BUSG 129 Chapter 8

Regardless of the size of the organization, the principles of organizing include:

a hierarchy of authority, deciding what work needs to be done, and dividing up the tasks to be done.

Cross-functional self-managed teams are used in organizations to:

break down barriers between functional departments.

A(n) ______ organization structure maintains the decision-making authority at the top level of management.

centralized

An advantage of a ______ organization structure is that lower level employees have authority to respond more quickly to customer needs.

centralized

A cross-functional team that includes customers, suppliers, and distributors is:

going beyond organizational boundaries.

Line managers are those who have the authority to:

issue orders, enforce discipline, and adjust to changing conditions.

The line organization has direct lines of _______ that extend from the top manager to employees at the lowest level of the organization.

responsibility, communication, and authority

Identify the four ways to structure an organization.

Line-and-staff organizations, line organizations, matrix-style organizations, and cross-functional self-managed teams.

Which is a true statement about the principles of organization?

Regardless of the business size the principles are similar.

True or false: Networking uses technology, such as a company intranet, to link organizations and their suppliers to allow them to work together for a common goal.

True

An organization structure in which decision-making authority is maintained at the top level of management is called a(n) ______ organization.

centralized

Less need for policy manuals, organization charts, and formal controls is a sign of shared values in a:

corporate culture that emphasizes service to others.

Groups of employees from different departments who work together on a long-term basis are called:

cross-functional teams.

As organizations adopt empowerment, reduce the number of middle managers, and hire more talented and better educated lower-level employees the trend today is to ______ the span of control.

expand

The key to success is remaining ______ in changing times.

flexible

Organizations reorganized to make ______ workers their most important people.

frontline

The organization structure that creates a chain of command with one person at the top and others in ranked order to the bottom is a ______.

hierarchy.

An organization that has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor is called a(n) ______ ______.

line organization.

Methods of structuring organizations to produce large amounts of goods is ______ ______.

mas production.

Using communications technology and other means to link organizations and allow them to work together on common objectives is referred to as ______.

networking.

Organizations reorganized to empower frontline workers so that:

they could more efficiently and effectively serve customers.

True or false: The key to success for companies in a capitalist economy is to remain inflexible during times of change.

False

A firm that has a marketing department organized geographically and a production process organized by function has which type of departmental structure?

Hybrid.

A cross-functional team that includes suppliers, distributors, and customers goes beyond organizational ______.

boundaries.

The evolving business environment requires the management of ______ in the organization structure to respond to it.

change

Groups of employees from different departments who work together on a long-term basis and are empowered to make decisions without management approval are:

cross-functional self-managed teams.

Important decisions to be made while designing an organization include:

degree of centralization, span of control, and departmentalization.

Advantages of a positive corporate culture include:

emphasizing service to others, especially customers, people who enjoy working together to be productive, and trust between employees.

Firms may use a combination of departmentalization techniques to create a(n) ______ form of organization.

hybrid

Production workers, distribution people, and marketing personnel who are responsible for directly achieving organizational goals are called ______ personnel.

line

In a ______ organization, project managers are in charge of teams made up of members from several departments.

matrix

The present moment or the actual time in which something takes place is called ______ ______.

real time.

Organizations reorganize to empower frontline workers to:

serve customers more efficiently and effectively, demonstrate appreciation and trust to frontline workers, and let them know they are valuable assets to the organization.

The formal organization details lines of:

responsibility, authority, and position.

When designing responsive organizations, what decisions do firms have to make?

Choose between tall or flat structures, decide between centralization versus decentralization, and decide the span of control.

Why is adapting to change one of the hardest challenges facing any manager?

Employees and managers are sometimes resistant to change.

If an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization?

Matrix organization.

A system in which one person is at the top of the organization and there is a ranked or sequential ordering from the top down of managers who are responsible to that person is called a(n) ______.

hierarchy.

Four ways to structure an organization include line, ______ and ______, matrix, and cross-functional teams.

line; staff

The method of producing large quantities of goods efficiently is:

mass production.

Four organizational designs include: line, line and staff, ______, and cross-functional teams.

matrix

Some companies create ________ structures because the sales department has geographic departments, production is by function, and marketing is by customer groups.

hybrid

Managing ______ has become a critical managerial function because the increasing rate of change affects all organizations.

change

The ______ organization details lines of responsibility, authority, and position. It is the structure shown on organization charts.

formal

True or false: Adapting to change is difficult because over time employees get stuck in their ways and are comfortable.

True

Regardless of the size of the business, the principles of ______ its structure remain the same.

organizing

A productive corporate culture is one where there is mutual ______.

trust.

Today's trend is to expand the span of control because:

organizations save by reducing the number of middle managers and the workforce is better educated at all levels.

A large organization might use a flat organization structure in order to:

match the flexibility of small firms.