Busi2400 - Midterm Exam
Porter states that firms repsond to the analysis of their industry by selecting one of (blank) competitive strategies
4
2017 5 Transformative Technologies
5G, Virtual and Augmented Reality, 3D printing, Blockchain
Unstructured decision
A type of decision for which there is no agreed-on decision-making method.
Five Forces Model
Bargaining power of customers, threat of substitutions, bargaining power of suppliers, threat of new entrants, rivalry among existing firms
(blank) is a field of management that promotes the development of effective and efficent processes through continuous improvement and innovation
Business Process Management (BPM)
The skills framework for the information age developed
CareerMash
What is an information system
Components that interact to produce information
IT differs from IS in that
IT expands profitibility, IS grows the business
(Blank) is the federal government agency responsible for categorizing industry sectors and collecting information about them
Industry Canada
the term used to describe products, methods, inventions and standards that are used for the purpose of producing information
Information Technology (IT)
The measure of the value that Canadian workers generate per hour is..
Labour productivity
(blank) are business functions that are directly related to the productino of a company's services
Primary activities
Items of value are referred to as
Resources
The business technology management program's outcomes drew on skills frameworks such as the
SFIA
The most critical part of an information system is often ___
The people component
Which of the following points does NOT explain why MIS business professionals are in high demand and get higher pay than most professions?
They are geniuses
What do numbers provided by the Canadian ICT sector mean to you
They mean jobs
Research psychologist Gregory Bateson defines information as
a difference that makes a differece
a business process is
a series of activities, tasks, or steps designed to produce a product or a service
The information systems sector is important to our economy because
according to the ICT the annual growth for companies in this sector has been faster than the rest of the Canadian economy
information systems exist to help businesses...
acheive goals and objectives
a business process is defined as a network of (blank) that generate (blank)
activities, value
in the inventory management process, quality inspection would be viewed as an..
activity
Programs developed for Business Technology Management include...
business and technical training
(blank) are central to what every organization does
business processes
Activities come through the interaction of...
business processes
In the example, all the activities to provide you with a latte and a sandwich come through the interaction of...
business processes
to deliver goods and services to customers, organizations use...
business processes
Business process is also sometimes referred to as a
business system
What systems are typically used during the alternatives formulation decision step
communications applications
structure of an information system is determined by
competitive strategy
what determines an organizations goals and objectives
competitive strategy
what does it mean to automate a process activity
computers do the work that was formerly done by humans
An organization that designs its business activities to provide essential business functions at the lowest possible cost is following which strategy?
cost leader
IT investments can generate value by
creating more efficient and effective business processes that lead to lower prices
the most important parts of an information system are
customers, employees and suppliers
(blank) is defined as recorded facts and figures
data
not an example of business processes
database processes
facilities include:
databases, factories, trucks, filing cabinets
HELM Marine Operations does not
decide where the tugboat should go next
the definition of MIS has 3 key elements
development and use, information systems and goals and objectives
limiting market expansion
does not raise competitive advantage
Tim Hortons has processes for all activities except...
drinking a latte
the human perceiver is the (blank) that conceives the data as information
entity
The first stage in understanding how organizational strategy ultimately determines information systems design is...
examining industry structure
What IS system is typically used to analyze data and informaiton during the choice decision step
financial modelling tools
data is not (blank)
free
Helm: Software Making Waves, each job was (blank) seven different times by at least (blank) different people
handwritten, four
in an information system, the people and (blank) components are actors since they take specific actions
hardware
IT is
hardware, software and data
Relevance
has to do with whether the data is directly related to the context or subject of interest
if Falcon security were to move forward with 3D drone printing, what would their next step be?
hiring new employees to print the drones
If you are a business manager who is not an information system professional, what is an important task for you when engaging in an MIS project?
identifying system requirements
(blank) is defined as knowledge derived from data
information
information systems support decision making by providing the (blank) for many decisions
information
The ICT sector includes companies...
involved in software and computer services
the ICT industry is sometimes referred to as the invisible industry because
it does not produce as much direct output as other industries
information generated by the payment process is important because:
it helps us to keep track of what we have devlivered, it keeps our inventory up to date, it helps us keep track of what has not been delivered, it lets us know when we need to make payments
the ICT sector is special because
it provides products and services that other industries rely on to get their work done
Why is Cam concerned about only focusing on physical security
it would place falcon security at a compeititive disadvantage
organizations use various tools to support their work on business processes including:
lean value map and process mapping tools
in addition to helping choose and implement information systems, an important role you will play in the use of information systems is
learning how to employ the system to accomplish your goals
an activity can be
manual or automated and sometimes blended
Primary activity that deals with tranforming inputs into final products
manufacturing
where is most of the value generated in a service oriented company
marketing
what does information have to do with business processes that move actual goods and services to real people
moving something from one place to another place creates new information
Industries that have been radically restructed by technology are ____
news, music, photography and publishing
primary activity in the value chain model concerned with the delivery of finished goods to the customer
outbound logistics
IT becomes useful when
people and procedures are included
what are components of information systems
people, hardware, data, procedures
Procedures
pertain to the methods that people use to work with the information system
Support activities support
primary activities
in an information system, the software and (blank) components are both sets of instructions
procedure
support activities
procurement, technology, human resources, firm infrastructure
The ICT industry sector is considered an important industry for (blank) and (blank)
productivity, innovation
the five forces model is used to evaluate industry characteristics and determine the potential level and sustainability of industry...
profitability
Activities can consist of...
purely people working
both suppliers and customers are viewed as
resources
Activities transform resources and informaiton of one type into...
resources and information of another type
When IS professionals have a clear understanding of business needs it allows them to...
respond more quickly to predicaments and opportunities
operational decisions
short-run decisions to help implement strategies
in an automated activity the computer hardware receives its instructions from the
software
An example of an information system is
someone using a smartphone to find out when the next bus arrives
unstructured decision can be
stock market forecasting
structure of business processes determines
supporting information systems design
two types of technological innovations
sustaning technologies, disruptive technologies
Modelling and redesign of business processes are part of the (blank) in an information system
systems analysis and design activities
referring to the payment activity, if accounts payable clerks use a mostly manual system and cashiers use a mostly automated system..
the accounts payable clerks will need much more training than the cashiers
a companys competitive strategy is developed in response to
the forces in its industry's structure
The difficulty in measuring productivity is largely due to...
the intangible benefits of IT in an increasingly service based economy
The productivity paradox refers to...
the lack of evidence of an increase in worker productivity associated with the massive increase in IT spending
The global economy has resulted in a situation in which organizations have to meet expectations of services and goods that are "free, perfect, and now." What is meant by "free"?
they are literally free or at least delivered at no visible cost to the consumer
good information must be...
timely
Falcon Security's overall objective is
to combine the hardware, software, data and procedures to grow the business
as a future business professional and as a member of society you need to learn to develop your assessment of information systems and technologies...
to fit the lens of organizational need
why do information systems exist
to help organizations achieve their goals and objectives
Margin is
value minus cost
structured decision
weather forecasting
Increasing productivity in our current global economy is all about...
working smarter
what component is the most important component in the IS you use?
you (your mind and your thinking)