BLI 3302 SMU Ch. 10

Which of the following is true regarding routine​ requests? A) Much of the vital communication between a company and its customers is about routine matters. B) Routine requests should demand action. C) In most​ cases, your audience will not be prepared to comply with your request. D) Be general when making a routine request. E) Routine requests have many more than three parts.

A) Much of the vital communication between a company and its customers is about routine matters.

Anya is composing a message that includes information regarding the nature of her relationship with a former employee. What type of message is she​ writing?

Responding to a request for a recommendation

Kali is explaining her request. She is working on the​ ___________ of her message.

body

When sending routine replies and positive messages you should explain all the relevant details idea in the​ _____________ of the message.

body

Ariana is including an expression of gratitude in her message. Ariana is working on the​ __________ of her message.

close

Highlighting a benefit to the reader should be done in the​ _________ of the message.

close

Jackie is requesting an adjustment. She is politely requesting specific action that needs to be taken. Jackie is working on the​ ____________ of her message.

close

Liam is writing a request for a letter of recommendation. Liam is expressing his appreciation for the letter and including the full name and address of the person to whom the letter should be sent. Which part of the message is Liam working​ on?

close

A brief personal message written to comfort someone after the death of a loved one is referred to as​ a(n) ____________ letter.

condolence

When sending routine replies and positive messages you should use the​ __________ approach.

direct

When writing routine​ requests, Orange Photography usually takes the​ ________ approach, which is a clear statement of the request that provides all necessary information.

direct

Orange Photography knows some messages are written specifically to build what the chapter calls​ __________, in order to enhance your relationships with​ customers, colleagues, and other businesspeople.

goodwill

When writing a letter of​ condolence, you should​ __________________________.

keep it short, simple, and sincere

Amar is sending a formal complaint to a company because the product he purchased is faulty and he is not satisfied. Amar is​ ________________________.

making a claim

As pointed out by Orange​ Photography, routine requests have the same three parts as all business messages. These parts are the​ __________, the​ __________, and the​ __________.

opening, body, close

A specialized document used to share relevant information with the media is known as a​ __________ release.

press

Jeremy is requesting a settlement of a claim. Jeremy is​ ______________________.

requesting an adjustment

Caleb is preparing a message that sympathizes with the​ customer's frustration. Caleb is​ _______________________________.

responding to a request for an adjustment

Just like Orange​ Photography, much of your daily business communication will involve​ __________, including things such as​ good-news announcements and goodwill messages.

routine and positive messages

Orange Photography prefers to be friendly in its routine messages and requests. It does this by paying close attention to the​ _________ of the message.

tone