BIS Ch. 12 Q's
12.5 21) Which of the following statements best describes the business value of improved decision making? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C) Improved decision making enables senior executives to more accurately foresee future financial trends. D) Improved decision making strengthens customer and supplier intimacy, which reduces costs.
B Diff: 1 Page Ref: 455 AACSB: Analytic skills CASE: Analysis
12.1 24) Which type of decision is deciding whether to introduce a new product line? A) structured B) unstructured C) recurring D) nonrecurring
B Diff: 1 Page Ref: 456 AACSB: Analytic skills CASE: Analysis
12.2 22) When there is no well-understood or agreed-on procedure for making a decision, it is said to be A) undocumented. B) unstructured. C) documented. D) semistructured.
B Diff: 1 Page Ref: 456 AACSB: Reflective thinking skills CASE: Content
12.1 30) Which phase of decision making finds or recognizes a problem, need, or opportunity? A) design B) intelligence C) choice D) implementation
B Diff: 1 Page Ref: 458 AACSB: Reflective thinking skills CASE: Content
12.1 45) Which of the following systems support a manager's role as leader of an organization? A) decision support systems B) telepresence systems C) e-mail D) MIS
B Diff: 1 Page Ref: 459 AACSB: Analytic skills CASE: Analysis
12.3 50) Which of the following is not one of the five main analytic functionalities of BI systems for helping decision makers understand information and take action? A) production reports B) business case archives C) parameterized reports D) forecasts, scenarios, and models
B Diff: 1 Page Ref: 466-467 AACSB: Reflective thinking skills CASE: Content
12.3 57) MIS typically produce A) new ways of looking at data that emphasize change, flexibility, and rapid response. B) fixed, regularly scheduled reports based on data extracted from the organization's TPS. C) solutions to semistructured problems appropriate for middle management decision making. D) assumptions, responses to ad-hoc queries, and graphic representations of existing data.
B Diff: 1 Page Ref: 471 AACSB: Use of information technology CASE: Content
12.4 58) An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of A) DSS. B) MIS. C) GIS. D) GDSS.
B Diff: 1 Page Ref: 471-472 AACSB: Analytic skills CASE: Analysis
12.3 61) The information system used by Caesar's Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of A) DSS. B) ESS. C) CDSS. D) MIS.
B Diff: 1 Page Ref: 474 AACSB: Analytic skills CASE: Analysis
12.1 26) The decision to approve a capital budget is an example of a(n) ________ decision. A) semistructured B) unstructured C) structured D) undocumented
B Diff: 2 Page Ref: 456 AACSB: Analytic skills CASE: Analysis
12.2 32) In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more A) systematic. B) informal. C) reflective. D) well organized.
B Diff: 2 Page Ref: 458 AACSB: Reflective thinking skills CASE: Content
12.3 49) Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? A) managerial users and methods B) organizational environment C) user interface D) data from the business environment
B Diff: 2 Page Ref: 463-466 AACSB: Reflective thinking skills CASE: Content
12.4 52) Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? A) IT developers B) managers C) operational employees D) business analysts
B Diff: 2 Page Ref: 466-467 AACSB: Analytic skills CASE: Analysis
12.4 64) Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM.
B Diff: 2 Page Ref: 474 AACSB: Reflective thinking skills CASE: Content
12.4 62) The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. A) digital dashboard B) balanced scorecard C) KPI D) data visualization
B Diff: 2 Page Ref: 474 AACSB: Reflective thinking skills CASE: Content
12.4 66) ESS A) support the structured decision making of senior executives. B) have the ability to drill down into lower levels of detail. C) easily integrate data from different systems. D) are primarily driven by information derived from a company's transaction processing systems.
B Diff: 2 Page Ref: 475 AACSB: Use of information technology CASE: Content
12.5 70) GDSS A) require a small number of attendees in order to maintain high levels of productivity. B) enable increasing a meeting size without reducing productivity. C) include specific procedures for priority ranking the order in which participants can respond. D) utilize shared desktop computers to foster collaboration.
B Diff: 2 Page Ref: 477 AACSB: Reflective thinking skills CASE: Content
12.2 41) The concern that the structure of data is consistent within an information source reflects which quality dimension of information? A) accuracy B) integrity C) validity D) consistency
B Diff: 3 Page Ref: 460 AACSB: Reflective thinking skills CASE: Content
12.5 69) An essential component in the ability of GDSS to contribute to a collaborative environment is A) allowing users to contribute simultaneously. B) using structured methods for evaluating ideas. C) identifying users informally. D) the guarantee of user anonymity.
D Diff: 1 Page Ref: 477 AACSB: Reflective thinking skills CASE: Content
12.1 27) The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. A) procedural B) unstructured C) structured D) semistructured
D Diff: 2 Page Ref: 456 AACSB: Analytic skills CASE: Analysis
12.2 33) Behavioral models of managers find that, from observation, managers A) perform often fewer than 100 activities a day. B) operate best with standardized, predictable, printed information. C) create a formalized, hierarchic structure of contacts to provide filtered information. D) typically work in a fragmented manner, with only 10% of activities exceeding an hour in duration.
D Diff: 2 Page Ref: 458 AACSB: Reflective thinking skills CASE: Content
12.2 39) As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are A) management support, technical logistics, and user compliance. B) organization, environment, culture. C) information quality, information integrity, and information accuracy. D) information quality, organizational culture, and management filters.
D Diff: 2 Page Ref: 460 AACSB: Use of information technology CASE: Content
12.1 44) Which of the following is a disadvantage of high-velocity, automated decision-making systems? A) inability to handle high volumes of decisions B) inability to handle structured decisions C) inability to handled semi-structured decisions D) inability to control themselves and respond to new environments
D Diff: 2 Page Ref: 461 AACSB: Use of information technology CASE: Analysis
12.3 47) Business intelligence would be useful for analyzing and decision making in which of the following situations? A) deciding what marketing techniques are most successful with high-value customers B) identifying the most efficient methods for packing and delivering finished products to destinations C) forecasting the effect on sales given projected future variations in weather and other environmental variables D) all of the above
D Diff: 2 Page Ref: 462 AACSB: Analytic skills CASE: Analysis
12.4 63) Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? A) CDSS B) MIS C) DSS D) ESS
D Diff: 2 Page Ref: 474 AACSB: Analytic skills CASE: Analysis
12.4 65) The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM.
D Diff: 2 Page Ref: 475 AACSB: Reflective thinking skills CASE: Content
12.4 67) A well-designed ESS will allow management to A) have greater span of control. B) assign lower levels of management greater control. C) reduce their need to review lower levels of operation. D) all of the above.
D Diff: 2 Page Ref: 475 AACSB: Use of information technology CASE: Content
12.4 68) GDSS A) are designed to allow meeting attendees to share their thoughts in real-time with their peers. B) support decisions that require knowledge about the geographic distribution of resources. C) are typically used with geographically dispersed attendees. D) implement structured methods for organizing and evaluating ideas.
D Diff: 2 Page Ref: 475-477 AACSB: Use of information technology CASE: Content
12.2 38) Which of the following managerial roles is not supported by information systems? A) liaison B) nerve center C) leader D) negotiator
D Diff: 3 Page Ref: 459 AACSB: Reflective thinking skills CASE: Content
12.4 87) What is the business value of a DSS?
DSS can help companies improve supply chain management and customer relationship management. Some take advantage of the company-wide data provided by enterprise systems. DSS today can also harness the interactive capabilities of the Web to provide decision-support tools to both employees and customers. Diff: 2 Page Ref: 472 AACSB: Analytic skills CASE: Analysis
12.3 86) Describe MIS and DSS and differentiate between them.
MIS provide information on the firm's performance to help managers monitor and control the business. They typically produce hard copy, fixed, regularly scheduled reports based on data extracted and summarized from the organization's underlying transaction processing systems. DSS provide new sets of capabilities for nonroutine decisions and user control. MIS accents reports based on routine flows of data and assists in the general control of the organization. DSS emphasizes change, flexibility, and rapid response to unstructured problems. Diff: 2 Page Ref: 471-472 AACSB: Analytic skills CASE: Analysis
12.5 81) In your position of office manager at a legal firm, you are in charge of hiring temporary legal assistants and clerical workers. Describe how Simon's decision-making process applies to this decision. Could that decision be aided by an information system in any way, and if so, how?
The decision-making process is: 1. Intelligence, or problem discovery: How many temps need to be hired, for how long, and what skills would they need? 2. Design, or solution discovery: What temp agencies are available and what are their prices? 3. Choice, or choosing solutions: Evaluate the offerings of the temp agencies, and evaluate the abilities of temps as per need. 4. Implementation, or solution testing: Evaluate the work of each temp against assignments and other needs. An information system that displayed the temps available for hire along with pertinent information such as rate, and past assignments and evaluations would help in this process. Diff: 2 Page Ref: 457 AACSB: Analytic skills CASE: Synthesis
12.4 89) Describe the balanced scorecard model and its role in ESS.
The balanced score card is a framework for operationalizing a firm's strategic plan by focusing on measurable outcomes on four dimensions of firm performance: financial, business process, customer, and learning and growth. Performance on each dimension is measured using key performance indicators (KPIs), which are the measures proposed by senior management for understanding how well the firm is performing along any given dimension. The balanced scorecard framework is thought to be "balanced" because it causes managers to focus on more than just financial performance. In this view, financial performance is past history-the result of past actions-and managers should focus on the things they are able to influence today, such as business process efficiency, customer satisfaction, and employee training. Diff: 2 Page Ref: 474 AACSB: Analytic skills CASE: Analysis
12.3 78) A(n) ________ is a BI feature that presents users with an easy-to-understand display of information designed to convey a comprehensive view of firm performance.
dashboard, scorecard Diff: 2 Page Ref: 466 AACSB: Reflective thinking skills CASE: Content
12.2 75) The dimension of ________ in information quality describes whether data is available when needed.
timeliness Diff: 2 Page Ref: 460 AACSB: Reflective thinking skills CASE: Content
12.2 83) You are evaluating BI software from a variety of vendors. Identify six elements in the BI environment. Use your understanding of the importance of these elements to formulate six questions to ask the vendor in order to determine how their software will interplay with your needs.
The six elements are: 1. Data from the business environment. A question for a salesperson is: "How does your software integrate with our data?" 2. Business intelligence infrastructure. "What type of database system does your software use?" 3. Business analytics toolset. "What tools are included?" 4. Managerial users and methods. "Our management team uses these metrics. Does your software provide that?" 5. Delivery platform: "How does your software integrate with our platforms?" 6. User interface: "What are the elements of your user interface and what delivery methods are used - mobile, social media, web portal, etc." Student evaluations of which of these are the most important will vary. Diff: 2 Page Ref: 463-466 AACSB: Analytic skills CASE: Synthesis
12.3 79) The ________ is the leading methodology for understanding the most important information needed by a firm's executives.
balanced scorecard method Diff: 2 Page Ref: 474 AACSB: Reflective thinking skills CASE: Content
12.1 72) The third stage in Simon's description of decision making is ________.
choice Diff: 2 Page Ref: 457 AACSB: Reflective thinking skills CASE: Content
12.1 31) The five classical functions of managers are planning, organizing, deciding, controlling, and A) coordinating. B) leading. C) managing. D) negotiating.
A Diff: 3 Page Ref: 458 AACSB: Reflective thinking skills CASE: Content
12.2 36) The role of entrepreneur falls into which of Mintzberg's managerial classifications? A) decisional B) informational C) interpersonal D) symbolic
A Diff: 3 Page Ref: 459 AACSB: Reflective thinking skills CASE: Content
12.1 25) Which type of decision is calculating gross pay for hourly workers? A) structured B) unstructured C) semistructured D) none of the above
A Diff: 1 Page Ref: 456 AACSB: Analytic skills CASE: Analysis
12.1 23) The type of decision that can made by following a definite procedure is called a(n) ________ decision. A) structured B) unstructured C) semistructured D) procedural
A Diff: 1 Page Ref: 456 AACSB: Reflective thinking skills CASE: Content
12.2 42) Which types of decisions are automated for high-velocity decision making? A) highly-structured decisions B) semi-structured financial decisions C) unstructured financial decisions D) all of the above
A Diff: 1 Page Ref: 461 AACSB: Reflective thinking skills CASE: Analysis
12.3 51) ________ are visual tools for presenting performance data in a BI system. A) Dashboards and scorecards B) Paramaterized reports C) Reports and the drill-down feature D) Scenarios and models
A Diff: 1 Page Ref: 466 AACSB: Reflective thinking skills CASE: Content
12.2 60) A pivot table is a A) spreadsheet tool that displays two or more dimensions of data in a convenient format. B) type of relational database. C) chart tool that can rotate columnar data quickly and visually. D) tool for performing sensitivity analysis.
A Diff: 1 Page Ref: 472 AACSB: Use of information technology CASE: Content
12.4 54) Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? A) GIS B) DSS C) MIS D) TPS
A Diff: 1 Page Ref: 9 AACSB: Use of information technology CASE: Content
12.2 34) Mintzberg's classification of managerial roles outlines which three main categories? A) interpersonal, informational, and decisional B) symbolic, decisional, and interpersonal C) symbolic, interpersonal, and technical D) technical, interpersonal, and informational
A Diff: 2 Page Ref: 459 AACSB: Reflective thinking skills CASE: Content
12.1 43) Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? A) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. B) The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers. C) The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. D) All fours steps are performed by humans with the support of high-speed, high-volume DSS and ESS.
A Diff: 2 Page Ref: 461 AACSB: Analytic skills CASE: Evaluation
12.2 46) Which of the following statements best describes the term business intelligence? A) the infrastructure for collecting and managing business data B) the tools and techniques used to analyze and understand business data C) software developed exclusively for business management D) information systems involved in business decision making
A Diff: 2 Page Ref: 462 AACSB: Reflective thinking skills CASE: Content
12.3 48) Which of the following companies is not one of the top five producers of business intelligence and analytics products? A) Sun B) Microsoft C) SAP D) IBM
A Diff: 2 Page Ref: 463 AACSB: Reflective thinking skills CASE: Content
12.4 53) Which of the following are most likely to rely primarily on production reports for their decision-making needs? A) operational employees and supervisors B) senior managers C) analytic modelers D) business analysts
A Diff: 2 Page Ref: 467 AACSB: Analytic skills CASE: Analysis
12.1 28) Checking store inventory is an example of a(n) ________ decision. A) semistructured B) unstructured C) structured D) none of the above
C Diff: 2 Page Ref: 456 AACSB: Analytic skills CASE: Analysis
12.1 29) Simon's description of decision making consists of which four stages? A) planning, financing, implementation, and maintenance B) planning, design, implementation, and maintenance C) intelligence, design, choice, and implementation D) intelligence, design, financing, and implementation
C Diff: 2 Page Ref: 457 AACSB: Reflective thinking skills CASE: Content
12.4 59) Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? A) Managers perform a great deal of work at an unrelenting pace. B) Managerial activities are fragmented. C) Managers prefer regular, written reports on firm activities. D) Managers prefer oral forms of communication.
C Diff: 2 Page Ref: 458 AACSB: Use of information technology CASE: Analysis
12.2 37) According to Mintzberg, managers in their informational role act as A) figureheads for the organization. B) leaders. C) nerve centers of the organization. D) negotiators.
C Diff: 2 Page Ref: 459 AACSB: Reflective thinking skills CASE: Content
12.3 55) Predictive analytics is used for all of the following except A) anticipate customer response to price changes. B) identifying the most profitable customers. C) determining the best routes for product delivery. D) establishing consumer credit scores.
C Diff: 2 Page Ref: 468 AACSB: Analytic skills CASE: Analysis
12.2 35) The role of liaison falls into which of Mintzberg's managerial classifications? A) decisional B) informational C) interpersonal D) symbolic
C Diff: 3 Page Ref: 459 AACSB: Reflective thinking skills CASE: Content
12.2 40) The concern that data values of an information source fall within a defined range reflects which quality dimension of information? A) accuracy B) integrity C) validity D) consistency
C Diff: 3 Page Ref: 460 AACSB: Reflective thinking skills CASE: Content
12.3 56) Which of the following is not an example of a BI predefined production report? A) workforce demographics B) order cycle time C) revenue forecasts D) supplier performance
C Diff: 3 Page Ref: 467-468 AACSB: Analytic skills CASE: Synthesis
12.1 11) DSS are a special category of GIS.
FALSE Diff: 1 Page Ref: 471 AACSB: Use of information technology CASE: Content
12.3 15) DSS primarily address structured problems.
FALSE Diff: 1 Page Ref: 471 AACSB: Use of information technology CASE: Content
12.5 20) During a GDSS meeting, the attendees control the use of GDSS tools.
FALSE Diff: 1 Page Ref: 477 AACSB: Use of information technology CASE: Content
1) Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level.
FALSE Diff: 2 Page Ref: 455 AACSB: Use of information technology CASE: Content
12.1 4) Middle management face primarily unstructured decisions.
FALSE Diff: 2 Page Ref: 456 AACSB: Reflective thinking skills CASE: Content
12.1 8) The implementation phase of Simon's decision-making model includes choosing among solution alternatives.
FALSE Diff: 2 Page Ref: 458 AACSB: Reflective thinking skills CASE: Content
12.1 9) The first stage in Simon's decision-making process model is the design stage.
FALSE Diff: 2 Page Ref: 458 AACSB: Reflective thinking skills CASE: Content
12.5 19) Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.
FALSE Diff: 3 Page Ref: 475 AACSB: Use of information technology CASE: Content
12.3 84) What is a GIS? Describe at least three ways in which a GIS could be used by modern business.
Geographic information systems are a special category of DSS that use data visualization technology to analyze and display data for planning and decision making in the form of digitized maps. GIS can best be used to support decisions that require knowledge about the geographic distribution of people or other resources in scientific research, resource management, and development planning. GIS have modeling capabilities, allowing managers to change data and automatically revise business scenarios to find better solutions. For instance, a company could display its customers on a map and then design the most efficient delivery route for its products. A second way in which it could be used would be to analyze demographic information to decide where to open branch restaurants. A third use could be customer demographic data and map information to locate people who are likely to become customers for the company's services. Diff: 3 Page Ref: 469 AACSB: Analytic skills CASE: Synthesis
12.1 82) A key business decision in your sporting goods manufacturing company is determining what suppliers to use for your raw materials. How can you determine if a manager in charge of selecting suppliers is making the best choice?
Student answers will vary but should include an understanding of evaluating the information the data is based on. For example: One way to determine the manager's choice is to find out what he or she is basing their decision on: price, quality, schedule, relationship, etc. Then you could find out how those measurements of the supplier qualities are made—is the data about the suppliers accurate information. You could evaluate the data informing the decision along the information quality dimensions: accuracy, integrity, consistency, completeness, validity, timeliness, and accessibility. Diff: 2 Page Ref: 460 AACSB: Analytic skills CASE: Synthesis
12.3 88) Explain why even well-designed information systems do not always help improve a firm's decision making.
Student answers will vary but should include the three main reasons for information systems not always producing positive results: 1. information quality, 2. management filters, and 3. organizational inertia/politics. A sample answer is: There are three main reasons that implementing a well-designed information system might not result in better decisions. First, the information produced by a system may be incomplete and inaccurate. The quality of information will depend on the quality of data gathered, and may require a minimum amount of data to be gathered. Inaccurate data and incomplete data can degrade the quality of decision making. Second, management filters can also stymie good decision making—a manager who has a bias against some types of activities or solutions, or is overly optimistic or pessimistic will make decisions that are skewed towards their own perspective rather than actual facts. Finally, organizational inertia and politics can hamper decision making. Information systems can require organizational change in roles and business processes that employees want to resist; or a system can produce information that suggests that a change is necessary but employees ignore in order to maintain the status quo in roles and responsibilities. Diff: 2 Page Ref: 471-474 AACSB: Analytic skills CASE: Analysis
12.1 3) A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary.
TRUE Diff: 1 Page Ref: 456 AACSB: Reflective thinking skills CASE: Content
12.1 5) Structured decision making is most prevalent at lower organizational levels.
TRUE Diff: 1 Page Ref: 456 AACSB: Reflective thinking skills CASE: Content
12.3 2) Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.
TRUE Diff: 1 Page Ref: 456 AACSB: Reflective thinking skills CASE: Content
12.3 7) The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.
TRUE Diff: 1 Page Ref: 458 AACSB: Reflective thinking skills CASE: Content
12.1 6) Big data is commonly used to analyze and predict consumer preferences.
TRUE Diff: 1 Page Ref: 469 AACSB: Reflective thinking skills CASE: Content
12.2 12) A geographic information system is a decision support system designed specifically to work with spatial information.
TRUE Diff: 1 Page Ref: 469 AACSB: Use of information technology CASE: Content
12.2 14) Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.
TRUE Diff: 1 Page Ref: 469 AACSB: Use of information technology CASE: Content
12.4 13) MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems.
TRUE Diff: 1 Page Ref: 471 AACSB: Use of information technology CASE: Content
12.3 16) What-if analysis works forward from known or assumed conditions.
TRUE Diff: 1 Page Ref: 472 AACSB: Reflective thinking skills CASE: Content
12.3 17) Backward sensitivity analysis software is used for goal seeking.
TRUE Diff: 1 Page Ref: 472 AACSB: Reflective thinking skills CASE: Content
12.3 18) GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations.
TRUE Diff: 1 Page Ref: 475 AACSB: Use of information technology CASE: Content
12.1 10) The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others.
TRUE Diff: 2 Page Ref: 458 AACSB: Reflective thinking skills CASE: Content
12.3 85) You are an analyst for a firm that imports and distributes specialty oils and vinegars and your company wants you to evaluate their options for taking advantage of cutting edge business analytics. What are their choices? What will you recommend?
There are two strategies for adopting BI and BA capabilities: 1. an integrated solution or 2. using multiple best-of-breed vendor software solutions. The hardware firms want to sell you integrated hardware/software solutions that run on their hardware (the totally integrated solution). Software firms will want to sell you "best of breed" software that runs on any machine they want. In this strategy, you adopt the best database and data warehouse solution, and select the best business intelligence and analytics package from whatever vendor you believe is best. Student recommendations will vary: The first solution carries the risk that a single vendor provides your firm's total hardware and software solution, making your firm dependent on its pricing power, but it offers the advantage of dealing with a single vendor who can deliver on a global scale. The second solution offers greater flexibility and independence, but with the risk of potential difficulties integrating the software to the hardware platform, as well as to other software. Diff: 2 Page Ref: 470 AACSB: Analytic skills CASE: Evaluation
12.2 74) The concept of management ________ describes situations in which managers act on biases that reject information that does not conform to their expectations.
filters Diff: 2 Page Ref: 460 AACSB: Reflective thinking skills CASE: Content
12.4 80) A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.
group decision-support systems, GDSS Diff: 2 Page Ref: 475 AACSB: Use of information technology CASE: Content
12.1 73) When managers represent their company in the outside world and perform symbolic duties, they are acting in their ________ role.
interpersonal Diff: 2 Page Ref: 459 AACSB: Reflective thinking skills CASE: Content
12.3 77) A(n)________ report is produced when a user enters various values in a pivot table to filter data.
parameterized Diff: 1 Page Ref: 466 AACSB: Use of information technology CASE: Content
12.2 76) BI that is designed to determine the most likely effects of changes in the business environment is called ________.
predictive analytics Diff: 1 Page Ref: 467 AACSB: Reflective thinking skills CASE: Content
12.5 71) A(n) ________ decision is repetitive and routine, for which known procedures provide solutions.
structured Diff: 1 Page Ref: 456 AACSB: Reflective thinking skills CASE: Content
