Business - Chapter 11
For firms with ... employees or more, the civil rights act of 1964 outlawed discrimination in employment based on sex, race, color, religion and national origin
15
Age Discrimination in Employment Act of 1967 outlawed employment practices that discriminate against people over the age of...
40
the law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement or compensation and requires them to adapt the workplace if necessary is the...
Americans with disabilities act of 1990 (1992 implementation)
An evaluation that measures employee performance against established standards is...
a performance appraisal
The information gathered from comparing an employee's work to an established standard is...
a performance appraisal
challenges for human resource managers today include:
a shortage of workers in areas such as computer technology
The controversial policy enforced by the EEOC that seeks to remedy past discrimination is...
affirmative action
What federal law makes it illegal to discriminate against those over 40 because of their age?
age discrimination in employment act of 1967
in ..... a trainee works alongside an experienced employee to master the skills and procedures of a craft
an apprentice program
The activity that initiates new employees into the organization, it's policies and procedures, and its objectives is...
an orientation program
According to the equal pay act of 1963, men and women must be paid the same wage if they...
are doing equal jobs
Investigating an applicant's work record, school record, and credit rating are often part of doing a(n)...
background investigation
What were two outcomes of The Age Discrimination in Employment Act?
bans mandatory retirement in most organizations and allows age restrictions for airline pilots (jobs that the risk increases as age increases)
For what two reasons would workers who have reached retirement still continue to work?
because they enjoy it and because they can't afford to retire
the national labor relations act of 1935 established .... bargaining in labor-management relations
collective
ERISA regulates and ensures:
company retirement plans
Flextime is a system that allows employees some freedom to choose which hours to work as long as they
complete their assigned tasks and work the required number of hours
the federal law that provides funds for the unemployed to learn new job skills is the...
comprehensive employment and training act of 1973
Individuals who are part-time, temporary, or seasonal workers are classified as...
contingent workers
the roles and responsibilities of HRM professionals have evolved primarily because:
organizations recognition of employees as their ultimate resource and changes in the law that rewrote traditional practices
The activity that introduces new employees to the organization, employees, and immediate supervisors is...
orientation
The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called:
orientation
what are two provisions of the fair labor standards act of 1938 and its amendments?
overtime pay for more than 40 hours a week, raised the minimum wage
Examples of fringe benefits that provide additional compensation to employees beyond wages include...
paid vacation, sick days and health insurance
To determine whether their employees are doing their jobs efficiently and effectively, managers use...
performance appraisal systems
The Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964 by:
permitting the EEOC to issue guidelines for employer compliance, mandating specific record keeping procedures and adding enforcement powers to the EEOC
Which scenario best represents an apprentice program?
Clayton, a new employee, works alongside Ned, an experienced plumber, to learn the skills and procedures of being a plumber.
Costs associated with terminating employees include...
potential for costly wrongful discharge lawsuits and lost investment in training and pay
Reluctance to hire people in uncertain economic times is partially because there are high costs to terminating employees caused by...
potential for costly wrongful discharge lawsuits and lost investment in training and pay
Managers use the information on performance appraisals to make decisions about...
promotions, training, compensation and termination
the Americans with Disabilities Act of 1990 prohibits employers from discriminating against ..... individuals with disabilities
qualified
Under the civil rights act of 1964, it is illegal for employers to discriminate on:
race, sex and religion
the shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to:
re-train workers for more challenging jobs and recognize that a company's employees are its ultimate resource
the affirmative action law led employers to actively:
recruit and give preference to women and minorities
The process for obtaining qualified people is...
recruitment
The set of activities for obtaining the right number of qualified people at the right time to fill the needs of the organization is...
recruitment
What are two advantages of home-based work for employers?
reduces absenteeism, saves office space costs
Since 2009, the Age Discrimination in Employment Act:
requires that age must be the determining reason for discrimination to prove any employment action against older workers
A problem in developing effective compensation for teams is that...
rewarding individuals erodes cohesiveness
In which process would you gather information and decide who should be hired, under legal guidelines, in the best interest of the organization and the individual?
selection
The process of gathering information and deciding who should be hired is called...
selection
the equal employment opportunity act (EEOA) of 1972 authorized the equal employment opportunity commission (EEOC) to...
set guidelines for employers' administration of EEO
It is important to communicate the established performance ..... so employees know what is expected of them.
standards
Identify some of the job titles that are considered contingent workers...
temporary workers, seasonal workers, part-time workers, interns, co-op students and independent contractors
What is a performance appraisal?
the evaluation of employees' job performance and contributions to the organization
Increased flexibility in scheduling has become an important benefit for employers to offer because of...
the increase in two-income families and the preference of Gen X and millennial workers
The ..... method of compensation relies on job tiers and grade ranges
Hay
Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability?
Hay
the federal law that requires employers to verify employment eligibility of all new hires, including American citizens is the...
Immigration reform and control act of 1986
what is networking?
the process of establishing and maintaining contacts with key managers in your own organization or outside of it to serve as informal development systems
what federal law regulates health and safety conditions in most private industries and some public sector organizations?
Occupational Safety and Health Act of 1970
Companies may want to retain older, more experienced workers because...
they are able to train new workers to do their jobs, they could transfer their knowledge to younger workers and there are few qualified workers able to do those jobs
An effect of changing legislation on human resources professionals is that...
they must update company HR policies and procedures because they must stay current with changes in the law
A challenge for human resource managers because of the change from traditional manufacturing to service and high-tech manufacturing industries is:
they need to retain workers
Human resource managers perform several important functions so the organization has the people it needs to achieve its goals - they include...
training and development, recruitment and selection and developing compensation systems
Management development programs include...
understudy positions, on the job coaching and job rotation
Which is the easiest kind of training to implement when the job is relatively simple or repetitive?
on-the-job training
A human resource inventory should include which of the following types of information about employees?
Demographics such as age and education level, languages spoken and specialized skills
Title VII of the Civil Rights Act of 1964 prohibits .... in hiring, firing, compensation or privileges of employment based on race, religion, creed, sex or national origin
discrimination
Title VII of the Civil Rights Act prohibits .... in hiring, firing, compensation or privileges of employment based on race, religion, creed, sex, or national origin
discrimination
the goal of the civil rights act of 1964 was to stamp out ......, but specific language made enforcement quite difficult
discrimination
Which of the following types of information can legally be obtained from a job application form?
educational qualifications and work experience
the immigration reform and control act of 1986 requires employers to verify employment .... of all new hires including US citizens
eligibility
the act that regulates and insures employee pension plans is...
employee retirement income security act of 1974 (ERISA)
In what ways did the Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964?
enforcement powers were given to the EEOC, it permitted the EEOC to issue guidelines for employer compliance, it mandated specific record keeping procedures for employers
the federal law that specified that men and women doing equal jobs must be paid the same wage is the...
equal pay act of 1963
Knowing the reasons why talented employees are leaving can be invaluable in preventing the loss of other good people is a function of the ..... interview
exit
a ...... plan allows employees to adjust to work-life demands
flextime
Sick-leave and vacation pay, pensions, and health plans that provide additional compensation are called...
fringe benefits
The Comprehensive Employment and Training Act of 1973 provides .... for training unemployed workers
funding
What does the comprehensive employment and training act of 1973 provide?
funds for training unemployed workers (not cash payments for living expenses)
Which of the compensation systems listed are likely to be effective in building cohesive teams?
gain-sharing and skill based pay
The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by
giving it broad powers to enforce Title VII, mandating specific record keeping procedures, issuing guidelines for employer conduct in complying with EEO
Discussing an employee's successes and areas that need improvement can provide managers an opportunity to...
guide the employee to better performance and hear the employee's views on how to improve the job
Off-the-job training develops skills and fosters professional development. It is expanding to include...
higher education degree work, health wellness programs and stress management
The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization's employees is called a...
human resource inventory
Exit interviews can be helpful to a company because...
information can prevent the loss of good employees in the future
A human resource staff member often screens applicants in the initial...
interview
The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:
issuing guidelines for employer conduct in complying with EEO, mandating specific record keeping procedures and giving it broad powers to enforce Title VII
The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because...
it allowed them to enter established networking systems
Micah and Rhia both work part-time as the scheduler for a dental practice. Micah works from 8:00 am until noon, where he is replaced by Rhia who works from noon until 5:00 pm. What sort of work arrangement is this?
job sharing
The schedule that lets two or more part-time workers share one full-time job is...
job-sharing
Service organizations, such as hospitals and schools, have high employee costs categorizing them as...
labor-intensive
When an organization's operational costs are primarily for their workforce, they are considered to be...
labor-intensive
Flatter organizations today often reassign an employee to a new job at the same level, which is known as a(n)
lateral transfer
....... job transfers allow employees to develop and display new skills and learn more about the company overall instead of moving to a new firm.
lateral/horizontal
Selection is the process of gathering information and deciding who should be hired to meet company staffing needs, under .... guidelines
legal
The effects of legislation on human resource professionals is important because...
legislation affects all areas of human resource management
On-the-job coaching and job rotation are examples of...
management development programs
the fair labor standards act of 1938 established a...
minimum wage
It is important to plan and prepare all interviewers for the interview because...
missteps and illegal questions can lead to lawsuits based on anti-discrimination laws
Home-based work can save ..... for employers as they can save on office space
money/resources/cost
the changes in the US workforce that create challenges for human resource managers include:
more single-parent homes, employees who want leisure time and new workers who are undereducated
the federal law that establishes the right to collective bargaining and limits the interference of management in the right of employees to have a collective bargaining agent is the:
national labor relations act of 1935
Developing and establishing professional contacts that can assist you in finding employment is...
networking
clubs that denied membership to women became illegal in 1988 because they prevented women from having access to .... open to men
networking systems
health and safety conditions in the workplace are regulated by which piece of legislation?
occupational safety and health act of 1970
Training that occurs away from the workplace to develop a variety of skills and personal development activities such as time management, stress management, or conflict management is...
off-the-job training
What type of training lets employees learn by doing or watching others?
on-the-job training
When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is...
on-the-job training
A well planned job application should ask for information about...
work experience, educational background, career objectives
Background investigations are used to help identify those potential employees most likely to succeed by investigating their...
work records
