BLOCK 2 TEST
5. In describing how she sees her work as a team leader, Janet says that her goal is to help members reach their goals and accomplish objectives that advance them. Janet is expressing which orientation to power?
A
9. Raul came to the United States from Mexico three months ago, and he is still having trouble understanding Americans' tendency to rush all the time. He is also surprised when his teachers are irritated if he joins class several minutes after class has started. Raul's confusion about Americans' pace of life is based on which aspect of nonverbal behavior? a. chronemics b. proxemics c. kinesics d. artifacts e. paralanguage
A
8. Which style of loving is a comfortable, best-friends kind of love that grows gradually to create a stable and even-keeled companionship? a. eros b. storge c. ludus d. mania e. pragma
B
9. After listening to an idea given by another group member, Jim says, "Let me elaborate on that idea." Jim's comment is an example of a. procedural communication. b. task communication. c. climate communication. d. egocentric communication. e. assertive communication.
B
8. Training workshops help organizations to manage change. This would be an example of a. a formal communication network. b. a ritual. c. a renewal rite. d. a policy. e. an enhancement rite.
C
18. Our choices of social media shape our perceptions of events, issues, and people. a. True b. False
T
19. A prototype is a knowledge structure that defines the best or most representative example of some category. a. True b. False
T
40. Deciding to be mindful is the first step in listening and the foundation of all other steps. a. True b. False
T
48. Symbols are ambiguous, which means their meanings aren't fixed in an absolute way. a. True b. False
T
49. When we label people, we focus attention on particular aspects of them. a. True b. False
T
6. Meanings are the heart of communication.
T
7. In communication, all parts of the system affect each other.
T
1. Chris says he loves Betsy but he's not sure they have a future together. Chris's feelings toward Betsy indicate a. he loves her but isn't committed. b. he loves her and is committed but unsure of himself. c. he loves her but is opposed to marriage. d. he is just out for a good time. e. he is interested in other women he might date.
A
1. In which of the following ways is a team distinct from a group? a. Teams have different and complementary resources and a strong sense of collective identity. b. Teams consist of individuals who are interdependent yet have degrees of similarity among members. c. Teams have greater thoroughness and work faster. d. Teams have smaller sizes and tend to be more thorough. e. Teams work faster and do not develop groupthink.
A
10. Silence can communicate a lot of meanings. Which of the following does not describe what silence could potentially communicate? a. Silence can communicate personal qualifications. b. Silence can disconfirm others. c. Silence can communicate awkwardness d. Silence can communicate disapproval. e. Silence can communicate contentment.
A
15. Which of the following explains why it is dangerous to use social media while driving? a. selective perception b. perceptual organization c. constructivism d. personal constructs e. self-indication
A
2. Stories in organizations that convey the values, style, and history of an organization are called a. corporate stories. b. personal stories. c. collegial stories. d. ritual stories. e. rite stories.
A
23. Secure attachment styles tend to develop in children whose caregivers a. are consistently loving and attentive. b. are more often loving than rejecting. c. alternately loving and rejecting. d. are socially conservative. e. are often more important than significant others.
A
27. Since Sam was a baby, her parents have always told her, "Treat others how you want to be treated." This is an example of a(n) a. identity script. b. attachment style. c. direct definition. d. upper. e. ego boundary.
A
28. When we engage in social comparisons, we might be ____________. a. measuring ourselves in relation to others by deciding we are like them or different from them b. telling ourselves that we are good c. measuring how long it takes us to invite that individual to converse d. forming an identity script for what a friend is e. forming a direct definition for the people we come into contact with
A
31. Elliot is having trouble listening effectively in his political science class. The professor has been presenting information quickly while simultaneously flipping through an abundance of PowerPoint slides containing complex statistical data. Elliot doesnt know where to focus his energies. This is an example of a. message overload. b. preoccupation. c. message complexity. d. prejudgment. e. lack of mindfulness.
A
37. David had his laptop open, checking out his favorite websites. His mother calls, and during the conversation, he answers by saying, "ummm hmmm," "yeah," "sure," "ummm hmmm," all because he is really focused on the websites. David is engaged in a. pseudolistening. b. monopolizing. c. selective listening. d. defensive listening. e. literal listening.
A
4. Assuming an attentive posture, holding eye contact, and nodding to show you understand what another person is saying are nonverbal behaviors that convey which dimension of relational level meanings? a. responsiveness b. liking c. status d. power e. control
A
42. The ability to recognize another person's perspective as well as your own is called a. dual perspective. b. empathy. c. abstraction. d. self-reflection. e. owning your own feelings.
A
46. Which of the following is the single most important guideline for effective verbal communication? a. Engage in the dual perspective. b. Own your feelings and thoughts. c. Respect what others say about their feelings and ideas. d. Strive for accuracy and clarity. e. Engage about evenly in I language and you language.
A
1. The term used to describe the ways of thinking, acting, and understanding work that are shared by members of an organization and reflect an organizations distinct identity is called a. organizational structure. b. organizational culture. c. organizational hierarchy. d. organizational rituals. e. organizational rites.
B
10. Holly says, Lets discuss the donors to the benefit concert and then discuss who will be performing." Holly made which type of contribution to discussion? a. task b. procedural c. climate d. egocentric e. dynamic
B
10. What is the term used to describe dramatic, planned sets of activities that bring together aspects of an organization's culture into a single event? a. rituals b. rites c. collegial events d. corporate rituals e. organizational
B
12. Elijah goes into the library to find his friend Aimee who went there to study. He walks through the library until he sees her and then sits down beside her. Later Elijah's friend Marvin comes over and says, "Hey, man, why did you ignore me when you walked right past me a minute ago?" Elijah shakes his head, not knowing why he didn't see Marvin. Elijah's failure to see Marvin when he was focusing on finding Aimee is an example of a. noise. b. selective perception. c. insular listening. d. biased perception. e. assimilation.
B
13. Jason passes Greg in the residence hall lobby and says hi. Greg does not say hi back. Jason expected Greg to say hello in return. Jason's expectation refers to a. personal constructs. b. scripts. c. prototypes. d. schemata. e. person-centeredness.
B
2. Which of the following is an accurate statement about nonverbal communication? a. Nonverbal communication does not impact verbal communication. b. Nonverbal communication is perceived as more honest than verbal communication. c. Nonverbal communication is less believable than verbal communication. d. Nonverbal communication behaviors are consistent across cultures. e. Nonverbal communication only occurs consciously.
B
21. You are an excellent athlete; Kevin tells his daughter. Kevin&s statement is an example of a. indirect definition. b. direct definition. c. identity script. d. self-fulfilling prophecy. e. downer.
B
22. Rules for how we are supposed to live and who we are supposed to be are known as a. direct definitions. b. identity scripts. c. self-fulfilling prophecies. d. social comparisons. e. attachment styles.
B
25. The beginning of the self-concept, or the recognition that individuals are separate entities, is also known as a. direct definition. b. ego boundary. c. social comparison. d. self-fulfilling prophecy. e. reflected appraisal.
B
26. The generalized other is comprised of the views of a. our family of origin. b. society as a whole. c. our peers in school. d. persons with whom we have an I-It relationship. e. the looking-glass self.
B
30. Which of the following is a guideline for encouraging personal growth as a communicator? a. Make a strong commitment to help improve others. b.Gain knowledge as a basis for personal change. c. Set goals that are based on our ideals. d.Seek out the perspective others have of you. e. All of these choices are guidelines for encouraging personal growth as a communicator.
B
32. As soon as the news program begins an interview with the President of the United States, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by a. message overload. b. prejudgment. c. preoccupation. d. message complexity. e. noise.
B
4. One of the first models of communication (Laswell) described communication as linear. Which of these five questions did NOT help to describe how communication worked in this early model? a. Who? b. Says who? c. In what channel? d. With what effect? e. Says what?
B
41. When you state that symbols are not intrinsically connected to what they represent, you are asserting which of the following statements? a. Symbols are powerful. b. Symbols are arbitrary. c. Symbols are ambiguous. d. Symbols create meaning. e. Symbols have multiple interpretations.
B
47. Which of the following is a suggestion for enhancing effectiveness in verbal communication? a. Use the most complex language you know so that you sound informed. b. Own your feelings and thoughts. c. Seek to talk more than your conversational partner. d. Use abstract language as often as possible. e. Engage about evenly in I language and you language.
B
5. Mally and Dana decide to read and do art while they are together. This satisfies their desires to some extent, but Mally is left feeling like they did not quite get to spend time together and Dana had a hard time concentrating on her work. Their response is best described as a. separation. b. neutralization c. voice. d. neglect. e. reframing.
B
5. Sally doesnt want to be interrupted while shes speaking so she avoids looking at others until she has said all she wants to say. Then she looks at the person who wants to respond. Sally has used nonverbal behavior to a. establish relational level meanings. b. regulate interaction. c. define her cultural standpoint.
B
5. Which of the following are the types of rituals that occur regularly in organizations? a. corporate, social, and personal b. personal, social, and task c. collegial, social, and personal d. corporate, personal, and task e. task, personal, and collegial
B
5. Which of these types of communication is defined as "communication between people?" a. intrapersonal communication b. interpersonal communication c. group communication d. public communication e. mass media communication
B
7. Chris just moved into a new apartment and spent the first day hanging pictures, putting out souvenirs of important times, and putting favorite objects on the bookshelves. Chris has relied on what form of nonverbal communication to personalize the new apartment? a. paralinguistics b. artifacts c. kinesics d. proxemics e. appearance
B
7. Communication from subordinates to supervisors is known as a. downward communication. b. upward communication. c. grapevine. d. supervisory communication. e. informal communication.
B
9. Gerri was a new teacher and soon became friends with Julia, who had been a teacher at the school for several years. In the course of their conversation, Julia told Gerri about the principal and what she could expect. This is an example of a. a personal story. b. a collegial story. c. a corporate story. d. a communication network. e. an organizational story.
B
9. What are the four stages in the cycle of intimate partner violence, in order? a. tension, anger, more tension, explosion b. tension, explosion, remorse, honeymoon c. tension, explosion, discussion, resolution d. explosion, tension, remorse, honeymoon e. explosion, remorse, resolution, honeymoon
B
1. Which of the following statements about communication is accurate? a. Studying communication only has academic benefits. b. People who study communication are no less likely to communicate clearly than those who do not study it. c. Studying communication can improve your communication skills. d. Studying communication is less popular now than it was 15 years ago. e. Studying communication is very difficult and should be pursued only by those seeking a doctoral degree.
C
11. Shelli and Lisa are talking about their favorite teachers. They each have qualities and characteristics that they feel make the ideal teacher. What are Shelli and Lisa talking about? a. personal constructs b. scripts c. prototypes d. schemata e. person-centeredness
C
14. Janet says, "I didnt get a job offer because the interviewer was biased and it was a nasty day. However, Ellen didnt get an offer because she isnt qualified." This is an example of a. construct differentiation. b. stereotyping. c. self-serving bias. d. internal attributions. e. scripting.
C
17. What is the term used for the ability to perceive another person as a unique and distinct individual based on our knowledge of particular others? a. personal construct b. prototype c. person-centered perception d. constructive bias
C
2. The two most significant potential disadvantages of group discussion are a. the time required and excessive cohesion. b. the time required and lack of leadership. c. conformity pressures and time required. d. conformity pressures and lack of leadership. e. lack of leadership and excessive cohesion.
C
24. Edmund is very attentive and supportive to his son Mylan when he is sober, but when Edmund drinks, he often ignores his son and sometimes verbally abuses him. Mylan never knows which way his father will act. If Edmund is Mylan's primary caregiver, Mylan is likely to develop which attachment style? a. fearful b. secure c. anxious/ambivalent d. dismissive e. defensive
C
3. Which of the following is the first of our senses to develop? a. sight b. smell c. touch d. hearing e. speech
C
33. While visiting her parents on a break from school, Deena doesnt pay attention to much of what they say. She lets much of their communication just come in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of a. defensive listening. b. prejudgment. c. selective listening. d. mindless listening. e. pseudolistening.
C
36. What are the two ways that mindfulness can enhance communication? a. increases others understanding of how you feel and leads others to express communication overtly b. expresses communication covertly and increases our understanding of how someone feels or thinks c. increases our understanding of how someone feels and thinks about what they are saying and leads others to express themselves in greater depth d. helps others select information to communicate about and also helps them to be receptive to messages e. increases our satisfaction for communication by helping us to fully attend to the message and leads us to think more critically about who and what
C
39. A noisy room is an example of what obstacle to listening? a. conversational distraction b. diversionary distraction c. environmental distraction d. preoccupational distraction e. message complexity
C
4. Deondra is part of a social group on campus. Even though the group sets specific meeting times, everyone in the group knows that it is acceptable to be 10-15 minutes late without needing to call and check in. This unspoken expectation is an example of ____. a. synergy b. a rule c. a norm d. social climbing e. conformity to pressure
C
4. The term used to define what is expected of individuals because of their specific positions in an organization is called their a. performance expectation. b. organizational expectation. c. role. d. job description. e. employment expectation.
C
6. The attempt to increase personal status in a group by winning the approval of high-status members is known as
C
8. In response to a suggestion made by Juan, Melanie says, "I agree with Juan's suggestion about how we should proceed. Thanks for keeping us on track, Juan." Melanie made which type of contribution? a. task b. procedural c. climate d. egocentric e. dynamic
C
8. Lara smiles and makes a funny face at her baby niece. Lara is engaging in ____ to communicate with the baby. a. paralanguage b. physical appearance c. kinesics d. haptics e. proxemics
C
16. The dimension of interpersonal attributions that explains that behaviors come from factors people can control or from those they cannot control is known as a. locus. b. stability. c. scope. d. responsibility. e. None of these answers are correct.
D
29. All of the following are examples of influential particular others EXCEPT a. parents. b. siblings. c. day-care providers. d. cyber bullies. e. None of these are exceptions.
D
3. Organizations have certain ______________ governing aspects of work life such as hiring, promotion, benefits, grievances, and medical leave. a. rites b. roles c. rituals d. policies e. rules
D
3. To study communication is to study a. what we should believe. b. how friendships help our lives become more meaningful. c. the arbitrary nature of the world. d. how we use symbols to create meaning in our lives. e. the content level of meaning in phrases we hear.
D
3. Trisha and her roommate Leena have a regular schedule of television shows that they watch. Even though they enjoy their programs, sometimes they feel like they are missing out on more exciting events on their college campus. Trisha and Leena are experiencing the ____ dialectic. a. autonomy/connection b. closeness/openness c. dominance/subordination d. novelty/predictability e. trust/intimacy
D
35. While listening to her friend Bill, Judy occasionally says,tell me more or thats interesting; go on." These are examples of what type of communication to demonstrate interest and attentiveness? a. mindful mnemonics b. paraphrasing c. monitoring d. minimal encourages e. None of these answers are correct.
D
38. All of the following are part of the listening process EXCEPT a. responding. b. remembering. c. interpreting. d. judging. e. being mindful.
D
6. Diego and his supervisor have coffee together every Monday. This is an example of a a. rite. b. communication network. c. ritualistic rule. d. ritual. e. corporate expectation.
D
6. The three broad stages of romantic relationships include a. escalation, evolution, deterioration. b. evolution, dyadic, and navigation. c. dyadic, navigation, and deterioration. d. escalation, navigation, and deterioration. e. evolution, navigation, and dyadic deterioration.
D
9. What area of communication emphasizes the relationships between coworkers? a. interpersonal communication b. intrapersonal communication c. group communication d. organizational communication
D
1. All aspects of communication other than the words themselves are known as a. perception. b. verbal dialectics. c. assertiveness. d. nonverbal astuteness. e. nonverbal communication.
E
10. Which of the following is/are considered unifying themes in the field of communication? a. ethics b. symbols c. critical thinking d. meaning e. All of these are common themes.
E
10. Which of these is a common reason communication researchers have found that people give for not practicing safer sex? a. They do not have access to safer sex information. b. They do not have access to condoms and other protection. c. They do not care if they contract an STI/STD. d. New treatments reduce the threat of HIV/AIDS. e. Alcohol impairs their thinking.
E
2. All relationships have rules that guide how partners communicate. Rules are important for which of the following reasons? a. They guide how partners interpret each other's communication. b. They define what is expected. c. They control what places to go. d. They define who we are as people. e. They both guide how partners interpret each other;s communication as well as define what is expected.
E
2. What does it mean to say that communication is a process? a. Communication is ongoing and always in motion. b. It's hard to tell when communication starts and stops. c. Communication evolves in clearly defined stages. d. Communication is ongoing, always in motion, and evolves in clearly defined stages. e. Communication is ongoing, always in motion, and it's hard to tell when it starts and stops.
E
3. For people to be considered a "group," the members must see themselves experiencing which of the following? a. dependence b. independence c. co-dependence d. intradependence e. interdependence
E
4. Research indicates that, in general, the least effective and least satisfying response to the tension generated by relational dialectics is a. reframing. b. segmentation. c. neutralization . d. repression. e. separation.
E
43. Which of the following is a regulative communication rule? a.Hugging is a way to show care and friendship. b.Making eye contact and nodding are ways to show interest and respect. c.To demonstrate romantic interest, stand close to the other person, touch him or her gently, and laugh at his or her jokes. d.Ignoring someone shows anger or dislike. e.Do not argue at the dinner table.
E
44. I felt really embarrassed when Delice told my secret." This is an example of using a. you-language to place blame for your feelings. b. abstraction to place blame for your feelings. c. dual perspective to assess your feelings. d. hypothetical language to explain your feelings. e. I-language to own your feelings.
E
45. All of the following are true about symbolic abilities EXCEPT a. symbols define. b. symbols evaluate. c. symbols organize perceptions. d. symbols allow hypothetical thought. e. symbols are neutral.
E
6. Which of the following is an example of paralanguage behavior? a. raising volume when speaking b. pausing between words to emphasize certain words c. lowering pitch d. lowering volume when speaking e. All of these answers are correct.
E
7. Sally and Jack have been seeing one another regularly since their Introduction to Communication class ended. They have a great number of common interests and activities. Lately though, Sally has mentioned to Jack her need to maintain her other male and female friendship activities. Though Sally and Jack's relationship remains strong, Sally's comments could be interpreted as which of the following stages of romantic relationships? a. escalation b. exploration c. intensification d. deterioration e. navigation
E
7. ___________________ power is the ability to influence based on personal charisma and personality. a. Coercive b. Legitimate c. Expert d. Reward e. Referent
E
8. Poor communication in the workplace means a. errors and misunderstandings occur. b. messages must be repeated. c. productivity suffers. d. people lose jobs. e. All of these are correct.
E
20. Stereotypes are generalizations about groups that are always inaccurate. a. True b. False
F
50. When we use I-language, we give control of our emotions to others. a. True b. False
F