Business Administration Core Exam: DECA

It is important for employees to demonstrate a customer-service mindset when they are A. handling problems. B. contacting suppliers. C. placing orders. D. preparing schedules.

A

Choosing to buy an item at the check-out counter is often an example of A. impulsive spending. B. poor use of credit. C. financial self-control. D. smart shopping.

A

Jean, Keisha, and Kyle want to start their own business but are concerned about the higher tax rate for corporations as well as the double taxation on corporate profits and dividends paid to stockholders. What type of business ownership should they consider? A. "S" corporation B. Partnership C. Open corporation D. Close corporation 1

A

Molly works in operations. Her job is to make sure that the business has all the supplies it needs to keep production going smoothly. Molly works in the area of A. purchasing. B. financial analysis. C. marketing. D. human resources management.

A

One of the reasons that organized workers are more efficient than disorganized workers is that organized workers have A. their materials in order. B. more experience. C. better skills. D. their careers well planned.

A

One principle on which the marketing concept is based is that a business should be able to meet its own goals when it A. sells products at fair and reasonable prices. B. focuses on the wants/needs of the business. C. achieves maximum production. D. demonstrates social responsibility.

A

Operations managers must work closely with managers and employees in A. all other parts of the business. B. the marketing department only. C. competing businesses. D. foreign markets.

A

Property and income are not distributed equally in a private enterprise system because skilled workers usually A. receive higher salaries. B. belong to a union. C. work longer hours. D. pay higher taxes.

A

The disadvantage to using credit cards to pay for goods and services is that you A. pay interest on purchases. B. establish a credit rating. C. earn quarterly dividends. D. defer cash payments.

A

To be reimbursed for business expenses, Luke must obtain and complete an expense-reimbursement form, attach the original transaction receipts to the completed form, and submit the documentation to his manager for approval. What is Luke doing? A. Following company procedures B. Developing company policies C. Evaluating company feedback D. Assessing company guidelines

A

To handle customer complaints effectively, the first thing that employees should do is A. listen to the customers to understand their concerns. B. take the customers' problems personally. C. give the customers what they want to make them happy. D. state the business's policies to prevent misunderstandings.

A

Todd needs to develop an overall plan for his business but does not know what type of information to include in the document. Todd logs onto a search engine to quickly locate the information he needs. Which of the following search terms is most likely to provide Todd with desired search results: A. Business plan elements B. Develop planning document C. Plan components D. Business document components

A

Under which of the following circumstances is a cosigner held legally responsible for paying the balance owed on a bank loan: A. The borrower defaults on the loan. B. The lender defaults on the loan. C. The borrower's interest rate increases. D. The lender's interest rate increases.

A

What should individuals consider when identifying occupations that are of interest to them? A. Their personalities B. Parents' occupations C. Family history D. Friends' opinions

A

When Stefanie receives her credit card statement at the end of the month, she sees that she was charged for a down payment on a new car that she hadn't purchased. Which of the following is NOT something she should do: A. Call the car dealership B. File a police report C. Contact her credit card company D. Check her credit report

A

Which of the following is a trend in information management: A. Increased compliance laws and regulations B. Decreased competition C. Decreased number of electronic documents D. Increased number of workers in the office

A

Which of the following is an action that employees can take to meet their employer's expectations of honesty: A. Accepting responsibility for mistakes B. Completing assignments on time C. Helping coworkers with problems D. Looking for better ways to do the job

A

Which of the following is an example of a brand promise: A. Henderson Photography...uniquely capturing your special moments is our priority. B. Leather sofas only $499 this weekend—buy now at Fred's Furniture Warehouse. C. Low credit terms are available for qualified customers until January 2014. D. For your convenience, four Cup O' Joe locations are open in the greater metro area.

A

Which of the following is an example of a text-oriented graphic that is often used to illustrate a business process or organizational structure: A. Flowchart B. Pictograph C. Map D. Pie chart

A

Which of the following is central to the concept of empathy: A. Respect for others B. College degree in psychology C. Friendship D. Similar occupation

A

Zach is inputting numerical data into an electronic worksheet containing a series of rows and columns. What is Zach creating? A. Spreadsheet B. Presentation C. Web ring D. Business letter

A

A common type of injury that can result from improper lifting is a A. fall. B. strain. C. shock. D. wound.

B

Allison is attending a business seminar. Because the seminar presenter is speaking very quickly, Allison is having a difficult time taking accurate notes. What technique would help Allison take notes quickly? A. Write notes on index cards B. Use abbreviations and symbols C. Focus on the subtopics D. Ask the speaker to provide handouts

B

Claire receives a lot of email messages every day. One client has sent her a message requesting some information that won't be available to Claire until next week. What can Claire do to remind herself to send the client the information when it is available? A. Forward the message to her supervisor B. Flag the message for follow-up C. Place the client's name in her address book D. Move the message to her spam folder

B

During a meeting, Kevin provided an idea for cutting departmental costs by 20 percent. Which action would indicate that Kevin's supervisor liked his idea? A. Rolling his/her eyes while sarcastically stating, "Great idea, Kevin" B. Nodding, smiling, and writing down the idea C. Making eye contact, frowning, and crossing his/her arms D. Cutting Kevin off while he's speaking and asking for more ideas

B

Ethical employees are responsible workers who can be counted on to A. do whatever it takes to get ahead. B. complete the tasks they start. C. copy the actions of celebrities. D. discuss personal issues with coworkers.

B

Expressing empathy and being willing to help others are the aspects of emotional intelligence that relate to A. self-management. B. social awareness. C. relationship management. D. self-awareness.

B

How does communicating with others help you to maintain a positive attitude? A. By providing you with support for your ideas B. By helping you to feel understood C. By allowing you to justify your opinions D. By informing you about others' achievements

B

If customers feel that a product's price is too high, they will probably A. call the Better Business Bureau. B. buy less of the product. C. make a formal complaint. D. try to negotiate the price.

B

Jana has a meeting with her boss for two hours at 10:00 Monday morning and is leading a videoconference at 4:30 that afternoon. Susan, a potential investor, calls Jana early Monday morning and says that she will be flying in from Portland at 11:30 a.m. After she picks up her rental car, Susan wants to meet with Jana early Monday afternoon. Jana knows that meetings with her boss tend to last longer than expected, and that Susan will have a 45-minute drive from the airport to her office. The investor could really help the company, so Jana feels that it is important to meet with Susan. What should Jana tell this important potential investor about meeting on Monday afternoon? A. Tell Susan that Monday is a very bad day and suggest that they schedule a meeting the following week B. Suggest that they meet for lunch at 1:15 p.m. at a restaurant located between the airport and her office C. Ask Susan to meet her at her office at noon for a lunch meeting D. Advise Susan that she can meet her at the airport lounge at 3:15 p.m.

B

One way that businesses can protect the privacy of their customers is to limit the number of employees who have access to the customers' A. purchasing histories. B. personal information. C. identification codes. D. telephone numbers.

B

Ramona's teacher is giving directions for the midterm; but the two students sitting on either side of Ramona are whispering to each other, and it's hard for her to hear. Ramona focuses all of her attention on the teacher, so she doesn't miss anything important. Which of the following steps for following directions does this situation illustrate: A. Acknowledging directions verbally or nonverbally B. Eliminating distractions C. Reaching consensus D. Recommending alternatives

B

Special events, demonstrations, contests, and coupons are activities that are controlled by a business's __________ policies. A. employee B. promotional C. service D. product

B

The most flexible document within a project plan is the A. risk-management plan. B. project schedule. C. project scope. D. quality-management plan.

B

The opening sentences of an effective business letter should A. be completely impersonal. B. come right to the point. C. always be formal. D. avoid specific details.

B

Tony works for a large insurance company. His job is to support the company president, schedule his/her appointments, and answer his/her phone calls. Tony works in A. operations management. B. administrative services. C. marketing communications. D. human resource management.

B

When employees demonstrate adaptability, they are able to be A. aggressive. B. flexible. C. honest. D. creative.

B

When you ask yourself, "What would I attempt to do if I knew I could not fail?", you are determining your A. necessary resources. B. aspirations. C. reason for existing. D. values.

B

Which activities are likely to increase a firm's profit? A. Increasing supplies and decreasing production B. Increasing sales and decreasing expenses C. Decreasing sales and increasing expenses D. Decreasing supplies and increasing production

B

Which of the following computer functions enables a computer user to bring the text and the graphics from documents and spreadsheets created in other software programs into a presentation software program: A. Caption B. Import C. Style D. Draw

B

Which of the following is NOT a concept related to the time value of money: A. Opportunity cost B. Scarcity C. Interest rates D. Future value

B

Which of the following is a goal that takes priority over other activities: A. Performance goal B. Effective goal C. Learning goal D. SMART goal

B

Which of the following is an example of a business applying information to accomplish a task: A. Conducting research on consumer preferences B. Reviewing data on trends to develop new products C. Developing questionnaires for local surveys D. Examining promotional activities of competitors

B

Which of the following is an example of paradigm innovation: A. Energy-saving light bulbs B. Windows computer operating system C. The latest model of the Honda Civic D. Rechargeable batteries

B

Which of the following is the primary purpose of word-processing software programs: A. To arrange numerical data B. To create text documents C. To maintain tables of data D. To store business records

B

Workers should demonstrate honest behavior on and off the job because they will A. be more likely to receive promotions. B. show that they can be trusted. C. probably earn more money. D. be less likely to have problems.

B

Writing a follow-up letter after a job interview allows a job applicant the opportunity to A. provide references and recommendations. B. restate his/her interest in the position. C. explain her/his training and experience. D. describe personal strengths and weaknesses.

B

Ben and Tasha are coworkers who are applying for the same supervisory position in the company and now they are NOT speaking to each other. The reason for the conflict is A. exclusion. B. unclear boundaries. C. authority. D. unclear expectations.

C

Economics is concerned primarily with evaluating alternatives and A. increasing foreign trade. B. financing the national debt. C. making economic decisions. D. producing goods and services.

C

Employees who value differences in the workplace are more satisfied and increase the company's A. benefits. B. workforce. C. productivity. D. assets.

C

How can you let people know that you are really thinking about what they are saying? A. By using clichés B. By making jokes C. By asking questions D. By making comments

C

If a leader takes ownership of a problem, makes sure it is fixed, and takes steps to prevent it from happening again, s/he is demonstrating A. flexibility. B. adaptability. C. responsibility. D. social awareness.

C

Individuals are most likely to require the services of a mortgage company when they want to A. invest in the stock market. B. acquire liability insurance. C. purchase real estate. D. earn interest on savings.

C

Most businesses consider initiative to be __________ for employees. A. elective B. optional C. essential D. irrelevant

C

Often, the most effective way to interpret others' nonverbal cues is to look at their A. clothing style. B. leg movements. C. facial expressions. D. office decor.

C

On January 3, Anna mailed her credit card payment, which was due on January 5. The credit card issuer received the payment on January 7. What most likely appeared on Anna's credit card statement the following month? A. Processing charge B. Application charge C. Late fee D. Over-limit fee

C

The relationship between your traits and your personality can be described as A. independent. B. nonexistent. C. interdependent. D. indirect.

C

To take responsibility for your decisions and actions, it's important to build your self-confidence and A. work portfolio. B. grades. C. self-esteem. D. physical fitness.

C

What is the benefit of shared vision to an organization? A. It creates an ethnocentric environment. B. It ensures that the team's goals are achievable. C. It serves as a guide for decision making. D. It supports a groupthink attitude.

C

What type of information may be listed in the work experience section of a résumé if the person has had only a few paying jobs? A. Career objectives B. Technical training C. Volunteer positions D. Personal references

C

When Caroline explains the company's rules of conduct to a new employee, she should also explain A. who developed the rules. B. the specific reasons for having all the rules. C. the consequences of breaking the rules. D. when the rules were implemented.

C

When a workplace security issue occurs, an employee should report the problem to the appropriate __________ agency. A. health B. fire prevention C. law enforcement D. welfare

C

When reconciling bank statements, it is important to consider A. services not available online. B. the number of transactions. C. checks that have not cleared. D. the types of payroll deposits.

C

Which of the following is NOT a capital resource: A. Warehouse B. Manufacturing plant C. Assembly line worker D. Production equipment

C

Which of the following is the most appropriate method for supervisors to use when communicating about personal or confidential issues with individual employees: A. Telephone conference call B. Company newsletter C. Face-to-face meeting D. Staff memo

C

Which of the following often makes it necessary for workers to continue their education and obtain training to pursue different careers: A. Changes in geography B. Increases in responsibility C. Advances in technology D. Limits to confidentiality

C

Which of the following often presents an opportunity for current employees to be considered for a promotion: A. Occupation is high paying. B. Entry-level job is available. C. New position is created. D. Career is being revised.

C

Which of the following situations best demonstrates why businesses should retain their records: A. A business is planning to send press releases to the local newspaper. B. A business is planning to send anniversary cards to employees on the date of their employment. C. A business is planning to sell out to another company. D. A business is planning to use webinars for employee training.

C

Which of the following things should an employer do to prevent security breaches from occurring: A. Allow all employees to have access to personal information. B. There is no way to prevent security breaches from occurring. C. Store information on highly secure computer systems. D. Collect complete personal information from customers.

C

Why do advertising agency account executives often participate in meetings and problem-solving groups? A. To place ads in local newspapers B. To schedule production facilities C. To develop ad campaigns for clients D. To write copy for promotional brochures

C

Workplace safety is primarily the responsibility of A. insurance companies. B. business management. C. employers and employees. D. human resource departments.

C

You cannot communicate with your computer without A. Windows. B. a wireless mouse. C. an operating system. D. a mobile device.

C

As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should A. identify the readers' preferences. B. seek a coworker's opinion. C. look up the information in a current dictionary. D. refer to the appropriate publisher's style manual.

D

. Which of the following is a disadvantage of investing in bonds: A. They are issued by corporations or governments. B. Their returns do not keep up with inflation. C. You must pay a penalty for early withdrawal. D. They may take a long time to provide a return.

D

A credit manager must write a letter of rejection to a credit applicant. To maintain the customer's patronage, the letter should A. not mention the credit application. B. state the bad news immediately. C. be a formal letter of apology. D. open with a positive statement.

D

A gas station sells close to the same amount of gas every month, even if the price of gasoline goes up or down. This is because demand for gasoline is A. inessential. B. elastic. C. discretionary. D. inelastic.

D

A good way for a job applicant to make a favorable impression during a job interview is to A. let the interviewer know that s/he expects to be hired. B. lean back in his/her chair in a relaxed manner. C. dress in the kind of clothes s/he would wear on the weekends. D. show that s/he has been learning about the company.

D

A salesperson who is planning a business trip to meet with several customers in a different city might write letters of inquiry in order to A. explain requirements. B. transmit information. C. develop goodwill. D. request appointments.

D

After Mrs. Green provided the cashier with $2.50 in cash and coins, she left the grocery store with a gallon of milk. In this situation, money is being used as a A. bartering mechanism. B. store of wealth. C. negotiating tool. D. medium of exchange.

D

Brandon has been given a 385-page report and does not have time to review the entire document, but he does need to understand specific information that is included in the report. What section of the report will guide Brandon to the information he needs? A. Analysis B. Bibliography C. Appendices D. Table of contents

D

Certain health and safety regulations require many types of businesses to A. install security cameras. B. purchase new machinery. C. offer exercise programs. D. routinely inspect equipment.

D

Computer programs that allow businesses to manage all types of activities, such as inventory control and finance, are known as A. wireless connectivity programs. B. electronic communications programs. C. interactive information display packages. D. integrated software application packages.

D

Lucia, a business owner, just hired a new employee. What is one thing she should be sure to do on the employee's first day? A. Let the employee work on trivial tasks for a few days so that s/he can ease into working. B. Start the new employee on work right away so that s/he becomes accustomed to his/her job duties. C. Provide the new employee with all the details of every project s/he will be working on. D. Assign the new employee a mentor who can answer any questions s/he may have.

D

Obtaining a line of goods for use in a business is one of the functions of A. controlling. B. selling. C. organizing. D. purchasing.

D

Once you know your group's purpose, what should you do next? A. Contribute in a useful way B. Find out what people know about the subject C. Volunteer a new idea D. Agree on ground rules

D

Should you be able to adjust to change more quickly over time? A. Yes, the more change you cope with, the faster you adjust. B. Yes, practicing adjusting to change makes it go faster. C. No, adjusting to change takes most people very little time. D. No, the length of time it takes depends on the kind of change.

D

The following is written on the back of a check: "For deposit only; Maria Evans; Account #285655." This is an example of a(n) __________ endorsement. A. congruent B. general C. open D. restrictive

D

The number of levels of management that a business needs usually depends upon the A. location of the facility. B. age of the employees. C. goals of the company. D. size of the business.

D

Tony's Pizza Shop recently started making 100 more pizzas on Saturday evenings. This increase demonstrates an increase in A. pricing. B. distribution. C. publicity. D. production.

D

What element of voice is important in order to communicate effectively with others? A. Documentation B. Vocabulary C. Grammar D. Articulation

D

What is the most appropriate closing to include in a response to a customer's email inquiry for product information? A. The model 2CR is available in three colors—red, black, and white. Reply by email with the color that you want. B. On behalf of LVN Industries, thank you for your order. Your confirmation number is 243597. C. We apologize for the inconvenience and will send a corrected invoice to you within 24 hours. D. Thank you for your interest in XWQ products. Please let me know if you have any additional questions.

D

What must Preston Enterprises pay to the insurance company to maintain its business liability insurance? A. Stipend B. Commission C. Fine D. Premiums

D

What procedure should always be performed before posting a web page on a web server? A. Apply for a patent to protect the web page contents from plagiarism B. Consult an attorney to verify the accuracy of the web page legal content C. Review the page to make sure the content meets international trade requirements D. Test the page to identify broken links, missing images, or unclear instructions

D

What type of difficult customer may be the most trying on your patience and do the most damage to the image of your business? A. Slow/Methodical B. Domineering/Superior C. Suspicious D. Disagreeable

D

Which of the following is most likely to be a result of competition: A. More monopolies B. Reduction in product quality C. High prices D. Development of new products

D

Which of the following should a person do first when facing the need to make a decision: A. Evaluate information B. Make a choice C. Analyze results D. Define the objective

D

Why does Dan order extra copy paper, Post-it notes, and printer ink cartridges for the department when he places an order for office supplies? A. To reduce the need to forecast B. To ensure product quality C. To meet minimal expectations D. To prevent stockouts

D

Why is it important for employees to effectively communicate information about the business to customers? A. To promote teamwork B. To display integrity C. To build morale D. To provide service

D

Why is it sometimes difficult to be honest about strengths? A. Few people have strengths. B. No one likes to recognize strengths. C. Weaknesses are more significant than strengths. D. We don't want to brag.

D

Your annual income, an inheritance, and the money from the sale of an asset are all considered events that contribute towards your A. sales tax. B. untaxable income. C. tax loophole. D. tax liability.

D