Business and Life chapter 7

-- Skills that involve communication and motivation; they enable managers to work through and with people.

human relations skills

Guiding and motivating employees to work effectively to accomplish organizational goals and objectives, giving assignments, explaining routines, clarifying policies, providing feedback on performance

leading

- the standards must be:- Specific , -Attainable , and -Measurable. Cannot be vague as "better quality", "more efficient", "improved performance" Ex: Increase sales of product X from 10,000 to 12,000 per month by July.

measure results

Outlines the organization's fundamental purposes

mission statement

becomes the foundation of setting specific goals and objectives.

mission statement

-- The process of solving the everyday problems that occur; less formal than decision making and needs quicker action.

Problem solving

is a series of steps manager often follows to make logical, intelligent, and well founded decisions.

Rational decision making model

Making managerial decisions without consulting others.

Autocratic leadership

top management:_______- Introduces change into an organization. _________- Implements CEO's changes. _______-Obtains funds, plans budgets, collects funds, etc. __________-Gets the right information to the right people so decisions can be made.

CEO, COO, CFO, CIO,

Introduces change into an organization.

Chief Executive Officer (CEO)

Obtains funds, plans budgets, collects funds, etc.

Chief Financial Officer (CFO)

Gets the right information to the right people so decisions can be made.

Chief Information Officer (CIO)

Implements CEO's changes.

Chief Operating Officer (COO) -

A world where everyone has a decent place to live.

Habitat for Humanity

Individuals and units within the firm that receive services from other individuals or units.

Internal customers

Finding the right information, keeping the information in a readily accessible place and making the information known to everyone in the firm.

Knowledge management

-- Instilling the vision for the organization, communicating, guiding, training, coaching, and motivating others to achieve goals and objectives in a timely manner.

Leading

The process used to accomplish organizational goals through planning, organizing, leading and controlling people and other organizational resources.

Management

don't always go through the 6 step process. Sometimes they have to make decisions on the spot with little information available. They still must make good decisions in all circumstances.

Managers

Includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.

Middle management

with its network of independent member stations, is America's pre-eminent news institution.

NPR

___ provides unique and innovative automotive products and services that deliver superior, measurable values to all stakeholders in alliance with Renault.".

Nissan

Specific, short-term statements detailing how to achieve the organization's goals.

Objectives

Designing the structure of the organization and creating conditions and systems in which everyone and everything works together to achieve goals.

Organizing

Listing all the pluses for a solution in one column, all the minuses in another and the implications in a third.

PMI

Managers and employees work together to make decisions.

Participative or democratic leadership

Setting organizational goals, developing strategies to reach those goals, determining resources needed, setting precise standards

Planning

What is the situation now? SWOT Analysis -- Analyzes the organization's

Strength, weaknesses, opportunities, and threats

Those directly responsible for supervising workers and evaluating daily performance.

Supervisory management

The process of developing detailed, short-term statements about what is to be done, who is to do it and how.

Tactical planning

Our mission is to make ____ your preferred shopping destination in all channels by delivering outstanding value, continuous innovation and exceptional guest experiences by consistently fulfilling our Expect More. Pay Less. brand promise.".

Target

The highest level, consists of the president and other key company executives who develop strategic plans.

Top management

Progressive leaders give employees the ___to make decisions on their own without consulting a manager. Customer needs are handled ____ Manager's role less of a boss and more of a ___

authority, quickly, coach

Problem-solving techniques include _____ and PMI --

brainstorming

Leaders must: ______ a vision and rally others around that vision. Establish corporate ____ Promote corporate _____ Embrace________ Stress accountability and _____

communicate, values, ethics, change, responsibility

Skills that involve the ability to picture the organization as a whole and the relationship among its various parts.

conceptual skills

The process of preparing alternative courses of action the firm can use if its primary plans don't work out.

contingency planning

Establishing clear standards to determine whether an organization is progressing toward its goals and objectives, rewarding people for good work and taking corrective action if they are not performing.

controlling

measuring results against corporate objectives, monitoring performance relative to standards, rewarding outstanding performance, taking corrective action when necessary

controlling

: measuring performance relative to planned objectives.

controlling incorporates

staffing:Recruiting good employees is ____ Many people are not willing to work at companies unless they are treated well with __ pay.

critical, fair

Choosing among two or more alternatives. Decision making is the heart of all management functions.

decision making

-- Giving workers the education and tools they need to make decisions.

enabling

To provide our policyholders with as near perfect protection, as near perfect service as is humanly possible and to do so at the lowest possible cost."

erie insurance

Dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own use.

external customers

A hunger-free America

feeding america

Traditional forms of measuring success are ____. Pleasing employees,____ and customers is important.

financial, stakeholders

Managers set objectives and employees are free to do whatever is appropriate to accomplish those objectives.

free-reign leadership

The broad, long-term accomplishments an organization wishes to attain.

goals

The process of setting work standards and schedules necessary to implement the company's tactical objectives.

operational planning

Allocating resources, assigning tasks, and establishing procedures for accomplishing goals. preparing a structure (organization chart) showing lines of authority and responsibility. Recruiting, selecting, training, and developing employees, placing employees where they'll be most effective

organizing

Anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives. Planning is a key management function because accomplishing other functions depends heavily on having good plans. It's setting the organization's vision, mission, goals and objectives.

planning

is a continuous process, a plan that worked yesterday may not be successful in today's market.

planning

Today's managers: Younger and more ______. Growing numbers of ______. Fewer from ____ universities. Emphasis on _____ and team building. Must be skilled ____ and team players.

progressive, women, elite, teams, communicators

Our vision is a world in which every child attains the right to survival, protection, development and participation..

save the children

Mission Statement -- Outlines the organization's fundamental purposes. It includes: (what it does, who it does it for and how) the organization's _____ its ____ long-term ____ needs ____ needs ______ responsibility nature of the product or ___

self-concept, philosophy, survival, customer, social, service

Rational decision making model: Define the _____. Describe and collect needed _____. Develop _____ Decide which alternative is ___. Do what is_____ ____ whether the decision was a good one & follow up.

situation, information, alternatives, best, indicated, determine

Recruiting, hiring, motivating and retaining the best people available to accomplish the company's objectives.

staffing

Controlling incorporates:(1) setting clear ______, (2) monitoring and recording _______, (3) comparing performance with ______and standards, (4) _______results and deviations to employees, and (5) providing_____feedback for a job well done and taking ____ action when necessary.

standards, performance, plans, communicating, positive, corrective

Done by top management and determines the major goals of the organization and the policies, procedures, strategies and resources it will need to achieve them.

strategic planning

How can we get to our goal from here?

strategic planning, tactical planning, operational planning, contingency planning

The ability to perform tasks in a specific discipline or department.

technical skills

top managers- low skills needed:

technical skills, human relations skills, and conceptual skills

The presentation of the company's facts and figures in a way that is clear and apparent to all stakeholders.

transparency

More than a goal, it's a broad explanation of why the organization exists and where it's trying to go.Gives the organization a sense of purpose & a set of values

vision