BUS chp 7

The day-to-day relationships that develop in an organization but are not listed on an organization chart are called the firm's _____ organization.

informal

______ is the practice of giving a great deal of authority and decision-making freedom to lower-level managers.

decentralization

A company with few managerial levels and a short chain of command usually has a wide span of control. This is called a _____ organizational structure.

flat

One of the advantages of work group cohesiveness is:

reduced employee turnover

Richard Sands is the CEO of Constellation Brands, the world's largest wine producer. He has the legitimate power and right to make decisions about how the division is run and to influence others to carry out these decisions. He has:

Authority

GTE modified its telephone operations by creating "customer care centers." The purpose of this change was to identify and abandon outdated rules and fundamental assumptions and act as if it were creating a new company more in line with the needs of today's customers. GTE was using a new concept in business called:

Reengineering

To be a high-performance team, a team:

all great qualities

A network of Bennetton retail sales agents select the Bennetton designs that they feel will appeal to Bennetton retail customers. The responsibility for picking the next "hot style" is in the hands of this group. This is an example of a _____ structure.

committee

Division of labor refers to:

the process to dividing work into separate jobs

Why do companies engage in outsourcing?

to cut costs and to satisfy labor needs