BMT 2500 Final
The Age Discrimination in Employment Act protects individuals over the age of ___.
40
Which of the following would be defined as retaliation under EEO laws?
A hospital demotes a radiology technician who has complained about ethnic discrimination
Which of the following is true of Internet recruiting?
An advantage of Internet recruiting is that by reaching out to so many people from diverse backgrounds, a very large pool of applicants can be generated
A legally defensible performance appraisal system should include which of the following?
Appraisals are job related, nondiscriminatory, and documented.
Which of the following is required by the Family and Medical Leave Act of 1993 of employers not exempted from the law?
Employees are to be given up to 12 weeks of leave for specific reasons such as the adoption of a child but it is up to the employer as to whether it is paid or unpaid.
Which of the following statements is true about using the Internet for recruiting?
Employers have found the use of internet recruiting is a way to save on cost.
The final step in strategic planning is:
Evaluate and re-assess
A performance-driven organizational culture is based on the notion that employees are entitled to rewards over certain time period.
False
According to the ADA (Americans with Disabilities Act) all employers must make reasonable accommodations for disabled employees.
False
An individual whose pay is above the range for a job is referred to as a green-circled employee.
False
Developing skills in employees increases the likelihood that the employees would quit an organization.
False
Diversity training has proven to be an effective tool for increasing employees' "acceptance of others."
False
Due to immigration trends, the average age of the U.S. workforce is declining.
False
Improved by the Equal Pay Act and the Lily Ledbetter Fair Pay Act, there is no longer a pay gap based on gender in the U.S.
False
In a situational interview, applicants are required to give specific examples of how they have handled a problem in the past.
False
Negligent hiring occurs when an employer becomes aware that an employee may be unfit for employment but continues to employ the person, and the person injures someone on the job.
False
One positive result of corporate downsizing has been the improved level of employee loyalty and retention of the remaining employees who survived the layoffs.
False
One reason for the decline in contingent workers is that they increase costs for the employer
False
Recruitment is the process of choosing individuals with qualifications needed to fill jobs in an organization
False
The ADA defines a disabled person as someone who has a physical or mental impairment that substantially limits their ability to perform their job.
False
The National Labor Relations Board (NLRB) is an independent board, appointed by the AFL-CIO.
False
The Wagner Act allows the President of the United States to declare that a strike presents a national emergency, which is one that would impact an industry or a major part of it in such a way that the national economy would be significantly affected.
False
The current tax paid by employers for social security is 12.4%.
False
The reasons key people choose to stay with an employer are almost always the opposite of those that compel others to quit.
False
The two roles of appraisal--administrative and development---are seen as generally complimentary.
False
The value for HR practices cannot be measured.
False
What is a primary advantage of recruiting through professional and trade associations?
Firms can gain access to specialized professionals needed in an industry
What should an organization do if it wants to enhance the relationships between training, learning, and job performance?
Give the trainees a real business problem to solve as part of their training
A (an) ___________is a formal research effort to assess the current state of HR practices in an organization
HR audit
Which of the following is NOT a purpose of the application form?
It is used to determine if the applicant can perform the essential functions of the job.
Which agency, set up as an impartial umpire of the organizing process, enforces all of the provisions of the labor relations act?
National Labor Relations Board
Which of the following is a true statement about the overtime provisions of the Fair Labor Standards Act?
Overtime pay is set at one and one-half times the regular pay rate for all hours in excess of 40 per week.
Many employers have found ___________ plans to be more effective than other means of reducing absenteeism, scheduling time off, increasing employee understanding of leave policies, and assisting with recruiting and retention.
PTO
A measure that calculates the value of expenditures for HR activities, and how long it will take for them to pay for themselves, is called:
ROI (return on investment)
Which agency, created by the 1964 Civil Rights Act, has enforcement authority for Title VII, the portion of the Act that deals with employment?
The EEOC
Which of the following statements is true about turnover?
The turnover of poor performers is considered functional.
What is the primary reason why employees join unions?
They are dissatisfied with how they are treated by their employers and believe that unions can improve their work situations.
Which of the following statements is true of the expectancy theory?
This theory emphasizes the importance of finding valued rewards for the employee
________provides employees with specific, identifiable knowledge and skills for use in their present jobs.
Training
A manager who permits lewd posters to be displayed in the workplace may be creating a hostile work environment leading to complaints of sexual harassment.
True
A salaried, non-exempt employee is covered by the overtime provisions under the Fair Labor Standards Act.
True
A training needs assessment measures current competencies against what is required in the strategic plan.
True
According to the FLSA, comp time is prohibited in the private sector and cannot be legally offered to nonexempt employees working for private organizations.
True
Behavior modeling is the most elementary way in which people learn, and it is one of the best.
True
COBRA allows employees who leave a job, either voluntarily or involuntarily, to continue participation in the employer's group health plan for a period of time.
True
Cross-training allows the opportunity for greater flexibility and development of human resources.
True
Employers should be careful of current-employee referrals as a recruitment source, as too much could result in equal employment opportunity violations.
True
Except in industries covered by the Railway Labor Act, supervisors are not eligible to be represented by a union.
True
FMLA provides for paternity leave.
True
In the absence of national legislation, some cities and states have passed laws prohibiting discrimination against individuals with differing sexual orientations.
True
Job design refers to organizing tasks, duties, and responsibilities into a productive unit of work.
True
Motivation is highly individualized, so managerial strategies must be broad based in order to address these individual concerns
True
One problem with sales compensation plans is that they can encourage unethical behavior.
True
Paid-time-off or PTO plans tend to be more effective in reducing absenteeism than traditional vacation and sick plans
True
Psychological contracts include both tangible items such as wages, benefits, employee productivity, and attendance; and intangible items such as loyalty, fair treatment, and job security.
True
The ADA prohibits the use of preemployment medical exams, except for drug tests, until a job has been conditionally offered.
True
The common theme between the halo and horns effect is that the rater makes generalizations about the subordinate based on only one trait.
True
Training is often expected to produce a return on investment (ROI) but too often training is justified because someone like it.
True
U.S. employers offer fewer paid holidays than those in many other countries.
True
Under the 1991 Civil Rights Act, an employer cannot simply require that all job applicants have a minimum level of education, such as a high school diploma. They must be able to defend the requirement as job related for the position.
True
Withholding a raise from someone who refuses to date you is an example of quid pro quo harassment.
True
O*NET is a job analysis database provided by ___________.
U.S. Department of Labor
In a structured interview, _________________
a set of standardized questions are asked of all job applicants
How are Social Security benefits funded?
a tax on employee wages and salaries, paid by employers and employees
What are the three HR management roles according to your text author?
administrative, operational and employee advocacy, strategic
Stacy, the HR manager of a bank, restricts her recruiting efforts for the post of loan officer to placing advertisements on the website of the American Banking Association. This will allow Stacy to determine the ___________ for the job of loan officer.
applicant population
The teachers' union in the Whispering Hills school district has not come to a collective bargaining agreement with the school board. A neutral third party has been brought in to make decisions on the topics that have kept the two parties from agreeing on a contract. This process is called _________.
arbitration
What are the four phases of the training process?
assessment, design, delivery, evaluation
Which of the following would be classified as an individual variable pay plan?
attendance bonuses
Total rewards are provided to employees in order to ________
attract, retain, and reward employees
For a profit-sharing plan to be effective, management must _________.
be willing to disclose financial and profit information to employees
At a large catalog-based retail company, supervisors randomly listen in on calls handled by customer representatives to make sure that the customers are greeted politely, orders are taken accurately, order details are repeated to the customer, and that customers are thanked for their order. This is a ______-based type of performance appraisal system.
behavior
One approach to assessing HR effectiveness is _______, which compares specific measures of performance against data on those measures in other organizations.
benchmarking
A _______is a characteristic providing a legitimate reason why an employer can exclude persons on otherwise illegal bases of consideration.
bona fide occupational qualification
The view of an organization that is held by both employees and outsiders is called the organization's ______.
brand
Beyond the basics, HR leaders may need additional competency in which area?
business and organizational knowledge
Which of the following best describes the manager's role in the developmental aspect of performance appraisal?
coach
A union is a formal association of workers that promotes the interests of its members through __________.
collective action
The process whereby representatives of management and workers negotiate over wages, hours, and other terms and conditions of employment is called ________.
collective bargaining
Job analysis that focuses on how knowledge and skills are used is called _______.
competency based
During the past several decades, union membership in the U.S. has ______.
declined overall
Tina, the director of HR, is concerned about the high level of turnover at her company. From exit interviews, she suspects that certain supervisors may have higher turnover than other due to their supervisory skills, or lack thereof. In order to verify this hunch, Tina should analyze turnover by __________.
department and reason for leaving
Human resource management is _______________ according to the text author.
designing the formal systems that are used to manage people in a work organization.
The purpose of pre-employment screening is to __________.
determine if applicants meet the minimum qualifications for open jobs
Development is distinguished from training, in that _____________.
development focuses on individuals gaining new capabilities useful for both present and future jobs.
Borderline Cafeterias has discovered that most of its wait staff is white, while most of its kitchen staff is minority. When interviewed by the local news anchor, the CEO of Borderline Cafeterias said, "There has been no conscious or deliberate practice to staff the cafeterias in a discriminatory manner; it just happened to turn out this way." The CEO's argument is an example of _______.
disparate impact
Plaintiffs filing cases of illegal discrimination against their employers have the burden of proof, which requires that they must be a protected class member and must prove that _______________.
disparate impact or disparate treatment existed
A large commercial cleaning service in the Southwest requires all Hispanic applicants for supervisory positions to have a high school diploma from a U.S. high school, rather than a school in another country, such as Mexico. This is an example of _________.
disparate treatment
Expansion of HR technology serves what two major purposes in administration and operations?
efficiency and effectiveness
Which of the following is NOT a common dimension used to measure individual performance?
effort expended
Which of the following is NOT an HR metric for employee retention and quality?
employee age distribution
The two basic compensation philosophies, which should be seen as opposite ends of a continuum, are ______and _____.
entitlement;performance
Paul has completed two months at his first job. He is dissatisfied with his unsupportive supervisor, the lack of specific feedback, and the logistical aspects of solving problems. This best exemplifiies a(n) _______________.
entry shock
_____________is the perceived fairness of the relation between what a person does and what the person receives
equity
The fundamental job duties of the employment position that an individual with a disability holds or desires are called ___________.
essential job functions
The five categories of exempt jobs, as defined by the FLSA, are _____.
executive, administrative, professional, computer employees, outside sales
The taxes an employer pays to unemployment compensation funds are determined by __________________
experience rates
A __________ is a group of autonomous unions.
federation
Which of the following occurs when an interviewer allows a positive characteristic about a job applicant to overshadow other evidence?
halo effect
Benefit costs have been escalating, but particularly for ____________.
health care
Reduced productivity and decreased customer service are considered ______costs of
hidden
A person who is responsible for performing a variety of human resource activities is known as a ___________
human resource generalist
Medical insurance, paid by the employer, is classified as ______compensation.
indirect
Theorists in human development describes the second half of adult life (mid career) as more emphasis on the need for ________________.
integrity and well-being
A formal system to gather data about what people are doing in their jobs is called________.
job analysis
The director of HR realizes that the KSAs currently used for hiring entry-level engineers are outdated. In order to establish which KSAs are needed, a ____is required.
job analysis
A ____________ identifies the tasks, duties, and responsibilities of a job.
job description
The main outputs of a job analysis are _____ _______ and ______ _______.
job descriptions and job specifications
An arrangement in which two employees perform the work of one full-time job is called
job sharing
In a _________, management shuts down company operations to prevent union members from working.
lockout
The purpose of right-to-work laws is to _____________.
make it illegal to force people to join a union to get or keep a job
The Immigration Reform and Control Act _______________.
makes it illegal for employers to knowingly hire illegal aliens
A results-based approach works very well for jobs in which _______.
measurement is easy and obvious
A company that structures its compensation system so that half of its competitors pay their employees more than it does and half of its competitors pay less, is using a ______the market strategy.
meet
__________is the desire within a person causing that person to act, and is a goal-direct drive.
motivation
Sara, a human resource manager at Comp Inc., is moving from an administrative role in the human resource department to an operational role. Which of the following best describes Sara's change of role?
moving from processing legal paperwork to serving as a "champion" of employee concerns
Counting the number of invoices that a clerk processes each day would be an example of a/an ___________measure of performance.
objective
Amber is the manager of a popular clothing store. She regularly works over 40 hours a week; however, when new styles are coming in that require new displays, she may put in as many as 60 hours a week. Amber's paycheck is the same regardless of the number of hours she has worked. Amber is paid _____.
on a salary basis
The most common type of training at all levels in an organization is ______.
on-the-job training
"The shared values and beliefs in an organization" is a definition of ___________.
organizational culture
The primary determinant of ethical behavior in an organization is _________.
organizational culture
There are 16 training programs which Brian, the director of training, wishes to implement during the coming year. After examining his training budget, Brian realizes he will not be able to conduct all of these training efforts and he must prioritize them in order to reduce the number. Brian should prioritize these training programs based on _______.
organizational performance goals
"The planned introduction of new employees to their jobs, coworkers, and the organization" is a definition of __________.
orientation
Which of the following is typical of the entitlement philosophy of compensation?
pay and raises based on length of service
Which of the following benefits is NOT mandated by federal legislation?
pension plan coverage and transferability between employers
________is the process of determining how well employees do their jobs relative to a standard and communicating that information to the employee.
performance appraisal
________define the expected levels of employee performance.
performance standards
Which of the following is NOT an approach to job design?
person/job fit
What is the most common reason managers fail after being promoted to management?
poor teamwork with subordinates and peers
The most highly unionized part of the U.S. workforce is the _______.
public sector
A ________is the modification to a job or work environment that enables a qualified individual with a disability to enjoy equal employment opportunity.
reasonable accommodation
Alvin, a sales representative for a company making industrial solvents, lost a major customer last month. Until then, Alvin's year has been about average in the level of sales. Early in the year, Alvin brought in two new customers of about the size of the customer he lost last month. Alvin's supervisor gives Alvin an unsatisfactory rating in his annual performance appraisal. It is likely that Alvin's supervisor has committed the ________error.
recency
The process of generating a pool of qualified applicants for organizational jobs is called __________.
recruiting
Which of the following is the function of an I-9 audit?
reviewing compliance with immigration regulations
Workplace romances are _______________.
risky because of the potential for causing conflict
Which of the following is NOT one of the four elements identified by the text as critical to increasing ethical behavior?
roundtable discussions involving management and employees to discuss ethical issues facing the business
____________include exit interview time, unemployment expenses, and legal fees for challenged dismissals.
separation costs
_________is a security benefit voluntarily offered by employers to employees who lose their jobs.
severance pay
"Actions that are sexually directed, are unwanted, and subject the worker to adverse employment conditions or create a hostile work environment," is a definition of _____________.
sexual harassment
Which of the following would NOT be a solution that a company would offer as a solution to work/life balancing?
shift work
Leadership, cooperation, and openness are examples of ________
soft skills
HR metrics are used as:
specific measures of HR practices
The __________process matches people with jobs through _____and _______.
staffing; recruiting; selection
In a sense, the sum of all performances in all jobs in the organization should equal the _______.
strategic plan
During a __________, union members refuse to work in order to put pressure on an employer.
strike
The interior decorators, designers, and architects of WorldKraft Design work together in self-managing work groups. This structure is key to the organizations' culture, and it is important that new hires fit in with the work group to which they are assigned. In this case, it would be wise to use:
team interviews
Which of the following best defines the term "effectiveness"?
the ability to produce a specific desired effort or result that can be measured
The vice-president of HR for Health Wizard, Inc. is designing a performance appraisal system that includes subordinate ratings of their supervisors. The supervisors are concerned about this and have likely raised all of the following objections EXCEPT
the fear that the appraisals will interfere with their development as supervisors
What is a psychological contract?
the unwritten expectations employees and employers have about the nature of their work relationships
The main legal reason for performing a thorough background check of all applicants is _________.
to avoid a negligent hiring charge
In most cases, employees will view appraisals done well as what they are meant to be--constructive feedback.
true
Pay compression is frequently a result of labor market pay levels increasing faster than current employees' pay adjustments.
true
Compensation linked to individual, team, and/or organization performance is a definition of _________.
variable pay
Maintaining a satisfactory work-life balance while investing a great amount of time beyond the job in career management is especially problematic for ______employees (according to text author).
younger
