BUAD 254 OB Marilla

______ refers to how long we focus on an activity.

Persistence

Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign the employee to a job that includes

high respect, commitment, and acceptance.

____ is the extent to which a job enables an individual to experience freedom, independence, and discretion.

Autonomy

Sharon recently visited the Mayan temple at Chitzen Itza in the Yucatan. She was humbled by its feeling of age and history, particularly because she is of Mayan descent. ________ is the emotion she is likely feeling.

Awe

When Harry has a perceived conflict with a co-worker, he will send them e-mails that are taunting or insulting. This is an example of

CWB.

_______ is the shared belief that drives people to help others who are suffering.

Compassion

Step 1 in the three steps of the applied approach to problem solving

Define the problem

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

Dissolving

T/F: Job satisfaction has a negative association with OCB and a positive relationship with CWB.

False

______ is defined as the state of being completely involved in an activity for its own sake.

Flow

_______ is one characteristic that would describe an organization without positive OB.

Focus on wealth

_______ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties.

Indirect blindness

__________ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well."

Intrinsic motivation

____ is the process of strengthening a behavior by contingently withdrawing something displeasing.

Negative reinforcement

______ programs help employees to integrate, assimilate, and transition to new jobs.

Onboarding

Which of the following is not a soft skill? active listening operations - Correct problem solving decision making critical thinking

Operations

________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

Regarding the relative importance of personal and technical skills, which of the following is true? * They remain equal and do not change throughout careers. * Technical skills are more important regardless of job level. * Personal skills are more important regardless of job level. * Technical skills become more important as job level increases. * Personal skills become more important as job level increases. Correct

Personal skills become more important as job level increases.

______ is the characteristic of PsyCap that consists of bouncing back from adversity.

Resilience

_____ is the positive or negative value people place on outcomes.

Valence

Gina says, "I can type 70 words per minute with no errors." She is expressing

a high self-efficacy.

Which of the following is not an example of a hygiene factor in Herzberg's motivator-hygiene model? supervision company policies salary working conditions advancement - Correct

advancement

When positive practices have an escalating effect on positive outcomes because of their association with positive emotions and social capital, a(n) _________ effect has occurred.

amplifying

People with __________ often see the causes of events in their lives as due to luck or other environmental factors.

an external locus of control

Personal attitudes affect _______ via ______.

behavior; intentions

You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude toward people smoking in restaurants.

behavioral

The _____ model suggests that managers should monitor employees' perceptions of fairness.

equity

Which of the following is not a content theory of motivation? acquired needs theory Maslow's hierarchy of needs theory self-determination theory equity theory - Correct Theory X and Theory Y

equity theory

Larry, a new lawyer at Dewey, Dewey, and Dewey, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Larry starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of

ill-conceived goals

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) _______ factor.

individual

Which of the following is NOT one of the basic dimensions of the Big Five personality dimensions? locus of control - Correct extraversion openness to experience conscientiousness agreeableness

locus of control

The need for belonging is part of the need for

love.

The final step of the 3-Step Approach of the Organizing Framework is

make recommendations.

Santiago needs to study for an upcoming test in his business law course. His roommate is driving him crazy by singing and whistling. Santiago heads for the library and finds a quiet room in the back so he can study more effectively. Santiago is increasing his

mindfulness.

A person will experience _______ when his or her outcome to input ratio is less than that of a relevant comparison person.

negative inequity

Last week, a major construction project began on Brandon's normal route to work. After two days of getting angry and being late to work, Brandon found a new way to go which was slightly longer, but faster. Which of the following processes did Brandon engage in?

negative reinforcement

In the recency perceptual error, a person

over-relies on information from the last portion of the review period.

Jack set himself a goal of shooting a 79 or better on his local golf course before the end of spring. This is a ________ goal.

performance

Which of the following is not a factor that affects perceptions of feedback?

personal relationship with the feedback giver

Skinner labeled unlearned reflexes or stimulus-response connections as

respondent behavior.

The three global values that are essential for promoting positive OB are

restorative justice, compassion, and temperance.

What kind of goal is best for jobs that are dynamic, but in which nearer-term activities and milestones can be defined?

task

People with very high levels of emotional stability __________ than people with moderate emotional stability.

tend to perform fewer OCBs

Samantha is ambitious and has taken a position with XYZ Corporation as a management trainee. She is looking forward to going through challenging projects as she rotates through several departments of the company over the next two years. However, she also just became engaged, and wants to spend time with her fiancé. Which of the following would best describe what Samantha is seeking?

total rewards

Schwartz's model suggests that

values may conflict with each other.

If unpredictable instances of a target behavior are reinforced, a _________ schedule is in effect.

variable

Which of the following statements is true? PERMA elements are positively related to good health, but are not related to work-related outcomes such as organizational commitment and career satisfaction. Well-being is a single, unique concept that is related to happiness. Employees' level of flourishing is related to organizational outcomes such as productivity and financial performance. - Correct Positive emotions "happen to people"; they cannot be pursued proactively. PERMA should be pursued as a means to obtain a better career.

Employees' level of flourishing is related to organizational outcomes such as productivity and financial performance

_____ justice is the perceived fairness of how resources and rewards are distributed or allocated.

distributive

In the job characteristics model, the presence of skill variety, task identity, and task significance cause an employee to feel

experienced meaningfulness of the work.

Spatial intelligence is likely to be most valuable to a

fighter pilot.

Alanna, a hard-working and productive employee, quit because she couldn't get along with Roger, her new boss. All the other employees agreed and were also looking for new jobs. This would be diagnosed as a(n) _____ level problem.

group

A person who ___________ is relatively unconstrained by situational forces and effects environmental change.

has a proactive personality

Which of the following is the most fixed of a person's individual differences? attitudes intelligence - Correct self-efficacy self-esteem emotions

intelligence

The perspective that states that behavior is a function of interdependent person and situation factors is called the ______ perspective.

interactional

The potential to understand, connect with, and effectively work with others is ______ intelligence.

interpersonal

Core self-evaluations represent a broad personality trait comprised of all of the following EXCEPT emotional stability. generalized self-efficacy. locus of control. interpersonal intelligence. - Correct self-esteem.

interpersonal intelligence

Which of the following is NOT an element of emotional intelligence? self-awareness social awareness relationship management intrapersonal intelligence - Correct self-management

intrapersonal intelligence

The last step in effective performance management is

providing consequences.

Donna works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Janice's beliefs represent a(n)

psychological contract.

Donovan and Keith both work as line employees at the Widget Corporation plant. They are both big fans of the San Francisco Forty-Niners and meet at game times in local sports bars to watch the game. They are probably providing _______ to each other.

social companionship