Which of the following are considered to be unprofessional writing and formatting for business emails?

Typing words in all capital letters Composing a message in an uncommon front Spelling words in a nonstandard fashion

Business professionals who habitually change meeting times and locations at the last minute via instant messages are generally considered to be

UNRELIABLE

Which of the following are designed to put messages and shared content in one place to facilitate communication?

WIKIS, TEAM BLOGS

Which of the following should be done at the beginning of a business phone call?

YOU SHOULD MAKE A FEW LIGHT COMMENTS TO GET THE CONVERSATION STARTED, YOU SHOULD USE THE CALLER'S NAME

Which of the following should you do during business phone calls to get the most out of them?

YOU SHOULD MAKE THE CALL YOUR ENTIRE FOCUS, YOU SHOULD AVOID MULTITASKING

____ business professionals are the group most likely to expect an immediate response to an email.

YOUNGER

in a business environment, copying an email sent between equals to their direct superior is seen as

a type of power play

which of the following are common outcomes of the negativity or neutrality effect in a business setting?

an increase in conflict uncertainty apprehension

cyber incivility can be defined as showing _____ online

disrespect

Tony has important decisions to make about the future of an employee, but before he can make those decisions he needs to get some accurate and truthful information from the employee on a sensitive issue. He needs to use a rich communication channel. Which of the following would best suit his needs?

face-to-face communication

in business communication, email is generally considered inadequate in which of the following task areas?

facilitating discussions delivering sensitive messages

How quickly someone responds and gives feedback is known as ____________.

immediacy

which of the following statement about instant messaging in meetings are true

it can cause distractions and be abused it is becoming increasingly common in some organization

which of the following statements about instant messaging in meeting are true?

it can cause distractions and be abused it is becoming increasingly common in some organizations

management's strategies for e-interruption issues include which of the following?

not checking emails more than once every 45 minutes turning off message alerts

During work hours you should avoid ___ instant messages.

personal

in a business environment, sender should compose emails with which of the following qualities?

pertinent professional on point

Effective texting during workplace meetings includes which of the following?

prompting team members about topics to cover asking for information from colleagues or clients outside the meeting

which of the following are types of cyber incivility that female supervisors commit more commonly than male supervisors do

sending time-sensitive messages via emails. failing to reply to emails

most instant messages in the workplace should be reserved for

straightforward, positive messages

what qualities are valued for email by business managers who argue that emails should express no emotion?

task-based messages straightforwardness

email chains are defined as emails

that are sent back and forth among a group of people

which of the following is true business professionals who ask questions too frequently and delegate tasks via instant messages?

they get a reputation as takers rather than givers

what is the goal of relaxation when dealing with uncivil electronic communications

to be able to make a rational response

which of the following best explains why you should clearly end the texting exchange in workplace texts?

to prevent the exchange from awkwardly dragging on to send signals that the exchange is complete

in a business environment, potentially serious errors in emails include

unknowingly sending sensitive information accidentally releasing confidential data addressing emails to the wrong recipients

you should end business phone calls

with an expression of appreciation

which of the following should you do in an instant message to a colleague you do not regularly communicate with via instant message?

you should identify yourself