Bus

Smooth Times Brewery recently became certified as an ISO 14001 company. Which criterion would decision makers evaluate for this award?

environmental improvements implemented at the brewery

Inez works on an assembly line in a candy manufacturer that produces limited quantities of chocolates with a variety of fillings. Inez and the others on her line switch the type of candy produced up to three times per shift. This describes a(n)

intermittent process.

There are several challenges for an organization that allows employees to work from home. One such challenge is

it makes job performance appraisal more difficult for managers.

Market segmentation is about dividing the total market for a product or service into groups with similar characteristics and needs. Marketers often divide the total market for their products and services demographically, either by age, education, or income level. If they wanted to know if all 18-year-olds in their market had similar TV show and movie interests, their inquiry would also focus on __________ segmentation.

psychographic

The strategy of making work interesting and motivating employees by moving them from one job to another is called job

rotation

Frederick Taylor believed the best way to improve worker productivity was to

scientifically determine the most efficient way to perform a task and then teach people exactly how to perform it.

Elton Mayo's famous experiment at the Hawthorne Plant concluded

people who perceive that management permits them to contribute to work decisions might be more productive.

Eloise, the director of human resources at her organization, is working to determine its human resource needs for the next five years. Eloise's first course of action is

planning, using a five-step process.

What is the mandate of Title VII of the Civil Rights Act?

prohibits discrimination in hiring, firing, and other areas on the basis of race, religion, creed, sex or national origin

Ed started Watseka Winery on his North Carolina farm when he switched from growing tobacco to growing grapes. After going through the various steps in the new-product development process, Ed and his fledgling company finally entered the commercialization stage of the new product development process. Ed knew that to succeed in selling the wine, the company would have to

promote the product to distributors and retailers to get wide distribution.

According to Herzberg, workers felt that good pay and job security

provided a sense of satisfaction with the job, but did not motivate them.

The Learner Company sent field engineers to perform installation and repair on large pieces of equipment that are used in the process of making gasoline at petrochemical plants. Each day, the onsite engineer reviews the __________ to determine which parts of the project are in progress and which have been completed. This bar graph also shows the engineer which equipment must be installed before other parts are started.

Gantt chart

Which control standard is stated most effectively?

Increase sales of our top-end product from 2000 in the first quarter to 3000 during the same period by 2024.

What is an advantage of hiring from within?

It helps maintain employee morale.

In order to get a comprehensive evaluation of the computer programmers she managed, Julia organized a(n) __________, where she asked immediate coworkers and others that worked closely with the programmers to participate in the evaluation process.

360-degree review

__________ is an advanced procedure where products are created one layer at a time. It is also known as additive manufacturing.

3D printing

Select the statement that demonstrates a characteristic of a leader.

A leader has a vision and rallies others around the vision.

Which of the following statements concerning the U.S. service sector today is most accurate?

The service sector has grown much more rapidly than the manufacturing sector.

For a U.S. or non-European company to export manufactured goods to European countries, what would most likely apply?

Companies that want to do business with the EU must be certified by ISO standards.

Which approach suggests that a manager believes that employees should be involved in both defining problems and in designing the solutions?

McGregor's Theory Y

__________ is the process managers use to continually monitor all phases of the production process to ensure that quality is being built into the product from the beginning, and to make sure products meet standards all through the production process.

Statistical quality control (SQC)

A traditional tool that serves as a way of evaluating a company's current business situation is called the SWOT Analysis. This is an acronym for

Strengths, Weaknesses, Opportunities, Threats.

Which statement is most accurate in describing the current trend in manufacturing in the United States?

The number of people working in manufacturing continues to fall.

Carolyn is the assistant store manager at a trendy clothing store for teenagers. The store hires lots of seasonal employees in the same age group. Carolyn has little regard for the skills or abilities of those she hires, and she is certain that few would come to work on time each day if it weren't for the fact that the store is known to fire any employee who is consistently late. As a student of motivational theory, you would describe the management style of Carolyn as

Theory X.

Many packages have labels that help stores control inventory and give the retailer information about the product's price, size, color, and other attributes. These are

UPCs.

Which item would be considered a convenience good?

a candy bar

A mobile veterinary business, Portable Paws, Inc., created a mission statement long before it opened its doors for business. The mission statement referred to the unique characteristic of the business: a traveling pet unit whose veterinarians went to the home of the pet owner, rather than the pet owner bringing the pet to the clinic. What other criteria should be considered for the mission statement?

a description of the customers it serves and a statement about its social responsibility to the area where it operates

A large orange juice manufacturer wants to increase its profit margin without raising the price of a bottle of juice. The bottle is currently 64 oz. A new 52 oz. bottle is developed and appears very similar to the old packaging. What pricing objective is sought?

achieving a target return on investment or profit.

Mateo's family owned a plumbing company with a reputation of excellent workmanship. When Mateo joined the business, his father required him to spend several years working alongside two licensed plumbers. In business, we call Mateo's starting position a(n)

apprentice.

Employment tests must

be directly related to performance on the job.

The value of the brand name and its associated symbols is referred to as

brand equity.

Many insurance companies use a strategy called __________ to save customers money and provide the convenience of purchasing multiple policies at the same time.

bundling

World Around Tea & Coffee Company changed its glass bottles to streamlined, thermos-like, unbreakable sports bottles that fit nicely on bicycles and in car holders. A packaging innovation such as this could actually be perceived by the buyer as a

change in the product.

Which area is particularly challenging when recruiting workers for small businesses?

compensation

The process of taking a product idea to consumers to test their reactions is known as

concept testing.

At a local manufacturing plant, about 20 percent of the engineers work full-time as independent contractors for a maximum of three years. These employees are seldom offered benefits but may apply for posted permanent positions within the company during this time. HR experts would designate these professionals as

contingent workers.

Focusing on long-term customer loyalty is integral to

customer relationship management.

What is the first step in the marketing research process?

defining the problem

The first step in developing a knowledge management system is

determining what knowledge is most important.

Herzberg's research purposefully directed managerial thinking to

develop interesting jobs, help them achieve their objectives, and recognize their achievement.

The importance of the product life cycle is that

different stages in the product life cycle call for different marketing strategies.

When Tino opened his Italian fusion restaurant in a trendy neighborhood in Chicago, he believed that important elements of his success would be great online reviews and a heavy Instagram presence. In terms of the evolution of marketing, Tino is demonstrating the __________ era.

emerging mobile/on-demand marketing

Wally is a contemporary manager who gets things done. Which statement most likely describes Wally's approach?

emphasizing teamwork and cooperation, and acting as a coach, rather than a boss

Zeb is a retail store employee. He organizes merchandise and will answer customer questions. Recently, his boss gave him the additional responsibility of ensuring that the inventory requested from the manufacturer arrives as ordered, then entering that order into the computer, ticketing the merchandise with the appropriate price tag, and being responsible for getting it out to the floor. This is an example of job

enlargement.

If a company wanted to link the computerized functions of all its divisions and subsidiaries of the firm into an integrated software program that uses a single database in order to develop a more integrated system that improves customer service, it would most likely use

enterprise resource planning.

The process of identifying factors that can affect marketing success is called

environmental scanning.

Recently, Raj switched jobs from a large firm to a medium-sized firm. As one of four project managers at the new firm, Raj recognizes that employees have much more respect for his expertise than he perceived at the larger firm where there were a minimum of 25 project managers. According to Maslow, which need in his hierarchy is important to Raj?

esteem

American Shippers is looking for a site to build its new distribution facility. In order to quickly move products, any area selected must have adequate airport access and must be located at the hub of major highways. The company also demands reasonably priced land and tax incentives. American Shippers is in the process of arranging its

facility location.

Theo is part of a team that builds and assembles wind turbines. Because the turbines are so large, the team travels to the building in which they are housed so all workers can congregate around the turbine engine, blades, and controller to complete its construction. What facility layout is most appropriate for this type of process?

fixed-position layout

Hannah was shopping at the mall and was asked to take part in a snack tasting in which she and 14 others would taste a variety of snacks featuring crackers, and then Hannah and the others would share their opinions under the direction of a discussion leader. Hannah is participating in a(n)

focus group.

Darla was born in 1972. As indicated by her generational cohort, she's most likely a manager who tends to

focus more on results than on hours in the workplace.

A manager at a software development company told his development group that it needed to create new payroll software for their own company. The group was given the system requirements and deadline for the first testing phase and told to work without management parameters. The company in this case is operating under a system of

free-rein leadership.

When Sofia joined Data Wizards, Inc., she automatically joined an employee team. The company motivates team members through a __________ system, where team members receive bonuses based on goals set since the last time the team's performance was evaluated.

gain-sharing

Kleenex is working to make sure that when people refer to tissue, they don't use the name Kleenex to refer to just any brand of tissue. Kleenex is afraid that their brand name will become a

generic name.

Mitchell just graduated with a management degree. His instructors and professors stressed students' need to arrive in the workplace

globally prepared.

LG and other makers of smart television sets have made the prices of these products more competitive, have increased the number and kinds of stores in which they are available, have offered a variety of choices, and have advertised extensively. These products appear to be in the __________ stage of the product life cycle.

growth

The idea of facility layout is to

have offices physically arranged in the best position to enable workers to most efficiently produce goods and services for their customers.

With respect to the development of scientific management, Frederick Taylor's objective was to

increase productivity at work.

"Clerical worker, with responsibilities for answering phones, greeting clients, filing for human resources department, occasional weekend work required." This is an example of a

job description.

An HR director was reviewing the job description for a new position in the information technology department of his company. He quickly jotted down a few comments that he would later share with the department manager. Among other things, his comments included suggestions for incorporating more skills variety into the job and a little more autonomy as to how the job might be accomplished from start to finish. As a student of business, you recognize that the HR director believes that a person holding this position would be motivated by

job enrichment.

Companies that make a concerted effort to develop female and minority managers

know that their hiring efforts will allow them to serve their diverse customers better.

Matt, a manager in New York City, has been transferred by his company to Japan for six months to study their operations as well as to negotiate a supplier contract. Matt is having some problems understanding how to do business in Japan. He wants to get down to business and get things done, but he senses that his Japanese coworkers want to get to know and trust him before focusing on doing business. The problem could be the fact that Matt is from a(n) __________, and believes building personal relationships is a waste of time that diverts attention away from the task at hand.

low-context culture

Technical skills that apply to the business at hand are most often necessary at

lower levels of management.

New design and production techniques have

made it possible to custom-make products in response to customer demand.

Management theorist Douglas McGregor observed that

managers' attitudes toward workers affected how they motivated them.

At one time, companies developed products and promotions to please large groups of people, and tried to sell as many products to as many people as possible. This is known as

mass marketing.

At which stage of the product life cycle do you differentiate your product so that it will appeal to additional market segments?

maturity

"We believe in creating loyal customers by providing a superior experience at a great value. We are committed to direct relationships, providing the best products and services based on standards-based technology, and outperforming the competition with value and a superior customer experience." This statement is a part of Dell's

mission statement.

When Adam was a sophomore in college, he started thinking about finding work opportunities before and after graduation. He began speaking with his professors more and got an internship near campus. In addition, Adam attended many job fairs on campus, even when he wasn't actively seeking employment, and kept in touch with the people he met. Developing these relationships over time is called

networking.

All managers spend time planning. Bo is a general manager for a large baby-supplies store. Each day she plans the number of employees she will have in each department, including the number of cashiers. She plans the break schedules and the freight delivery schedules. In the business world, we refer to this as __________ planning.

operational

Inventory management, quality control, production scheduling, and follow-up services are elements of a specialized area in management called __________ management.

operations

Taylor started a small business a little less than 10 years ago. The business employed several social workers and nurses that visited and cared for persons who had left hospital care, but were not quite ready to be on their own at home. As the CEO of the firm, Taylor decided it was time to hire a business operations manager and a marketing manager to handle the details of the business. Which function of management was Taylor primarily performing?

organizing

DeShawn formed a hiring committee for his advertising company. Six employees (including two managers) met to discuss applicants and select the finalists for a copywriter position in the public relations department. Although the head of public relations would have the final nod on the candidate that would ultimately be hired, the evaluative work of the committee was very important because they sent forward a candidate they believed would be a good work colleague, and their input facilitated the ultimate decision. In setting up this type of hiring process, the head of public relations was utilizing a(n) __________ style of leadership.

participative

When an upscale window treatment business wanted to introduce some new product lines, the marketing team looked to the Internet to find industry trends, not only in window coverings but in current window technology and sizing. The type of information the marketing team was using is referred to as

secondary data.

Jack owns and manages a department store in Smalltown. Despite a mall being built outside of town and its proximity to larger towns, Jack's business has thrived for 35 years. Jack knows his customers and treats them like family. He insists that his employees keep customers happy, and allows them the flexibility to make judgment calls. Within the three-part marketing concept, Jack has focused on a(n) __________ orientation.

service

Which action is part of the marketing mix?

setting a price for the product

Chloe needs a new vacuum cleaner, so she's looking online to compare value, quality, price, and style from a variety of sellers. These types of products purchased after comparison shopping are known as __________ goods and services.

shopping

Recently, Van and Mickey's music academy has had several inquiries about adding stringed instruments. While scanning the __________ environment in their service area, they become aware of the growing number of students who play stringed instruments. Van and Mickey are seriously considering expanding their operation to include the opportunity of playing a stringed instrument in a jazz or rock group.

sociocultural

Progressive companies who want to attract and keep good employees are now offering their employees __________ benefits, such as on-site dry cleaning services, shoe repair, on-site medical care, and even free breakfasts.

soft

The management function of __________ includes hiring, motivating, and retaining the best people to accomplish the company's objectives.

staffing

Buffy was shopping at her local home improvement store for a new kitchen faucet. She was attracted to a brushed stainless steel model with a long arc and a swivel spout. These are __________ features of the faucet.

tangible

When a company considers how to price a new product, it determines what price it thinks its customers will pay, and then identifies what profit the company needs. From there the company determines the features it can offer on this product. This method of determining price is known as

target costing.

As Van and Mickey explore the possibility of starting a music academy where kids 7 to 18 can receive instrument or voice lessons and be part of a band that puts on a live show, they collect demographic and lifestyle information and identify their potential students. This exercise will help to better identify their

target market.

Lou is a supervisor in a small automotive shop. He spends a lot of his time training various workers, while helping others solve some of the problems they have in doing their jobs. He also runs the diagnostic computer. Lou spends time on __________ skills.

technical

Through environmental scanning, marketers can learn new ways to reach prospective customers. As they scan the __________ environment, Van and Mickey hope to buy the most state-of-the-art sound system for their music academy.

technological

When Burger World considered adding Italian beef to its menu, the company made the sandwiches available in some of its more established markets to determine customer reactions. That process is called

test marketing.

The project manager building a new underwater dolphin exhibit at City Aquarium is reviewing the chronological sequence of activities that must be completed on the project and the estimated time of completion of each activity. He is employing

the PERT technique.

The idea behind marketing is

the activities buyers and sellers perform to facilitate mutually satisfying exchanges.

While performing a job analysis, Lilia, the human resource manager, wrote the following job description and job specification: "Entry level accountant. Responsible for general ledger accountability, (GAAP), financial reporting and analysis, and other special projects as assigned. Requires strong oral and written communication. This is a full-time, entry-level position. Candidate must have a two-year degree or equivalent work experience; recent college grad with B.S. in accounting or finance." What is the job specification for this position?

two-year degree or equivalent work experience; recent college grad with B.S. in accounting or finance

According to Herzberg, what is a hygiene factor?

working conditions