BNAD - Chapter 8 (LS)

With _____, an organization can parcel out the entire complex work effort to be performed by specialists, which results in greater efficiency.

division of labor

_____ Admitted in 2015 that it had engaged in fraudulent behavior by cheating on vehicle emission tests.

Volkswagen

_____ after the company faced lawsuits, one of the organization's directors sent a memo to employees asking that they discontinue using company headquarters stairwells for smoking, drinking, and sex.

Zenefits

Authority in organizations means _____ -- managers must report and justify work results to the managers above them and are responsible for performing assigned tasks.

accountability

A(n) _____ culture values flexibility and has an external focus. hierarchy market adhocracy clan

adhocracy

In a matrix structure:

an organization combines functional and divisional chains of command in a grid

In organizational socialization, the _____ phase occurs before one joins the organization. During this phase the person learns - from web sources, current employees, etc - what the organization's job needs and values are and how their own needs, values, and skills might fit in.

anticipatory

According to the competing values framework (CVF), organizational _____ varies along two dimensions effectiveness focus structure differentiation

effectiveness

_____ values represent the values and norms actually exhibited in the organization. Basic Enacted Artifact Espoused

enacted

In organizational socialization, the _____ phase takes place when a person is first hired and comes to learn what the organization is really like and how to adjust her/his expectations.

encounter

Philosophies, beliefs, and norms that are explicitly stated by the organization reflects its _____ values. enacted espoused achieved observed

espoused

Try thinking about things such as "what surprised me about that situation?" or "What data might I be ignoring?"

expand your perspective by asking different questions

Espoused values in an organization's culture represent the....

explicitly stated values and norms the organization prefers

Organic organizations tend to have a wide span of control and _____.

fewer rules

A _____ organization is defined as one with an organizational structure with few or no levels of middle management between top managers and those reporting to them.

flat

Which type of organization typically has few or no levels of middle management between top managers and those reporting to them?

flat

An organization that wants to eliminate layers in favor of creating a culture where employees have more power should consider adopting a _____ organizational structure. typical hierarchical stabilized flattened

flattened

View work or career changes as challenges to be overcome

focus on being optimistic

_____ embed preferred culture by describing organizational philosophy, mission, vision, and values.

formal statements

An organizational structure where people with similar occupational specialties are put together in formal groups is called a _____ structure.

functional

Groups activities around defined regional locations.

geographical division

A(n) _____ culture values stability and has an internal focus. hierarchy adhocracy market clan

hierarchy

the 3 types of organizational design are:

horizontal, traditional, open boundaries

_____ is the tendency of the parts of an organization to draw together to achieve a common purpose.

integration

_______ managers have decision-making authority and usually have people reporting to them, whereas _______ positions provide advice, recommendation and research.

line, staff

More positive organizational outcomes are associated with _____ cultures. market hierarchy adhocracy clan

market

The type of organizational culture that has a strong external focus and values stability and control is a(n) _____ culture. market adhocracy clan hierarchy

market

In the common elements of organizations, common purpose is realized through _______, which enables the work of individuals to combine in an organization-wide endeavor.

coordinated effort

A(n) _____ is a system of consciously coordinated activities or forces of two or more people. team adhocracy culture organization

organization

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart.

organizational

The competing values framework is a tool companies use to understand _____.

organizational culture

The extent to which your personality and values match the climate and culture in an organization is referred to as _____. person-organization fit person-work fit person-role fit person-job fit

person-organization fit

Groups activities around similar services and/or products.

product division

The obligation you have to perform the tasks assigned to you in the organization is known as your _____.

responsibility

Some workplaces now reflect a culture of "radical candor" which means that employees are encouraged to __________.

say what's on their minds regardless of the consequences

An organization that has authority centralized in a single person, as well as a flat hierarchy, few rules, and low work specialization, is using a _____.

simple structure

Very _____ companies tend to be the most centralized in terms of authority.

small

_____ process by which people learn the values, norms, and required behaviors that permit them to participate as organizational members.

socialization

The number of people reporting directly to a given manager refers to _____.

span of control

When employees share a narrative about an actual event that created the company's culture, they are relying on _____ to symbolize the company's vision and values. rewards goals stories rituals

stories

A _____ is a narrative about the company's history that is repeated by an organization's members in order to emphasize a particular value. ritual symbol rite story

story

A company's _____ is the large-scale action plan that encompasses the company's vision and is used to create the direction for the business. strategy structure culture forecast

stratgey

The formal system of task and reporting relationships that coordinates and motivates an organization's members to achieve the company's goals is called the organizational _____. structure mission culture vision

structure

In terms of organizational culture, a _______ is an artifact, act, quality, or event that conveys an organization's most important values to others. story symbol ritual hero

symbol

Avoid holding grudges when you are wrong. Instead - absorb, learn, understand, and move on.

take ownership and accept responsibility

An organization comprised of many levels with narrow spans of managerial control is described as _____.

tall

One method of changing organizational culture is to provide structured _____ as an in-depth introduction to organizational values.

training

The chain of command within a business is also referred to as the organization's _______ hierarchy of authority.

vertical

_____ Expresses the extent to which an organization prefers flexibility and discretion versus stability and control.

vertical

What are the three layers of organizational culture? Structural observations Basic assumptions Strategic plans Observable artifacts Espoused values

Basic assumptions, Espoused values, and Observable artifacts

Managers taking a contingency approach to organizational design should consider which three things in determining the optimal structure for the organization?

Differentiation vs. integration environment Mechanistic vs. organic environment Link between strategy, structure and culture

What are the four types of organizational culture outlined in the competing values framework (CVF)?

Hierarchy, Clan, Adhocracy, and Market

______ Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers.

Horizontal

______ Acknowledged that company engineers had been intentionally manipulating fuel-economy tests for 25 years.

Mitsubishi

In an organic organization, which three of the following occur? Check all that apply.

Shared tasks Many teams Decentralized hierarchy of authority

__________ refers to the rights inherent in a managerial position to make decisions, give orders, and utilize resources.

authority

_____ represent core, taken for granted, unobservable aspects of an organization's culture. Espoused values Enacted values Observable artifacts Basic assumptions

basic assumptions

Look for solutions to challenges, rather than problems

be more resourceful

A(n) _____ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks.

boundaryless

A control mechanism for making sure the right people do the right things at the right time is called hierarchy of authority or ______.

chain of command

A _____ culture has an internal focus and values flexibility rather than stability and control. hierarchy clan market adhocracy

clan

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______. attitude demeanor policies culture

culture

Observable artifacts, espoused values, and basic assumptions are the three levels of organizational _____. planning structure operations culture

culture

In order to implement a particular organizational strategy, managers must determine the right kind of organizational: (select all that apply) culture performance structure demonstration

culture & structure

Groups activities around common clients or customers.

customer division

_____ is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy.

delegation

The more subunits into which an organization breaks down, the more highly _____ it is.

differentiated

Maintain a desire to learn and improve your career readiness competencies

display a proactive learning orientation

Hierarchy of authority, one of the four common elements of organizations proposed by Schein,

is a control mechanism that ensures that the right people do the right things at the right time.

What is the BEST example of a mutual-benefit organization?

labor union

An organization's _____ can pay attention to, measure, and control a number of activities, processes,or outcomes in order to foster a certain culture. leaders strategy statements mission

leaders

In a _______ structure, a firm assembles product components or sections provided by outside contractors.

modular

The readily apparent symbols and manifestations of an organization's culture are called its _____. observable artifacts basic assumptions vision statements espoused values

observable artifacts