BUAD 309 Test 2

Norms are

A standard against which the appropriateness of a behavior is judged

Which of the following is one of the four basic factors that affect group performance?

Composition

Maggie's team consist of a members from 5 different departments, functional areas and has a diverse skill set. What type of team is this?

Cross functional

Jim thinks his newly hired employee is doing a great job and he decides to tell her so. This is an example of which of the following types of communication?

Downward

Decoding is a process that can be skipped in the communication process

False

Group polarization is the tendency for the group members to converge on a common decision outcome or solution

False

Increasing group interaction will not usually affect cohesiveness of the group.

False

Negotiators are not allowed to reject the proposed resolution of a conciliator.

False

Problem-Solving teams are permanent teams that make recommendations for other to implement.

False

Third-party conflict mediators usually come from inside the organization.

False

When mediating a conflict, you should ask leading questions.

False

Which of the following statements about brainstorming is false?

Ideas are recorded in secret

Relationships based on friendship, interest and choice are considered?

Informal

An ______ is a person who engages in leadership activities but whose right to do so has not been formally recognized.

Informal Leader

____ is any disturbance in the communication process that interferes with or distorts communication.

Noise

During the _______ phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see them fail.

Reality and unrest

Which of the following terms refers to the act of persisting with a failing course of action?

Risk propensity

The two essential issues that must not be overlooked when implementing teams are

Team performance and top management support

What is the best reason to create teams in an organization?

Teams make sense for that organization

Getting to know one another is part of the mutual acceptance stage of group development

True

Task conflict in organizations occurs when people disagree about what needs to be done.

True

The eyes are an important component of nonverbal communication.

True

The results of arbitration are legally binding.

True

________ conflict occurs due to perceived or actual incompatibilities in beliefs about what is right or wrong.

Values

Which of the following is NOT a recommended conflict resolution behavior?

meeting separately with the people in the conflict

Which of the following occurs when a message is not decoded by the receiver in the way the sender intended?

misperception

The compromising strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.

moderate, moderate

A team is characterized by all of the following except

profit motive

The information needed to make a programmed decision ____ available, and the problem is ____ structured

readily, highly

Conflicts of interest can occur over ________ issues, which include time, money, and physical resources.

substantive

The feedback phase of the communication process is initiated when

the receiver responds to the message

Which of the following communication media has the highest richness?

videoconferencing

_____ refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner

Bounded rationality

Which conflict resolution strategy reflects a desire to give both parties what they want?

collaborating

Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?

competing

The receiver of communication may repeat or paraphrase the message, ask for clarification, and check whether she understood it correctly. All of these are forms of __________.

feedback

When ____ is high and norms are compatible with organizational goals, productivity is the highest.

group cohesiveness

Pam, a human resources manager, thinks that the company's slow network is hurting productivity. She reaches out Vladimir, a digital technology manager, to discuss the problem. Which type of communication is this an example of?

horizontal

_________ communication occurs when someone in an organization communicates with others at the same organizational level.

horizontal

Upward communication usually provides feedback to

managers