BUSINESS 111
Which of the following best helps build emotional appeal? Statistics Graphs Numbers Stories Tables
stories
Which of the following is NOT a source of diversity? Religion Age Physical ability Economic status National origin
econ
Which of the following is a function of telepresence? It creates virtual meetings that are almost lifelike. It allows users to conduct word processing. It helps users make telephone calls. It facilitates sending and receiving of e-mails. It facilitates access to a range of web sites.
virtual meeting
Which of the following is true of ethics in business communication in today's world?
Activities at the heart of business may be ethical or manipulative.
Which of the following does wordiness refer to?
Having more words than the meaning requires
Which of the following should be undertaken in an effective meeting?
Make information on the agenda specific so that participants can come prepared
Tiffany Miles, who works as a human resource executive, recently recruited members for the communication team of their organization. She has noticed that all of the new employees were born after the year 1964 and distinctly differ from the rest of the age group of the company. Which of the following would best help Miles handle them and avoid dissatisfaction of employees?
Motivate them by explaining them what they gain from a task
Zoë works for a fashion house in Manhattan and recently gave an oral presentation to her colleagues on a marketing plan for a line of woolen clothing. The presentation was liked by everyone in the audience. Zoë feels the presentation was a success because she chose the oral medium of communication instead of a written medium. Which of the following did Zoë most likely present in her presentation?
Passion and emotion about the plan
_____ refers to checking if a document is free from typographical errors.
Proofreading
Which of the following are good writers most likely to do?
Realize that the first draft can be revised
Which of the following is true of good business and administrative communication?
Represents messages which are free from errors in spelling and grammar
Listening errors are most likely to arise when:
topics are controversial.
Which is a good design tip when preparing graphs and charts? Use as little shading and as few lines as are necessary for clarity. Use stripes and wavy lines to differentiate segments or items on black and white graphics. Use many different colors for multicultural audiences to ensure there is at least one that pleases everyone in the group. Add a variety of clip art images as decorations to stimulate interest. Use stripes, wavy lines, and checks rather than shades of gray when you design black-and white graphs.
use as little
The _____ became law in 2010 and requires all federal agencies to use clear prose that the public can readily understand.
Plain Writing Act
Which of the following is most likely to represent a spatial cue?
Placing a table between two people during a conversation
Which of the following is a characteristic of a successful student team?
They make decisions together instead of letting individuals make decisions.
Which of the following is a negative action that can hurt a team's product and process?
Withdrawing
Color, dress, and age may be considered as symbols of _____ communication. written text nonverbal oral verbal
nonverbal
Which of the following is a common method of gathering information through primary research? Previous research reports Surveys Online searches Government and NGO statistics Library research
not library research surverys
Which of the following modes of openers in an oral presentation would result in getting the audience to raise hands and participate actively? Startling statement Quotation Question Narration Anecdote
question
Which of the following is an example of verbal communication?
tweets
Which of the following statements is true of the "you-attitude"? Reduce the number of "me" and "my" by revising some sentences to "I." Tell readers information they already know as though they do not know it. Avoid beginning sentences with prepositional phrases or introductory clauses. You must show what you can do for them, not what they can do for you. You must ask what they can do for you not what you can do for them.
you must show what they
Which of the following should one do while analyzing business communication situations?
Consider one's own needs in addition to those of one's superior and audience
Which of the following should be undertaken while creating a collaborative writing project?
Consider work styles and other commitments when making a timeline
Which of the following should be followed while solving business communication problems?
Ensuring that benefits are adapted well to the needs of the audience
Lisa Robinson is a sales manager at a bank. She recently received an electronic mail from a team member, John Hill, requesting leave during Christmas. Though the mail was formulated well, she felt like Hill was shouting at her. Which of the following did Hill most likely use?
Important sentences in full capitals
Which of the following is most likely to be a characteristic of formal work culture?
Individual offices
Which of the following is a characteristic of good business style writing?
It uses short sentences and paragraphs.
Which of the following is a way to deemphasize negatives?
Justifying negative information by giving a reason
Which of the following should be used to manage time better?
Keeping lists and prioritizing items on the list
Which of the following is an example of an open body language in the United States?
Leaning forward with uncrossed arms
Green Cross, an environmental non-governmental organization, is planning on starting a Sustainable Agriculture Campaign in Ireland. The Campaign directors now need to decide on an interpersonal leader for the campaign. Which of the following roles should the leader be able to undertake?
Monitor the team's tasks and resolve conflicts
Leona Benson e-mails her colleague, Miriam Wolfe, to suggest that she should write a comprehensive business plan for the company. The task will be rather challenging and time-consuming; however, Miriam still takes up the task. Which of the following did Benson most likely say to Wolfe that motivated her to take up the task?
NOT . . . . "I will be very grateful if you can help me out by taking on this task." "The company will be able to secure additional financing once it has a business plan."
Which of the following is an example of an acknowledgment response?
Nodding
Which of the following best defines boilerplate?
Not . . . It refers to original content being created by a writer and copyrighting the information to protect it against plagiarism.
Anthony Evans is a professor at Montfort University and recently divided his class into two teams to work on an assignment. When he received the assignment submissions, he noticed that though team A comprised of more intelligent students than Team B, Team B's strong team skills contributed to better quality of their assignment. Which of the following did team B undertake which made them more capable than the other team?
They dealt directly with conflicts and paid attention to members' emotions.
Which of the following are ways in which a document can be made more visually inviting?
Use lists and indented sections to emphasize examples.
Which of the following is true of using a nonsexist language?
Uses gender neutral job titles instead of stereotypes
Which of the following should be undertaken while organizing information which creates goodwill?
Using headings and lists so readers can find key points quickly
Which of the following should be undertaken to addresses multiple audiences with different needs?
Using table of contents so that readers can turn to the portions that interest them
Which of the following is a feature of good document design?
Using white space to separate and emphasize important points
Which of the following needs to be undertaken to avoid listening errors from misinterpretation?
Write down key points that affect how work will be evaluated
Which of the following is a formal report? PowerPoint slides printed out and bound together Computer printouts of sales figures for the past six months A memo describing an event that will be retained on file A hard copy of a company' production figures A long document with a title page, a transmittal, and a table of contents
a long
Kingsly Inc., a clothing retail line in London, recently expanded its business in Scotland. The management knows that a majority of people prefer organic clothing with a preference for cotton and silk. Keeping in mind their preferences, they launched their store with clothes made from hemp and bamboo. This strategy worked very well for their company and received a good response from buyers. Which of the following did Kingsly Inc. most likely do? Understood that the tastes and preferences were inferior to other countries Adapted their company products to the needs of the local market Stereotyped groups which helped them understand the culture better Avoided enquiring about preferences because it would seem curious Understood that each member in the country has the same preferences
adapted
Which of the following guidelines should be followed while writing to international audiences? Avoid spelling out the month while writing a date and instead writing in numbers Adjusting response time based on the nature and culture of the audience Using first names in all instances instead of titles or salutations Using contractions to summarize information efficiently in a document Writing in the reader's language to show respect even if one is not fluent in it
adjusting response
For which of the following is the lowest level of politeness used?
an order
Which of the following best represents a good proposal? They avoid supporting generalizations and inferences. They are created exclusively for experts. They anticipate and answer questions by readers. They limit benefits toward the most influential reader. They are complex in form and nature.
anticipate
In an unstructured interview, the interviewer: asks questions in a format similar to a questionnaire. uses a detailed list of questions to guide the interview. asks a few initial questions and then allows subsequent questions to build on these answers. remains absolutely silent and allows the interviewee to speak freely. always asks closed questions to start the interview and set the interviewee at ease.
asks?
Which of the following should be undertaken if one is not following an RFP? End the proposal with implications of a proposed action Begin with major benefits of having one to do the job End the proposal with a statement of why one is doing the job Begin with a statement of what one is proposing to do End the proposal with why a certain action is important
begin with a statement
The _____ is an all-too-brief time for an interviewee to highlight qualifications and expect questions that give him/her an opportunity to showcase one's strong points and questions that probe any weaknesses evident from a résumé. conclusion opening close body introduction
body
The _____ technique involves thinking of ideas without judging them and consciously generating several ideas.
brainstorming
Ruella Morris, a sales manager at Orbit Bank, is preparing a report on details of new accounts opened in the previous financial year. She is writing the report based on accounts opened on a monthly basis which will help in evaluating productive and non-productive months for the company. Which of the following is Morris using? Chronological Elimination of alternatives Geographic Spatial Pro-and-con
chron
Which of the following is a characteristic of a monochronic culture? People multitask several activities at a time to complete work according to schedule. People are more focused on establishing good working relations with colleagues and peers. People focus more on relationships instead of on undertaking tasks according to schedule. People prefer their time unstructured instead of structuring work along time frames. People schedule work according to clock time and undertake one task at a time.
clock time and undertake one task at a time
Which of the following is true of values, beliefs, and practices in business communication? Response to people and situations are always unaffected by beliefs and practices. Business communication is free from the impact of religion and its values. Everyday practices remain the same in all cultures and are not subject to any change. Communication is crucial in today's world because cultural practices change rapidly. People within a certain culture have identical values and follow the same practices.
communication is crucial
Written forms of communications are preferable over oral forms of communication when:
communication needs to be formal.
Which of the following is a primary purpose of a negative message? To convey a piece of bad news to the audience To maintain a good image of the communicator To reduce further communication on the same subject To retain a good image of the communicator's organization To establish additional correspondence on the same issue
convey
The _____ can be calculated by adding up all figures and dividing it by the total number of samples. mode mean variance median range
mean
Which of the following should be undertaken while creating subject lines which will help an e-mail be read? Highlight the subject line if information is neutral or negative Make the subject line ambiguous and general to cater to a large audience Ensure the reader does not recognize the sender to eliminate possible bias Name drop in the subject line to make an appropriate connection Use generic tags such as "hello" or "thank you" to give the message a friendly note
name drop
Which of the following is undertaken in a formation phase of a task team?
not Finalizing implementation of tasks establishing ground rules for team members
Which of the following would be classified as an informative message? Denying an increase in credit limit by a bank to a customer Informing a student that an application to the college has been rejected An announcement to a customer that the payment date for a policy has lapsed Minutes of a meeting being distributed to all members of the meeting A letter to an employer informing that he/she has accepted another job offer
not a letter not an annoucement
To make an application letter professional, ______. include personal information use a conservative writing style with no contractions mention the names of relatives only if they have worked with you professionally address the letter to the company or department rather than to an individual person by name print on a paper different from the one you used for your résumé
not address use a conservative
Which of the following, if included in the application letter, makes it look unprofessional? Printing on the same paper you used for your résumé Adding personal information Creating your letter in a word-processing program Using a computer to print the envelope address Addressing your letter to a specific person
not addressing your letter include personal infor
Which of the following parts of a negative message allows one to delay a negative with the help of a neutral or positive statement? Subject line Buffer Reason Alternative Ending
not alt buffer
Positive roles of individuals that help a team achieve its task goals consist of:
restating major points and summarizing decisions.
Which of the following is a primary purpose of a persuasive message? To build a good image of the communicator's organization To have the audience act or change beliefs To overcome any objections that might delay action To build a good image of the communicator To eliminate future communication on the same subject
to have the audience act or change beliefs
A chronological résumé is more appropriate than a skills résumé when: you have humble, unimpressive job titles, offices, or honors. you want to combine experience from paid jobs, activities or volunteer work, and courses to show the extent of your experience in a particular field. your education and experience are a logical preparation for the position for which you are applying. your education and experience are not the usual route to the position for which you're applying. you have significant periods of unemployment throughout your career.
your education and experience are a logical preparation for the position for which you are applying.
_____ is an implied attitude of a communicator toward an audience.
tone
Which of the following is an example of an internal audience?
peers
Which of the following shows proper punctuation when presenting degrees on a résumé? B S. in Marketing B S in Marketing B.S in Marketing BS in Marketing BS. in Marketing
BS in Market
Which of the following guidelines should be followed while editing a document?
Not . . . The editing process should always be followed by revision of the document. It is important to proofreading one's own document instead of swapping it with another.
Which of the following guidelines need to be followed while choosing a level of formality for a document?
Not. . . Using personal pronouns and second-person in reports to make it more efficient Using a formal style even if the document is for someone the writer has interacted with
Which of the following is true of acknowledgement responses?
They may comprise of smiling or frowning.
Which of the following purposes should headings undertake?
They should allow readers to turn to sections of special interest quickly.
If a company is unsure whether it should change or not, a proposal serves the purpose of: Assessing whether change is a good idea. Creating a record of the implementation process Implementing a suitable plan which meets its needs Increasing measurable outcomes of possible changes Developing a plan for achieving the desired change
assessing whether change
The _____ of an interview lasts for about two to five minutes where the interviewer will tell an interviewee the course of action or what will happen after the interview. opening rebuttal introduction body close
close
Are you satisfied with your health care benefits? (Yes/No)" This is an example of: a closed question. an overlapping question. a branching question. an open question. a hypothetical question.
closed
For which of the following reasons are proposals generally created? When projects are shorter than routine work When projects create larger changes than routine work When projects are identical to regular work When project activities are similar to routine work When projects involve costs lower than routine work
create larger changes than routine
In an interview, a (n) _____ is a speech not more than two minutes which states why a good candidate is good for a particular job. scope statement philippic speech panegyric speech elevator speech positive statement
elevator
Abigail who is working on the "Clean Energy Campaign" needs to write a business plan to install solar power panels in 30 villages of Jakarta. Which section in her business plan should she give careful attention which the funding agency will read to make initial decisions about her proposal?
execut
Which of the following is a way to build one's credibility? By being factual and reliable By appealing to authority By appealing to popularity By using psychological reactance By exaggerating details
factual and reliable
____ is a form of qualitative research where a small group of people are convened to provide a more detailed look into some area of interest. An ethnic group Sampling A focus group A questionnaire An online research community
focus
Michelle Hill needs to write a report on "Strategies to Market Chic's New Summer Line of Clothing." In order to get ideas for the report, she starts jotting down all the points she can think of in a few minutes and then stops and picks up points that may work. She continues the process two more times at the end of which she manages to collect five good ideas to market the product. Which of the following techniques did Hill use?
freewriting
Ryan Mitchell, the branch manager of Travel Memoirs in Florida, needs to prepare a report on the challenges faced by the accounts, marketing, and reservation departments of the branch. In the report, he also needs to include different ways of resolving the issues faced by each department. Which of the following patterns would best help Mitchell present his report? Spatial Geographic Functional Pro-and-con Chronological
functional
Which of the following is true of purpose statements in oral presentations? It guides the choice of strategy and content. It needs to be memorized instead of written down. It should always be explicit in a presentation. It is disconnected from one's choice of strategy. It is the same as the introduction of one's talk.
guides
Jonathan Reyes is attending an interview at a law firm in California. His interviewer has asked him to walk him through his resume. Which of the following should Reyes do? Avoid making eye contact because it may distract him Be honest about sharing negative data about former employers Highlight his best features in less than three minutes Read out the resume aloud to the interviewer Cover as many points as much as he can in ten minutes
highlight
Choose the best revision of this sentence: "I want an interview with you." I anxiously await a phone call from you so that we can meet to discuss job opportunities. I assure you will not be disappointed if you hire me. I can't wait to hear from you. Any time at all that you want to call and have me for an interview, I am available. I look forward to talking to you about how my qualifications could meet the company's corporate needs.
i look forward
The opener in an oral presentation should ideally: share jokes directed against the audience to draw attention. be read out from one's notes or references. summarize the five vital points of the presentation. interest the audience and establish a rapport with them. explain why one is qualified to speak on the topic.
interest
Which of the following is a feature of a good work schedule for a proposal? It avoids using a chart to maintain schedule details. It avoids time for unexpected snags and delays. It shows that one may be unable to complete work within deadline. It provides realistic estimates for each activity. It provides idealistic time-frames for challenging activities.
it provides realistic
Which of the following is true of personal space? It refers to the difference between one's thoughts and actions. It refers to the distance people want between themselves and other people. It refers to formulating ideas in one's mind before implementing them. It states that people within a culture always want the same personal space. It refers to the distance between people in intimate interchanges.
it refers to the distance people want between themselves and other people
Which of the following is true of oral communication? Exaggerations should be best avoided because "no" culture accepts them positively. Compliments work universally across all cultures and should be used often. Learning a language helps one give a glimpse into the culture of a country. The word "no" is considered a negative word in all countries and is best avoided. The word "yes" should be always used in meetings because they avoid confusion.
learning a language
Which of the following phone skills should one adopt while leaving a message on voice mail? Be persistent and keep trying the number if one repeatedly gets the voice mail Leave a clear and concise message for it to be easily understandable State only one's name because the number will be recorded Leave an elaborate message in order for it to be clear to the receiver State one's phone number quickly because the line may get disconnected
leave a clear
To compare items over time, to show frequency or distribution, and to show possible correlations, use a: pie chart. dot chart. line graph. table. Gantt chart.
line
_____ allows professionals to connect with colleagues and other industry members and use the site to network and earn recommendations from past and current clients. LinkedIn Blogs Orkut Facebook Twitter
linked
Which of the following is an example of nonverbal communication? Marketing a product by blogging about its features and benefits Negotiating with a client about quotation for a product Composing an email to a customer about delivery details for a product Giving a presentation to a board of directors for approval on a project Making eye contact with a speaker to convey that one is listening
making eye contact
Face-to-face visits are a good choice of communication when: one's purpose is not to build a work relationship. communication is short and noncritical. one wants to leave a paper trail. one wants interaction to be the least intrusive. one needs something urgently.
needs something urgently
Which of the following should be undertaken while conveying bad news to customers? Present good reasons after a refusal, at the end of a message Convey the negative news twice in a message in order for it to be clear Present negative information ambiguously to avoid offending the client Present an alternative or compromise if one is available Ask for action which will help them accept the consequences easily
present an alt
Which of the following illustrates parallel items in the list and best fits into the structure of the sentence that introduces the list? 1. Ask questions based on the job description 2. Making decisions based on applicant's merit 3. Selecting and training interviewers 1. Basing questions on the job description 2. Asking the same questions to all applicants 3. Selecting and training interviewers carefully 1. Select trainers with a good track record 2. Asking the same questions to all applicants 3. Making decisions based on applicant's merit 1. Base questions on the job description 2. Ask the same questions to all applicants 3. Selection and training of interviewers carefully 1. Basing questions on the requirements of position 2. Specific list of questions used for all applicants 3. Carefully selecting and training interviewers
not 1. Base questions on the job description 2. Ask the same questions to all applicants 3. Selection and training of interviewers carefully basing questions on job asking the same questions selecting and training interviews carefully
Alice Turner needs to write a report for a class assignment and she has already finished planning and gathering all the necessary information for the report. She now wants to start writing and is planning on using a font which makes all letters use an equal amount of space. Which of the following should Turner use? Courier Palatino Roman Arial Helvetica
not Arial
Donald Stewart is leading a team of 20 people on a "Campaign against Illegal Logging." Though the campaign is doing well and has been progressing as per schedule, Stewart notices a conflict between the communications manager and public relations manager at the meeting. Which of the following should he do to best help manage the conflict?
not Create ambiguous rules which offer flexibility during work and avoid conflict Discuss the problem with them immediately instead of putting it off
The marketing team of You! a fashion house in London, is currently working on a project which involves a new winter line of clothing. Though their team leader, Lee Davis has chosen print media as the main mode of launching the product, the team strongly feels that broadcasting media is a much stronger option. However, they are unwilling to express their opinion because Davis is known for his autocratic ways and despises people who express dissent on ideas. Which of the following is the group suffering from?
not Ethnocentricism groupthink
Johanna Richardson recently created a web page for the project, "Protection of Orangutans" which gained immense popularity among animal and nature lovers. Which of the following design principles did Richardson most likely use which helped the web page gain popularity? Prevented surfers from knowing who sponsored each page to avoid creating bias. Avoided placing links to the home page since it takes attention away from other pages. Offered forest music at the site without an off button for the audience's convenience. Used small graphics so that the text can be viewed while the graphics are loading. Used automatic instead of manual display of animation to entertain the audience.
not Used automatic instead of manual display of animation to entertain the audience.
Lisa Morris recently prepared a brochure on an AIDS Campaign. However, when the brochure was distributed among the public, she received a general feedback that it was not user friendly. Which of the following did Morris most likely do?
not Used proportional fonts for the text in the brochure underlined to make easier to read
What guidelines should be followed while using colors and decorative devices?
not Using all kinds of decorative devices to make a document attractive to the audience Analyzing an audience before making color choices because meanings of colors may vary
Which of the following should be undertaken to create white space?
not Using spacing instead of tabs to arrange items vertically Headings, mix of paragraph lengths (first and last should be short), use lists (tabs or indents not spacing to align items vertically, number lists, bullets) Using a mix of paragraph lengths, most not more than seven lines
Which of the following guidelines should be followed while planning a strategy for a presentation? Simplify supporting detail so that it is easy to follow them Include complex visuals which draw the attention of an audience Ensure that a written message is simpler than an oral message Identify three main ideas that an audience should take home Use technical jargon and treat the audience as experts on the subject
not ensure not id 3 main
Will Clive, an environmental activist, needs to prepare a report which will list out forest cover areas of different states in the United Kingdom. The report will help him in the first stage of the "Heritage Forest Campaign" that aims at preserving protected forest areas. Which of the following will ensure that the source of data is up-to-date? Evaluating authenticity of data Identifying the authors Assessing objectivity of the source Checking currency of information Checking if the source is biased
not evaluating authenticity of checking cur
_____ refers to producing or creating one thing by another. Range Extension Dimension Variance Causation
not extension not var
Which of the following is a similarity between oral and written presentations? Both interact with the audience to offer instant answers. Both present extensive, complex data with ease. Both focus the audience's attention to specific points. Both use visuals to clarify or explain a material. Both take the same time to get a response from an audience.
not focus use visuals
Which of the following is a way that employers typically use résumés? A single individual within an organization is typically the only one who sees a candidate's résumé. Employers read each line of a résumé carefully and completely to ensure they get all of the facts about a candidate. Only résumés that match key words are further scanned electronically. Employers use résumés to screen applicants in order to eliminate some candidates from further consideration. Employers are aware that a résumé is a very short document that does not necessarily represent a candidate's best work.
not key words employers use resume to screen apps
Which of the following should be undertaken while devising an interview strategy? Avoid making key points about one's strengths for a job at the end of an interview Listen to each question to see if key points of one's strengths can be a part of the answer Pick ten main points that represent one's strength for a job and elaborate them specifically Dodge and try one's best to avoid questions about one's weaknesses and failures Let strengths stand by themselves instead of trying to justify them with accomplishments
not let listen to each question
Which of the following is true of photographs and drawings? Drawings can be used to insert creativity into the presentation of information. Photos convey a sense of authenticity as they can never be edited or staged. Photos are better for showing structures underground, undersea, or in the atmosphere. The richness of detail in photos makes them more effective than drawings for focusing on details. A photo can provide as much or as little detail as is needed to make the point.
not photos are not the richness
To be effective, a table should: place items that readers are to compare in columns rather than in rows. provide column and row totals or averages whether relevant or not. contain numbers that show several decimal places for precision. be labeled as one of the numbered figures in a document. shade alternate columns for easy reading.
not provide not be labeled as
Which of the following guidelines need to be followed while preparing a proposal? Avoiding suggestions for predicted consequences if a problem is currently unsolved Showing that money, time, health, or social concerns do not solve a problem Specifying topics that will be investigated and how data will be gathered Defining a problem as one sees it, instead of as the audience sees it Provide an ambiguous schedule that shows overall work instead of work completed in each phase
not provide not defining a problem
Angie has written the following description of her work as a receptionist: "drafted letters, reorganized filing system, reordered office supplies, interviewed new clients, and answered phones." On Angie's résumé, the phrase, "answered phones" should be: kept precisely where it is to emphasize it. put first in the series to emphasize it. put in the middle of the paragraph to deemphasize it. put in the end to deemphasize it. omitted to deemphasize it.
not put first not end correct answer put in the middle
Which of the following is true of negative messages? They are no longer a part of business and administrative communication. They comprise of offer letters, appointment letters, and sales brochures. They have a single purpose of eliminating future communication on the issue. They can never be restructured to create a positive feeling. They should make readers feel their request has been taken seriously.
not single purpose they should make readers feel thier
To organize short informative briefings, one should: discuss three aspects of a topic or issue. explain the symptoms of the problem, and identify its causes. give all the reasons in favor of something, then those against it. explain the obvious solution and reason why they will not work. start with the past, move to the present, and then the future.
not start not give
Which of the following is true of apologies in a negative message in business communication? They should not take timing into account because it is irrelevant. They should be an integral part of all negative messages. They should always be placed at the end of a message. They should be said twice in a message in order to sound sincere. They should not be used when one is not at fault.
not twice in a message they should not be used when one is not at fault
The _____ of an interview lasts for about two to five minutes where good interviewers will try to set the interviewee at ease and ask an introduction about them. feedback opening confutation body close
opening
Which of the following should be followed while using an opener? Avoid using startling statements as the first point of interaction. Generalize it to be able to suit interests of any audience. Use humor directed against the audience to grab their attention. Read out the opener from notes to seem more professional. Personalize it to the needs and interests of the audience.
personalize
_____ are primarily used to motivate the audience to act or believe. Goodwill presentations Employee recognition speeches Informative presentations Training sessions Persuasive presentations
persuasive
E-mails that try to lure receivers to send sensitive information are known as _____.
phishing messages
Which of the following should be undertaken while writing proposals? Avoid using the same terminology as used in the RFP Place most important data in the beginning or end of the proposal Use headings distinctly different from the RFP when replying to it Ensure unimportant information is provided in the beginning Use a different structure from the RFP to help the proposal stand out better
place
The passing off of the words or ideas of others as one's own is called _____. abstraction citation documentation piracy plagiarism
plagiarism
A _____ is a statement of company rules, guidelines, and instructions with a purpose to inform, build image, and goodwill.
policy and procedure bulletin
An example of an external audience is a _____.
potential employee
Which of the following is a characteristic of an interactive presentation? The speaker talks without any interruption from the audience. The speaker keeps questions and queries till the end of discussion. The speaker's audience is more or less uninvolved. The presentation is conversational in nature. The speaker serves as mediator to tap the audience's knowledge.
presentation
The _____ pattern of organizing data is inefficient when there is a need to deemphasize drawbacks of a proposed solution. compare/contrast pro-and-con problem-solution elimination of alternatives SWOT analysis
pro
_____ follow up an original question to get at specific aspects of a topic. Mirror questions Probes Situational questions Critical incident questions Hypothetical questions
probes
The _____ pattern of organizing information in reports identifies an issue, explains its background, discusses its extent, recognizes its causes, and often works well when the audience is neutral. problem-solution compare/contrast elimination of alternatives pro-and-con chronological
problem
Which of the following guidelines should be followed with reference to using a tone in a persuasive message? Provide a reason for a request which makes the tone better Avoid using subjunctive verbs while writing to people senior in position Use passive verbs to create a friendly, informal tone Use less politeness when writing to co-workers and external people Avoid using explicit disclaimers in order to show respect to superiors
provide reason
In a _____ sample, each person in the population theoretically has an equal chance of being chosen. convenience quota judgment biased random
random
What is the first step that helps in understanding another culture? Being unaware of practices in other cultures because it makes one biased toward them Understanding that people within a culture are predictable and have identical patterns of behavior Stereotyping groups of people which help understand them and their characteristics better Realizing that people from another culture may do things differently and it does not make them inferior Avoid asking questions about behavior patterns because it may seem overly curious
realizing
n Western culture, which color might suggest a connotation of danger or passion? Red White Yellow Blue Green
red
Which of the following is a nervous mannerism and should be avoided during an interview? Smiling while entering the room Repeating verbal spacers Sitting upright in a chair Looking at the interviewer while talking Nodding during the interaction
repeating
Which of the following can be best communicated through an e-mail? Negative critiques Irony and sarcasm Bad news Routines activities Nonverbal cues
rountines activites
The best way to learn conventions in a particular workplace is by:
seeing what other workers are doing.
Which of the following is true of text messaging? It is ideal for critical issues in a business which involve negotiations. It generally takes a long amount of time to be answered or replied to. It is appropriate for communicating socially but has no place in business. It is apt for short messages since they are less intrusive than phone calls. It can be used with discretion because it does not leave a paper trail.
short messages
A bar chart can be used to: show timelines for proposals or projects. show the item in use. identify the contribution of each division to a company's total revenue. focus on specific numbers related to seven companies. show a company's growth in net sales over time.
show a company
Which of the following should be undertaken while responding positively to a message? Talk about one's own process in making the decision related to the message Grant a customer's request for a benefit in the last sentence of a message Give reason for the original mistake even if it does not give credit to a company Talk grudgingly if a customer's request is impractical and demanding Show that one is listening and wants to resolve the problem
show that
Which of the following is a good practice when telling stories through visuals? Tell all of the stories that a data set allows in order not to waste any information. Combine the data from several important stories into one visual. Simplify the data on a selected topic and convert numbers to easy-to-understand units. Focus on all the stories and topics related to the primary topic of research. Present all of the data collected, discuss what is relevant, and allow the audience to interpret the rest on their own.
simplify
Which of the following is unacceptable when e-mailing a job application letter? Putting your name at the end of the message Including your name as part of the subject line Using standard business letter features Using line length of 65 characters Including smiley faces and other emoticons
smiley faces
Allie Sanchez, a clothing designer in New York, supplies her designs to major retail companies in Hawaii, California, London, and Paris. At the end of every financial quarter, she needs to analyze the demands and sales of her boutiques in these cities. Which of the following does Sanchez most likely use? General to particular Particular to general Elimination of alternatives Chronological Spatial
spatial
Which of the following is a standard guideline to follow in order to manage time efficiently while writing a document?
spending one third of one's time writing a document
Which of the following should be undertaken while summarizing a message? Summarize a visit with a client by providing the main point from one's own point of view Start with the main points and then move on to explaining supporting material Use chronological accounts while summarizing data for external people Provide step-by-step account of what one did when it involves an external audience Avoid stating the topic of discussion in an internal conversation since it is already known
start with
Which of the following is a good practice when e-mailing your résumé to a prospective employer? Write a simple subject line that includes your name and the word "résumé." Write a subject line that includes the position you are applying. Use your current employer's e-mail system so that you can immediately see any responses, while you are at work. Send your résumé from your e-mail address:[email protected]. Send several résumés if there are several job openings at the same organization.
subject line with name and resume
Peter Cox recently worked on a fuel efficiency campaign as part of Red Planet, a non-governmental organization in Nevada. He credited the success of the project to a detailed investigation of possible barriers created by car manufacturers, and lobbyists, who helped him tackle them better. The support generated by the public's demand for mandatory fuel efficiency standards also contributed to the victory. In addition, an analysis of drawbacks and strengths within the organization played a big role in achieving campaign milestones. Which of the following patterns of organizing information did Cox use? SWOT analysis Elimination of alternatives Spatial Chronological Geographical
swot
When you want the audience to be able to identify exact values, use a: table. pie chart. line graph. dot chart. bar chart.
table
Which of the following is true of threats? They produce permanent change. They invariably produce the action one wants. They prevent creation of stress and tension. They produce tension in a work place. They foster better working relationships.
tension
Which of the following statements about the use of color in visuals in professional reports is appropriate? The author should select colors that he or she prefers to make a personal statement in the visual. The choice of colors is insignificant as long as those selected do not clash with one another. Each color has one specific, cross-cultural meaning and should therefore be selected to reflect the context of the discussion. The meanings assigned to colors differ depending on the audience's national background and profession. The color preferences of people remain constant over time and are safest with a heterogeneous audience that you know well.
the meanings
Which of the following is a feature of a guided discussion? The speaker speaks as an expert who knows all the answers. The audience is uninvolved while the speaker delivers data. Questions from the audience are held until the end of the presentation. The speaker talks and shares information without any interruption. The speaker serves as a facilitator to help the audience tap its knowledge.
the speaker serves
Which of the following is a characteristic of good questions? They make certain assumptions about the respondent. They ask several things and aspects. They mean different things to different people. They are phrased neutrally. They are asked in an order that influences answers.
they are phrased neutrally
Which of the following statements is true of face-to-face surveys? They deliver questions over the Internet. They are not effective for respondents who don't read and write well. They may lead to biased results based on the interviewer's sex, race, etc. They can reach anyone who has an address. They are used for surveying a large number of people in different locations.
they may lead
Rachel Reed is writing a report on "Impacts of Deforestation in the Amazon." Among the many impacts, she wants to emphasize on global warming as the most critical one. She wants to place this information in the most important part of the page. In which quadrant of her report should Reed place this information?
top left
Which of the following is the most conservative choice for attire in an interview? Traditional dark business suit Clean sandals Black socks or patterned hose A dark grey or black shirt Open-toed pumps
trad
Which of the following should one undertake to write a good proposal? Use a language that an audience expects to see and understand Choose an unexpected format to capture the audience's attention Use "believing" diction to make arguments more convincing Avoid the use of facts and figures which make proposals boring Use bragging diction which gains the respect of the audience
use a language
Which of the following is recommended to present information in reports effectively? Repeating information as much as possible Avoiding sources and visuals Using the word "you" to personalize the report Employing informal language and style Using clear, engaging writing
using clear
Which of the following is a design element that helps make data meaningful and supports arguments in your proposals and reports? Internet Modem Software Visual Desktop
visual
Which of the following questions should a proposal answer? What problem is one going to solve? Why should one define a problem based on the audience's needs? Why would one not be able to complete work within a deadline? Why are rates offered by other companies higher? What benefits are other organizations giving?
what problem
Which of the following guidelines about note-taking should to be followed in an interview? Avoid making eye contact while note taking to avoid forgetting points Write notes the next day to jot down only crucial points one remembers Write down the interviewer's name during or right after the interview Take notes copiously during the interview to keep track of the interaction Avoid writing any negative points that came up during the interview
write down