BMA exam review

What is the process of finding and hiring the best candidates for any given open position?

Recruiting

What has happened to union membership numbers in the past 50 years?

declined

Professional development includes which of the following?

Training and mentoring

What is a work advance brought about by unions?

5 day work week, increased safety, child labor laws

What is an enhanced form of communication where each person focuses on what the other person is saying and then repeats back what they thought they heard?

Active listening

How can companies get employees to speak freely?

Ask them, empower them, acknowledge blindspots

Employee recognition systems are designed to do which of the following?

Boost morale, highlight achievement, lower turnover

Which is one place you're likely to find job candidates?

Career fair, online, colleges.

Which law prohibits employment discrimination based on race?

Civil Rights act

What is the process whereby unions negotiate with employers on behalf of the employees?

Collective bargaining

As never before, job seekers use websites like Glassdoor to learn what about a prospective company?

Culture

What is the term used to describe how to make employees feel like they're an important part of an organization?

Employee engagement

What is the most common offline way to collect employee feedback?

Employee meetings

What managerial practice is vital to the growth of your employees, managers and business?

Employee supervision

Which of the following is part of employee supervision?

Encouragement, mentoring, communication

Which of the following is not a way to require employee accountability?

Enforce hierarchy

What is not a goal of most employees within an organization?

Getting fired

Which of the following are the result of low employee engagement?

High Turnover

What does Rebecca Greenbaum identify as a problem within the workplace?

Hypocrisy

What is another name for a strike?

Industrial dispute

According to Ethan Burris, how do employees need to feel before they'll really contribute to the growth of the company?

Involved

What is not a reason workers will go on strike?

NOT pay, benefits, or ill treatment

What is a type of effective management?

Not Micromanagement, macromangement, or hierarchy.

Which of these constitutes a valid reason not to hire someone?

Not age, gender, or race

Milestones are helpful in what sort of plan for employees?

Personal Development

What may managers rely on to decide if they'd like to interview a candidate in person?

Phone screen, personality test

What is the term used by recruiters to describe their ideal candidate?

Purple Squirrel

Which of the following describes a trust agent?

Reputable

A job description includes which of the following?

Scope of role, main tasks of position, name of position

What is a new tool used to collect employee feedback?

Social media

What is the means by which an employer seeks out qualified candidates for open positions?

Sourcing Plan

What is the name of the person who helps set up a union in a workplace?

Union organizer

How are public sector unions funded?

dues

Capital Investment

funds invested in a firm or enterprise for the purpose of furthering its business objectives

Some economists say strong unions help strengthen which socioeconomic group?

middle class

When companies ponder which positions they need to fill, what is this called?

needs assessment

What is the process in which you orient and train new employees to be successful in their new roles.

onboarding

In the later 20th century, the United States became what sort of an economy?

service

What feedback mechanism is most likely to appear in the employee break room?

suggestion Box

What was created with the idea that there's strength in numbers?

unions