bus ch 10

Bullying differs from other forms of incivility because it:

1. Is most often evident to others 2. affects group dynamics and processes 3. affects even those who are not bullied

What method of handling conflict uses an independent third party and avoids the costs of litigation and unilateral decision making?

ADR

Which of the following help avoid or reduce work-life conflict?

Adopting a family-supportive philosophy in the workplace Sharing domestic responsibilities with a spouse and other family members

What should you do to manage conflict successfully?

Be aware of various forms of incivility. Keep a work-life balance. Realize that not all conflict is bad.

Why should conflict not be avoided?

Conflict can escalate even if avoided .Conflict will not go away even if avoided. Conflict avoidance can lead to the loss of a promotion.

Why should you avoid dysfunctional conflict?

It can grow worse with time. It can affect your job. It can lead to broken relationships

What happens when conflict is allowed to continue in the workplace?

It escalates.

Avoiding conflict is desirable when it does which of the following?

It gives you more time to gather facts. It provides you with a way to change the setting of the conflict. It allows you to refocus.

What have organizational behavior experts came to understand about conflict?

It has both positive and negative outcomes.

Which of the following statements describe cyber bullying?

It is more common than face-to-face bullying. Its effects last over time. Employees who experience it at work report distress the next morning.

Which of the following are ways that incivility disrupts teamwork?

It undermines individual member performance. It undermines collaboration. It undermines engagement.

The failure to correct misperceptions or conceal the negotiator's own position or circumstance such as a conflict of interest is

Nondisclosure

what are the three criteria to consider when determining what is and is not ethical during a negotiation?

activity content intent

What are two key factors that contribute to successful negotiation?

adhering to standards of justice managing outcome expectations

Which of the following are characteristics of escalating conflicts?

adopting stances that are difficult to justify more negative attacks than meaningful exchange san increase in intensity

What method of dispute resolution is less expensive and more constructive than traditional approaches?

adr

What are likely outcomes of HR policies and procedures that do not manage incivility?

anger and fear decreased job performance damaged reputations

When disputing parties agree ahead of time to accept the binding decision of a trained, neutral third party, it is:

arbitration

Taking a break is a good way to regroup and recover your ______ in a negotiation.

balance

In order to be successful at managing conflict, what techniques should managers utilize?

becoming familiar with alternative dispute resolution methods distinguishing between conflict states and conflict processes creating a psychologically safe climate

The contact hypothesis is concerned with interaction

between groups.

What is it called when unwanted behavior occurs that is meant to harm someone who feels powerless to respond?

bullying

What is the best way for managers to prevent or deal with intergroup conflicts?

by creating psychologically safe climates

the give-and-take style of resolving a negative conflict is

compromising.

What is the energy created by the perceived gap between what individuals or groups want and what they are experiencing?

conflict

An opportunity to review and realign goals to serve the parties involved is a positive outcome of

conflict management.

Functional conflict is also referred to as ______ or cooperative conflict.

constructive

The idea that when members of different groups interact more often, there will be less conflict between the groups is the:

contact hypothesis

the idea that when members of different groups interact more often, there will be less conflict between the groups is the:

contact hypothesis

When we ignore conflict, it is likely to:

continue or escalate

The tool for creating programmed conflict that appoints a member of the group as a critic is _____ _______

devil's advocacy

Which of the programmed conflict techniques assigns someone in an organization or group to identify potential issues or challenges with a proposed process?

devil's advocacy

Using a structured debate to foster opposing viewpoints prior to making a decision is the:

dialectic method

What are some examples of sexual harassment in a hostile work environment?

explicit photos or emails repeated requests for dates inappropriate touching

What is a lie of omission?

failing to reveal relevant information

True or false: Only individuals can demonstrate a dominating conflict-handling style

false

True or false: When a worker incorrectly believes that a situation is unfair, a conflict does not take place

false

When company policies enable employees to work from different locations, companies are using _____ _____

flex space

Company policies that enable employees to work outside of a traditional 9-5 schedule are referred to as

flextime

Conflict management can be viewed as an opportunity to produce which positive outcomes?

goal alignment innovation change

What is the rationale behind the fact that groups tend to lie more often than individuals?

guilt being shared among members

What is discrimination called that is considered intimidating, hostile, or abusive when it is used against a protected class of people?

harassment

Incivility is any form of socially harmful behavior and it includes such actions as:

harassment aggression bullying

One of the methods used to solve conflicts among groups is called the contact

hypothesis

What can influence otherwise well-intentioned ethical negotiators?

incentives dysfunctional competition

Bullying and interactional injustice are forms of

incivillity

Which of the following are characteristic of low intensity conflict in the workplace?

indecision lack of creativity

The style of conflict management described as confronting the issue cooperatively, identifying the problem, generating and weighing alternatives, and selecting a solution is:

integrating

A creative win-win approach that seeks mutual gain for all parties is _______ negotiation.

integrative

A progressive win-win strategy to find an agreement that is better for both parties and no longer divides a fixed pie among the parties is:

integrative negotiation

According to the contact hypothesis, what is the key to decreasing intergroup conflict?

interaction

Realizing which emotions will best suit your objectives and being mindful of them during negotiation is:

knowing your ideal emotions

What are ways that conflict can manifest itself in a work environment?

lack of cooperation anger insults

Bullying that uses the Internet and social ______ is known as cyber bullying, or virtual bullying.

media

What personal characteristic represents an individual's tendency to think and behave in ethical and unethical ways?

moral character

Which of the following are characteristics of functional conflict?

mutual respect attention to the issues consultative interactions

Decision making that involves at least two parties with distinct preferences and a give and take between them is

negotiation

The collaborative decision-making process involving two or more parties with different preferences is:

negotiation

Which type of conflict-handling style produces better results in new product development?

obliging

interpersonal opposition based on personal disagreement is a(n):

personality conflict

Which of the following situations cause conflict in the workplace?

poor management unclear roles and responsibilities personality differences

What is the main focus of the interest-based approach to negotiation?

problem solving

What type of sexual harassment occurs when a manager or supervisor demands sex in exchange for a raise or other employment benefit?

quid pro quo

What are some of the undesirable consequences of conflict at work?

reduced productivity termination project failures

Discrimination is legally considered harassment when it is based on which of the following?

religion race gender

Which of the following are approaches to resolving intergroup conflict?

the contact hypothesis creating a psychologically safe climate

Among the characteristics of escalating conflict are

the number of issues grows .a change in tactics. the issues move from specific to general.

True or false: Personality conflicts cannot be avoided in life or the workplace.

true

True or false: Personality has been linked to satisfaction with negotiation partners, integrative negotiation success, and reaching final agreements quickly.

true

Eliminating some of the opponent's alternatives, blaming the opponent for his own actions, and using personally abrasive statements are all part of the unethical negotiating practice known as:

weakening the opponent

In what situations would the dominating style of conflict management be appropriate?

when an unpopular course of action is needed when subordinates lack the expertise to make decisions when a quick decision is needed

When should you avoid conflict?

when the conflict has no value

What does a manager who must skip a long-scheduled family picnic in order to attend a special meeting at work experience?

work-life conflict

What is the result when the demands from work and family domains are mutually incompatible?

work-life conflict

What type of conflict is most likely to be reduced if employees have a supportive family to share responsibilities at home?

work-life conflict