Business 101 - (Chapter 9)

Series of environmental management standards developed by the International Organization for Standardization.

ISO 14000

Series of quality assurance standards developed by the International Organization for Standardization.

ISO 9000

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as Blank______. Multiple choice question. JIT SQC PERT MRP

MRP

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as Blank______. Multiple choice question. SQC JIT MRP PERT

MRP

What are three things service providers should do to remain competitive in the increasingly crowded service sector? Multiple select question. Maintain close relationships with suppliers Outsource nonessential functions Switch from traditional to nontraditional advertising Provide customers with quality care and attention Continuously improve to maintain a competitive edge

Maintain close relationships with suppliers Provide customers with quality care and attention Continuously improve to maintain a competitive edge

In the past, the major purpose of organizational design was to facilitate the needs of management in making their job easier, rather than

pleasing customers

What strategy focuses on a company deciding where to locate its operations? Multiple choice question. Facility location Just-in-time inventory Facility layout Materials requirement planning

Facility location

Choose the correct order of steps in the production process. Multiple choice question. Outputs, production control, inputs Outputs, production control, outputs Inputs, production control, throughputs Inputs, production control, outputs

Inputs, production control, outputs

Which sector has lost more jobs due to technological changes? Multiple choice question. Manufacturing Agricultural Extraction Raw materials

Manufacturing

Computers are used to design products when CAD is employed. True false question.TrueFalse

True

To build the next generation of cellular technology, Worldwide Wireless put together a __________ structure. The structure consisted not only of employees but also suppliers, distributors, and customers, who joined the company experts to pursue the company's objectives.

cross-functional team

Manufacturing system that uses computer-controlled technology to produce different goods in varying volumes

flexible manufacturing

The value added by converting raw materials, labor, information, and so on, into finished products.

form utility

Inez works on an assembly line in a candy manufacturer that produces limited quantities of chocolates with a variety of fillings. Inez and the others on her line switch the type of candy produced up to three times per shift. This describes a(n) Multiple Choiceintermittent process.continuous process.variable process.analytic system.

intermittent process.

Inventory system in which materials or supplies are delivered when required and neither sooner nor later

just-in-time manufacturing

Select all that apply Uses of sensors to control manufacturing processes include: Multiple select question. framing a house measuring humidity handcrafting a pair of shoes the measurement of the thickness of material

measuring humidity the measurement of the thickness of material

The basic premise of just-in-time inventory is Blank______. Multiple choice question. minimum inventory is kept on hand large volumes of inventory are available obsolescence is accepted many workers manage many items

minimum inventory is kept on hand

A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n)

operations

Which technology has greatly improved productivity while also reducing the number of jobs available to humans? Multiple choice question. robotics process manufacturing intermittent processing mass customization

robotics

MRP is a computer based operations management system that uses Blank______ to make sure that needed parts and materials are available at the right time and place. Multiple choice question. inventory records daily accounting reports customer feedback sales forecasts

sales forecasts

Which acronym refers to the use of computers to design products? Multiple choice question. CAD CAP CAM CDP

CAD

Which term describes the act of buying of all materials needed by the organization? Multiple choice question. Quality control Selling MRP Purchasing

Purchasing

Consistent production of goods and services desired by customers that are free of defects and deficiencies.

Quality

The use of computers to assist in the design and development of products

computer-aided design

A steel plant has long production runs to make steel beams, which can be made available on demand. These finished products turned out over time are considered the results of a(n)

continuous

Manufacturing method to produce or process materials without interruption for long periods of time.

continuous process

Graphic scheduling tool that displays what projects are in process and their stage in completion.

gantt chart

Tremendous opportunities exist for careers in operations management due to Blank______. Multiple choice question. less automation decreased competition increased competition decreases in technology

increased competition

What will be required for service providers to compete in the future?

maintaining close relationships with their suppliers

When a computerized data __________ control detects a problem, it notifies someone to make needed changes.

sensor

The production process is part of the Multiple Choice transformation process. higher learning process. business process. resource acquisition process.

transformation process

networked organizations are so closely linked online that each can find out what the others are doing instantaneously, as an event takes place. These organizations operate Multiple Choice as digital natives. in real time. as inverted organizations. with no span of control.

understanding one's core competencies, and letting others perform functions that the parent company does not do with a good amount of efficiency.

Combining applications such as CAD, CAM, and other computer systems to streamline the manufacturing process

computer-integrated manufacturing

In a PERT chart, the sequence of activities that takes the longest time from start to finish.

critical path

Ordering a new suit that will be made specifically for you by a tailor is an example of which process? Multiple choice question. flexible continuous customization intermittent

customization

The arrangement of machinery, equipment, and people within a production facility.

facility layout

The process of determining the geographic placement of facilities to serve the firm's clients or customers.

facility layout

American Shippers is looking for a site to build its new distribution facility. In order to quickly move products, any area selected must have adequate airport access and must be located at the hub of major highways. The company also demands reasonably priced land and tax incentives. American Shippers is in the process of arranging its

facility location

The process of Blank______ is significant because, once the decision has been made and implemented, the firm must live with it due to the high costs of moving. Multiple choice question. fixed-position layout continuous manufacturing organization process layout facility location

facility location

During the past recession, Newton Baking Company created a __________ organization when it restructured and eliminated several middle management positions and broadened the span of control for the remaining managers. As it emerged from the recession, Newton Baking realized that technology permitted the remaining employees to be just as responsive to customer needs as the firm was prior to restructuring. Multiple Choicecentralizedbureaucraticflattall

flat

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is: Multiple choice question. leading production organizing controlling

production

What is the goal of operations management in service industries? Multiple choice question. to create jobs for the local community to eliminate additional customer expectations to find inexpensive ways to get things done to provide good experiences for those who use the service

to provide good experiences for those who use the service

The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors. True false question.TrueFalse

true

List the steps in the production process with the first step at the top.

1. inputs 2. production control 3. outputs

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is Blank______. Multiple choice question. a fixed position process a layout process an assembly process 3D printing

3D printing

An equipment manufacturer makes mixing equipment for the three large bread baking companies. Each company wants to make one small design change to meet its individual needs. The manufacturer can use __________ that makes it possible to custom-design products for small markets with very little increase in cost. Multiple Choiceproduction managementCAD/CAM technologyprocess manufacturingrobotics technology

CAD/CAM technology

Computerized system that integrates business functions such as purchasing, inventory control, sales, finance, and HR into a single database

Enterprise resource planning

Students who can recognize future trends know that there are few opportunities for careers in operations management. True false question.TrueFalse

False

Select all that apply What are two characteristics of lean manufacturing? Multiple select question. It uses more resources. It uses less resources. It takes more time. It takes less time.

It uses less resources. It takes less time.

Overall company quality is outlined by the standards set by the Blank______ National Quality Award Multiple choice question. JIT ISO Malcolm Baldrige Six Sigma

Malcolm Baldrige

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization? Multiple choice question. Operations Purchasing Marketing Finance

Operations

__________ is about converting resources into goods and services. It includes inventory management, quality control, production scheduling, follow-up services, and more.

Operations management

Manufacturing method in which value is added through physical or chemical transformation of the product.

Process Manufacturing

To compete in the increasingly crowded service sector, what must service providers focus on to remain competitive? Multiple choice question. Outsourcing of nonessential tasks Providing customers with quality care and attention Increasing both traditional and nontraditional advertising Only offering the most basic of services

Providing customers with quality care and attention

Method of monitoring quality through random sampling of products and plotting variances from standard

Statistical process control

__________ is the process managers use to continually monitor all phases of the production process to ensure that quality is being built into the product from the beginning, and to make sure products meet standards all through the production process. Multiple ChoiceStatistical quality control (SQC)Six Sigma qualityProcess manufacturingStatistical process control (SPC)

Statistical quality control (SQC)

3D printing is a production process also known as Blank______ manufacturing. Multiple choice question. robotic specialized CAD additive

additive

Manufacturing method in which value is added by putting together components to create a product.

assembly process

The main idea behind mass production is to produce a large number of a limited variety of products Blank______. Multiple choice question. with very few inputs at a very low cost with very few employees at very slow speeds

at a very low cost

Industrial robots have completely changed manufacturing because they: Multiple select question. can work 24/7 with great precision improve productivity increase the number of jobs for humans

can work 24/7 with great precision improve productivity

Choosing facility location has become more flexible for both companies and employees through the use of __________ such as texting, teleconferencing, cell phones, and email.

communication technology

In order to be a quality organization, a firm must Blank______. Multiple choice question. consistently produce what the customer wants confine quality measures to manufacturing view quality as one step in production do only endpoint inspection

consistently produce what the customer wants

When you make a unique product or provide a specific service to specific individuals, you are performing which process? Multiple choice question. lean manufacturing intermittent processing customization flexible manufacturing

customization

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as

facility

A type of problem that operations management planning helps to solve as it relates to manufacturing is Blank______. Multiple choice question. human resource issues marketing strategy development facility layout budget planning

facility layout

The physical arrangement of resources in the production process refers to Blank______. Multiple choice question. mass customization lean manufacturing facility layout facility location

facility layout

Using machines designed to do multiple tasks so they can produce a variety of products is called computer-aided design. True false question

false

Using machines that are designed to do multiple tasks in order to produce a variety of products is called Blank______. Multiple choice question. systems engineering modular production flexible manufacturing computer-aided design

flexible manufacturing

Johan was a newly hired attorney for Crontel Manufacturing, Inc. Even though he reported directly to the president of the company, Johan noticed that the president always had time to converse with the director of sales, calling on him to get a pulse on legal/regulatory issues that, as the company attorney, Johan probably could have handled. Johan also noted that the HR manager's administrative assistant was the go-to person for a number of things that would make life easier at work. Johan was beginning to recognize the __________ culture at Crontel Manufacturing.

informal organizational

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n): Multiple choice question. one firm process intra-firm process inter-firm process mass production process

inter-firm process

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) Blank______ approach to operations management. Multiple choice question. interfirm open closed holistic

interfirm

Examples of a problem solved by operations management planning as it relates to manufacturing include: Multiple select question. inventory control pricing facility location performance review systems

inventory control facility location

The -- inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

just-in-time

manufacturing refers to the production of goods using less of everything.

lean

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose _______ while staying competitive

locations

Technological changes have had such a great impact on the Blank______ that this segment of the American economy will likely never employ as many people as it did in the 1950s. Multiple choice question. services industry electronics industry manufacturing industry banking and finance industry

manufacturing industry

Production of personalized or custom-tailored goods or services to meet customers' individual needs

mass customization

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called

mass production

Computerized system that uses sales forecasting in determining appropriate inventory levels of materials

material requirements planning

ISO is best classified as a Blank______. Multiple choice question. coalition of Fortune 500 companies volunteer organization nongovernmental organization government regulatory agency

nongovernmental organization

Select all that apply The role of the operations manager is to ensure products are delivered: Multiple select question. on time to specifications on budget with fewer employees

on time to specifications on budget

__________ is a specialized area in management that converts or transforms resources (including human resources) into goods and services. Multiple Choice Human resource management Production management Transformation management P/S management Operations management

operations management

Scheduling technique that identifies and sequences major activities needed to complete a project.

pert chart

is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

production

In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the Blank______ department. Multiple choice question. quality control logistics inventory management purchasing

purchasing

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of Blank______. Multiple choice question. control quality utility process

quality

If a company has a goal of Blank______, it might choose to locate its facilities to an area that has access to major highways, ports, railways, and airports. Multiple choice question. reducing time to market eliminating economies of scale replacing a labor force with machinery having more inventory on hand

reducing time to market

Tess works as a patent attorney for a large manufacturing company. Tess's job is to act as an advisor to the firm's engineers to be sure they do not confront any legal issues when designing new products. Tess's position would be classified as a __________ position. Multiple Choicestafffirst linemiddle managementline

staff

ISO is not part of the government, but is a federation of national

standards bodies

Select all that apply For which reasons might a company choose to spend millions of dollars to move its facility from one location to another? Multiple select question. to be closer to a pool of qualified employees to reduce time to market to lower costs of obtaining resources to be located in a prestigious area

to be closer to a pool of qualified employees to reduce time to market to lower costs of obtaining resources

What are two goals of operations management? Multiple select question. to create a good experience for the customer to keep operations running efficiently to advertise the product to create a domestic organization

to create a good experience for the customer to keep operations running efficiently

Due to his reputation for putting together powerful presentations, Mohammed was contractually hired to help a robotics firm introduce its new robotic arms and legs and their value to high net worth investors. The firm hired Mohammed strictly for this special project. At this stage of its life, the firm operates as a(n) __________, where it solicits the services of other companies on an "as needed" basis, and then releases them when the job is done. Multiple Choiceinverted corporationextended time companyvirtual corporationlife-line corporation

virtual corporation