Behavior Management: Chapter 2

what are the 3 components of attitudes

1. affective (I feel) 2. cognitive (I believe) 3. behavioral (I intend)

what are 4 ways to reduce voluntary turnover

1. hire people who fit with the organizations culture 2. spend time fostering employee engagement 3. provide effective onboarding 4. recognize and reward high-performing employees

when attracting employees whos personal values align with those of the organization yields many benefits such as these 4 things:

1. lower employee turnover 2. higher employee retention 3. higher employee engagement 4. increased customer satisfaction

what are 4 powerful workplace attitudes

1. organizational commitment 2. employee engagement 3. perceived organizational support 4. job satisfaction

Gabe has a supervisor who supports his work and understands his needs. He is rewarded for meeting his sales goals, but his salary isn't fair compared to those with the same job description and experience level. He also feels he puts more work into following up with sales leads than his colleagues. Gabe is lacking in what model of job satisfaction? a. equity b. need fulfillment c. met expectations d. value attainment e. disposition/genetic components

a

The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood. Thomas decides to register for the project, as he is a trained kickboxer. This action of Thomas reflects the ________ component of his attitude. a. behavioral b. affective c. cognitive d. normative e. intellectual

a

Values represent beliefs that influence behaviors ________; attitudes relate to behavior ________. a. across all situations, toward specific targets b. toward specific targets, across all situations c. across all situations, toward people d. toward specific objects, toward specific people e. toward specific people, toward specific objects

a

As a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort? a. job detachment b. cognitive dissonance c. emotional labor d. emotional dissonance e. affective detachment

b

Genevieve is a very religious person who does volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's action reflects the ________ model of job satisfaction. a. dispositional components b. value attainment c. met expectations d. need fulfillment e. equity

b

The components of attitudes include a. values, beliefs, and emotions b. affective, cognitive and behavioral c. personal and workplace d. perceived and real e. public and personal

b

________ are relatively stable and can stem from our parents' beliefs, our experiences in childhood and throughout our life, and from our religious or spiritual beliefs. a. behaviors b. values c. ambitions d. attitudes e. attributes

b

________ are the key links between ________ in Azjen's Theory of Planned Behavior. a. attitudes, intentions, and planned behavior b. intentions, attitudes, and planned behavior c. norms, intentions, and planned behavior d. intentions, norms, attitudes e. perceived behaviors, intentions, and planned behavior

b

david, an accountant with brighter future corp, is experiencing job dissatisfaction due to comparing how hard he works and how much he gets paid vs his perception of a coworkers effort and reward. Davids dissatisfaction can be explained by the ____ model. a. disposition/genetic components b. equity c. need fulfillment d. value attainment e. met expectations

b

Tony believes that cell phone use--even in restaurants--helps people manage their busy lives. Tony's belief reflects the _____ component of his attitude. a. behavioral b. objective c. cognitive d. normative e. affective

c

the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions is known as what are 3 ways to reduce this?

cognitive dissonance 1. changing attitudes, behaviors or both 2. belittle the importance of the inconsistent behavior 3. find consonant elements that outweigh dissonant ones

________ are psysiological or psychological deficiencies that arouse behavior. a. attitudes b. values c. cognitions d. needs e. expectations

d

sandra manages the marketing department for the greener grass corp. in an effort to increase employee engagement, sandra could try all the following except: a. redesign jobs so that workers have variety and feedback b. take a class to learn how to be charismatic leader c. try to limit the stressors in the workplace d. as staff leave, replace them with new hires who score high in pessimism on a personality test e. provide recognition to employees who perform well

d

which of the following statements is not true about personal values? a. in general values are relatively stable across time and situations b. values tend to vary across generations c. schwartzs value theory can be generalized across cultures d. values are not motivational in nature e. not all values are compatible

d

Catherine is walking through the employee parking lot on her way to her office. She notices someone left an empty fast-food bag in the parking lot. Catherine goes out of her way to pick it up and dispose of it. What behavior is Catherine exhibiting? a. psychological contract. b. green behavior. c. withdrawal cognitions. d. Counter Productive Work Behavior. e. Organizational Citizenship Behavior.

e

The organizing framework for understanding and applying OB is based upon: a. a systems approach. b. using person and environmental factors as inputs. c. processes including individual level, group/team level, and organizational level. d. outcomes organized into individual level, group/team level, and organizational level. e. The framework is based on all of these.

e

true or false: our overall attitudes toward someone or something are a function of the combined influence of the 2 components of attitudes

false- there are 3 components: affective, cognitive, behavioral

what are the key links between attitudes and planned behavior

intentions

with the model of equity, how can management boost job satisfaction?

monitor employee perceptions of fairness and interact with them so they feel fairly treated

abstract ideals that guide out thinking and behavior across all situations is known as

personal values

personal values are relatively ___ and stem from out ____ values, our experiences in ____ and ____ and our ______ or ____ beliefs

table parents childhood throughout life religious spiritual

job satisfaction is ___

the extent to which an individual likes his or her job

when is turnover harmful?

when high-performing employees voluntarily leave the organization