business ch9

According to the Elton Mayo's Hawthrone effect, which of the following is not true?

For employees work is as natural as play or rest

How is Frederick Taylor's concept of scientific management in use in current management practices?

His industrial engineering process of breaking down a task into separate steps and documenting the best method is used

According to Herzberg, which of the following is NOT an example of a hygiene factor?

recognition

Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost. According to Maslow's theory of hierarchy of needs, Hendrix more than likely satisfied his _____ need.

self-actualization

Motivating Factors (Herzberg)

- factors which by their absence, do not inhibit performance, but any addition in them increases efficiency. - ability and opportunity

Maslow's Hierarchy of Needs

1. Physiological Needs 2. Safety Needs 3. Social needs 4. Esteem needs 5. Self-actualization needs

Theory Z

a management philosophy that stresses employee participation in all aspects of company decision making

self-actualization

the process by which people achieve their full potential

The rewarding of a bonus for finishing a job proposal in a timely fashion would demonstrate how reinforcement theory can be used to motivate employees.

true

Hygiene Factors (Herzberg)

Parts of a job that do not increase job satisfaction but help to remove dissatisfaction, such as reasonable wages and working conditions

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

Theory X

What is a true statement about Theory Z style of management?

Theory Z contains many elements from Japanese management.

What statement is true about Theory Z style of management?

Theory Z contains many elements from Japanese management.

Theory X

assumes that workers are basically lazy, error-prone, and extrinsically motivated by money and, thus, should be directed from above.

Theory Y

assumes that, given challenge and freedom, workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.

As a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT:

constant and close supervision

In a survey of middle-level managers in service industries, a majority stated that employees have an inherent distrust of managers and will respond to instructions only if they perceive their treatment to be fair. This statement indicates the managers would be most successful using the _____ to motivate their employees.

equity theory