Bus 16

Observable artifacts include language, stories, and

ceremonies.

Which of the following are examples of an organization's observable artifacts?

company logo workplace design

Which of the following is defined as a group of people within an organization whose values, norms, and behavior clash with those of the dominant culture?

counterculture

The shared social knowledge within an organization regarding the rules, norms, and values of its employees is referred to as its

organizational culture.

Every Friday at XYZ Company is casual Friday and employees are asked to bring in a potluck dish to share in the cafeteria. This is an example of how XYZ Company uses ______ to reinforce its casual and collaborative organizationa

rituals

The repetitive, programmed routines of daily or weekly organizational life are known as

rituals.

Which of the following would be included in the definition of organizational culture?

rules values attitudes

True or false: Most organizations use some form of orientation training process.

true

True or false: Strong cultures are always positive for organizations.

False

Which of the following statements about company culture is typically what occurs following mergers or acquisitions?

Most merged companies operate with a differentiated culture for an extended time.

Tomas was surprised when his prospective boss told him positive and negative information about the job, the company, and the working conditions. Tomas experienced which of the following?

a realistic job preview

During his interview at Maxim Engineering, Rashad was told, "It's not unusual for our employees to work 10 or more hours of overtime each week during our peak season." This would be an example of

a realistic job preview.

The components of the ASA framework are attraction, selection, and .

attrition or atrition

An example of a(n) ______ is that companies that value innovation will take risks and make some mistakes in the proces

basic underlying assumption

Taken-for-granted beliefs and philosophies that employees act on almost automatically instead of questioning the validity of their behaviors in a given situation is referred to as

basic underlying assumptions.

The manifestations of an organization's that employees can easily see and talk about are its observable artifacts.

culture

Union Bank's website states that it "fosters a respectful and inclusive culture that appreciates all the ways our employees, customers, vendors, and community partners are both similar and different." Based upon this statement, which type of culture does Union Bank foster?

diversity

A large oil and gas company publicly states that it is a "green" company, despite several oil spills and refinery explosions due to poor maintenance. This is an example of a(n)

espoused value that differs from an enacted value.

A mission statement that lays out an organization's central principles is an example of ______, a component of organizational culture.

espoused values.

True or false: Changing leadership always creates stronger organizational cultures.

false

A corporate slogan is one way organizations use ______ to express corporate valu

language

Lockheed Martin's slogan is, "We never forget who we're working for." This slogan is an example of which of the following observable artifacts that create and reinforce organizational culture?

language

Alexa has always been concerned about the environment. She is proud to work for a company that is known as an environmentally responsible retailer and gets 100% of its electricity from renewable sources. This is evidence that a good ______ exists.

person-organization fit

The degree to which an individual's personality and values match the culture of an organization is referred to as

person-organization fit.

Which of the following is the major way of communicating organizational culture to its workforce?

through observable artifacts

Rank the components of organizational culture from the most readily apparent to the least readily apparent, with the most readily apparent component listed first and the least readily apparent component listed last.

1. Ob...2.Esp...3.Basic

is the gradual process by which employees adapt to the culture of an organization.

: Socialization

____ are the beliefs, philosophies, and norms that a company explicitly states.

Espoused values

True or false: An organization's espoused values are the same as its enacted values.

False

Information acquired during the ______ stage of socialization occurs during an employee's recruiting and selecti

anticipatory

Information acquired during the ______ stage of socialization occurs during an employee's recruiting and selection.

anticipatory

Jolene is graduating from college soon and has begun to investigate companies for which she may want to work. She is especially interested in the recruiting videos posted on YouTube by companies like Google, Microsoft, and Apple. Jolene is in which stage of the organizational socialization process?

anticipatory

Each year, top sales consultants for Mary Kay Cosmetics earn the use of a signature pink Cadillac, and the keys are presented to these consultants at an elaborate awards banquet. This is an example of the use of ______ to reinforce organizational culture.

ceremonies

Planned activities that an organization tends to conduct in front of an audience of organizational member

ceremonies.

The Academy of Management has an annual conference in which it installs officers and presents awards. This is an example of a ______ that is part of the Academy's organizational culture.

ceremony

Which of the following are the most common methods to change an organization's culture?

changing organizational leadership mergers or acquisitions

At Google, employees are encouraged to use up to 20% of their work week working on projects that aren't necessarily in their job descriptions. They can work on developing something new, or if they see something that doesn't work, they can use their time to try and fix it. This suggests that Google fosters a ______ culture.

creativity

To encourage innovation, Abels Electronics has a generous patent reward system. Employees are paid $500 when an invention is submitted to the Patent Office as a patent application, and up to $5,000 when the patent is issued. It would appear that Abels Electronics has a ______ culture.

creativity

Employees at ABA Engineering have a clear understanding and agreement about the way things are supposed to happen in the organization, and their behaviors are consistent with those expectations. It would appear that ABA Engineering has a high level of

culture strength.

A(n) ______ culture focuses on serving the customer above all other objectives.

customer service

A printing firm has signs posted in numerous places in the shop that read, "Is it good enough? Ask the customer." It also sends out questionnaires to all customers about the quality of its service and posts those results for everyone to see. Based upon this information, what type of culture does this printing firm ha

customer service culture

A company's website states, "By embracing an inclusive culture that supports diverse talent, our employees are able to collaborate successfully and compete effectively in the global marketplace." Based upon this statement, which type of culture does the company have?

diversity culture

On her first day on the job at MicroTex, Sasha's boss introduced her to a coworker who has been with the company for years and asked him to "show her the ropes." In which stage of organizational socialization is Sasha?

encounter

Which stage of the organizational socialization process starts when the employee commences work with the company

encounter

A networked culture, in which workers are friendly but work tasks are not interdependent and employees tend to "do their own thing" would be categorized as ______ in sociability and ______ in solidarity.

high; low

A process in which a more experienced member of the organization is assigned to act as an adviser, counselor, or guide to a junior employee is known as

mentoring, mentorship, or mentor

At Apecs Electronics, your position determines the size of your office and even how many windows your office has. Which type of observable artifact does this describe?

physical structures

The use of open spaces instead of offices with closed doors is a way of using ______ to shape organizational culture.

physical structures

Which of the following are actions associated with the anticipatory stage of socialization at an organization?

reading the organization's website talking to members of the organization participating in an interview

The stress that results when employees perceive discrepancies between their preemployment expectations and the on-the-job experience is known as ______ shock.

reality

After a few weeks on the job, Bob was discouraged. "I hate my new job," he confessed. "I thought it was going to be a lot different from what it is." This is an example of

reality shock.

At the entrance to the company's plant, there is a large electronic sign that reads, "This facility has gone 250 days and counting without a lost time accident." Based on this, it is likely that the company has a ______ cultu

safety

When you walk into the factory at Clinton Manufacturing, the first thing you notice is a large sign reading, "Think Safety First," and every employee wears the appropriate protective equipment, such as face shields or goggles. Based upon this description, what type of culture does Clinton have?

safety culture

Realistic job previews, newcomer orientations, and mentoring are all ways to speed up the

socialization process.

The process by which individuals learn the values, expected behaviors, and social knowledge needed for their roles in the organization is referred to as

socialization.

A popular way of categorizing organizational cultures is along two dimensions: sociability (how friendly workers are) and (how much workers act and think alike).

solidarity or soldidary

Legend has it that a former assembly worker at the company suggested a small improvement in the manufacturing process that saved the company millions of dollars a year, and he was rewarded with a 10% bonus on the company's savings. This is an example of how ______ express the organization's culture that every worker counts.

stories

On his first day on the job, Peter was told by a coworker, "You know, you're the 5th person to sit at that desk in the last 2 years. Your predecessor quit because they scheduled a staff meeting on the same day she was getting married, and she was told that she was expected to be there because the meeting was early enough that she could still make it to the wedding." Which of the following is being used to transmit organizational culture?

stories

The manager of the software engineering department at a company allows his employees to choose their own work hours, as long as they get their projects done on time. The engineers tend to keep to themselves and many work strange hours, coming in late at night and then leaving mid-morning, Yet the goals of the department are closely aligned with those of the company as a whole. This would describe a ______ within the organization.

subculture

Sales associates at Office Depot are required to wear solid black slacks, black socks and shoes, and red polo style shirts. This uniform makes employees readily identifiable to customers and creates a sense of solidarity among employees. This uniform is an example of which artifact of the corporate culture at Office Depot?

symbols

When you walk into the reception room, the first thing you notice are photographs of the "Employee of the Month." These photographs represent which type of observable artifact of the organization's culture?

symbols

A major proposition of ______ is that potential employees are attracted to an organization that has an organizational culture aligned with their personality.

the ASA framework

Which of the following are advantages of a strong culture?

the ability to differentiate the organization from others creating stability within the organization facilitating desired behaviors among employees

When two companies join together in a merger, the nature of the new company's culture will depend on which of the following?

the strength of the cultures of the two companies how similar the cultures of the two companies were to each other

During the ______ stage of organizational socialization, employees become "one of the crowd" and begin to internalize the norms and expected behaviors of the organization.

understanding and adaptation

Mentoring generally occurs at which stage of the socialization process?

understanding and adaptation

Sarah had a rocky beginning with the company, but she has finally become an "insider." She has become adept at the functions of her job and gets along well with her coworkers. Sarah is in the ______ stage of organizational socialization

understanding and adaptation